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### **Root Cause:** * This incident was caused by AWS connection and precautionary measures, resulting in intermittent service access for a limited number of users. ### **Resolution Details:** * Our development team, working with AWS, promptly identified and resolved the issue, restoring normal platform functionality for all users. ### **Remediation Items:** * Rechecking and confirming all alerts and notifications. Remediation was completed for intermittent service disruption on the day of occurrence for impacted users.

The incident affecting RIVS.COM has been identified, and a fix has been implemented. We expect that all users should be able to access rivs.com successfully. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We are continuing to investigate this issue. Affected users may experience an error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with rivs.com impacting access. Affected users may experience: An error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

### **Root Cause Analysis:** * This incident was due to a failed node server that is responsible for our live platform.  ### **Resolution Details:** * The development team identified the failure and implemented a fix.   * We confirmed that the fix implemented resolved the behavior restoring access to connect.  Once restored the system behavior returned to operational.  ### **Remediation Items:** * Adding additional alerts.

The incident affecting interviewstream connect (Live) has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified an issue affecting interviewstream connect (Live) and we are working on implementing a fix. End-Users may continue to experience an error message when attempting to access a live interview. We will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

### **Root Cause Analysis:** * This incident was due to a failed internal account creation. ### **Resolution Details:** * The development team identified the failure and implemented a fix.   * We confirmed that no End-Users were impacted by this incident. ### **Remediation Items:** * Review and improve our codebase.

The incident affecting RIVS EU (connect, on demand, scheduler, and builder) has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS EU (connect, on demand, scheduler, and builder) has been identified and we are working on implementing a fix. Impacted End-Users may continue to experience an error message when attempting to access the site https://eu.rivs.com/ We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with on demand, connect, and scheduler that is impacting only https://eu.rivs.com/. PLEASE NOTE: US, Canada, and Australia are not impacted. > Affected users may experience: An error message when attempting to access the https://eu.rivs.com/ site We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

### **Root Cause Analysis:** This incident was due to a hardware failure on our Amazon Web Service \(AWS\) instance.   The auto-restore failed due to an outdated codebase on our server. ### **Resolution Details:** The development team identified the failure and restored the code.  Once restored the system behavior returned to operational.   ### **Remediation Items:** Review and improve our codebase.

The incident affecting RIVS on demand, connect, scheduler, and builder has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with on demand, connect, and scheduler. Affected users may experience: An error message when attempting to access the rivs.com site We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

#### **Root Cause Analysis:** This incident was due to a long-running database query.   #### **Resolution Details:** The development team identified a long-running query that was causing database performance issues. After those queries were terminated, system behavior returned to operational.   #### **Remediation Items:** Improve optimization and logging.

The incident affecting RIVS US has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

Our team continues to work diligently to improve the overall performance of the RIVS US platform. Please be aware that while we are working, users may experience limited general failures (overall delays, search errors, etc.). We will continue to monitor and will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience. If you are experiencing any issues, please continue to submit a request with our technical support team for investigation. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified the area within our platform that is causing the degraded performance. Our team is working on applying preventative measures which help us monitor the system's performance to improve the user experience on the RIVS US platform. Please be aware that while we are working, users may experience limited general failures. We will continue to monitor over the next few days and will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience. If you are experiencing any issues, please continue to submit a request with our technical support team for investigation. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS US (connect, on demand, scheduler, and builder) has been identified and we are working on a resolution. Affected users may continue to experience overall general failures. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with on demand, connect, scheduler, and builder that may impact all RIVS US end-users. Affected users may experience overall general failures including creating new data like candidates and requisitions. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our RIVS US Platform (on demand, connect, scheduler, and builder) is no longer occurring. We will continue to monitor the system's performance. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented and we are monitoring the results. Affected users may experience overall general failures. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS US (connect, on demand, scheduler, and builder) has been identified and we are working on implementing a fix. Affected users may continue to experience overall general failures. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with on demand, connect, scheduler, and builder that may impact all RIVS US end-users. Affected users may experience overall general failures including creating new data like candidates and requisitions. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our Canadian environment has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified an issue affecting only our Canadian environment https://ca.rivs.com/. The issue has been resolved but users may experience an error when using an integration. We will continue to monitor the situation and provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting connect has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented for connect and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been unable to join a connect (live) meeting should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified the root cause and are working on implementing a solution Affected users may experience: Unable to successfully join a live meeting using Connect. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.co

We are investigating an incident with Connect that may impact all users. Affected users may experience: Unable to successfully join a live meeting. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our on demand platform has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented for on demand and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message "Service Unavailable" when attempting to access a digital interview link, should no longer experience the issue. If you are still experiencing this issue, please submit a ticket with our support team at https://support.interviewstream.com. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our on demand platform has been identified and we are working on implementing a fix. Affected users may experience an error message "Service Unavailable" when attempting to access a digital interview link. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with our on demand platform that may impact users. Affected users may experience an error message "Service Unavailable" when attempting to access a digital interview link. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

**Root Cause Analysis** This incident was due to an outage that Amazon Web Services \(AWS\) was experiencing.   **Resolution:** As the AWS outage was recovering interviewstream products began functioning as expected. ‌ **Remediation items:** We are working with our vendor on any items that may help them prevent this issue from reoccurring.

The issue affecting our platforms (prep, on demand, connect, scheduler, and builder) have been resolved. We expect that users who may have been experiencing an error message preventing login should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident with Amazon AWS has been resolved. As a result of the outage, we are experiencing an issue on our Prep platform. Our development team is working on a fix. We are monitoring the progress and will continue to provide updates as we learn more. We expect that the fix applied should resolve the incident for RIVS (on demand, connect, scheduler, and builder). Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

Amazon AWS has notified us that a fix has been implemented for our platforms (on demand, connect, scheduler, builder, and prep. We are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We continue to monitor the Amazon AWS internet outage that is affecting our platforms (on demand, connect, scheduler, builder, and prep). Affected users will continue to experience an error message when attempting to access RIVS and PREP until the internet issue has been resolved. At this time we do not have an ETA but will continue to provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We have identified that the incident affecting our platforms (on demand, connect, scheduler, and prep) is due to an internet outage related to Amazon AWS. We are following this incident closely and will provide an update once Amazon resolves the issue. Affected users will continue to experience an error message when attempting to access RIVS and PREP until the internet issue has been resolved. We will provide another update as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with on demand, connect, scheduler, and prep. Affected users may experience: An error message when attempting to access the rivs.com site We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

**Root Cause Analysis:**   An outage that our third-party vendor was experiencing caused the disruption to our platform. **Resolution:**  Our development team monitored the status of the incident. Once we received confirmation the issue was resolved, we tested and confirmed that the degraded performance on our platform was no longer occurring. **Remediation:**  We will work with our vendor on preventative measures.

The incident affecting on demand, connect and scheduler has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

The vendor has notified us that a fix has been implemented and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident that is affecting on demand, connect, and scheduler products. What may users experience? Users may receive an interviewstream Error Message "The interviewstream platform is temporarily unavailable" What do we know? We have identified one of our third-party services and are working closely with the vendor to resolve the incident. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with on demand, connect and scheduler that may impact all users. Affected users may experience: Error Message - The interviewstream platform is temporarily unavailable Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting on demand, connect, and scheduler has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented and the overall product performance has improved. We will continue to monitor and keep you updated on the status of this incident. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request with our technical support team at https://support.interviewstream.com. Best Regards, Interviewstream Support

We are investigating an incident with on demand, connect, and scheduler products that may impact end-users What might users experience? A slower response time when navigating within the products. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting On Demand, Connect & Scheduler platforms has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified and are monitoring an issue with our On Demand, Connect & Scheduler platforms. Our apologies for any disruption this incident may cause to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting interviewstream Prep has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented for interviewstream Prep and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing a server error message when logging in should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an intermittent incident with our Prep product that may impact all Prep users. - What may the Prep user's experience? When attempting to log into interviewstream Prep, users may receive an error message preventing them from logging into the system. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting Frontline has been resolved. Our apologies for any disruption this incident may have caused to your user experience If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We are continuing to monitor for any further issues.

A fix has been implemented for the Frontline incident and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error in which activities that require communication between the two systems were not succeeding. should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support

We are investigating an incident with our platform that may impact all Frontline integration users. Affected users may experience an error in which activities that require communication between the two systems are not succeeding. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

**Root Cause Analysis** This incident was introduced by an SSL update that was deployed. The issue was identified and corrected allowing end-users to access Connect \(Live\) meetings as expected. **Resolution:** To fix this issue, our Network Operations team deployed the necessary changes and services returned to normal. **Remediation items:** Increase our test coverage by adding a test scenario for this specific use case.

The incident affecting Connect (Live) has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, interviewstream support Submit a Request: https://support.interviewstream.com

A fix has been implemented for Connect (Live) and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message "Unable to connect to RIVS" should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support

A fix has been implemented for Connect (Live) and we are monitoring the results. We expect that the fix applied should resolve the incident for all end-users in the United States. End-users outside of the United States may still experience an error message received when attempting to start a Connect (Live) interview. We are continuing to work on the incident. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support

We are investigating an incident with Connect (Live). - Affected users may experience an error message received when attempting to start a Connect (Live) interview. - Error Message: Unable to connect to RIVS We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

The incident affecting our Prep platform has been resolved. Our apologies for any disruption this incident may have caused to your user experience If you have any questions, please submit a request with our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented for Prep and we are monitoring the results. We expect that the fix applied should resolve the incident that users may have experienced when accessing assignments and interviews. NOTE: Admin end-users may still experience an error message when accessing the question admin portal or some settings within the settings menu. Our development team is aware and is continuing to work on a fix for this issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, interviewstream support

The incident affecting the Prep platform has been identified and we are continuing to work on implementing a fix. Behavior users may experience: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Again, our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

The incident affecting the Prep platform has been identified and we are working on implementing a fix. Behavior users may experience: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Again, our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

Our development team is working diligently to identify the root cause of the incident affecting the Prep platform. Behavior users may be experiencing: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

We are continuing to investigate this incident affecting the Prep platform. Behavior users may be experiencing: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

We are investigating an incident with Prep that may impact end-users. Behavior users may experience: When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

### **Root Cause Analysis** This incident was introduced by a code change deployed. Reverting the change resolved the incident allowing end-users to have the ability to add new candidates to the system. ### **Resolution** To fix this issue, our engineering team reverted the change and services returned to normal. ### **Remediation Items** Increase our test coverage by adding test case for this specific use case

The incident affecting On Demand, Connect, and Scheduler has been resolved. Our apologies for any disruption this incident issue may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing the inability to invite more than one candidate at a time to an interview for (On Demand, Connect, or Scheduler) via a requisition invite using a CSV file upload OR trying to add more than one candidate with the "Add Candidate" feature should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, interviewstream support

We are investigating an incident affecting On Demand, Connect, and Scheduler. Affected users may experience: When attempting to invite more than one candidate at a time to an interview for (On Demand, Connect, or Scheduler) via a requisition invite using a CSV file upload OR trying to add more than one candidate with the "Add Candidate" feature. Available Workaround: Inviting candidates one-by-one OR with a CSV file that has candidate/attendee valid phone numbers We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

This incident has been resolved. We apologize for the disruption this incident may have caused to your organization. interviewstream support

A fix has been implemented and we are monitoring the results. Thank you for your continued patience. interviewstream support

We are continuing to work on testing a solution and expect to have another update before 9:00 am CDT (14:00 GMT) 24/Mar/2021. Thank you for your continued patience while our teams work on resolving this issue. interviewstream support

We are continuing to work on testing the solution. Thank you for your continued patience as our development team works diligently on resolving this issue. interviewstream support

We have identified the root cause and are working on finalizing a solution. Thank you for your continued patience as our development team works diligently on resolving this issue. interviewstream support

We are continuing to work on a fix for this issue.

The issue has been identified and we are working on implementing a fix. - What is the behavior? Portal users may experience a blank screen when attempting to access areas in the portal. Again, our apologies for any disruption this issue may cause. interviewstream support

We are currently investigating this issue. - What is the behavior? Portal users may experience a blank screen when attempting to view candidate videos and questions. - What are we doing? The development team is diligently working on a fix for this issue. Our apologies for any disruption this incident may cause to your daily operation. interviewstream support

This incident has been resolved. What happened? We identified an email issue where more recipients than intended were receiving cancellation emails from our platform. This has now been fixed. What did we do? Our development team made the necessary correction to the code to fix the issue. Our apologies for any disruption this issue may have caused. Thank you, Ryan Royal | CTO interviewstream

A fix has been implemented and we are monitoring the results. Thank you for your continued patience. interviewstream support

Our development team is diligently working on implementing and testing a fix for this issue. Thank you for your continued patience. interviewstream support

The issue has been identified and a fix is being implemented. We appreciate your patience. interviewstream support

As we continue to investigate the issue, we have discovered that this incident also affects event templates when using an external calendar scheduling for automatic or sequential availability. We appreciate your patience as we work diligently to fix this issue. interviewstream support

We are currently investigating an issue. - The behavior you may experience: When canceling an appointment on an auto-scheduled case, a large number of email addresses are added to the email, who may not be part of your organization. - The workaround is to not cancel a candidate on an auto-scheduled case location. We apologize for the issue and appreciate your patience as we investigate to determine the root cause. interviewstream support

This incident has been resolved. Our apologies for the disruption. interviewstream support

We are currently investigating this issue. - What is the behavior? When you access HireBar you will receive an error message from Google, Safari, and FireFox stating "Deceptive site ahead". - Is there a workaround? Please use Internet Explorer to access HireBar. - How do I exit the error page? Click on 'Back to safety" Thank you for your patience while we work to resolve this issue. interviewstream support

Powerschool is reporting that the issue has been resolved. Thank you, interviewstream support

interviewstream is currently monitoring a widespread issue that has been reported by Powerschool. - What is affected? This issue is affecting the links for the applicant tracking system. - What is the status? Powerschool and its engineering team are currently working on a resolution. We will continue to update as we receive updates from Powerschool on the issue. Thank you for your patience, interviewstream support

This incident has been resolved. Root Cause: A RIVS database announcement was associated with a deactivated company. This caused an error when candidates were loading unrelated pages, as the system tried to display the notification. Once the association was corrected, candidates were able to proceed as expected. Thank you for your patience during this disruption. interviewstream support

A fix has been implemented and we are currently monitoring the results. Again, our apologies for the disruption this incident may have caused. interviewstream support

The issue has been identified and we are currently implementing a fix. Thank you for your continued patience. interviewstream support

We are currently investigating this issue. Behavior users may experience: When attempting to begin an interview the end-user receives an error message: Loaded a deactivated Company or data related to a deactivated company..." Our apologies for any disruption this may cause. interviewstream support

Google has resolved the issue on their end and we have verified the fix on ours. All systems are now operational again.

We are continuing to investigate this issue.

We are currently investigating an issue causing emails sent to addresses Google mx records to fail. This is related to an outage in Gmail services. For details, please see Gmail's status page: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab Impacts that users may experience are: - Invitation emails not being sent to email addresses with Google mx records, including some corporate addresses. - Reminder emails not being sent to email addresses with Google mx records. - Recruiters using email addresses with Google mx records not receiving email notices when their usernames are mentioned.

This incident has been resolved. What happened? interviewstream Network Operations identified an issue with our software utility (Cron job) which resulted in the performance issues that users may have experienced. A fix was implemented that resolved the issue. Our apologies for any inconvenience this disruption may have caused to your operation. Please contact our support team at support@interviewstream.com if you have any questions or concerns. Thank you, interviewstream Support

A fix has been implemented and we are monitoring the results. Thank you for your continued patience. interviewstream Support

The issue has been identified and a fix is being implemented. We apologize for the disruption and appreciate your patience. interviewstream Support

We are currently investigating an issue that may result in delays on the RIVS platform: Behaviors that users may experience a delay with are: - Sending Emails - Updating the event invitation status - Updating calendars We will update as we receive additional information. Our apologies for the disruption. interviewstream Support

This incident has been resolved. Our apologies for any inconvenience this disruption may have caused. Please contact our support team at support@interviewstream.com if you have any questions or concerns. Thank you, interviewstream Support

The issue has been identified and a fix is being implemented. Please continue to monitor https://status.interviewstream.com/ for updates regarding the status of this incident. We apologize for any inconvenience! interviewstream Support

We are actively working on this issue and will report when the issue has subsided. Please continue to monitor https://status.interviewstream.com/ for updates regarding the status of this incident. We apologize for any inconvenience! interviewstream Support

We are currently investigating an issue affecting Event Templates. Behavior users may experience: - Error message when creating an Event Template - Error message when adding a location to a Case We will update as we receive additional information. Our apologies for the disruption. interviewstream Support

This incident has been resolved. Our apologies for any inconvenience this disruption may have caused. Thank you, interviewstream Support

A fix has been implemented by Amazon AWS and they expect all services to be restored slowly over the next two hours. We will continue to monitor the progress. Thank you for your patience. interviewstream Support

We are still actively working with Amazon AWS towards the recovery of the outage that is currently impacting RIVS platforms. Amazon is reporting there are still several affected services and expect full recovery to still take up to a few hours. Once the issue has subsided, we will provide further information. Please continue to monitor https://status.interviewstream.com for updates regarding the status of this incident. Again, we apologize for any inconvenience! interviewstream Support

An Amazon AWS outage is currently impacting RIVS platforms. As a result, you may continue to experience delays in some of our products. We are actively working with AWS and will report when the issue has subsided. Please continue to monitor status.interviewstream.com for updates regarding the status of this incident. We apologize for any inconvenience! interviewstream Support

We are currently investigating an issue reported with our third-party. Behaviors users may experience: - Delay in sending emails from RIVS - Calendar availability not updating We will update as we receive additional information. Our apologies for the disruption. interviewstream Support

This incident has been resolved. Our apologies for any inconvenience this disruption may have caused. Thank you, interviewstream Support

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue. While we investigate, we highly encourage users to update the internet browser to the most recent version and try again to see if that resolves the issue you may be experiencing.

We are currently investigating an issue that may be affecting your use of RIVS links. If you are experiencing an issue and are using IE or Edge internet browsers, we recommend attempting to use Chrome or Firefox to resolve your issue while we are investigating.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing a backlog in the processing of videos in the US. As a result, interviews will be unplayable until the backlog is processed.

This incident has been resolved.

We are continuing to work on a fix for this issue. Our apologies for any inconvenience this issue may be causing.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Dear Valued Customer, As you may know, at approximately 9:30 am CDT, September 8th interviewstream experienced a partial disruption of our RIVS platform. We largely restored service by 4:45 pm CDT. We have determined that the cause of this service disruption was related to an application-level bug in our system, which resulted in intermittent delays for our customers. We always take very seriously our responsibility to keep you connected, and we know that you are relying on us during this particularly challenging time. We deeply regret this incident and sincerely apologize. We are sorry for any inconvenience this may have caused. Regards, Ryan Royal, CTO interviewstream

A fix has been implemented and we are monitoring the results.

We have identified the issue. While are working on a fix, please note you may experience the following behavior: - Unknown Error Message - Delay when sending an email invitation from RIVS - Email links not creating

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

It appears the Zoom has fixed the issue on their end. We confirmed the fix on our side. If you are still experiencing issues, please reach out to support@interviewstream.com

Zoom has started to roll out a fix. We will monitor and update when we have more info.

We are continuing to investigate this issue.

When are receiving reports that Zoom is having issues with their systems. Issues include but are not limited to connecting to meetings and authenticating in the zoom app . We will monitor and update you as we get more info.

All systems are functioning nominally.

Our vendor has finished implementing the fix and we have verified it is indeed working for our platforms. We will continue to monitor the situation and will provide an update in 30 minutes or less.

Our vendor is still working to fix the issue. We will provide another update in 30 minutes or less.

We have identified the cause of the issue to be an integration with one of our upstream vendors. They have not given an ETA but we will continue to monitor the situation and provide updates as we receive them. This issue may cause sporadic and intermittent issues throughout our products until resolved

We are Investigating reports of system issues related to Email Sending and Email Validations.

This incident has been resolved.

We are continuing to monitor for any further issues.

You may have experienced an issue when accessing v3.rivs.com due to a brief outage that may have caused you to receive an error message when attempting to access our site. Our development team is going to continue to monitor the situation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate. If you encounter an error while completing a one-way interview via Browser, please select via Mobile.

We are currently investigating this issue. Please complete interviews during this time via Mobile.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

All reported issues related to the data subsets unavailability have been corrected and service has been restored to full capacity

We are continuing to monitor reported issues due to recent data subsets unavailability.

Inaccessible candidate records and interviews have been identified and restored; we will continue to monitor this incident to ensure access is fully restored.

We have verified that only the RIVS - United States platform is affected and a solution is currently being developed to restore full service

We are currently investigating an issue where some candidate records and candidate interviews are not accessible. We are actively working to rectify this situation and will provide an update as soon as we can.

This incident has been resolved.

Issue has been resolved and encoders are functioning fully

We have discovered an issue with our video encoding fleet in our Canadian region; we've identified the cause, implemented a fix, and are currently monitoring the situation. Some delays in viewing videos may be experienced until the encoders are able to catch up to the queue.

Additional resources were deployed to process the backlogged jobs - encoding is performing at normal capacity.

A fix has been implemented and we're currently monitoring the solution

We're currently aware of an issue causing delayed video encoding times - we are actively implementing a fix for this issue and will update once the solution has been deployed

The issue has been resolved and encoding times will be back to normal shortly.

There is currently a delay in encoding videos on the InterviewStream (Thrive and Prep) platforms. The issue has been identified and the fix will be published shortly

A driver on the server was the cause of the issue - it has been updated and service has been restored.

We are currently investigating an issue with the database server supporting the Thrive and Prep platforms where in performance is degraded

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are working on implementing a fix.

We are currently investigating reports that v3.rivs.com is unavailable.

This incident has been resolved

The fix was a success and we are monitoring the apps to insure operability.

The issue has been identified as a failed database instance. The instance is being rotated and operations should resume shortly.

We are currently investigating this issue and will update with details soon.

This incident has been resolved.

The issue has been identified and a fix was implemented. We are monitoring the platform to verify the fix was successful.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

The number is working as expected. We will continue to monitor.

Our vendor who supports the call-in number 844-326-5588 is currently experiencing an outage. This number is used for one-way interview audio questions or live meeting rooms. We will continue to monitor the progress of the incident and follow up as we receive additional status updates.

This incident has been resolved.

There has been an issue identified when using Google Chrome resulting in an error message when trying to participate in live interviews. If you are experiencing this error, please follow these steps: 1. Click on the image of the padlock to the left of the URL 2. Click on "Site Settings" 3. Click "Camera" or "Microphone" from the Permissions list 4. Click "Ask (default)" to "Allow" 5. Navigate back to the interview 6. Click "Try Again"

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.