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Customers who utilize the category filter feature to block "Phishing/Fraud" category will observe the domain cdn01[.]boxcdn[.]net[.]cdn[.]cloudflare[.]net getting blocked. The domain has been recategorized to "Technology - Other" and our database is being updated. We will provide regular updates on the progress. Workaround: Customers are advised to include the domain in a custom allowlist by referring to the following knowledge base article: https://support.infoblox.com/s/article/4005

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The maintenance listed below has been rescheduled. Kindly find the updated schedule for the planned maintenance :-Event Start Time: May 31st, 3:00 PM UTCEvent End Time: May 31st, 11:00 PM UTC

Universal DDI services in North America (https://portal.infoblox.com ) and Europe (https://portal.eu.infoblox.com) will undergo scheduled maintenance. During the maintenance, updates will be applied to the NIOS-X servers running DHCP and DNS services. The update process will result in a DHCP and DNS service interruption of approximately 30 seconds.You can control the timing of these updates or defer them for up to 4 weeks using the 'Schedule Software Updates' feature in the Infoblox Portal.Event Start Time: May 24th, 3:00 PM UTCEvent End Time: May 24th, 11:00 PM UTC

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

NIOS-X As a Service will undergo scheduled maintenance. During this time, updates will be applied to the service endpoints in the cloud. This update will result in a 15-minute service interruption, divided into three intervals of up to 5 minutes each.Event Start Time: May 31st, 05:30 AM UTCEvent End Time: May 31st, 08:30 AM UTC

Kubernetes upgrades for NIOS-X servers began rolling out in phases in the last week of May and will continue through the end of June. Updates follow the "Schedule Software Updates" settings on the Infoblox Portal. Most deployments will see no impact (appliances and VMs). However, NIOS-X (BloxOne) Bare-metal deployments (i.e. Docker, containerd) may experience up to 5 minutes of service interruption. Bare-metal upgrades will be scheduled for weekends to minimize impact, unless a specific Software Update Schedule is already scheduled for a different day of the week. The upgraded Kubernetes version, v1.30.9, can be verified by expanding the tags under servers on Infoblox Portal.

Kubernetes upgrades for NIOS-X servers began rolling out in phases in the last week of May and will continue through the end of June. Updates follow the "Schedule Software Updates" settings on the Infoblox Portal.Most deployments will see no impact (appliances and VMs). However, NIOS-X (BloxOne) Bare-metal deployments (i.e. Docker, containerd) may experience up to 5 minutes of service interruption. Bare-metal upgrades will be scheduled for weekends to minimize impact, unless a specific Software Update Schedule is already scheduled for a different day of the week.The upgraded Kubernetes version, v1.30.9, can be verified by expanding the tags under servers on Infoblox Portal.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please note that the previously announced maintenance for Infoblox Threat Defense services in North America (https://portal.infoblox.com) and Europe (https://portal.eu.infoblox.com) has been extended to 1 hour.Updated Maintenance Details:Event Start Time: May 26th, 11:00 AM UTCEvent End Time: May 26th, 12:00 PM UTC

Infoblox Threat Defense services in North America (https://portal.infoblox.com) and Europe (https://portal.eu.infoblox.com) will undergo unscheduled maintenance. During this maintenance, access to manage pages inside "Security" tab will be temporarily unavailable via the Infoblox Portal and API for up to 5 minutes.Event Start Time: May 26th, 11:00 AM UTC Event End Time: May 26th, 11:30 AM UTC

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue is identified, and we are deploying the fix for the issue.

We are investigating an issue that affects Cloud Data Connector sending data to syslog servers. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Customers may experience drop in data flow from Cloud Data Connector to Syslog servers

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue is identified, and we are deploying the fix for the issue.

We are investigating an issue that affects Cloud Data Connector sending data to syslog servers. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Customers may experience drop in data flow from Cloud Data Connector to Syslog servers

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are investigating latency issues while navigating to different pages on the Infoblox Portal in EU (https://portal.eu.infoblox.com/). We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are experiencing an issue with unavailability of reports and dashboards on Infoblox Portal in EU (https://portal.eu.infoblox.com). We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

A workaround has been implemented that resolves the issue, and the team is currently working on a permanent fix

We are experiencing an issue with configuring Security page through Infoblox Portal. Our engineers are actively working to resolve this as soon as possible.

This incident is resolved now.

A fix has been applied, and we are monitoring the same.

We are experiencing an issue with Universal DDI in the EU Region, where customers may experience a delay with delete operations for DNS resource records. The newly deleted DNS records shall not be appearing in the Recycle Bin. Restore operation shall work fine.

This incident has been resolved.

We have implemented a fix for the affected Anycast IP addresses 52.119.40.100 and 103.80.5.100, and DNS traffic is now being resolved through the respective PoP sites. Additionally, the NIOS-X servers that were reporting unhealthy state connecting to the Portal now should be connected and showing healthy status.

We have implemented a workaround for the affected Anycast IP addresses 52.119.40.100 and 103.80.5.100, and the DNS traffic has been redirected to the nearest location. Additionally, we identified NIOS-X servers that are connected to Infoblox Cloud (https://portal.infoblox.com) using the Anycast IP addresses mentioned above, may observe an unhealthy status. All other services remain unaffected, and there will be no impact on protocol services on these servers.

The issue is likely to impact customers who are forwarding their DNS traffic using Anycast IP addresses 52.119.40.100 and 103.80.5.100. We are actively working with our network vendor to resolve the issue. Workaround: Customers experiencing DNS resolution issues using Anycast IP addresses 52.119.40.100 and 103.80.5.100 are requested to forward their DNS traffic to our fully operational network infrastructure using Anycast IP addresses 52.119.41.100 and 103.80.6.100.

We are continuing to investigate this issue.

We are investigating an issue affecting DNS resolution in multiple PoP locations. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers may experience intermittent DNS resolution issues due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

We are currently investigating an issue with our notification service. Customers who have configured notification settings in the Infoblox Portal may experience delays in receiving notifications. We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause. Please note that all other services are working as expected.

The issue is resolved now.

We have applied a fix for the issue, and we are monitoring the same.

We are currently investigating an issue with resolving the[.]co[.]za domains. Our team is actively working on the same, and we will keep you informed about the progress.

We encountered an issue with our notification service. The issue has been resolved; however, customers who have configured notification settings in the Infoblox Portal may experience delayed notifications. Please note that all other services functioned as expected. We apologize for any inconvenience this may have caused.

Universal DDI (https://csp.infoblox.com) underwent unscheduled maintenance for 120 minutes on February 24 at 12:00 AM UTC. During this maintenance, service updates were applied to the servers running DHCP services with DHCP HA configured in Advanced Active-Passive (AAP) mode. As part of the update process, there was a brief DHCP service interruption of approximately 30 seconds.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with our notification services. Our team is actively working to identify the cause, and we will provide updates as more information becomes available. We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause. Impact: Some customers may notice email notifications for components that aren't configured to send them in Infoblox Portal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with our notification service. Customers who have configured notification settings in the Infoblox Portal may experience delays in receiving notifications. We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause. Please note that all other services are working as expected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a partial DNS Traffic Re-route issue in APAC Region. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience increased DNS latency due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue. Customers may experience issues when pushing changes through Infoblox Portal to the affected hosts; however, this does not impact protocol services.

We are investigating an issue with some NIOS-X servers going to Platform Management error status. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident is now resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an intermittent issue with the default redirect service that has a custom message and bypass code enable. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Customers using this feature may experience intermittent time outs when redirected to default redirect page that has a custom message and bypass code enable. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with delay in updating DNS configurations. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers may experience delay in updating DNS configuration via Infoblox Portal or API. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

We are continuing to investigate this issue.

We are investigating an issue where some customers using Okta authentication to log in to the Infoblox Portal may experience login failures or authentication errors.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a potential issue with delay in updating DNS records and configuration to on prem servers. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers may observe delay in updating DNS records and configuration to on prem servers. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing an issue with Universal DDI in EU Region, where customers may experience a delay with Create/Update/Delete operation for DNS resource records. Also, some customers might experience delays while performing global search for newly created resource records. DNS and DHCP Protocol services are unaffected.

This incident is resolved now.

A fix has been applied to resolve the issue, and we are monitoring the issue.

We are investigating a partial DNS Traffic Re-route issue in Cape Town site. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience slight DNS latency issues due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident is resolved now.

A fix has been applied to resolve the issue, and we are monitoring the issue.

We are investigating a partial DNS Traffic Re-route issue in Cape Town site. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience slight DNS latency issues due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident is resolved Now

We have recovered the services and monitoring the issue.

We are currently experiencing an issue with Universal DDI IPAM through Infoblox Portal. We are working swiftly to restore services as soon as possible. If you are experiencing a service impact or outage, please contact support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue affecting our notification service has been identified, and a fix is currently being implemented. Customers who have configured notification settings in the Infoblox Portal may still experience delays in receiving notifications as we complete this fix.

We are currently investigating an issue with our notification service. Customers who have configured notification settings in the Infoblox Portal may experience delays in receiving notifications. We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause. Please note that all other services are working as expected.

On October 23, between 4.07 pm and 5.07 pm UTC, our Virginia site experienced an interruption in DNS resolution services. Once discovered the automatic failover was not occurring, the DNS traffic was rerouted to the closest PoP, to restore DNS resolution for our customers. For additional details about this incident, kindly contact Infoblox Support via support.infoblox.com.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with delay in accessing the Infoblox Portal. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the cause of the issue and are implementing a fix. We will continue to monitor the situation and provide updates as the fix progresses.

We are continuing to investigate the issue.

We are continuing to make progress in our investigation of the issue impacting the Infoblox Portal and API services. Our team remains fully engaged in resolving the problem. We appreciate your continued patience and will provide further updates as soon as more details are available.

We are actively investigating the ongoing issue affecting access to the Infoblox Portal and API services. While we do not have a resolution at this time, our team is making progress and working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available.

We are continuing to investigate the issue. Users may experience delays when logging into the Infoblox Portal and issues with API services.

We are investigating an issue with delay in accessing the Infoblox Portal. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

We have identified an issue with the 'Fingerprint'. As a result, Fingerprint Information will not be available in DHCP Leases and the "Infoblox Portal - Europe". However, DHCP Leases are not affected and will continue to function properly. We understand the inconvenience this may cause and are actively working to resolve it as soon as possible. All other services remain unaffected and up to date.

The incident is resolved now.

A fix has been applied to address the issue, and the endpoints are now stable and protected. We are actively monitoring the situation.

The issue with accessing pages related to "Policies" is resolved. Additionally, we are investigating a related issue where status of Infoblox Endpoint may go to "Unprotected". We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

We are investigating an issue with accessing pages related to "Policies" on Infoblox Portal. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

A fix has been implemented and the domain is now accessible. We are monitoring the results.

We are continuing to investigate this issue.

We are investigating an issue accessing the domain mimecastprotect[.]com due its presence in the Infoblox threat feeds. The domain can be added to custom whitelist by referring to the following knowledge base article: https://support.infoblox.com/s/article/4005 We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue causing delays in generating latest hits for certain Infoblox Threat Defense and Universal DDI Reports and Dashboards on the Infoblox Portal. The affected reports include DNS Activity, SOC Insights, Threat Insights, Universal DDI reports, and dashboards. All other reports/Dashboards seem to be unaffected and are up to date. Our team is actively working to resolve the issue as quickly as possible, and we will provide updates on our progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are experiencing an issue with BloxOne DDI, where customers may experience a delay with Create/Update/Delete operation for DNS resource records. We understand the inconvenience due to this issue and are working actively to resolve it at the earliest.

This incident has been resolved.

The login issue with Cloud Services Portal (CSP) has been resolved and we are monitoring the results.

We are investigating login issues to our Cloud Services Portal (CSP). We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating increased RPZ zone transfer failures on our US-East distribution servers.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Customers attempting to connect to our BloxOne Global Anycast site in Mumbai (52.119.40.100 & 103.80.5.100) may experience traffic rerouting to the nearest locations without service interruption. We apologize for any inconvenience caused and assure you that we are actively working to resolve this issue as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a traffic reroute issue in California site. We apologize for any inconvenience caused and assure you that we are actively working to resolve this issue as soon as possible. Impact : Customers attempting to connect to our BloxOne Global Anycast site in California (52.119.40.100 & 103.80.5.100) may experience traffic rerouting to the nearest locations without service interruption. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are experiencing an issue with BloxOne DDI where customers may be unable to Create/Update/Delete DNS resource records. We understand the inconvenience due to this issue and are working actively to resolve it at the earliest.

This incident has been resolved. If you continue to experience any lingering issues or have any further concerns, please reach out to our support team at https://support.infoblox.com/

A fix has been implemented. We are monitoring the results.

We are experiencing an unexpected delay in generating hits in BloxOneDDI DNS and DHCP- Reports on Cloud Services Portal (CSP). All other reports/Dashboard seem to be unaffected and are up to date. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

Customers attempting to connect to our BloxOne geo-based Anycast site in London (52.119.41.100 & 103.80.6.100, 52.119.41.53 & 103.80.6.53) may experience traffic rerouting to the nearest locations without service interruption. We apologize for any inconvenience caused and assure you that we are actively working to resolve this issue as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are investigating a traffic reroute issue in Sao Paulo site. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience slight DNS latency issues due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are investigating an issue with CSP UI for EU Region (https://csp.eu.infoblox.com/) where error messages may be shown while attempting to login. However, no interruption to services is anticipated. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with inaccessibility of some of the BloxOne DDI reports on Cloud Services Portal (CSP). We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

This incident has been resolved.

A fix has been implemented and the affected BloxOne endpoints are now online. We are monitoring the results.

We are continuing to investigate the issue. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

We are continuing to investigate this issue.

We are investigating an issue affecting BloxOne endpoint. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers may observe the BloxOne endpoints going in unprotected state. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved and the fix has been applied.

A fix has been applied to the issue and we are monitoring the issue.

Some customers using Anycast services are currently experiencing issues with the configuration. Our team is diligently working to resolve the issue as quickly as possible. If you are impacted by this problem or need further assistance, please don't hesitate to reach out to our support team at https://support.infoblox.com/. In the meantime, a workaround is available: you can reconfigure the Anycast configuration via the CSP UI. We appreciate your patience and understanding as we work to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with CSP UI where error messages may be shown while attempting to access multiple pages. However no interruption to protocol services is anticipated. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with notification service. Customers who have configured BloxOne Notifications may experience delay in the delivery of notifications. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

The category of the domain has been successfully updated in our database, which is currently categorized as ‘Productivity’.

Customers who utilize the category filter feature to block "Phishing" category will observe the domain sway[.]cloud[.]microsoft getting blocked. The domain has been recategorized to "Productivity" and our database is being updated. We will provide regular updates on the progress. Workaround: Customers are advised to include the domain in a custom allowlist by referring to the following knowledge base article: https://support.infoblox.com/s/article/4005

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating an issue with our Antimalware Threat Feeds blocking legitimate domains/ip. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Customers using this feed in block/redirect policy action may observe false positives in the Antimalware Threat Feeds. Workaround: Please follow workaround as mentioned in KB #000009131. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

This incident has been resolved.

The DNS Activity Reports are now generating hits without any delay. We are continuing to monitor the results.

The issue has been identified and a fix is being implemented. The DNS activity report's most recent hits are starting to recover.

We are investigating an issue with delay in generating latest hits in DNS activity report. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing.

This incident has been resolved

A fix has been implemented and we are monitoring the results

We are investigating an issue with notification service. Customers who have configured BloxOne Notifications may experience delay in the delivery of notifications through email. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.