Intrinio

Is Intrinio Down Right Now? Discover if there is an ongoing service outage.

Intrinio is currently Operational

Last checked from Intrinio's official status page

Historical record of incidents for Intrinio

Report: "Indices Realtime Down"

Last update
postmortem

A network outage caused degraded service. This outage has been resolved.

resolved

Indices feed has been restored.

identified

The issue has been identified and a fix is being implemented.

Report: "Missing EOD Stock Prices for US Exchagnes"

Last update
resolved

We've received processed all US prices from March 10th.

investigating

EOD stock prices have been delayed from our source. We are working with our provider to get this data deliver ASAP.

Report: "No pricing data for IEX real time feed"

Last update
resolved

This incident is now resolved and data is flowing. We are waiting for an update on the post mortem from the upstream provider.

investigating

We are investigating this issue that is affecting API and websocket users.

Report: "Some customers may be experiencing errors while using the API"

Last update
resolved

This incident has been resolved.

identified

We are experiencing brown outs with one of our cloud providers. We are working with them on recovery and simultaneously moving components other providers

Report: "Quote endpoint is unavailable for some customers"

Last update
resolved

This incident has been resolved.

identified

We identified an issue with the Quote endpoint <https://api-v2.intrinio.com/securities/{identifier}/quote> and are working on a fix.

Report: "IEX Suspended All Trading"

Last update
resolved

This has been resolved. Awaiting a postmortem from IEX. https://iextrading.com/status/#/

monitoring

Correction. We are waiting for IEX to bring their trading system back online.

monitoring

Waiting for IEX to come back online.

identified

IEX Exchange has encountered an issue and stopped all trading IEX. They are in the process of trying to come back online. See updates from https://iextrading.com/status/#/

Report: "Error messages when querying endpoints in API v2"

Last update
resolved

This incident has been resolved.

identified

We are investigating reported error messages such as for api key, reached limits, etc.

Report: "Incorrect strikes for NVDA"

Last update
resolved

This incident has been resolved.

identified

We identified an issue with NVDA's strike prices in the options feeds and are working for a resultion asap.

Report: "Some clients may not be receiving options data via the python sdk"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are investigating this issue

Report: "Some clients are seeing null values for stock prices (eod, delayed, intraday, real time)"

Last update
resolved

This incident has been resolved.

investigating

We are investigating this issue that may be affecting clients accessing equities feeds.

Report: "Error returned for delayed and real time data feeds"

Last update
resolved

This incident has been resolved.

monitoring

Activities and data flow are back and up and running. We will continue monitoring the situation.

investigating

We are currently investigating what could be causing the issue with delayed and real time data for some customers.

Report: "API v2 could be slower than usual for some clients"

Last update
resolved

This incident has been resolved.

investigating

We are investigating what is causing our API v2 to be running slower than usual. This can be affecting some or all clients using our data feeds.

Report: "Potential issue with options data -- real time and delayed via web api and websocket"

Last update
resolved

This incident has been resolved.

investigating

We continue working on this with our upstream source. Data has been stable for the past several hours, however some clients might still experience issues.

investigating

we are investigating what could be happening

Report: "Options data"

Last update
resolved

Options data has been flowing uninterruptedly for the past few hours with no issues.

monitoring

Options data is flowing through our API but we continue monitoring the upstream situation.

identified

There is an upstream issue with options data as of this morning -- web api and websocket clients might be affected.

Report: "OPRA options data maybe be affected"

Last update
resolved

Options data has been flowing without any issues for a few hours through our API and we have not received any other update from OPRA. We are closing this incident.

monitoring

Options data is flowing through our API/websocket but please be advised that we continue to monitor this issue and are attentive to OPRA update.

identified

Please be advised that Intrinio was notified that OPRA is experiencing issues and the feeds could have been/are down affecting our clients who consume eod, delayed and real time data through our API/websocket. We will update our status page as they are avaialble to us.

Report: "RT Options - Stale Data/Inability to Connect"

Last update
resolved

This incident has been resolved.

monitoring

Data is flowing and symbols are updating as usual. We continue to monitor websocket connections.

identified

Data should be flowing as usual within the next couple of minutes.

investigating

We are investigating an issue where the options feed could have stale data for some symbols and/or clients are unable to connect and stream data.

Report: "Real Time Options"

Last update
resolved

Internal logs showed no issue.

investigating

We are investigating a potential issue with real time (and possibly delayed) options via websocket and rest api this morning.

Report: "Real Time websocket IEX stock prices feed"

Last update
resolved

This incident has been resolved.

investigating

We are investigating a potential issue with the real time iex stock prices feed via websocket. Some clients may not be able to connect (or are getting disconnected) and not seeing prices flow.

Report: "Options Data"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues, missing or stale prices for options data.

monitoring

We continue monitoring the situation as data is resuming successful connections.

identified

We continue working with the server hosting provider to resolve this issue asap.

identified

We’ve identified and are already working on a resolution for a potential issue with real time (and potentially delayed) options data that could be causing stale or missing prices this morning.

Report: "Options Data"

Last update
resolved

This incident has been resolved.

investigating

We are investigating a potential issue with real time and delayed options which can be affecting some customers - for rest api and websocket connections.

Report: "Documentation page returning an error"

Last update
resolved

This incident has been resolved.

investigating

Documentation page https://docs.intrinio.com/documentation/api_v2/getting_started and possible others, may be down for some users. We are investigating the issue.

Report: "Options Data"

Last update
resolved

This issue has been resolved.

monitoring

As of 9:35amEST, some customers using real time options via rest api and websocket could have experienced a quick outage this morning when trying to connect. We've identified the issue and are monitoring. More update shortly.

Report: "Real Time Options"

Last update
resolved

AWS capacity shortages were detected by Intrinio at the market open. These shortages from AWS prevented a critical server responsible for processing options volume from booting up at 9:30 EST. Alerted to the issue by our monitoring infrastructure, Intrinio engineers worked to route option volume to an auxiliary server, restoring access to options customers as quickly as possible.

investigating

Data is now flowing and we’ve started looking into logs to identify the issue and investigate what happened.

investigating

We are investigating a potential issue with real time options - via REST and websocket - that could be affecting some clients.

Report: "Real time options data stream"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

monitoring

A fix has been implemented and we are monitoring results. Data should be flowing now for real time options. We will update with more info shortly.

investigating

Some clients could be experiencing an issue when trying to connect to the websocket to stream real time options data. It may be affecting all of SDKs or just some. We are investigating what could be causing this.

Report: "Options Websocket - Degraded Data Flow for some contracts"

Last update
resolved

Upstream data provider had a hardware failure that resulted in temporary reduction in option data flow for some contracts.

Report: "Investigating issue with Options Data"

Last update
resolved

This incident has been resolved.

monitoring

Data is flowing with no issues for the past 25-30 min. We are monitoring the situation for the next couple of hours.

investigating

We are currently investigating an issue with real time and delayed options data this morning. Some customers are not able to connect to the feed via SDK and API, including websocket.

Report: "IEX real time stocks data"

Last update
resolved

There was an issue with a redis-cloud instance which affected us. It is now resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Some customers are experiencing issues with real time stock prices via web API and websocket. We are investigating the issue.

Report: "RT options degraded performance"

Last update
resolved

We are still investigating our alerts and what caused the issue. Data is flowing via web api and websocket. Delayed options data is also running but will take 15min to be flowing normally.

investigating

Some customers are experiencing difficulties with RT an interval options, affecting web api and websocket. We are investigating.

Report: "Real time and delayed options issue"

Last update
resolved

This incident has been resolved.

monitoring

We are monitoring the streaming and stability of data after we saw a reset on our end.

monitoring

We are monitoring the streaming and stability of data after we saw a reset on our end.

investigating

We are currently investigating an issue with real time and delayed options - via websocket (and likely via api as well).

Report: "Real time options issue accessing websocket"

Last update
resolved

This incident has been resolved.

monitoring

Websocket connection is back up and we keep monitoring it. We'll be proving more details shortly.

identified

The issue has been identified and a resolution is currently in place to restore websocket connection.

investigating

We are currently looking at an issue which is affecting real time options websocket access as of 9:35amET

Report: "Potential data quality related issue for ticker SPY - real time options"

Last update
resolved

This incident has been resolved.

identified

We continue working on the issue. We've identified what looks like to be an issue with Implied Volatility (IV) and greeks for ticker SPY.

investigating

We are investigating a potential issue with ticker SPY - likely affecting rest api and websocket real time options.

Report: "Options Real Time feed potentially down"

Last update
resolved

Options feed is operational as of 2:45pmET 2/23, however we are still investigating what triggered the partial outage.

investigating

We continue investigating what caused this issue and will update as soon as we know more.

investigating

We are investigating an issue that is affecting real time options (and delayed) via websocket and potentially via rest api as well, as of around 1:58pmET.

Report: "Issue with ticker F (Ford) -- RT and Delayed Options"

Last update
resolved

This incident has been resolved.

identified

This is affecting websocket only, which didn't send some trades at market open. Mainly isolated to ticker F. The issue has been identified and is already being addressed.

investigating

Potential issue with F (Ford) missing data this morning. Affecting websocket and web api alike.

Report: "Options Chain data"

Last update
resolved

This incident has been resolved.

monitoring

UPDATE 1/23 1pmET: eod options, including options chain endpoints are being populated - we continue monitoring this development. UPDATE 1/23 9:30amET -- Delayed and real time Unusual Options Activity endpoint is operational and showing health metrics and being monitored. Options chain endpoint and EOD options are still being worked.

monitoring

UPDATE: 4:15pmET - We are still closely monitoring the situation and will continue to push updates for the options feeds. UPDATE 11:30amET - The API is operational. Our team is closely monitoring the situation and will continue to push updates throughout the day, including for the options feeds.

monitoring

UPDATE: investigating issues that are likely affecting the API. as of 11:08amET UPDATE: continue monitoring and investigating issues with UOA as of 9:55amET. Fixes to eod, delayed and realtime chain and UOA have been implemented last night and we are monitoring the results this morning.

identified

We are continuing to work on a fix for this issue. A fix is underway for UOA for the current day. EOD options and EOD UOA will be next up.

identified

The issue has been identified and it is also affecting unusual options activities.

investigating

We are investigating an issue with options chain data endpoint via web api (delayed and realtime)

Report: "Options data - real time and delayed"

Last update
resolved

This incident has been resolved and data is flowing through. It mainly affected unusual options activity via web api.

investigating

We are investigating an issue with delayed and real time options data via web api (potentially websocket).

Report: "Real time Stock Prices not updating"

Last update
resolved

This incident has been resolved and data is flowing/updating.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue with real time stock prices. Affecting websocket and potentially web api.

Report: "Real time and delayed options"

Last update
resolved

This incident has been resolved.

monitoring

A resolution has been deployed with data flowing. We continue monitoring the situation.

identified

Issue has been identified. Working on a resolution.

Report: "Thanksgiving"

Last update
resolved

statuspage.io erroneously reported our site down.

Report: "Options Data Issues"

Last update
resolved

RT and delayed options are operational and the issue has been resolved.

identified

We've identified an issue with options real time and delayed feeds. This is affecting Web API. Working on mitigations now.

Report: "Options Data Issues"

Last update
resolved

This incident has been resolved.

monitoring

All systems are back operational. We are continuing to monitor.

identified

We are continuing to work on a fix for this issue.

identified

We've identified an issue with the last trade date. This is affecting Unusual Activity, Web API, and Web Socket. Working on mitigations now.

Report: "Increased Error Rates on API v2"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "IEX Realtime Outage"

Last update
resolved

This incident has been resolved. Awaiting a postmortem from our data provider.

investigating

Our provider of IEX realtime data is currently experiencing an outage. We are working to get this resolved ASAP.

Report: "Realtime IEX & Multi Exchange outage"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "IEX Realtime Prices Rest API outage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "IEX Websocket - not updating all tickers"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Realtime IEX Prices via the REST API not updating"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented. Our IEX Websocket is unaffected.

Report: "SSL certificate issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

Report: "Website inaccessible in some regions"

Last update
resolved

Our website was inaccessible due a partial outage with our DNS provider.

investigating

Our public website is currently inaccessible in some regions. We are investigating.

Report: "Partial outage"

Last update
resolved

We experienced a partial outage with our real time equity services due to an authentication issue with 3rd party systems.

Report: "EOD data processing delays"

Last update
resolved

This incident has been resolved.

identified

EOD stock price data for 2021-01-06 is now processing.

investigating

We are investigating an issue processing EOD stock prices.