InterNetX

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Last checked from InterNetX's official status page

Historical record of incidents for InterNetX

Report: "Failure in registry system .tk, .cf and .gq"

Last update
Investigating

.tk, .cf and .gq incident in the registry system:The registry for .tk, .cf and .gq is experiencing technical difficulties, which are preventing the normal management of domains. It is unclear when these issues will be resolved.

Report: "Failure in registry system .tk, .cf and .gq"

Last update
investigating

.tk, .cf and .gq incident in the registry system: The registry for .tk, .cf and .gq is experiencing technical difficulties, which are preventing the normal management of domains. It is unclear when these issues will be resolved.

Report: "Migration of .in domains to a new backendprovider"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

From Wednesdy, 28/05/2025, 17:00 (CET) to Friday, 30/05/2025, 12:00 (CET)there will be a delayed order execution due to the change of the backendproviderfor the TLD .in (India).Recommendation: Please order necessary changes to domains beforemaintenance.After the migration, all services are available again withoutrestrictions. Orders delayed due to maintenance will be processed as usual.

Report: "Security Notice - phishing campaign targeting InterNetX customers"

Last update
Resolved

This incident has been resolved.

Investigating

Security NoticePhishing campaign targeting InterNetX customers with fraudulent payment remindersWe are currently observing a phishing campaign targeting InterNetX customers. Fraudulent emails are being sent falsely claiming that an outstanding invoice must be paid promptly in order to avoid service interruptions or additional reminder fees. These messages emphasize that the payment is particularly important for the renewal of your domain. The included link leads to a website not operated by InterNetX and is designed to steal payment information.Please note:InterNetX does not send email reminders requesting urgent payments for domain renewals. We will never ask you to make such payments through links sent via email.If you have any questions or concerns, please contact Domain Services at:email: domains@internetx.com / phone: +49 941 59559 - 482

Report: "Security Notice - phishing campaign targeting InterNetX customers"

Last update
resolved

This incident has been resolved.

investigating

Security Notice Phishing campaign targeting InterNetX customers with fraudulent payment reminders We are currently observing a phishing campaign targeting InterNetX customers. Fraudulent emails are being sent falsely claiming that an outstanding invoice must be paid promptly in order to avoid service interruptions or additional reminder fees. These messages emphasize that the payment is particularly important for the renewal of your domain. The included link leads to a website not operated by InterNetX and is designed to steal payment information. Please note: InterNetX does not send email reminders requesting urgent payments for domain renewals. We will never ask you to make such payments through links sent via email. If you have any questions or concerns, please contact Domain Services at: email: domains@internetx.com / phone: +49 941 59559 - 482

Report: "Disruption - Core Network Services"

Last update
resolved

This incident has been resolved.

investigating

This incident has been resolved.

investigating

Our Core Network at our Munich Datacenter is currently affected due to a technical disruption – the availability of customer systems on this Datacenter is temporarily restricted. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly.

Report: "Disruption - Cloud Server"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our Cloud-Server are currently affected due to a technical disruption – the availability of customer systems on this host system is temporarily restricted. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: "Disruption - AutoDNS"

Last update
resolved

AutoDNS has experienced a temporary disruption for some order types. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "registry orders will be processed later"

Last update
resolved

This incident has been resolved.

investigating

Because of current changes at the .qa registry orders will be processed later, most likely not before the end of November. Domains need to migrate to a local registrar because of this.

Report: ".eu Transactions ; Delayed workflows"

Last update
resolved

This incident has been resolved.

monitoring

The causes of the disruptions have been resolved. There may still be longer workflow runtimes for transfers transactions.

investigating

We are continuing to investigate this issue.

investigating

The .eu registry is currently experiencing disruptions. As a consequence of this, your .eu-transaction are taking longer to process.

Report: "Centralnic Registry currently has partial outages. Orders will be executed with a delay."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Centralnic Registry currently has partial outages. Orders will be executed with a delay.

Report: "Disruption - AutoDNS 3.0"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

AutoDNS is currently experiencing a disruption. For this reason, the services are temporarily restricted. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "AutoDNS Pro: Web Access is restricted."

Last update
resolved

AutoDNS Pro is available without any restrictions.

identified

The issue has been identified and a fix is being implemented.

investigating

AutoDNS Pro platform: Web Access is restricted.

Report: "Disruption on our cloud server infrastructure"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Currently we are facing a disruption regarding our cloud server infrastructure. Services may be affected. We're currently work on a solution.

Report: "Outage Zone Delegation Check DENIC (.de) ; NAST"

Last update
resolved

According to information from DENIC, the problem has been resolved. Open orders will be processed shortly.

identified

The issue has been identified and a fix is being implemented.

investigating

There is currently a service disruption at .de registry (DENIC). The zone check failed. For this reason please note that there are delays in the response for all .de orders. We kindly ask you to wait for the system response and, if necessary, perform a domain update afterwards if your domain is not connected. Please check also https://status.denic.de for current status of DENIC´s services.

Report: "Disruption - Cloud Server"

Last update
resolved

This incident has been resolved.

investigating

Our Cloud-Server are currently affected due to a technical disruption – the availability of customer systems on this host system is temporarily restricted. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: "Phishing E-Mails InterNetX / AutoDNS"

Last update
resolved

This incident has been resolved.

investigating

Unknown third parties are currently sending phishing emails in the name of InterNetX / AutoDNS. The content of these emails suggests that domains will be deleted shortly if they are not renewed immediately. The alleged domain renewal link is to a fraudulent phishing page which looks like the original AutoDNS Login page. !!! Please do not click on this link and do NOT enter any login details on websites you do not know. Also delete this email immediately. !!! The official InterNetX websites are: https://www.internetx.com https://login.autodns.com

Report: "ISAC-portal disruption"

Last update
resolved

This incident has been resolved.

investigating

There is currently a disruption in the ISAC portal. We're working on debugging.

Report: "ISAC-portal disruption"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

There is currently a disruption in the ISAC portal. We're working on debugging.

Report: "Network Incident"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently we experiencing a network related Issue. Connectivity of your services may be impaired. We keep you updated!

Report: "Temporary limitations on our redirector service"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently there is an ongoing attack targeting our Redirector-Infrastructure. The redirector service may only have limited availability. We are currently working on a solution.

Report: "Disruption - Core Network Services"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Our Core Network at our Munich Datacenter is currently affected due to a technical disruption – the availability of customer systems on this Datacenter is temporarily restricted. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: ".se/.nu incident in the registry system"

Last update
resolved

Network services are now stable. As of now we do not expect further disruption of registry services. We will continue to monitor the situation and make minor changes to ensure continued stability. We will also continue the investigation to prevent us having similar outages in the future.

investigating

We are continuing to investigate this issue.

investigating

.se/.nu incident in the registry system: We are currently experiencing problems with certain components of the registry system, work are in progress to resolve these as quickly as possible.

Report: "Partial unavailability of services"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Some services in AutoDNS are currently not available. Our technical departments are working on identifying the cause.

Report: "Disruption to our AutoDNS infrastructure"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Currently, there is a disruption affecting the AutoDNS-platform.

Report: "Maintenance on our Cloud Server Infrastructure"

Last update
resolved

This incident has been resolved.

monitoring

We have identified and implemented a solution to fix the issue. We will be monitoring the performance and availability of our Cloud Server Infrastructure.

identified

Due to some Degradation in our Cloud Server Infrastructure we are currently performing some unscheduled Maintenance on some of our Cloud Server Infrastructure. Some Unavailability may occur.

Report: "Zonecheck .de Domains"

Last update
resolved

According to information from the TLD-Operator .de the issue was fixed.

investigating

We observe anomalies while performing the predelegation zone check for .de domains. DENIC confirmed that there was issues. We clarify this issue with our partner DENIC. We suspect that there are problems with IPv6 connectivity.

Report: "DDoS-Attack against our NS14-Nameservers"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Currently there is an Attack targeting our NS14-Nameserver infrastructur.

Report: "Network Incident"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently there is a network related incident. Services are potentially affected.

Report: "Network Incident"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

Currently there is a network related incident affecting parts of our infrastructure.

Report: "Login issues SSL Manager"

Last update
resolved

The problem has been fixed.

investigating

Problems have been reported with the login to the SSL Manager. We are investigating the cause. Login should be possible again shortly.

Report: "Currently there is a known disruption"

Last update
resolved

This incident has been resolved.

investigating

Currently, we are experiencing a disruption. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "Attack on our Nameserver-Infrastructure"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently there is an attack targeting our ns9.ns14 Nameservers.

Report: "Network-Incident d.ns14.net - IPv6"

Last update
resolved

This incident has been resolved.

investigating

Currently we have some partial network-related Outage on our Nameserver-Infrastructur. Only IPv6-Connectivity on our Nameservers in US is affected.

Report: "Currently there is a known disruption for TLD .de (Registry DENIC)"

Last update
resolved

Orders can be executed again. You have already received response to all pending orders.

investigating

Currently, we are experiencing a disruption. Orders to DENIC cannot be executed. Please see https://status.denic.de for details.

Report: "Currently there is a known disruption."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Currently, we are experiencing a disruption. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "Currently there is a known disruption."

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Currently, we are experiencing a disruption. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "Phishing E-Mails regarding InterNetX"

Last update
resolved

This incident has been resolved.

investigating

- ---- GERMAN VERSION ---- Sehr geehrte Damen und Herren, aktuell versenden unbekannte Dritte Phishing-E-Mails im Namen von InterNetX, die Sie u.a. daran erkennen können, dass die E-Mails nicht von offiziellen Absenderadressen unseres Unternehmens stammen. Der Inhalt dieser E-Mails suggeriert, dass Domains in Kürze gelöscht würden, wenn man diese nicht umgehend erneuert. Zur angeblichen Domain-Verlängerung (Renew) wird auf eine betrügerische Phishing-Seite verlinkt. Bitte klicken Sie NICHT auf diesen Link und löschen diese E-Mail(s) umgehend, da es sich um einen Betrugsversuch handelt. Wir stehen diesbezüglich bereits mit den Strafverfolgungsbehörden in Kontakt. Auch gehen wir gerade intensiv gegen diesen Missbrauch vor und ergreifen alle möglichen Maßnahmen, um diese betrügerischen Aktivitäten zu unterbinden. Bitte geben Sie KEINE Zahlungs- oder Zugangsdaten über unbekannte Webseiten ein. Sofern Sie Ihre Zugangsdaten zu unseren Kundenportalen bereits eingegeben haben, ändern Sie diese bitte umgehend in AutoDNS und/oder ISAC. Sofern Sie bereits Zahlungsdaten eingegeben haben, raten wir Ihnen, umgehend Ihr betreffendes Kreditinstitut zu kontaktieren. Kontrollieren Sie bitte immer beim Login folgende validen Login-URLs: ISAC – https://cloud.isac.de/login AutoDNS – https://login.autodns.com/ | https://cloud.autodns.com/login SSL Manager – https://login.sslmanager.com/ Gerne können Sie uns bei Rückfragen direkt unter https://www.internetx.com/kontakt/ kontaktieren. ---- ENGLISH VERSION ---- Dear Sir or Madam, Unknown third parties are currently sending phishing emails on behalf of InterNetX, which you can recognize from the fact that these emails are not sent from official addresses used by our company. The content of these emails suggests that domains will be deleted shortly if they are not renewed immediately. The alleged domain renewal link leads to a fraudulent phishing site. Please DO NOT click on this link and delete this email(s) immediately, as this is an attempt to defraud. We are already in contact with the respective law enforcement authorities. We are currently taking decisive action against this abuse and are taking all necessary measures to prevent this fraudulent activity. Please do NOT enter any payment or login details via unknown websites. If you have already entered your login data to our customer portals, please change them in AutoDNS and/or ISAC immediately. If you have already entered payment details, we advise you to contact your respective financial institution immediately. Please make sure to check for the following valid login-URLs in your browser bar: ISAC – https://cloud.isac.de/login AutoDNS – https://login.autodns.com/ | https://cloud.autodns.com/login SSL Manager – https://login.sslmanager.com/ Should you have any questions, please do not hesitate to contact us directly at https://www.internetx.com/en/internetx/contact/ .

Report: "Currently there is a known disruption regarding network connectivity"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Currently, we are experiencing a disruption. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "Incident - ns15-Nameserver - Proceed"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Cloud-Server Incident"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "PROCEED: Currently there is a known disruption"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently, we are experiencing a disruption. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "Incident - Redirector"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: ".dj domains are currently not resolving"

Last update
resolved

This incident has been resolved.

investigating

Due to technical problems in the .dj root zone, .dj domains are currently not resolving

Report: "Disruption - Cloud Server"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Our Cloud-Server are currently affected due to a technical disruption – the availability of customer systems on this host system is temporarily restricted. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: "Disruption – Nameserver"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The nameserver d.ns14.net is currently affected due to a technical disruption. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: "Disruption – Nameserver"

Last update
resolved

This incident has been resolved.

investigating

The nameservers dns[01-03].ns15.net are currently affected due to a technical disruption. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: "Disruption – Nameserver"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The name servers d-usa0(1|2|3).ns14.net are currently affected due to a technical disruption. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: "Disruption – Nameserver"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

The nameservers dns[01-05].ns15.net are currently affected due to a technical disruption. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

Report: "Maintenance - Hosted Services"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Please note that we will carry out emergency maintenance on one of our Cloud-Server-Hostsystem. The system is under degraded performance during this time. All services will be fully available again after the maintenance has been finished.

Report: "Currently there is a known disruption."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently, we are experiencing a disruption. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "Hosting: CloudServer - Currently there is a known disruption."

Last update
resolved

This incident has been resolved.

investigating

Currently, we are experiencing a disruption. We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.

Report: "Disruption - IPv6 connectivity"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Currently, we are experiencing a disruption in IPv6 connectivity over some carriers with some systems (not all systems are affected). We have taken immediate action to resolve the issue. We apologize for any inconvenience and thank you for your understanding.