Is Inspera Down Right Now? Discover if there is an ongoing service outage.

Currently we are experiencing delays on event log updates. The delays will affect all updates to event log and subsequently the webhooks. The delay only affects low-priority events (e.g. changing settings to tests) and event types that are flagged as urgent (.g. user entering remote proctoring queue) are not experiencing any delays. We are actively investigating the issue and will post progress updates here.

This incident has been resolved.

The changes we have done today, perform as expected. We have not planned any further actions for today. We will monitor the situation, and give a new update about the status tomorrow 12:00 CEST.

We are continuing to monitor the situation.

We are continuing to monitor for any further issues.

We are continuing to monitor the situation. This page will be updated at least every hour until the issue is resolved.

We are continuing to monitor the situation. This page will be updated at least every hour until the issue is resolved.

We are still monitoring the situation. This page will be updated every 30 minutes until the issue is resolved.

Our team have implemented mitigating actions to resolve the issue, which has reduced the operational delays. We will keep monitoring the situation closely. Further updates will be provided every 30 minutes or until the issue is resolved.

We are continuing to investigate this issue.

We are currently experiencing an issue causing delays in operations for all users in Inspera Assessment. We are investigating the issue with the highest priority and a new update will be posted as soon as we know more.

Symbolic Math question type: We are looking into an issue with the virtual keyboard used in the symbolic math question type, which causes the candidate answers to not be displayed to the student or the graders. We do not recommend using this question type until the issue is resolved.A possible workaround, for tests where the candidates are familiar with typing mathematical expressions using Maxima syntax, is for Inspera to disable the virtual keyboard. This means the candidates will need to enter supported Maxima syntax for the answers to be evaluated correctly. If they do not, the answer will still be visible to graders and a manual review should be taken of all questions marked as incorrect.

Symbolic Math question type: We are looking into an issue with the virtual keyboard used in the symbolic math question type, which causes the candidate answers to not be displayed to the student or the graders. We do not recommend using this question type until the issue is resolved. A possible workaround, for tests where the candidates are familiar with typing mathematical expressions using Maxima syntax, is for Inspera to disable the virtual keyboard. This means the candidates will need to enter supported Maxima syntax for the answers to be evaluated correctly. If they do not, the answer will still be visible to graders and a manual review should be taken of all questions marked as incorrect.

FS has fixed the issue. Synchronising test data with the FS external system is working again.

We are continuing to work on a fix for this issue.

Norwegian customers have reported problems with synchronising test data with the FS external system. The issue is on FS side, and thye are working to fixt he issue. FS has updated their status page about the issue here: https://www.fellesstudentsystem.no/driftsmeldinger/2025/2025-05-08-fs-graphql-api-og-gemini-er-nede-i-test.html

Ouriginal has solved the issue. Similarity reports from Ouriginal are now visible again. For more information see their status page: http://status.ouriginal.com/incidents/dqzy846yrg5l

Ouriginal has confirmed that they have an unexpected service incident. They have also updated their status page: http://status.ouriginal.com

We are continuing to investigate this issue.

We have received several reports about anti plagiarism reports not being visible in Inspera when using Ouriginal. We have contacted Ouriginal about the issue.

This incident has been resolved.

We are no longer experiencing delays. All systems are operational. We will monitor the situation.

We are currently experiencing system wide delays. The delays will potentially affect all components. We are actively investigating the issue and will post progress updates here.

This incident has been resolved.

We have identified the cause of the error and we are working on a fix.

We are currently experiencing some delays in updates. This does not affect ongoing tests, but may cause delays to updates in the Monitor tool. Our team is monitoring the situation.

Dear Customers We want to make you aware that we have temporarily disabled the 'word count' feature in Marking for the essay and text answer question types. There is no impact on the word count feature for candidates, including the maximum word count functionality on submitted answers. The reason for the change is a vulnerability that has been identified in a third-party component, which we will be addressing with a code change in the new year. We have no evidence that the vulnerability has been exploited maliciously.

The backlog is cleared, and the similarity reports should now be available as expected. Please contact Service Desk in case of any further questions or if reports are still missing.

We have implemented measures to increase the backlog processing capacity, and while there may be delays still for new submissions, these are now significantly reduced. For tests with end time within the past 7-8 days where similarity reports are not yet available at the beginning of next week, we are planning actions to resolve these as soon as possible. This incident will be updated again on Monday December 16th

The Ouriginal service is restored, and the backlog is currently being processed. Some similarity reports are already present in Inspera, but significant delays can be expected. We are actively working on clearing the backlog and further ensuring that any unprocessed submissions will be resubmitted to Ouriginal. Reports may be available directly in Ouriginal if they are not yet present in Inspera. A new update will be posted by 16:00 CET today, December 13th.

We are continuing to investigate the issue. We expect a new update to be posted by 12:00 CET on December 13th.

We have received several reports about anti plagiarism reports not being visible in Inspera when using Ouriginal. We are investigating the issue

The service is now restored, please contact Service Desk if you have any continued issues with Ladok.

Due to an error, all import from Ladok is currently blocked. We are working on a fix.

This incident has been resolved.

The 'Question Set Templates' feature in the Author module is NOT yet available for general use. Our team is actively working, and we are on track for it to be removed by Thursday, November 14th. Thank you for your patience

We are continuing to work on a fix for this issue, and current expected resolution time is in the afternoon on Thursday, November 14th.

When creating a Question Set you will see a UI prompting you to select a template. This UI is only intended for tenants that have enabled the use of this feature. It is currently being shown to all users. You can still create Question Sets like you otherwise would by not selecting a template and clicking the Create Question Set button at the bottom. A fix will be released within the next few days to ensure this UI is only shown to tenants with this feature enabled.

The error message has been removed, and the issue is now resolved. Note: For candidates who entered a test before the issue was resolved, they would still get the error when they go to dashboard. The next time they enter a test, the fix will take effect for them as well.

We have identified the issue and are working on a fix to remove the error message. The error message displays whenever a candidate navigates to the dashboard- also on tests not using auto submission, when a candidate selects to go to Dashboard via the menu. This still does not affect the submissions

Candidates who on the submission page click to submit and return to Dashboard, will get an error message saying they should contact an invigilator. The error message can be ignored, and this is not affecting the candidates submissions. We are working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with delayed updates to several services in Inspera Assessment. This impacts the Event Log and Webhooks. More details to follow.

This incident has been resolved.

The delays in event log updates have now been addressed. All previously delayed messages have been processed, and there should be no further delays. We are monitoring the situation.

We have identified delays in event log updates. These delays only affects the updating of the event logs of questions, question sets and tests. We are investigating the issue, and a new update will be posted as soon as we know more.

Testing of version 3.8.0 of Safe Exam Browser for Windows is now completed, and this version is approved for use. Candidates who download SEB from their Inspera Assessment dashboard will now get version 3.8.0 automatically. The system requirements page will shortly be updated with the latest download link.

Testing of version 3.8.0 of Safe Exam Browser for Windows is in the final stages. Once testing is completed, we will approve this version for use with Inspera Assessment. Next progress update can be expected latest by 10:00 (UTC+2) on Thursday October 24th.

We have received reports that all Safe Exam Browser versions for Windows that are currently supported by Inspera may be incompatible with the Windows 11 24H2 update. This incompatibility is resolved in version 3.8.0 of Safe Exam Browser for Windows, and we are working on getting this version approved for use with Inspera Assessment as soon as possible. There are no known workarounds for this. If possible, and if necessary, we suggest postponing the 24H2 update for Windows 11. A progress update will be posted as soon as we have more information, or latest by 14:00 (UTC+2) on Wednesday October 23rd.

The issue is resolved. SSO login is now working on all servers again since 12:06 UTC.

The issue has been identified and a fix is being implemented.

We have identified an issue affecting SSO login for student and admin users. If the login fail, you can try again. The issue will only occur on specific servers. We are expecting the issue to be resolved by 12:10 UTC today.

The incident has been resolved. We have fixed today's earlier tests too, so the information in Monitor is updated and correct.

For new tests Monitor works as expected, but for earlier tests today the status in Monitor have not been updated for all tests yet. We are still working on fixing these tests so Monitor shows the correct information for all tests. This is expected to be finished during this evening.

The impact of the issue is currently that information i monitor might not be updated. This includes -- candidate status/progress -- added extra time -- resubmission status -- candidates who have submitted during this incident and who are not updated to the Submitted status in Monitor, have submitted, and the status will be updated to Submitted once the incident is resolved We are investigating how we can best proceed to update the information in Monitor. As before, this has no impact for candidates on ongoing tests. They are able to submit as normal, and their submission will be visible as soon as the incident is resolved.

The issue with intermittent delays is now resolved. We’ll keep monitoring the situation. The issue will have had no impact on candidate submissions.

We are currently experiencing an issue causing intermittent delays in operations in Inspera Assessment. Users might also experience getting 500 errors when trying to do actions in Inspera. The impact of the incident currently includes: -- Candidate actions in monitor may be affected. This includes setting extra time and open for resubmission. Extra time and resubmission will be available for the candidates, but the extra time will not show as expected in Monitor until the incident is resolved. -- Delays when adding candidates to tests (including from external systems). The added candidates might not show up in the candidate list, but will as soon as the incident is resolved. We are investigating the issue and will update status page as soon as we have more information.

The issue is resolved.

We have identified an issue where the login page have been reverted to the old one. The same also applies to the new candidate dashboard, and all candidates will be sent to the old dashboard upon login. The issue does not affect the users ability to log in, and both student and admin users should be able to log in to Inspera as usual. As the features Multiple Attempts and Assessment Path are dependent on the new candidate dashboard, candidates will not be able to take such tests during the incident. We are treating the issue with the highest priority and will update status page as soon as we have more information.

The incident has been resolved

We have identified an issue affecting Inspera Integrity Browser (IIB). Students may experience IIB shutting down when they try to run it. It may not be possible to download new versions of IIB via the url <domainname>.inspera.com/get-iep. We are working on investigating the issue and will provide an update as soon as we have more information.

The issue is fixed.

The issue has been identified and we are working on a fix.

There is an issue with FS synchronization for non-anonymous tests created earlier than August 7th 2024. The integration sync fails with the message “Errors occurred during sync with external system” and under “Show details”: “Candidate ID already in use (XXX)”. We are investigating the issue.

The issue is now resolved, and we have verified that the threshold values can be accessed in the marking tool as expected.

We are rolling out a fix for the issue now, and expect the threshold values in Marking to be available within the next 30 minutes. Please note that this issue has not affected the existing threshold values in any way, only the ability to view and change them within the marking tool.

We have identified the issue and are currently working on a fix. A new update will be posted as soon as we know when the fix is ready for deployment, or latest by 12:00 (UTC+2)

When opening the threshold values on a test, the result is a blank page. We are investigating the issue. Threshold values are still available for Planners in Assessment Settings in Deliver. A new update will be posted as soon as we have more information, or latest by 10:30 (UTC+2).

This incident has been resolved.

The supplier has implemented a fix which has restored the service. They will keep monitoring for further errors. Our own testing shows that the Help Center is back to normal operation, and you will be able to access all resources as expected.

There is an ongoing incident on the supplier's side affecting our Help Centre. The supplier is working on a fix for the issue. We are following this closely. This incident affects all parts of the Help Centre, including access to articles, existing tickets, and the ability to create new tickets. If you have urgent requests, please call us. We will post a new update as soon as we have new information.

This incident has been resolved.

Between 00:17 and 00:20 UTC we experienced an outage caused by a failure in the infrastructure that hosts Inspera Assessment. During the outage users would not have been able to log on to Inspera Assessment. Users in ongoing tests will have been able to continue working. Users that started a new test directly following the incident might have seen an error message when they attempted to submit their test. This issue should now be resolved and those users should now be able to submit their test. We are monitoring the situation.

This incident has been resolved.

A fix for the issue has been deployed. We are currently testing and monitoring that the fix has worked as expected.

Due to an issue with captions for the language pack “Norsk - Bokmål” (Norwegian) it is currently not possible to change the Start and End time on tests if using that language pack in the UI. The time will automatically change to 20.24 if one tries to modify the time. We are working on a fix for this issue and will have it deployed as soon as possible. The workaround is to change the Language Pack to another language and change the Start and End time as needed. After doing the modifications, you can then safely change back to “Norsk - Bokmål” as long as you don’t then modify the times again.

This incident has been resolved.

The system is now stable. We will continue to monitor the situation closely. Candidates on ongoing tests during this incident may have gotten a network warning or offline warning in monitor. The candidates should however be able to continue to work on the test as normal.

The incident does not affect candidates currently in ongoing tests, and they should continue their tests as normal.

We are observing server delays and we are actively working to resolve the issue. We will post further updates here as soon as we have further information.

This incident has been resolved.

In addition to this issue affecting tests with auto submission, it can also affect other tasks, including: - results export - event log updates - sending of webhooks All of the above can be subject to delays. The situation still appears to be stable, and we will continue to monitor the situation closely.

The message queue is stable now and the messages are being processed faster. We will still monitor the queue.

For tests with auto submission enabled, we are currently seeing delays before candidate responses are submitted after the test has ended. Impact: - Candidates will not see the test as submitted in their Dashboard during this time. - Graders will not have a complete candidate list until all submissions have been processed. Submission content is not affected, the delay only applies to the auto submit function. Candidates will not be able to continue the test after it has ended even if the submission is delayed. We are investigating the issue, and a new update will be posted as soon as we know more.

Feide reports that they have resolved the problems.

Feide is now also reporting about the issue on their status page. Please see https://www.feide.no/driftsmeldinger

Norwegian customers are reporting problems logging in with Feide SSO. These issues are unrelated to Inspera Assessment.

We have recently identified, and resolved an issue affecting both admin and student users today, May 14th between 14:50 and 15:05 CET. The impact of the incident includes the following: - admin users would experience issues if they tried to preview questions, question sets and/or tests. - student users would not be able to start tests within the specified time interval. After the incident was resolved they would be able to enter the test as normal. - students starting up tests in Safe Exam Browser (SEB) needed to exit SEB completely, before being able to start the test.

The incident has been resolved.

The identified issue was restricted to student users using feide SSO. Students using other SSO types should not have been affected. The implemented fix seems to have resolved the issue, and we are continuing to monitor the situation.

A fix has been implemented and we are monitoring the results.

We are experiencing issues with candidates not being able to see tests in dashboard. We are investigating and statuspage will be updated once we know more.

The incident has been resolved.

A fix has been implemented and users should no longer experience delays. We will continue to monitor the situation closely.

The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal.

We are observing server delays and we are actively working to resolve the issue. We will post further updates as soon as we have further information.

This incident has been resolved.

The cause of this issue has been identified a fix is put in place. It will still take some time for all the requests to be processed, and in the meantime affected users might still experience some delays. We are monitoring the situation closely.

The issue currently affects the author, deliver and grading module. The impact of the incident currently includes: --- Candidates who have submitted during this incident may not be visible in the grading tool immediately. They will become available in grading when the incident is resolved. --- Newly created content, such as questions, question sets and tests, might not be listed in author and deliver module until the incident is resolved. --- Updates to questions, question sets and tests, such as changing the test name, might not be reflected until the incident is resolved. --- Candidate submissions are not compromised, and will be visible to planners/graders/teachers once the incident is resolved. The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal.

We are experiencing delays affecting admin users in deliver, monitor and grading module. Candidates on ongoing test are able to continue the test as normal. We are investigating the issue, and a new update will be posted as soon as we know more.

This incident has been resolved.

During the weekend and early Monday CET there have been some continued delays in background processes. A temporary fix is now in place, and we are continuously monitoring the performance.

Between 7am and 9:30am UTC we have been experiencing intermittent delays both in user actions and background processing, as well as increased error rates. We are monitoring the situation and taking steps to ensure service availability is maintained.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The issue was quickly identified and is now resolved.

We have identified an issue affecting SSO login for student and admin users. We are investigating the issue.

The incident is now resolved and all pending submissions are processed.

For tests with auto submission enabled, we are currently seeing delays for 1-2 hours before candidate responses are submitted after the test has ended. Impact: - Candidates will not see the test as submitted in their Dashboard during this time - Graders will not have a complete candidate list until all submissions have been processed Submission content is not affected, the delay only applies to the auto submit function. Candidates will not be able to continue the test after it has ended even if the submission is delayed. We are investigating the issue, and a new update will be posted as soon as we know more.

An issue affecting Norwegian customers SSO login such as Feide and ID-Porten has been resolved. A number of users may have had a new user created after logging in. Logging out and back in again should resolve this issue

At approximately 18:30 (UTC) on 2/04/2024, we encountered a degradation in email functionality. This issue persisted for a brief period, during which emails were not being sent to any admin user from the system. The issue lasted for approximately 30 minutes and has since been resolved.

We experienced a period of about an hour of system wide delays. These delays affected multiple modules. Candidates in ongoing tests would have been able to continue the test as normal. The cause of these delays were identified and the issue is now resolved.

This issue has been resolved.

The following applies to candidates, question authors, and graders. Images in questions are not scaling to fit the page automatically. This mainly applies to candidates taking tests, and PDF export and/or printouts of question sets, tests, and candidate submissions. The best preventive workaround is to preview question sets or tests in advance of the start time, and change the image size in questions if necessary. The image size can be set manually by right-clicking the image and select "Image properties", or by uploading a smaller image. A fix is being worked on, and is scheduled for late afternoon (CET) on February 20th. Once the fix is applied, it will automatically take effect on all existing content.

This incident has been resolved.

The hotfix is completed, and we are seeing performance back to normal levels. We will keep monitoring the situation closely.

We believe the issue has been identified and we are currently deploying a hotfix. Following the deploy we will keep monitoring the situation closely.

After putting in place mitigating measures, we are now seeing improvements in operations and significatly shorter delays. However, admin users might still experience delays when using monitor. Any monitor action taken on a candidate will be successful and applied to the candidate, but the corresponding updated values in monitor might not be visible immediately. We are still investigating and monitoring the situation closely.

This incident is still being worked on with the highest priority. In addition to the mentioned impacts, this can also lead to candidates getting offline warnings. While offline, the candidates can keep working on the exam, and their submission will be stored locally. When back online, the submissions are automatically uploaded to our servers. For those candidates who do not regain connectivity before test end time, we recommend to do an offline submission.

This incident is being worked on with the highest priority. We will as soon as possible post information about expected resolution time. The the impact of the incident currently includes the following: - Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. These candidates have submitted, and the status will be updated to Submitted once the incident is resolved. ---- Candidate submissions are not compromised, and will be available to planners/graders/teachers once the incident is resolved. ---- When the test settings allow it - the candidates will be able to access their submission in their archive even if the status in Monitor is not updated. - All candidate actions in Monitor are affected. This includes adding extra time and open for resubmission. ---- Extra time and resubmission will be available for the candidates, but the extra time will not show as expected in Monitor until the incident is resolved. - Delay when adding candidates to tests (including from external systems like FS). The added candidates do not show up in the candidate list. ---- Candidates will be updated once the incident is resolved.

We are seeing an increase in delays, potentially affecting all users in Inspera Assessment. We are investigating the issue.

A fix resolving the underlying issue is now deployed. The experienced delays are expected to be gradually reduced. We will continue to monitor the situation.

We are currently experiencing an issue causing delays in operations for all users in Inspera Assessment. We are monitoring the situation, and working on a fix.

Outstanding emails are processed and have been sent out.

The issue with the Email notification system has been resolved. We are currently monitoring the situation.

We are experience issues with our Email notification system. A fix for this issue will be deployed shortly, and all email messages in the queue will be sent when the fix has been deployed

This incident has been resolved.

All users of Inspera Assessment may experience slower response times than usual, and/or difficulties logging in shortly after 00:00 UTC. The degraded performance is expected to last for up to 15 minutes. There is no further risk of delays outside of this timeframe. Candidates who have logged in and are in progress can continue the test as usual. They may register as offline during the specified timeframe. Candidates who have not logged in and started their planned test may face a delayed start. We are working on resolving the issue and our engineers will be monitoring the situation

FS identified issues on their side. These are now resolved.

Norwegian customers: We have already contacted SIKT regarding the issues with FS.

The issue was identified and is now resolved.

We are investigating reports of issues with the FS integration for Norwegian customers.

This incident has been resolved.

We have identified an issue defining threshold values on newly created tests using manually marked questions only, On such tests, it is not possible to set threshold values in the assessment settings in the deliver module. The same issue is observed when changing the grading scale on tests using manually marked questions only. The issue does not affect tests with at least one automatically marked question. It also does not affect already activated tests. A possible workaround is for the planner to: 1. Select the option to not use grading scale (if enabled) 2. Then select the option to use a grading scale 3. Select the grading scale 4. Then enable the threshold values If the option "Do not use grading scale" is not available you can contact Service Desk to enable it temporarily if required. We are working on a fix, and will post a new update as soon as we have an estimated resolution time.

The background image brightness is now restored.

The login page background images appears darker than usual. This is due to a filter we implemented in a recent change for improved accessibility. We will restore the original brightness as soon as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We have indication that there might be issues with saving of responses on SEB enabled tests for Candidates using MAC OS version 10.14.6 or older. Responses are not saved client side or server side. While we investigate we recommend that Candidates taking tests use MAC OS version 10.15 or above.

The issue is now resolved, and the open API endpoint v1/FileExport with resourceType = "PdfOfSubmission" is back in service.

We have identified an issue with the open API endpoint v1/FileExport with resourceType = "PdfOfSubmission". The same issue applies to the deprecated endpoint /v1/candidates/pdf/{testId}/{userId}. We have identified the cause of the issue, and are working on a fix. No other API endpoints are affected.

The issue is now resolved. To restore service for candidates in progress with lockdown browsers (IEP, SEB), a restart of the lockdown browser is required. To restore service for admin users and candidates taking tests in open browsers, a reload of the page may be required.

We have identified the issue and are working on a fix. We will update this incident once we have more information. The incident affects candidates in progress on tests, where PDF files cannot be viewed, and some graphic resources are not showing properly. All buttons are still functioning. The incident also affects admin users, where preview of tests, questions and question sets are affected as above.

We are currently experiencing issues with the PDF viewer. This affects the viewer in Questions/Question Sets and the PDF generator for Downloading submissions. We are investigating the issue.

The issue is resolved, and the FS integration is back in service. Please contact Service Desk if there are any further issues with the integration.

The issue has been identified. We will update Status Page when the issue is fixed.

The syncronisation between FS and Inspera did not work. The issue was on FS side, and they have fixed the issue. The synchronisation is now working again from 08:29 CEST.