Inspectorio INC

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Last checked from Inspectorio INC's official status page

Historical record of incidents for Inspectorio INC

Report: "Unable to Login via http://id.inspectorio.com/"

Last update
monitoring

Earlier today, Inspectorio products were impacted by an external issue affecting Google services. According to Google, the issue has been resolved. Our monitoring and automated checks confirm that services are now fully operational and we are no longer observing any impact. We are continuing to monitor the situation closely and will take immediate action if needed. Thank you for your patience.

Report: "Login issues with Inspectorio Android mobile applications"

Last update
resolved

The issue affecting Android users' ability to log in has been resolved. All services are now functioning normally. Thank you for your patience, and we apologize for any inconvenience caused.

monitoring

The issue affecting Android users attempting to log in has now been mitigated. The mitigation step was implemented, and internal checks confirm that global users are able to log in normally. We will continue to monitor the situation and provide further updates if necessary. Thank you for your patience.

identified

Our Engineering Team has implemented a mitigation step by disabling a CDN service related configuration for the id.inspectorio.com domain. Initial checks indicate that the issue affecting Android logins has been resolved, but we are awaiting additional confirmations. We appreciate your patience and will provide further updates as soon as they are available.

investigating

Our Engineering Team is investigating an issue with Inspectorio mobile applications on Android. At this time, users on Android devices may be unable to log in to our mobile apps, potentially encountering error messages. We apologize for the inconvenience and are actively working to resolve the issue. Further updates will be provided as soon as more information becomes available.

Report: "Connectivity issues for Inspectorio China region"

Last update
resolved

[FEB-12 00:14 UTC] Our Engineering/Infrastructure Team confirmed that the issue impacting intermittent login issues when accessing Inspectorio platform from within China has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat (at the bottom-right corner) at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter.

investigating

We have observed and received reports regarding intermittent login issues when accessing Inspectorio platform from within China. Our initial investigation indicates the issue may have been related to upstream network disruptions through Cloudflare (https://www.cloudflarestatus.com/). Recent updates suggest that services are now stable, and users can successfully log in. We are actively monitoring the situation to ensure ongoing service stability. We will provide further updates as needed. Thank you for your understanding and patience.

Report: "Landing/login page returning internal server error on Responsible Sourcing and Compliance (RSC)"

Last update
resolved

The issue has been resolved following a recent successful release on the application, and as users are now able to log in without any issues. We will continue to monitor the application to ensure stability and performance. Again, thank you for your patience during this time.

monitoring

The issue has been resolved, and initial checks confirm that RSC login functionality is now available for all users. The team will continue to monitor the situation closely and conduct a thorough investigation to ensure all details are reviewed. Thank you for your patience and understanding.

identified

The team has reverted recent changes. As a result, login functionality for RSC is now available for users outside of China. For users in China, additional steps are required, including clearing CDN cache. The team is actively working on this and expects to complete it shortly. We will provide another update in a few minutes. Thank you for your patience.

identified

Our Infrastructure team is actively engaged in resolving this issue. Recent changes in how GCP service accounts are used within our applications are being investigated as one factor. The team has initiated a rollback of the recent changes as a precautionary measure. Thank you for your patience.

identified

[Jan-09 09:02 UTC] Our Engineering/Infrastructure Team has identified the issue and is actively working on a fix.

Report: "QRM(Sight) Mobile App login issue"

Last update
resolved

Our Engineering Team confirmed that the issue impacting Sight mobile app has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter.

monitoring

We are continuing to monitor for any further issues.

monitoring

Our Engineering team has identified a temporary issue affecting the login functionality of our mobile application due to a recently launched authentication process. We have successfully implemented a fix and you should be able to login Mobile without any issue. We are still monitoring the issue status. If you have any questions or need further assistance, please contact our support team via e-mail at support@inspectorio.com. We apologize for the inconvenience and appreciate your patience. Thank you for your continued support.

Report: "Unable to access RISE and Docuflow"

Last update
resolved

Our Engineering Team confirmed that the issue impacting RISE and Docuflow has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter.

monitoring

Our Engineering Team has implemented the fix and is monitoring the situation. We will post an update as soon as this is fully resolved.

investigating

Our Engineering Team is investigating an issue with RISE and Docuflow. At this time, users may be unable to log in to both platforms. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Accessibility and Performance Issues with Sight, Rise, DocuFlow"

Last update
resolved

Our Engineering team has confirmed that the issue impacting our web and mobile services has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

Mobile services (reports upload functionality) are back to normal. We will post an update as soon as this has been fully resolved.

monitoring

Users should now be able to log-in to the platforms. However, our engineering team identified that mobile services (reports upload functionality) are still impacted. We will post an update as soon as this has been fully resolved.

monitoring

Our engineering team has implemented a fix for the accessibility and performance issues and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.

identified

Our engineering team has identified the issue and is currently working on a fix. We'll provide further updates once the fix has been deployed.

investigating

Our engineering team is investigating an issue with multiple platforms. At this time, users may experience being unable to access Sight, Rise, and DocuFlow. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Rise Web Platform Accessibility Issues"

Last update
resolved

Our Engineering team has confirmed that the issue impacting Rise has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you once again for your patience.

monitoring

Our SRE Team has proceeded with the hotfix on istio. CN users can now login via Toolkit. Rise team is working on delivering the new version of frontend to production for a permanent fix. More details to be shared soon. Meanwhile, we appreciate your patience and support for bearing with us. Thank you!

monitoring

The fix has been applied on Rise production environment. We are still monitoring the issue and also performing a fix verification. Next update will be shared in 10 minutes. Thank you for your patience and apologies for any inconvenience this may have caused.

investigating

We are continuing to investigate this issue.

investigating

We’re currently investigating reports of a potential service interruption with the Rise platform. We will post another update as soon as we learn more.

Report: "Errors on Sight Mobile (Android)"

Last update
resolved

Our Engineering team has confirmed that the issue impacting Sight Mobile (Android) has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

Our engineering team has implemented a fix for the issues with Sight Mobile (Android) and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.

investigating

Our engineering team is investigating an issue with Sight Mobile on Android. At this time, users may experience errors when starting or uploading an inspection. We apologize for the inconvenience. We will share an update once we have more information.

Report: "'Failed to Fetch' error on RISE"

Last update
resolved

Our Engineering team has reverted the last release. The production memory consumption is going back to normal. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

Our engineering team has increased resources which allows users to log-in normally. The team is looking into reverting the latest changes to make Rise more stable. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.

monitoring

Our engineering team has implemented a fix for the issue with Rise and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.

identified

Users should be able to log into the RISE platform now. Our engineering team is working on stabilizing the system and will provide another update once the issue has been fixed.

identified

Our engineering team has identified the issue currently preventing users from accessing the RISE platform.

Report: "Users unable to upload report from mobile"

Last update
resolved

Our Engineering team has confirmed that the issue impacting Sight mobile has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

Our engineering team has implemented a fix for the issues with Sight mobile and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.

investigating

Our engineering team is investigating an issue with Sight mobile. At this time, users may experience being unable to upload inspection reports. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Users are Unable to Open or Export CAPA from SIGHT Web"

Last update
resolved

Our Engineering team has confirmed that the issue impacting CAPA from SIGHT Web has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

The fix has been released to the test environment. We monitor the issue and perform a fix verification > PASS. Deploying the fix to Production

identified

Our Engineering Team identified an issue with SIGHT. At this time, users may experience issues with opening or exporting CAPA. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Users Not Receiving Email Notifications Shared via Sight Mobile"

Last update
resolved

Our Engineering Team confirmed that the issue impacting SIGHT recently has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter.

monitoring

Our Engineering Team confirmed that the issue impacting SIGHT recently has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter.

monitoring

Our Engineering Team has implemented the fix and is monitoring the situation. We will post an update as soon as this is fully resolved.

identified

Our Engineering Team has identified the root cause about an issue with SIGHT. Currently, users may experience not receiving email notifications when inspections are shared via the Sight Mobile App. We apologize for the inconvenience. Our team is actively working on the fix.

Report: "Inspection Details Accessibility in Sight"

Last update
resolved

Our Engineering team has confirmed that the issue impacting Sight has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

The issue has been mitigated. We are starting to receive confirmation that users are now able to access Inspection Details in the system. We will post an update as soon as this has been fully resolved.

monitoring

Our engineering team has implemented a fix for the issue with Sight and is monitoring the situation. We will post an update as soon as this has been fully resolved.

investigating

Our engineering team is investigating an issue with Sight. At this time, users may experience unresponsiveness when clicking on Inspection IDs or trying to access Inspection Details. We apologize for the inconvenience. We will share an update once we have more information.

Report: "RISE Unable to Login Issue: Failed to Fetch"

Last update
resolved

The issue is resolved. RISE users should now be able to log in successfully to the platform. Our team confirmed all operation is back to normal.

monitoring

The fix has been applied to the RISE production environment. We are monitoring the issue and performing a fix verification.

identified

Our Infrastructure Team helped to restart the postgres database, users should be able to login now. We are monitoring the system.

identified

Our Engineering Team has identified the issue and is actively working on a fix.

investigating

Our Engineering Team is investigating an issue with RISE. At this time, users may experience unable to log in to the platform. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Mobile Login Issue: Session Expired"

Last update
resolved

The issue has been resolved and verified. The incident has been identified as a configuration issue occurred from CloudFlare side. We have updated our own configuration to resolve the issue, and is currently working on developing a long term fix. We thank you for your patience in bearing with us. If there are further questions and/or requests about this incident, please feel free to reach out to our Support Team at Support@Inspectorio.com.

monitoring

The fix has been applied on production environment. We are monitoring the issue and perform a fix verification. Next update in 15 minutes - at 2.15pm GMT+7. Thank you for your patience and for bearing with us.

identified

The root cause has been identified. We have identified the issue with the configuration in Cloudflare firewall that prevents some of the requests to reach through to us, which caused the incident. Preventive: SEC will review the current firewall rules to prevent it from happening again. Our Engineering team has already started to work on a fix and we'll share another update soon.

investigating

We are still investigating the issue. Impact scope: Android users will experience disruptions of service when they attempt to upload reports due to a session timeout issue. There is no identified cases with iOS users as of this moment. Our internal user was able to replicate the issue on Android, and we are taking a deeper look into the logs. Next update will be at 2:00pm GMT+7`

investigating

Currently all the affected users are reporting problems from their Android devices, no report coming from iOS so far. Internal users are attempting to replicate the issue, not yet reproducible. We will post another update as soon as we learn more.

investigating

Our Engineering team is investigating an issue with Sight Mobile App. At this time, users may experience trouble logging in and some Android users reported that they are experiencing Session Expired issues. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Login Issues with RISE"

Last update
resolved

Our Engineering team has confirmed that the issue impacting RISE has been resolved. If you continue to experience problems, please contact our support team via e-mail at rise-support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

Our engineering team has implemented a fix for the issues with RISE and is monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as this has been fully resolved.

identified

Our engineering team has identified the issue and is currently working on a fix. We'll continue to provide updates on the issue.

investigating

The issue has been mitigated and users should be able to log-in and navigate through the RISE platform. We'll continue to provide updates.

investigating

Our engineering team is investigating an issue with RISE. At this time, users may experience being unable to log into the platform. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Login Issues with Sight and Rise"

Last update
resolved

Our Engineering team has confirmed that the issue impacting Sight and Rise has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

Our engineering team has implemented a fix for the issues with Sight and Rise and are monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as the issue has been fully resolved.

monitoring

The issue has been mitigated and we are currently monitoring the results.

investigating

We’re currently investigating a potential service interruption with SIGHT and RISE. We will post another update as soon as we learn more.

Report: "Error on Mobile Inspections"

Last update
resolved

Our service provider went through a large network issue impacting multiple services across the internet and has now implemented a fix for it. We see gradual recovery for all Inspectorio products. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

We are observing recovery across all products in affected locations. We are continuing to monitor the situation until full recovery. Thank you for your patience today. We will provide another update soon.

monitoring

A fix has been implemented by our CDN provider (CloudFlare) and we are monitoring the results.

identified

Our service provider has identified the issue and is currently working on a fix. Our sincere apologies for the inconvenience.

investigating

We are experiencing some technical difficulties due to our CDN provider https://cloudflarestatus.com. We will update you as soon as we get this resolved.

Report: "Inspectorio platforms (both RISE and SIGHT) and mobile applications are inaccessible"

Last update
resolved

Our Engineering team has confirmed that the issue impacting both our SIGHT and RISE platforms, as well as our mobile applications, has now been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.

monitoring

Our engineering team has implemented a fix for the issues with both SIGHT and RISE platforms, as well as our mobile application, and we are currently monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as this has been fully resolved.

monitoring

Our engineering team has identified the issue and is currently working on a fix. An issue with our DB caused a deadlock and in turn, caused our infrastructures to be halted. The issue has been addressed and locked sessions were removed from DB, our services are now available again. We are still monitoring our platforms and services and will take further actions if necessary.

investigating

Our engineering team is investigating an issue with Inspectorio platforms (both RISE and SIGHT) and mobile applications. At this time, users may experience difficulties with accessing our services. We apologize for the inconvenience. We will share an update once we have more information.

Report: "Mobile application doesn't work"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Slow Performance of Sight in China"

Last update
resolved

This incident has been resolved. Users affected have reported that the behavior is back to normal and no additional reports have been received. Please reach out to support@inspectorio.com should you need further details relevant to this incident. Thank you and we appreciate your support and patience for bearing with us.

monitoring

A fix has been deployed and the team is monitoring the results. Still awaiting feedback from Akamai.

identified

We are continuing to work on a fix for this issue. The issue stems from Akamai and our Engineering team is closely working with Akamai for a complete fix of the issue. Meanwhile, refreshing Sight is still the most effective workaround for all affected users. Thank you and appreciate your patience for bearing with us.

identified

The issue has been identified and a fix is being implemented. As a workaround, affected users need to refresh Sight for the meantime.

investigating

We are currently investigating the issue. Our Engineering Team is working towards resolution and securing detailed findings.

Report: "Infrastructure service down which lead to ability to start inspections in Sight mobile application and upload inspection report functionality."

Last update
resolved

Our engineering team has successfully resolved the incident that was recently identified on SIGHT mobile. You can resume your Inspection activities as normal on SIGHT mobile and we can confirm that the incident has had no impact on your inspection data. Please reach out to our support team if you have any further questions support@inspectorio.com.

monitoring

We continue to monitor the effectiveness of the fix implemented by our engineering team. Our mobile infrastructure health-check is back to normal but isolated cases of impacted users have been identified and are currently under review. We will continue to provide updates as they become available

investigating

The issue impacting Sight mobile users who is trying to Start or Upload the inspection. For users who already started before the incident happen, they can continue.

Report: "inspectorio-platform.com is impacted by an incident with a DNS provider"

Last update
resolved

This incident has been resolved.

monitoring

inspectorio-platform.com services are now in an operational state. We're continue to monitor

investigating

We are currently investigating this issue.

Report: "Sight Platform Service Degradation"

Last update
postmortem

[https://status.inspectorio.com/incidents/c679hc2b32sc](https://status.inspectorio.com/incidents/c679hc2b32sc)

resolved

This incident has been resolved.

identified

The issue is identified. Team is working on a fix

Report: "Rise Platform Service Degradation"

Last update
postmortem

On Thursday December 17th from 01:00 to 02:40 \(UTC\) the Inspectorio Platform experienced a partial service disruption affecting the authentication and authorisation services availability. During that period, a limited number of users experienced issues with ability to login to Rise & Sight products \(Web and Mobile applications\). We met Service Level Agreement requirements for incident resolution and Uptime SLA. Functionalities Impacted During that period the following functionalities were impacted:  * Login functionality to SIGHT * Login functionality to RISE All remaining functionalities of the Inspectorio platform were not impacted by this incident including the live chat support channel. There were no data loss or corruption. ‌ **Incident Monitoring** During the incident period our logging system registered a spike of 100% CPU utilization of our Redis Memory Store from 01:00 UTC which last till 02:40 UTC and caused Service Unavailability errors. **Incident Cause Overview** The incident was caused by the issue in the latest optimization functionality released for Rise product \(to prevent duplicate update request of an organization integration request\). As soon as we started to receive a batch update to the Rise via Direct API it led to the 100% CPU utilization of our Redis Memory store which triggered deterioration of Redis availability for the Platform services in part of authorization and authentication.  **Incident Recovery** When our team identified the outage of the Authorization & Authentication components through our internal monitoring system, we pinpointed the Redis service component to be the origin of the issue. We first attempt to scale up the Redis and trigger the vertical scaling of this service. We recognized that action had no impact on CPU usage improvements. As per our protocol, we performed a rollback of the latest release of Rise functionality to the previous version. This resolved the issue and Redis CPU and other parameters were all back to normal. The QA team performed a full check of the Sight & Rise functionality and confirmed full recovery of the Platform. **Improvement Action Plan** We aim to implement following actions to prevent such incidents and minimize & mitigate possible risks as consequences: 1. Set up a topology of Redis isolated instances to improve stability and high availability of the system as an outage resilience configuration 2. Deprecate Direct API usage as it has significantly less advanced performance control functionality and might impact our internal services directly. Should ask our clients to plan migration to Integration API solution \(complete for Sight but still used for Rise\)

resolved

This incident has been resolved.

identified

The issue is identified. Team is working on a fix

Report: "Scheduled maintenance"

Last update
resolved

This incident has been resolved.

investigating

During this period, our web and mobile platforms will be inaccessible. For questions or feedback about this maintenance, please do not hesitate to reach out to us at support@inspectorio.com or use the Live Chat feature on the web or mobile platform.

investigating

We will be conducting scheduled maintenance and upgrade our infrastructure on June 19th at 19:20 UTC for 2 hours.

Report: "PO, Booking, and Mobile Components Unavailable"

Last update
resolved

Operations on the PO and Booking components have been restored. All operations are now normal. Thank you for your patience as we worked to resolve this issue. While the issue has been resolved, we will continue to monitor to ensure there are no further issues. If you have any further questions or concerns, please contact our support team at support@inspectorio.com.

investigating

We are continuing to investigate the issue impacting the PO and Booking components of the Inspectorio web platform. Please contact our support team at support@inspectorio.com with any additional questions or concerns.

investigating

Operations on the Inspectorio mobile platform have been restored. Our team is continuing to investigate and work on resolving the issue impacting the PO and Booking components of the Inspectorio web platform. Feel free to contact our support team at support@inspectorio.com with any questions or concerns.

investigating

We are continuing to investigate this issue.

investigating

The PO, Booking, and Mobile components of the Inspectorio platform are currently unavailable. We apologize for this inconvenience. Our team is investigating and working to resolve this issue as soon as possible. We will continue to post updates here until the issue is fully resolved.

Report: "Inspection Reports and CAPA's Not Available"

Last update
resolved

Our team has successfully resolved all issues and normal operations have been restored. Please feel free to proceed with starting and continuing inspections in addition to uploading inspection reports. Please contact our support team at support@inspectorio.com with any further questions or concerns.

identified

Please be advised our team is now aware this issue is also preventing inspections from being started on the Inspectorio mobile platform. We are continuing to work with maximum priority and urgency to restore full functionality as soon as possible. Thank you for your continued patience.

identified

The cause of this issue has been identified and it is connected to several databases related to our application. Our team is working to resolve it as quickly as possible.

investigating

Please be advised that this issue is also impacting report uploads from the Inspectorio mobile platform. For the time being, please do not attempt to upload a completed report until further notice. We will continue to share updates here including a confirmation when uploading inspection reports from the Inspectorio mobile platform is working as expected again.

investigating

Inspection Reports and CAPA's are currently not accessible on the Inspectorio platform. Our team is currently investigating this issue to identify the root cause and resolve it as soon as possible. We will continue to post updates here until the issue is fully resolved. Thank you for your patience and please accept our sincerest apologies for any inconvenience.

Report: "Inspectorio Platform Is Inaccessible"

Last update
resolved

This issue has been fully resolved. Please note that any emails sent to @inspectorio.com email addresses during this outage were likely not received. We recommend resending any important emails sent to that email address domain within the past hour. Thank you for your patience while we worked to resolve this issue. If you encounter any other issues or concerns, please feel free to contact us at support@inspectorio.com.

investigating

The Inspectorio platform may not be loading when you try to access it. We apologize for this inconvenience. Our team is investigating and working to resolve this issue as soon as possible. In the meantime, please use https://app.inspectorio-platform.com. Thanks for your patience while we resolve this issue.

Report: "Inspectorio System Instability Impacting Multiple Components"

Last update
resolved

All known duplicated issues have been resolved and system functionality continues to be normal. Thanks for your patience as we worked to close out all pending items. Please contact support@inspectorio.com with additional concerns.

monitoring

Our team has removed most of the duplicated information on Inspectorio, but there are still some duplicated Purchase Orders and Bookings appearing on the platform. Thanks for your continued patience as we work to fully resolve this issue.

monitoring

Stability has been restored across all modules. Our team is currently working to remove Purchase Orders, Bookings, and Reports that were duplicated during this period. Normal usage of the Inspectorio platform should be fully restored at this time. We will post a final update when we have removed the duplicated Purchase Orders, Bookings, and Reports to confirm all issues have been fully resolved.

investigating

We are receiving reports of instability on the Inspectorio platform impacting the following platform components: - Booking Management - Reports Management - Inspection Services Mangement - Subscription Management You may experience difficulty taking actions on Bookings, Reports, Inspections, and inviting/managing users on Inspectorio. We are working to identify the cause of this instability and resolve it as quickly as possible. We will post updates here as soon as more information is available. Please feel free to subscribe to this status page to receive updates automatically when they are posted.

Report: "Some Degraded Performance Across Multiple Components"

Last update
resolved

We have successfully resolved all identified issues. Thank you for your patience as we worked to restore full stability to all components of the Inspectorio web and mobile platforms.

identified

We have successfully resolved the issues related to the Android mobile platform. Normal usage and activity should be possible without any issues. Issues we're continuing to investigate: - Top Defect Recommender Issues - The root cause of this issue has been identified and we are currently working to address it as soon as possible.

identified

We are updating the status page to reflect the key issues on which we're focusing our development efforts and removing a few of the previously communicated issues as they are impacting few to no users at this time: Issues we're removing: - Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. - Auto-Save Draft Booking - This feature is not working in very rare cases. Otherwise, it is functioning as expected. - Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. - Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. Issues we're continuing to investigate: - Android Mobile Platform - The Android Mobile Platform is currently inactive. We are working to restore functionality as soon as possible. The iOS Mobile Platform is working as intended. - Top Defect Recommender Issues - Top Defect Recommender is currently displaying empty information. We are working to restore full functionality of this feature as soon as possible.

identified

We have identified the issues causing the below instability on Inspectorio. We are working to resolve each of the issues described below as quickly as possible. 1- Android Mobile Platform - The Android Mobile Platform is currently inactive. We are working to restore functionality as soon as possible. The iOS Mobile Platform is working as intended. 2- Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. 3- Auto-Save Draft Booking - This feature is not working in very rare cases. Otherwise, it is functioning as expected. 4- Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. 5- Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. 6- Top Defect Recommender Issues - Top Defect Recommender is currently displaying empty information. We are working to restore full functionality of this feature as soon as possible.

investigating

1- Android Mobile Platform - Outages may occur while you are using the Android Mobile Platform. We are working to restore full functionality as soon as possible. 2- Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. 3- Auto-Save Draft Booking Not Working - The auto-save draft booking feature is not saving draft details successfully. 4- Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. 5- Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. 6- Top Defect Recommender Issues - Top Defect Recommender is experiencing some issues functioning properly at all times.

Report: "Analytics Incident"

Last update
resolved

The Incident has been resolved, and we will continue to monitor the database for the next 48hrs. If you have any issues, please contact support@inspectorio.com

monitoring

All databases have been stabilized, and data restored. We will continue to monitor closely, and close the incident soon.

monitoring

We are continuing to monitor for any further issues while continuing to make improvements to ensure normal performance is restored for any users who are still affected.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues while continuing to make improvements to ensure normal performance is restored for any users who are still affected.

monitoring

The issue should be solved for most users, and we will continue to monitor this closely until normal performance is restored. If you have any issues, please contact support@inspectorio.com. Thank you for your continued patience.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing data synchronization in the Dashboard, and Analytics component. Data has been restored for several of the affected accounts already.

identified

We have confirmed that a small percentage of users are being impacted by this issue. We are continuing to work on resolving the root cause so everyone can fully utilize the Dashboard and Analytics components.

identified

We were able to identify the root cause of this issue. It is connected to a large data migration event that occurred today. The size of this migration led to instability in the database used for the Dashboard and Analytics components which is why data is not being displayed as intended. We have already taken measures to begin correcting this event and are continuing to work on resolving it fully. We will continue to update here regularly as we make progress on restoring service for the Dashboard and Analytics components. Please note, all other components (Purchase Orders, Bookings, Assignments, and Reports) are stable and functioning as intended. Thank you for your continued patience.

identified

We are continuing to work on a fix for this issue.

identified

We were able to identify the root cause of this issue. It is connected to a large data migration event that occurred today. The size of this migration led to instability in the database used for the Dashboard and Analytics components which is why data is not being displayed as intended. We have already taken measures to begin correcting this event and are continuing to work on resolving it fully. We will continue to update here regularly as we make progress on restoring service for the Dashboard and Analytics components. Please note, all other components (Purchase Orders, Bookings, Assignments, and Reports) are stable and functioning as intended. Thank you for your continued patience.

investigating

Some issues reported related to data in Dashboard and analytics. We are currently investigating the issue with the highest priority, and will provide more information as soon as we have an update.