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Insightful is currently Operational

Last checked 2025-06-14T13:03:48.850Z from Insightful's official status page

Historical record of incidents for Insightful

Jun 1, 2025

Report: "Heads up: scheduled maintenance coming up"

Last update 2025-06-01T08:00:00.000Z

Scheduled2025-06-01T10:00:00.000Z

We've got maintenance planned for 2025-06-01, and access to the Insightful dashboard might be limited during that window. However, the employee data should be collected without interruptions and synced to your dashboard after downtime. Thank you for your patience!

In progress2025-06-01T08:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 28, 2025

Report: "Scheduled Maintenance for 05.29.2025"

Last update 2025-05-28T14:46:00.000Z

Completed2025-05-28T14:46:00.000Z

The scheduled maintenance has been completed.

Scheduled2025-05-28T08:59:00.000Z

We will be undergoing scheduled maintenance during this time.

May 27, 2025

Report: "Scheduled Maintenance for 05.27.2025(EU)"

Last update 2025-05-27T05:00:00.000Z

Scheduled2025-05-27T07:00:00.000Z

We will be undergoing scheduled maintenance during this time.

In progress2025-05-27T05:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 4, 2025

Report: "Data processing delay"

Last update 2025-03-04T19:55:56.698Z

resolved2025-03-04T19:55:56.681Z

This incident has been resolved.

identified2025-03-04T18:51:59.000Z

Resolved

identified2025-03-04T18:51:35.000Z

The issue has been identified

Feb 17, 2025

Report: "Data Processing delay"

Last update 2025-02-17T10:59:50.079Z

resolved2025-02-17T10:59:50.063Z

This incident has been resolved.

identified2025-02-17T09:44:52.598Z

The issue has been identified and a fix is being implemented.

Feb 13, 2025

Report: "Data Processing delay"

Last update 2025-02-13T15:26:29.910Z

resolved2025-02-13T15:26:29.895Z

This incident has been resolved.

identified2025-02-13T14:03:52.434Z

The issue has been identified and a fix is being implemented.

Jan 8, 2025

Report: "Data Processing Delay"

Last update 2025-01-08T09:05:07.583Z

resolved2025-01-08T09:05:07.566Z

This incident has been resolved.

monitoring2025-01-08T06:07:43.738Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-08T02:57:06.416Z

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting. No data has been lost and the system should be caught up shortly.

Jul 3, 2024

Report: "Data Processing delay"

Last update 2024-07-03T07:30:57.929Z

resolved2024-07-03T07:30:57.915Z

This incident has been resolved.

identified2024-07-01T14:03:51.541Z

The issue has been identified and the fix is being implemented. The data will be available after the delay has been solved.

Feb 15, 2024

Report: "The Insightful platform is down"

Last update 2024-02-15T22:51:01.961Z

resolved2024-02-15T22:51:01.946Z

This incident has been resolved.

monitoring2024-02-15T21:50:54.528Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-15T21:28:02.768Z

Currently, our platform is down due to some technical issues or might be working slower than usual. We are aware of the issue and working to resolve it as soon as possible.

Dec 19, 2023

Report: "Data Processing delay"

Last update 2023-12-19T23:03:29.507Z

resolved2023-12-19T23:03:29.485Z

This incident has been resolved.

identified2023-12-19T19:51:19.747Z

We are continuing to work on a fix for this issue.

identified2023-12-19T17:14:20.920Z

The issue has been identified and a fix is being implemented.

Oct 18, 2023

Report: "Data Processing delay"

Last update 2023-10-18T19:53:17.141Z

resolved2023-10-18T19:53:17.128Z

This incident has been resolved.

identified2023-10-18T18:28:38.331Z

We are currently experiencing a delay in the data processing. Our team is actively investigating and working on this. Your patience and understanding are highly appreciated.

Aug 3, 2023

Report: "Data processing delay"

Last update 2023-08-03T03:55:27.463Z

resolved2023-08-03T03:55:27.445Z

This incident has been resolved.

monitoring2023-08-02T14:05:25.566Z

A fix has been implemented and we are monitoring the results.

Aug 2, 2023

Report: "Data Processing Delay"

Last update 2023-08-02T10:03:14.498Z

resolved2023-08-02T10:03:14.485Z

This incident has been resolved.

identified2023-08-02T06:55:38.884Z

The issue has been identified and a fix is being implemented.

Aug 1, 2023

Report: "Data processing delay and Insightful platform working slower than usual"

Last update 2023-08-01T18:06:36.478Z

resolved2023-08-01T18:06:36.465Z

This incident has been resolved.

investigating2023-08-01T15:15:28.000Z

Currently, our platform is down due to some technical issues or might be working slower than usual. We are aware of the issue and working to resolve it as soon as possible. All data will be processed with a delay, but no data will be lost.

Jun 20, 2023

Report: "Data Processing Delays - Reporting Tools Affected"

Last update 2023-06-20T22:03:29.970Z

resolved2023-06-20T22:03:29.954Z

This incident has been resolved.

identified2023-06-20T16:07:44.351Z

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Jun 7, 2023

Report: "Data Processing Delay"

Last update 2023-06-07T16:26:59.001Z

resolved2023-06-07T16:26:58.988Z

This incident has been resolved.

investigating2023-06-07T15:42:44.457Z

We are currently investigating this issue.

Jun 5, 2023

Report: "Data Processing Delay"

Last update 2023-06-05T17:25:15.170Z

resolved2023-06-05T17:25:15.155Z

This incident has been resolved.

investigating2023-06-05T15:35:26.424Z

We are currently experiencing a delay in the data processing for today, June 5. Our team is actively investigating and working on this. Your patience and understanding are highly appreciated.

May 23, 2023

Report: "Data Processing Delay"

Last update 2023-05-23T00:32:12.361Z

resolved2023-05-23T00:32:12.346Z

This incident has been resolved.

monitoring2023-05-23T00:11:45.498Z

A fix has been implemented and we are monitoring the results.

identified2023-05-22T22:52:55.909Z

The issue has been identified and a fix is being implemented.

investigating2023-05-22T20:21:03.128Z

We are currently experiencing a delay in the data processing for today, May 22. Our team is actively investigating and working on this. Your patience and understanding are highly appreciated.

Apr 6, 2023

Report: "Data processing delay, April 6th"

Last update 2023-04-06T08:22:10.509Z

resolved2023-04-06T08:22:10.497Z

Kindly note that the data sync issue has been resolved as the data processing is now under control. We will continue to provide updates on the data restoration progress. The root cause of the issue has been determined and has been resolved. Some users may still experience slight delays in the data processing. The situation is being closely monitored by our team to minimize any impact.

investigating2023-04-06T08:15:08.226Z

We are continuing to investigate this issue.

investigating2023-04-06T07:02:51.382Z

We are currently experiencing a delay in the data processing for today, April 6th. Our team is actively investigating and working on this. Your patience and understanding are highly appreciated.

Mar 27, 2023

Report: "Data processing delay, March 27"

Last update 2023-03-27T23:24:33.521Z

resolved2023-03-27T23:24:33.504Z

This incident has been resolved.

monitoring2023-03-27T22:30:30.765Z

The root cause of the issue has been determined and has been resolved. Some users may still experience slight delays in data processing. The situation is being closely monitored by our team to minimize any impact. It is expected that normalization will be achieved by 7:30 PM (ET).

investigating2023-03-27T16:18:19.204Z

We are currently experiencing a delay in the data processing for today, March 27. Our team is actively investigating and working on this.

Nov 22, 2022

Report: "Login issue-22.11.2022-Cannot read properties of undefined-error"

Last update 2022-11-22T10:53:37.245Z

resolved2022-11-22T10:53:37.232Z

This incident has been resolved.

investigating2022-11-22T10:52:33.141Z

We are continuing to investigate this issue.

investigating2022-11-22T10:34:17.231Z

Some users are experiencing a degraded performance of Insightful dashboard. The team is working on resolving the issue.

investigating2022-11-22T10:33:18.866Z

We are continuing to investigate this issue.

investigating2022-11-22T08:19:54.752Z

We are continuing to investigate this issue.

investigating2022-11-22T07:54:02.073Z

We are continuing to investigate this issue.

investigating2022-11-22T07:48:47.875Z

We are investigating the issue.

investigating2022-11-22T07:45:48.222Z

We are currently investigating this issue.

Oct 14, 2022

Report: "Data ingestion issue"

Last update 2022-10-14T21:37:09.581Z

resolved2022-10-14T21:37:09.564Z

This incident has been resolved.

investigating2022-10-14T13:18:35.329Z

We are continuing to investigate this issue.

investigating2022-10-14T13:13:29.611Z

At the moment some of our users may experience issues with data collection. We are working on resolving this as soon as possible. Thank you for your patience.

Aug 2, 2022

Report: "Minor difficulty with real-time insights dashboard affecting some organizations"

Last update 2022-08-02T20:25:24.859Z

resolved2022-08-02T20:25:24.845Z

This incident has been resolved.

investigating2022-08-02T15:35:54.677Z

We are currently experiencing minor difficulties with a real-time dashboard. We are working on resolving it as soon as possible. Please note that your data is being properly collected during this time.

Jul 26, 2022

Report: "Minor difficulty with real-time insights dashboard"

Last update 2022-07-26T16:49:20.825Z

resolved2022-07-26T16:49:20.804Z

This incident has been resolved.

investigating2022-07-25T18:05:08.228Z

We are currently experiencing minor difficulties with a real-time dashboard. We are working on resolving it as soon as possible.

Jul 25, 2022

Report: "The Insightful platform is down"

Last update 2022-07-25T16:21:21.590Z

resolved2022-07-25T16:21:21.576Z

This incident has been resolved.

monitoring2022-07-25T15:42:16.298Z

We are continuing to monitor for any further issues.

monitoring2022-07-25T15:38:43.483Z

A fix has been implemented and we are monitoring the results.

investigating2022-07-25T14:29:35.863Z

Currently, our platform is down due to some technical issues or might be working slower than usual. We are aware of the issue and working to resolve as soon as possible.

Jul 21, 2022

Report: "The Insightful platform is down"

Last update 2022-07-21T16:02:16.488Z

resolved2022-07-21T16:02:16.476Z

This incident has been resolved.

investigating2022-07-21T14:43:24.906Z

Currently, our platform is down due to some technical issues or might be working slower than usual. We are aware of the issue and working to resolve as soon as possible.

investigating2022-07-21T14:32:10.407Z

Currently, our platform is down due to some technical issues or might be working slower than usual. We are aware of the issue and working to resolve as soon as possible.

Apr 2, 2022

Report: "Screenshots delayed"

Last update 2022-04-02T10:53:05.114Z

resolved2020-04-29T05:59:43.713Z

All screenshots are processed.

identified2020-04-28T12:16:38.899Z

Some Workpuls customers are reporting delays in screenshot visibility in their admin Dashboard. Workpuls is investigating the situation and will update back.

Report: "Delayed Activities"

Last update 2022-04-02T10:53:05.057Z

resolved2020-05-29T19:53:50.034Z

This incident has been resolved.

monitoring2020-05-28T14:11:26.960Z

A fix has been implemented and we are monitoring the results.

identified2020-05-28T08:19:19.617Z

We are currently experiencing a delay in loading the activities into your account. They will show up a little bit later than usual. The team is dealing with this, and we'll notify you as soon as it's resolved.

Report: "Delayed Activities Sync"

Last update 2022-04-02T10:53:05.003Z

resolved2020-09-03T10:33:35.254Z

This incident has been resolved.

monitoring2020-08-31T10:19:30.849Z

A fix has been implemented and we are monitoring the results.

identified2020-08-31T09:10:57.649Z

The issue has been identified and a fix is being implemented.

monitoring2020-08-30T10:24:40.005Z

We are continuing to monitor for any further issues.

monitoring2020-08-30T10:20:25.776Z

A fix has been implemented and we are monitoring the results.

identified2020-08-28T19:53:54.487Z

All activities have synced fully now. Our team is working to resolve some data inconsistencies that occurred as a result of the delay. During this period you might see inaccuracies in your reports for example. No data will be lost.

identified2020-08-28T17:26:45.507Z

Workpuls is aware of a delay in activities processing. We anticipate that all activities will be processed within 2 hours. During this period you might see inaccuracies in your reports for example.

Report: "Delayed Productivity Data"

Last update 2022-04-02T10:53:04.950Z

resolved2020-11-17T09:17:25.098Z

This incident has been resolved.

monitoring2020-11-17T07:51:03.547Z

A fix has been implemented and we are monitoring the results.

identified2020-11-17T07:27:59.949Z

Workpuls is aware of a delay in productivity processing. We anticipate that all productivity data will be processed within 2 hours. During this period you might see inaccuracies in your reports.

Report: "Delayed activities sync"

Last update 2022-04-02T10:53:04.896Z

resolved2021-01-22T11:25:04.456Z

This incident has been resolved.

monitoring2021-01-20T11:49:54.203Z

A fix has been implemented and we are monitoring the results. Some data might still be affected but you should also start seeing improvements over time

investigating2021-01-20T08:31:40.467Z

Workpuls is aware of a delay in productivity processing and is investigating further. During this period you might see inaccuracies in your reports.

Report: "Data processing delayed"

Last update 2022-04-02T10:53:04.845Z

resolved2021-03-29T12:31:29.381Z

This incident has been resolved.

investigating2021-03-29T07:40:58.641Z

We are continuing to investigate this issue.

investigating2021-03-29T07:37:03.202Z

We are currently investigating and we will update this page soon.

Report: "Congestion during screenshots processing"

Last update 2022-04-02T10:53:04.793Z

resolved2021-06-28T21:21:11.816Z

This incident has been resolved.

identified2021-06-28T14:35:56.681Z

We have identified the issue and are working on the solution.

Report: "Congestion during screenshots processing"

Last update 2022-04-02T10:53:04.741Z

resolved2021-07-01T13:42:25.375Z

This incident has been resolved.

monitoring2021-07-01T12:46:25.688Z

A fix has been implemented and we are monitoring the results.

identified2021-06-30T20:44:08.100Z

We have identified the issue and are working on the solution.

Report: "Delayed screenshots processing"

Last update 2022-04-02T10:53:04.694Z

resolved2021-07-29T11:25:53.606Z

This incident has been resolved.

investigating2021-07-29T08:59:44.243Z

Team is currently investigating delayed screenshots processing.

Report: "Delayed screenshots processing"

Last update 2022-04-02T10:53:04.640Z

resolved2021-07-30T01:01:29.471Z

This incident has been resolved.

investigating2021-07-29T18:08:26.342Z

Team is currently investigating delayed screenshots processing.

Report: "Maintenance in progress"

Last update 2022-04-02T10:53:04.589Z

resolved2021-08-13T11:10:23.692Z

Maintenance is now complete

identified2021-08-13T09:24:22.622Z

Regular maintenance is in progress. In the next few hours some users may have limited access to the platform.

Report: "Identified: Data processing difficulty for August 16 / 17"

Last update 2022-04-02T10:53:04.534Z

resolved2021-08-17T17:21:26.484Z

This incident has been resolved.

monitoring2021-08-17T16:03:57.627Z

A fix has been implemented and we are monitoring the results.

identified2021-08-17T12:13:32.643Z

It is possible that some users which are affected have missing or doubled data for August 16/17. We identified the cause and are working on fixing it

Report: "Data processing difficulty for August 16 / 17"

Last update 2022-04-02T10:53:04.481Z

resolved2021-08-18T02:59:28.527Z

This incident has been resolved.

identified2021-08-17T18:58:05.573Z

It is possible that some users which are affected have missing or doubled data for August 16/17. We identified the cause and are working on fixing it

Report: "The Workpuls platform is down"

Last update 2022-04-02T10:53:04.429Z

resolved2021-12-21T21:03:15.731Z

This incident has been resolved.

investigating2021-12-21T21:01:12.897Z

We are continuing to investigate this issue.

investigating2021-12-21T19:42:56.677Z

Currently, our platform is down due to some technical issues. We are aware of the issue and working to resolve as soon as possible.

Report: "The Workpuls platform is down"

Last update 2022-04-02T10:53:04.376Z

resolved2022-01-13T13:37:31.773Z

This incident has been resolved.

investigating2022-01-13T12:53:04.539Z

Currently, our platform is down due to some technical issues. We are aware of the issue and working to resolve as soon as possible.

Report: "Data processing delayed"

Last update 2022-04-02T10:53:04.321Z

resolved2022-02-07T12:44:26.509Z

This incident has been resolved.

monitoring2022-02-07T12:08:11.823Z

Team has resolved the root cause and we expect all data to be successfully processed, without any loss.

identified2022-02-07T09:23:47.838Z

We are continuing to work on a fix for this issue.

identified2022-02-07T09:14:13.906Z

It is possible that some users are affected by the delay in the data processing starting from Friday afternoon, 4 February. Our team is actively working on this and in the next couple of hours we expect that all data to be successfully processed, without any loss.