Is Intuitive Shipping Down Right Now? Check if there is a current outage ongoing.

Service has now been fully restored.

We are performing critical maintenance on our system that may affect ShipStation rates. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We expect for service to return to normal shortly.

This incident has been resolved.

Some syncing operations might take longer than normal. The cause has been addressed and we are monitoring the progress as systems return to normal responsiveness.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an increase in latency on rating requests that may cause timeouts.

This incident has been resolved.

ShipStation is experiencing issues with their rating API that may result in rates not being returned. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting ShipStation is tracking the issue at https://status.shipstation.com

This incident has been resolved.

UPS rating service appears to be restored. We're continuing to monitor for any further issues.

UPS is experiencing issues with their rating API that may result in rates not being returned. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

FedEx service has been restored.

FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

This incident has been resolved.

USPS's rating API is currently experiencing issues. If you are solely using USPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

This incident has been resolved.

FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

We'll continue to monitor for impacted accounts.

An issue with ShipStation's authentication servers led to some setups losing authentication to run ShipStation rating requests. If you use ShipStation and no rates are returning, then in Intuitive Shipping: 1. Navigate to Settings > Partner integrations > ShipStation 2. Click on "Disable integration" 3. Click on "Enable integration" and follow the prompts. If you use ShipStation and rates are returning, no action is required.

USPS has restored their service.

USPS is currently experiencing rating issues. If you are solely using USPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

This incident has been resolved.

Automate Shipping Profiles is currently experiencing degraded performance, resulting in delayed sync operations. We're working on a fix and will provide updates as they become available.

This incident has been resolved.

The issue has been identified and we are monitoring to ensure full restoration of service.

Automate Shipping Profiles is currently experiencing degraded performance, resulting in delayed sync operations. We're working on a fix and will provide updates as they become available.

We're noting this incident as resolved. If you continue to have issues, please get in touch with our support for assistance.

A fix has been released on the new version of Intuitive Shipping and we're monitoring the results. We're looking into creating a similar fix for the legacy version of Intuitive Shipping.

We're actively working on a workaround for product mapping as a fallback if Shopify's carrier service does not include the necessary data set to perform our primary product data mapping function. We will keep you posted on this progress.

For some stores, Shopify is intermittently failing to include product IDs in their rating request to Intuitive Shipping. This is causing certain rating actions to be impacted, primarily where product dimensions or tags are required. We are pursuing all possible avenues with Shopify to alert them of the problem so this is resolved as soon as possible. We will continue to monitor the situation and work toward restoring full functionality. Please reach out to our support team with any questions or concerns and we will be glad to assist you.

Automate Shipping Profiles is back in operational order and currently working on clearing out the backlog of events. We expect this backlog to be cleared shortly. Thank you for your patience.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Automate Shipping Profiles is currently experiencing degraded performance, which has resulted in background operations becoming delayed. We're working on a fix and will provide updates as they become available.

This incident has been resolved.

We continue to monitor the situation and adjust resources as necessary to clear out any backlogged events.

Monitoring the situation.

We are still seeing a number of background tasks that are delayed after our completed maintenance. We're continue to monitor the situation while the system catches up. We apologize for any temporary inconvenience this may cause.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating a spike in latency on rating.

This incident has been resolved.

We have implemented a fix and are monitoring the system.

Smart Boxing is currently experiencing an issue where rates are failing to return for some users. We are investigating the issue. In the meantime, we recommend implementing a fallback rate in Shopify so customers can continue to complete their purchases.

This incident has been resolved.

UPS is currently experiencing issues where Ground rates may not return. If you are solely using UPS Ground rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring UPS's progress in resolving the issue.

This incident has been resolved.

USPS rating service is still experiencing interruptions. We are continuing to monitor the situation and will provide updates as USPS works to restore their service.

USPS rating is continuing to experience issues. We are continuing to monitor the situation and will provide an update when USPS have restored their service.

USPS is currently experiencing rating issues. If you are solely using USPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

Service response times have been restored and everything is functioning again.

Rating performance is improving again and we're continuing to monitor the situation. Update from AWS support: "We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power. The loss of power is affecting part of a single data center within the affected Availability Zone. Power has been restored to the affected facility and at this stage the majority of the affected EC2 instances have recovered. We expect to recover the vast majority of EC2 instances within the next hour. For customers that need immediate recovery, we recommend failing away from the affected Availability Zone as other Availability Zones are not affected by this issue."

Amazon web hosting is currently experiencing networking issues that may result in rating failures. We're monitoring the situation and will provide updates as we learn more. "AWS: We are investigating network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs"

This incident has been resolved.

Additional resources have been provisioned to clear the backlog of background tasks. We're currently monitoring the results.

We are currently seeing a delay in background tasks being processed. We've provisioned additional resources to clear the backlog. This impacts webhooks, catalog syncing and dashboard record creation.

This incident has been resolved.

We are continuing to monitor the situation.

Automate Shipping Profiles is currently experiencing a backlog on our workers and as a result, some background operations are currently delayed. We've provisioned more resources to clear this backlog and are monitoring the situation.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We've identified an issue with Smart Boxing where background operations are delayed. We're working towards getting the service restored.

ShipStation has resolved the issue on their end. Rates are returning as normal.

We're seeing an increase in response errors associated with ShipStation. If you are solely relying on ShipStation to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders. https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system We are currently working directly with the ShipStation team to resolve the issue.

Response errors have subsided. We will continue to monitor the FedEx responses and reopen the incident if necessary.

At this time, response errors are reducing. We will continue to monitor the FedEx response traffic and keep you updated.

We're seeing an increase in response errors associated with FedEx. If you are solely relying on FedEx to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders. https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system We'll continue to monitor the situation and update this status when there are changes.

UPS appears to have resolved the issue on their end. Ground rates are now returning consistently.

UPS is currently experiencing issues where Ground rates may not return. If you are solely using UPS Ground rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring UPS's progress in resolving the issue.

FedEx has restored stability to their rating service.

FedEx is currently experiencing issues with their rating servers. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring FedEx's progress in resolving the issue.

FedEx has restored their service.

We are continuing to monitor FedEx's progress towards a resolution.

FedEx is currently experiencing issues with their rating servers. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring FedEx's progress in resolving the issue.

The hardware upgrade is complete.

We are continuing to upgrade the hardware for this application.

We are currently performing a hardware upgrade to the application which may impact availability. We apologize for any inconvenience.

A fix has been implemented and we're monitoring the results. Services are beginning to come back online and performance has improved.

The issue has been identified and a fix is being implemented.

We are currently seeing issues regarding latency on Automate Shipping Profiles which are impacting the accessibility of the app. We're investigating the issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

There is an increase in delayed actions on Automate Shipping Profiles. We're working to resolve this backlog.

This incident has been resolved.

The support form located within the Intuitive Shipping app is currently down. Please email us directly at support@intuitiveshipping.com for any support related requests. We have identified the issue and are currently working to resolve it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The Intuitive Shipping administrator interface is currently experience a service interruption. We're working to resolve this and should have service restored shortly. We apologize for the inconvenience.

FedEx is now returning rates.

FedEx is currently experiencing issues with their rating servers. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring FedEx's progress in resolving the issue.

FedEx is now returning rates.

FedEx is currently experiencing rating issues. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring FedEx's progress in resolving the issue.

FedEx is now returning rates.

We are continuing to monitor the FedEx rating endpoint. While some requests are returning successfully, we're still seeing some requests reach the timeout limit.

FedEx is currently experiencing rating issues. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.

Purolator is now returning rates.

We are monitoring Purolator's progress in resolving the issue.

Purolator is currently experiencing rating issues. If you are solely using Purolator rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase.

This incident has been resolved.

We are continuing to monitor the Canada Post rating endpoint. While some requests are returning successfully, we're still seeing some requests reach the timeout limit.

Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. For more information, please visit the Canada Post status site: https://status.canadapost.ca

This incident has been resolved.

Our mail provider is currently experiencing an issue with mail delivery. During this time, there may be a delay in receiving our response to tickets. We apologize for any inconvenience.

This incident has been resolved.

The implemented changes are working as expected and we're beginning to see the backlog of messages decrease. We are expecting message processing to be fully restored to normal operation by later this evening.

We've implemented a few changes and are monitoring the results. There continues to be a backlog of old messages that are being processed.

We are continuing to see delays in message processing and are actively working towards a resolution. We apologize for any inconvenience this may be causing.

We are continuing to monitor the situation and will provide an update when message levels have returned to normal.

We are seeing a backlog of messages waiting to be processed. We are monitoring the situation and taking the necessary actions to speed up the processing. During this period, you may experience a delay in product updates and manual syncing operations.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are beginning to see FedEx rates returning again. We'll continue to monitor the situation.

The FedEx rating service is currently experiencing high latency which is causing rating requests to fail. We're monitoring the situation and will update this incident when FedEx resolves the issue. In the meantime, we recommend using an alternative carrier service for rating or to add fallback rates to your FedEx shipping methods to ensure your customers can complete the checkout.

This incident has been resolved.

We're continuing to process the backlog of operations as a result of the maintenance earlier on Automate Shipping Profiles.

This incident has been resolved.

We are seeing a backlog of messages on our worker queue. We're investigating the cause of the bottleneck. Automation tasks will continue to be queued and run, but there may be a slight delay in their processing.

Automate Shipping Profiles is running optimally. This issue is now resolved.

Webhooks and syncing are running optimally. We're continuing to monitor the situation.

The app component is back online and running optimally. We're continuing to monitor webhooks and syncing operations.

We are currently investigating this issue.

We are seeing connection issues to the app at the moment due to a connection limit on the database. We're working on the fix for this now. We apologize for the inconvenience.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating a delay in webhook processing for our Automate Shipping Profiles app.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The backlog of requests is currently clearing. We're continuing to investigate the root cause of the backlog.

We are continuing to investigate this issue.

We are currently investigating degraded performance with webhooks and syncing for Automate Shipping Profiles.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing degraded performance on our webhook endpoints and are actively working to restore this service.

USPS has restored its rating service and it appears to be stable again.

We are continuing to monitor the situation and will provide an update once USPS has restored their rating service and it's deemed stable.

The USPS rating endpoint is experiencing high latency causing rate requests to their servers to time out. We're monitoring the situation while USPS works to restore their service. If you don't already have another carrier service added to your configuration, we recommend adding a backup carrier to ensure your customers are able to continue to checkout. Please reach out to support@intuitiveshipping.com if you require any assistance.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue with receiving webhooks. We're investigating the cause.

USPS rating service appears to be coming back online now but continues to be spotty. We're going to mark this incident as resolved, but we recommend keeping a backup carrier active for the next 6 hours to ensure a smooth checkout experience for your customers.

The USPS rating service appears to be restored. We will continue to monitor the service for any interruptions. *** Edit *** Spoke too soon, USPS rating service continues to experience issues.

USPS is continuing to experience issues with its rating service. If you haven't already, we recommend added a secondary carrier to your setup to ensure customers are able to complete their orders.

We are continuing to monitor the situation. Unfortunately, we don't have an ETA from USPS on when the service will be restored. Please contact us if you require any assistance in creating a fallback carrier service until this issue is resolved.

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USPS is currently experiencing issues with its rating service. This is resulting in USPS rates timing out or returning an error. We're monitoring the situation and will update this incident once USPS has resolved the issue. In the meantime, if you are only using USPS for rating, we recommend implementing a fallback carrier service so customers can continue to complete their purchases. https://www.help.intuitiveshipping.com/article/create-a-live-rate-shipping-method/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently seeing degraded performance for Automate Shipping Profiles syncing operations. We're investigating the cause of this issue.