Historical record of incidents for InStride
Report: "Degraded Performance"
Last updateWe are currently investigating this issue.
Report: "Site Impacted"
Last updateWe are currently investigating this issue.
Report: "Scheduled Maintenance Notification for InStride Platform"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We wanted to inform you that our site will undergo an infrastructure upgrade on Thursday, May 29, 2025, from 8:00 PM to 10:00 PM PST. While we do not expect any downtime during this upgrade, you may experience minor issues or brief connectivity disruptions.We appreciate your understanding and patience as we work to enhance our platform. If you have any questions or concerns, please don’t hesitate to reach out to us at support@instride.com.Thank you,The InStride Team
Report: "Service Disruption"
Last updateWe are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked to identify and fix the issue, and we appreciate your patience and understanding during this time. Our team will continue to monitor the situation closely, contact us if you have any further questions or concerns.
We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.
Report: "Service Disruption"
Last updateThis issue is resolved. Thank you for your patience. Please contact support@instride.com for any issues.
We are continuing to work on a fix for this issue.
Root caused identifed. Team is patching the problem.
The team is investigating and the root cause has been identified. Next update in 5 minutes (JB).
We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.
Report: "Service Disruption"
Last updateWe are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked tirelessly to identify and fix the issue, and we appreciate your patience and understanding during this time. We apologize for any inconvenience that this disruption may have caused and want to assure you that we take such incidents very seriously. Our team will continue to monitor the situation closely to ensure that everything is functioning as expected. Thank you for your understanding and please don't hesitate to contact us if you have any further questions or concerns.
Multiple Partner Sites; Learner Experience is down. Team has identified the cause and is implementing corrective action.
We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.
Report: "Authentication issue with the InStride Platform"
Last updateThe issue has been resolved. Thank you.
The issue has been identified as an Auth0 outage.
We are investigating authentication issue with the InStride Platform.
Report: "Site Reliability issues"
Last updateThe issue has been resolved. Thank you.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
InStride is currently investigating a technical issue with it's platform. Technical teams are currently working on the fixes.
Report: "Corporate website Down"
Last updateThis incident has been resolved.
Issue has been resolved. Site is back up .
We have identified that the root of this incident is tied to an outage at the vendor (WPengine and Cloudfare). We have been in contact with them and will keep this page updated with the status of Corporate Website outage.
We are currently investigating the issue.
Report: "System Outage"
Last updateAWS outage is resolved, InStride services are restored.
We are currently experiencing Issue affecting Landing Pages and Leads submission due to AWS outage.
Report: "This is an example incident"
Last updateWhen your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Empathize with those affected and let them know everything is operating as normal.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.