Historical record of incidents for Intrinio
Report: "Indices Realtime Down"
Last updateA network outage caused degraded service. This outage has been resolved.
Indices feed has been restored.
The issue has been identified and a fix is being implemented.
Report: "Missing EOD Stock Prices for US Exchagnes"
Last updateWe've received processed all US prices from March 10th.
EOD stock prices have been delayed from our source. We are working with our provider to get this data deliver ASAP.
Report: "No pricing data for IEX real time feed"
Last updateThis incident is now resolved and data is flowing. We are waiting for an update on the post mortem from the upstream provider.
We are investigating this issue that is affecting API and websocket users.
Report: "Some customers may be experiencing errors while using the API"
Last updateThis incident has been resolved.
We are experiencing brown outs with one of our cloud providers. We are working with them on recovery and simultaneously moving components other providers
Report: "Quote endpoint is unavailable for some customers"
Last updateThis incident has been resolved.
We identified an issue with the Quote endpoint <https://api-v2.intrinio.com/securities/{identifier}/quote> and are working on a fix.
Report: "IEX Suspended All Trading"
Last updateThis has been resolved. Awaiting a postmortem from IEX. https://iextrading.com/status/#/
Correction. We are waiting for IEX to bring their trading system back online.
Waiting for IEX to come back online.
IEX Exchange has encountered an issue and stopped all trading IEX. They are in the process of trying to come back online. See updates from https://iextrading.com/status/#/
Report: "Error messages when querying endpoints in API v2"
Last updateThis incident has been resolved.
We are investigating reported error messages such as for api key, reached limits, etc.
Report: "Incorrect strikes for NVDA"
Last updateThis incident has been resolved.
We identified an issue with NVDA's strike prices in the options feeds and are working for a resultion asap.
Report: "Some clients may not be receiving options data via the python sdk"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating this issue
Report: "Some clients are seeing null values for stock prices (eod, delayed, intraday, real time)"
Last updateThis incident has been resolved.
We are investigating this issue that may be affecting clients accessing equities feeds.
Report: "Error returned for delayed and real time data feeds"
Last updateThis incident has been resolved.
Activities and data flow are back and up and running. We will continue monitoring the situation.
We are currently investigating what could be causing the issue with delayed and real time data for some customers.
Report: "API v2 could be slower than usual for some clients"
Last updateThis incident has been resolved.
We are investigating what is causing our API v2 to be running slower than usual. This can be affecting some or all clients using our data feeds.
Report: "Potential issue with options data -- real time and delayed via web api and websocket"
Last updateThis incident has been resolved.
We continue working on this with our upstream source. Data has been stable for the past several hours, however some clients might still experience issues.
we are investigating what could be happening
Report: "Options data"
Last updateOptions data has been flowing uninterruptedly for the past few hours with no issues.
Options data is flowing through our API but we continue monitoring the upstream situation.
There is an upstream issue with options data as of this morning -- web api and websocket clients might be affected.
Report: "OPRA options data maybe be affected"
Last updateOptions data has been flowing without any issues for a few hours through our API and we have not received any other update from OPRA. We are closing this incident.
Options data is flowing through our API/websocket but please be advised that we continue to monitor this issue and are attentive to OPRA update.
Please be advised that Intrinio was notified that OPRA is experiencing issues and the feeds could have been/are down affecting our clients who consume eod, delayed and real time data through our API/websocket. We will update our status page as they are avaialble to us.
Report: "RT Options - Stale Data/Inability to Connect"
Last updateThis incident has been resolved.
Data is flowing and symbols are updating as usual. We continue to monitor websocket connections.
Data should be flowing as usual within the next couple of minutes.
We are investigating an issue where the options feed could have stale data for some symbols and/or clients are unable to connect and stream data.
Report: "Real Time Options"
Last updateInternal logs showed no issue.
We are investigating a potential issue with real time (and possibly delayed) options via websocket and rest api this morning.
Report: "Real Time websocket IEX stock prices feed"
Last updateThis incident has been resolved.
We are investigating a potential issue with the real time iex stock prices feed via websocket. Some clients may not be able to connect (or are getting disconnected) and not seeing prices flow.
Report: "Options Data"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues, missing or stale prices for options data.
We continue monitoring the situation as data is resuming successful connections.
We continue working with the server hosting provider to resolve this issue asap.
We’ve identified and are already working on a resolution for a potential issue with real time (and potentially delayed) options data that could be causing stale or missing prices this morning.
Report: "Options Data"
Last updateThis incident has been resolved.
We are investigating a potential issue with real time and delayed options which can be affecting some customers - for rest api and websocket connections.
Report: "Documentation page returning an error"
Last updateThis incident has been resolved.
Documentation page https://docs.intrinio.com/documentation/api_v2/getting_started and possible others, may be down for some users. We are investigating the issue.
Report: "Options Data"
Last updateThis issue has been resolved.
As of 9:35amEST, some customers using real time options via rest api and websocket could have experienced a quick outage this morning when trying to connect. We've identified the issue and are monitoring. More update shortly.
Report: "Real Time Options"
Last updateAWS capacity shortages were detected by Intrinio at the market open. These shortages from AWS prevented a critical server responsible for processing options volume from booting up at 9:30 EST. Alerted to the issue by our monitoring infrastructure, Intrinio engineers worked to route option volume to an auxiliary server, restoring access to options customers as quickly as possible.
Data is now flowing and we’ve started looking into logs to identify the issue and investigate what happened.
We are investigating a potential issue with real time options - via REST and websocket - that could be affecting some clients.
Report: "Real time options data stream"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring results. Data should be flowing now for real time options. We will update with more info shortly.
Some clients could be experiencing an issue when trying to connect to the websocket to stream real time options data. It may be affecting all of SDKs or just some. We are investigating what could be causing this.
Report: "Options Websocket - Degraded Data Flow for some contracts"
Last updateUpstream data provider had a hardware failure that resulted in temporary reduction in option data flow for some contracts.
Report: "Investigating issue with Options Data"
Last updateThis incident has been resolved.
Data is flowing with no issues for the past 25-30 min. We are monitoring the situation for the next couple of hours.
We are currently investigating an issue with real time and delayed options data this morning. Some customers are not able to connect to the feed via SDK and API, including websocket.
Report: "IEX real time stocks data"
Last updateThere was an issue with a redis-cloud instance which affected us. It is now resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some customers are experiencing issues with real time stock prices via web API and websocket. We are investigating the issue.
Report: "RT options degraded performance"
Last updateWe are still investigating our alerts and what caused the issue. Data is flowing via web api and websocket. Delayed options data is also running but will take 15min to be flowing normally.
Some customers are experiencing difficulties with RT an interval options, affecting web api and websocket. We are investigating.
Report: "Real time and delayed options issue"
Last updateThis incident has been resolved.
We are monitoring the streaming and stability of data after we saw a reset on our end.
We are monitoring the streaming and stability of data after we saw a reset on our end.
We are currently investigating an issue with real time and delayed options - via websocket (and likely via api as well).
Report: "Real time options issue accessing websocket"
Last updateThis incident has been resolved.
Websocket connection is back up and we keep monitoring it. We'll be proving more details shortly.
The issue has been identified and a resolution is currently in place to restore websocket connection.
We are currently looking at an issue which is affecting real time options websocket access as of 9:35amET
Report: "Potential data quality related issue for ticker SPY - real time options"
Last updateThis incident has been resolved.
We continue working on the issue. We've identified what looks like to be an issue with Implied Volatility (IV) and greeks for ticker SPY.
We are investigating a potential issue with ticker SPY - likely affecting rest api and websocket real time options.
Report: "Options Real Time feed potentially down"
Last updateOptions feed is operational as of 2:45pmET 2/23, however we are still investigating what triggered the partial outage.
We continue investigating what caused this issue and will update as soon as we know more.
We are investigating an issue that is affecting real time options (and delayed) via websocket and potentially via rest api as well, as of around 1:58pmET.
Report: "Issue with ticker F (Ford) -- RT and Delayed Options"
Last updateThis incident has been resolved.
This is affecting websocket only, which didn't send some trades at market open. Mainly isolated to ticker F. The issue has been identified and is already being addressed.
Potential issue with F (Ford) missing data this morning. Affecting websocket and web api alike.
Report: "Options Chain data"
Last updateThis incident has been resolved.
UPDATE 1/23 1pmET: eod options, including options chain endpoints are being populated - we continue monitoring this development. UPDATE 1/23 9:30amET -- Delayed and real time Unusual Options Activity endpoint is operational and showing health metrics and being monitored. Options chain endpoint and EOD options are still being worked.
UPDATE: 4:15pmET - We are still closely monitoring the situation and will continue to push updates for the options feeds. UPDATE 11:30amET - The API is operational. Our team is closely monitoring the situation and will continue to push updates throughout the day, including for the options feeds.
UPDATE: investigating issues that are likely affecting the API. as of 11:08amET UPDATE: continue monitoring and investigating issues with UOA as of 9:55amET. Fixes to eod, delayed and realtime chain and UOA have been implemented last night and we are monitoring the results this morning.
We are continuing to work on a fix for this issue. A fix is underway for UOA for the current day. EOD options and EOD UOA will be next up.
The issue has been identified and it is also affecting unusual options activities.
We are investigating an issue with options chain data endpoint via web api (delayed and realtime)
Report: "Options data - real time and delayed"
Last updateThis incident has been resolved and data is flowing through. It mainly affected unusual options activity via web api.
We are investigating an issue with delayed and real time options data via web api (potentially websocket).
Report: "Real time Stock Prices not updating"
Last updateThis incident has been resolved and data is flowing/updating.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with real time stock prices. Affecting websocket and potentially web api.
Report: "Real time and delayed options"
Last updateThis incident has been resolved.
A resolution has been deployed with data flowing. We continue monitoring the situation.
Issue has been identified. Working on a resolution.
Report: "Thanksgiving"
Last updatestatuspage.io erroneously reported our site down.
Report: "Options Data Issues"
Last updateRT and delayed options are operational and the issue has been resolved.
We've identified an issue with options real time and delayed feeds. This is affecting Web API. Working on mitigations now.
Report: "Options Data Issues"
Last updateThis incident has been resolved.
All systems are back operational. We are continuing to monitor.
We are continuing to work on a fix for this issue.
We've identified an issue with the last trade date. This is affecting Unusual Activity, Web API, and Web Socket. Working on mitigations now.
Report: "Increased Error Rates on API v2"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "IEX Realtime Outage"
Last updateThis incident has been resolved. Awaiting a postmortem from our data provider.
Our provider of IEX realtime data is currently experiencing an outage. We are working to get this resolved ASAP.
Report: "Realtime IEX & Multi Exchange outage"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "IEX Realtime Prices Rest API outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "IEX Websocket - not updating all tickers"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Realtime IEX Prices via the REST API not updating"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented. Our IEX Websocket is unaffected.
Report: "SSL certificate issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Website inaccessible in some regions"
Last updateOur website was inaccessible due a partial outage with our DNS provider.
Our public website is currently inaccessible in some regions. We are investigating.
Report: "Partial outage"
Last updateWe experienced a partial outage with our real time equity services due to an authentication issue with 3rd party systems.
Report: "EOD data processing delays"
Last updateThis incident has been resolved.
EOD stock price data for 2021-01-06 is now processing.
We are investigating an issue processing EOD stock prices.