Historical record of incidents for Instructure
Report: "Canvas support phone system is experiencing connection issues"
Last updateWe are currently investigating this issue.
Report: "Canvas support phone system is experiencing connection issues"
Last updateWe are currently investigating this issue.
Report: "Users are seeing a watermark when viewing slideshow presentation files in the Canvas DocViewer."
Last updateThis incident has been resolved for new uploads. Our engineers are in the process of repairing the existing files that are still showing watermarks.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Users are seeing a watermark when viewing slideshow presentation files in the Canvas DocViewer."
Last updateThis incident has been resolved for new uploads. Our engineers are in the process of repairing the existing files that are still showing watermarks.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users may experience slowness when attempting to run SIS imports and content migrations"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users may experience slowness when attempting to run SIS imports and content migrations"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Data is not updating for some users in CD2"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Data is not updating for some users in CD2"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Newly uploaded media assignments are not playing on the Android and iOS applications"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Newly uploaded media assignments are not playing on the Android and iOS applications"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users are experiencing errors when accessing grade sync in our SIStemic Platform"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some users are encountering Page Errors when accessing canvas"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "LTI Usage outage in Canada"
Last updateLTI Usage outage in Canada
Report: "A small subset of users may have experienced long load times or page errors when accessing Canvas."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "A small subset of users may have experienced long load times or page errors when accessing Canvas."
Last updateBetween 5:32 pm and 5:39 pm MT a small subset of users may have experienced long load times or page errors when accessing Canvas.
Report: "New Quizzes display an "Invalid Launch" error"
Last updateThis incident has been resolved.
The customer-facing issue is no longer being experienced. We are now exploring metrics to determine whether there are any other data issues to resolve.
The issue has been identified and a fix is being implemented.
Users encountered an "Invalid Launch" error when interacting with New Quizzes.
Report: "Small number of users receiving error message when trying to log into Canvas"
Last updateThere were a small subset of users that received an error message when trying to log into Canvas. Our engineers have identified and implemented a fix for this behavior and users are able to log into Canvas as normal again.
Report: "Incoming Calls Unavailable"
Last updateThis incident has been resolved.
We are currently investigating an issue with our phone system that is preventing our agents from receiving incoming calls. Our team is actively working to restore service as quickly as possible. In the meantime, you can reach out to support via chat and email, which are fully operational. We will continue to provide updates as the situation develops.
Report: "A small subset of users may receive an error when accessing Canvas."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Images in New Quizzes Essay Questions might not be visible in SpeedGrader or on the results page"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users are having an issue accessing Canvas"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some users experiencing longer Studio video load times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users may experience errors using Canvas Discussions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Users are unable to share new course content from Canvas to Commons"
Last updateThis incident has been resolved. Some users may need to re-open the shared resource and share it again if the issue persists.
We are currently investigating this issue.
Report: "Elevate Data Quality login page not available for users"
Last updateAt 7:48 am MT, A customer report came through from the Customer success team that the Elevate Data Quality site in TX was not working. The support team then confirmed that this was for all Instances/ regions of the Elevate Data Quality site. When users navigated to the login page they were presented with a 404 not found page or a page stating the site is not secure. Our development teams then determined it was an issue with one of our third party web applications, that handle fIrewall and load balancing services used for these sites. We reached out to them to resolve the issue as a critical matter. After working with the third party team, our site reliability teams moved forward to circumvent the service so it will run for our users. And have stated this is the permanent solution now that we are using the Amazon Load Balancing service. The Elevate Data Quality application websites were back up and running at 9:34am 3/27/2025. If any users still see the 404 page, we advise that they send us the URL they are using and try to access the page from a link sent in a scorecard email via EDQ and clear their cache and cookies. Any similar behaviors that cannot be resolved should be sent to our support team at [data-quality-support@instructure.com](mailto:data-quality-support@instructure.com)
This incident has been resolved.
Our team has still not gotten a resolution from our 3rd party service and is now looking for a work around for this issue.
We are working with our 3rd party team to resolve this issue and allow customers to login again as soon as possible. We will post another update here as soon as the service is up and running again.
We are continuing to investigate this issue, and have found that the issue is due to a 3rd party service we use to block web traffic. We are working with this provider to make the needed corrections.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Elevate Data Quality users are not able to login to our service at, https://ca.elevate-dataquality.instructure.com/ https://tx.elevate-dataquality.instructure.com/ https://cee.elevate-dataquality.instructure.com/ https://ny.elevate-dataquality.instructure.com/ We are investigating the issue further and will be updating this page here with more information as it is made available.
Report: "Learnplatform users are unable to log in using the "Sign in with Google" button"
Last updateThe issue has been successfully resolved for all affected LearnPlatform users.
We are currently experiencing an issue where Learnplatform users are unable to log in using the "Sign in with Google" button. Our engineering team is actively investigating this problem. We will provide you with updates as soon as the issue is resolved.
Report: "Credentials Pathways are not currently visible"
Last updateThis issue has been resolved.
Credentials Pathways are not visible to users. Engineering has identified the issue and is working on a fix.
Report: "Some users are experiencing errors when accessing Canvas."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some users are unable to load Admin Analytics and some components of Intelligent Insights"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Users who are trying to sync data from CD2 via API is getting malformed responses from Dap/job/{id}"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users for Canvas Data 2 using the https://api-gateway.instructure.com/dap/job/{id} are getting malformed responses. We are currently investigating
Report: "Some users getting load or 500 errors when attempting to access Canvas"
Last updateSome Users experienced User error pages when accessing for a brief period of time.
Report: "Impact Dashboard and Impact Messages are unavailable."
Last update**Incident Report: Impact Dashboard and Impact Messages are unavailable.** **Timeline:** * **March 6, 2025, 3:38 PM UTC:** Incident started. * **March 6, 2025, 8:22 PM UTC:** Issue mitigated. * **March 6, 2025, 10:52 PM UTC:** Issue resolved. **Summary:** Between 3:38 PM and 10:52 PM UTC on March 6, 2025, a significant portion of users experienced slowness and unresponsiveness across the Impact platform. This was caused by a code change designed to enhance sub-account functionality which resulted in a much greater database load than anticipated, overloading the US-East database clusters. The incident resulted in widespread service disruption, preventing users from accessing and utilizing the platform. **Remediation:** Initial mitigation efforts involved scaling down the deployment platform to limit requests to the RDS clusters. However, this proved insufficient, and ultimately traffic had to be diverted from the affected cluster to allow the deployment platform to launch new instances with the rolled-back version. We sincerely apologize for the inconvenience this incident caused. We value your understanding and are dedicated to continuous improvement of our platform's reliability and performance.
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to investigate this issue but don’t have any new information to share at this time. Thank you for your patience as we work towards a resolution. We will provide an update as soon as we have more details.
Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We have identified the root cause as a recent software update and are actively working to resolve the issue with the highest priority.
Report: "Some users might encounter errors when attempting to run SIS imports."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Media recording, uploading, and playback degraded for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some users may encounter errors when accessing a New Quiz that requires Respondus Lockdown Browser."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some Canvas users are unable to view, upload or download files in Canvas"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Some users are experiencing errors when accessing Canvas."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Some users might encounter errors when authenticating O365"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "504 error and long load times for some users in the SYD Region"
Last updateThis incident has been resolved.
Our engineering team is still investigating the cause of the slowness and page errors for our Canvas users.
We are currently investigating this issue.
Report: "Some users are experiencing connection errors when using New Quizzes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Lucid Customization Configurations are not working as expected which is causing Lucid to appear in some instances when it should be hidden."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users are seeing errors and slow load times when accessing Canvas"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users may experience slow load times when accessing LTI Usage in Intelligent Insights"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Some users may experience slow load times when accessing Canvas"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Some users may have experienced issues accessing Canvas"
Last updateUsers may have experienced issues accessing Canvas from from 05:56 AM MST to 06:19 AM MST.
Report: "Some users may experience slow load times when accessing Canvas"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Outcomes related services are delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating delays on actions related to Outcomes. Users will see delays when making edits to Outcomes, creating new Outcomes, grading quizzes that have Outcomes attached, or anything relating to Outcomes.
Report: "Some users are experiencing long load times when accessing Canvas."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Admin Analytics and Intelligent Insights has a few filters that are currently disabled"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Difficulty Publishing Projects"
Last updateThis incident has been resolved.
Users are reporting difficulty publishing projects. We are actively investigating the issue. We will update this page when we have more information.
Report: "The "Report a Problem" Button in Canvas is Not Submitting Tickets to Support."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue. Canvas Support can still be contacted via live chat, phone call, or email at support@instructure.com.
We are currently investigating this issue.
Report: "Some users are seeing errors and slow load times when accessing New Quizzes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Some users are experiencing long load times when accessing Canvas."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some users may experience errors when accessing Canvas"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Some users are experiencing Gradebook load errors"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Users unable to access Canvas"
Last updateUsers were unable to access Canvas and were receiving page error messages.