Is Infobip Down Right Now? Check if there is a current outage ongoing.

We are currently experiencing HTTP API degradation issues over the Indonesia data center. You may notice that HTTP API requests are receiving error 500. However, our engineering team are working on it, more information will follow in the next update.

The issue has been successfully resolved, and the service is once again fully operational. During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations. Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

We are currently experiencing a service degradation affecting Conversations in the Global (Europe) data centers. You may experience issues loading media in Conversations Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

We are currently experiencing service degradation for our Moments and Answers services, which may be causing the following issues: For our Moments service, all accounts utilizing the Change in Person Profile feature are affected, preventing the initiation of new flows with that feature. For Answers, chatbots cannot be activated or deactivated.

We are currently experiencing a service degradation affecting the search bar in our Customer Portal in the Global (Europe) and United States data centers. You may experience failure to fetch data when attempting to use the search bar. Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

We are continuing to investigate this issue.

We are currently experiencing a degradation affecting the Email2SMS service on our FR data center. You may observe issues with Email2SMS flow and traffic.

We are continuing to investigate this issue.

We are currently experiencing a degradation affecting the Viber service across multiple locations. You may observe issues with submitted Viber traffic remaining in a pending status or expiring. Our engineering team has escalated the issue to Viber and are actively investigating. We will keep you posted with further updates.

We are currently experiencing a service degradation affecting our Broadcast services in the Global (Europe) data center. You may experience issues when attempting to launch Broadcast campaigns. Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

The issue has been successfully resolved and the service is once again operational. In varying user-specific periods during the specified timeframe, part of Infobip users that were affected by this incident may have experienced login issues across multiple interfaces. Start (UTC): 04 June 11:00 End (UTC): 04 June 13:00 Impact: login issues to multiple interfaces

A fix has been implemented and we are monitoring the results.

We are experiencing a degradation of login to our services. Our team is actively investigating the issue, and more details will follow in the next update.

The issue has been successfully resolved and the service is once again operational. In varying user-specific periods during the specified timeframe, part of Infobip users that were affected by this incident may have experienced login issues across multiple interfaces.Start (UTC): 04 June 11:00End (UTC): 04 June 13:00Impact: login issues to multiple interfaces

A fix has been implemented and we are monitoring the results.

We are experiencing a degradation of login to our services. Our team is actively investigating the issue, and more details will follow in the next update.

We had experienced issues with the Conversations and Answers services over our Global (Europe) data center. During the incident, you might have experienced issues with Closed Conversations appearing as Open or being displayed in 'All Work', and issues with Conversations assignment. The issue also affected our 'Answers' service, resulting in message delivery failures, unsuccessful attempts to transfer to agents, or close conversation action issues. Start (UTC): 03 June 2025 00:04 End (UTC): 03 June 2025 15:06 Impact: Multiple issues with Conversations and Answers services on Global (Europe) data center.

Our team is continuing to work on a fix to restore full functionality of the services as soon as possible.

Our engineers are still investigating and working toward a resolution for the current issue.

Our team is actively working to resolve the issue as quickly as possible. The issue also affected our 'Answers' service. You might experience message delivery failures, unsuccessful attempts to transfer to agents, or close conversation action issues.

We're still actively working on resolving this issue. We're aware that closed conversations are displayed in 'All Work' and show an 'Open' status.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with Conversations service over our Global (Europe) data center. You might experience issues with Closed Conversations appearing as Open and issues with Conversations assignment. Our dedicated team is actively investigating the issue and working to restore full functionality as soon as possible. We will share further updates as they become available.

We had experienced issues with the Conversations and Answers services over our Global (Europe) data center.During the incident, you might have experienced issues with Closed Conversations appearing as Open or being displayed in 'All Work', and issues with Conversations assignment. The issue also affected our 'Answers' service, resulting in message delivery failures, unsuccessful attempts to transfer to agents, or close conversation action issues.Start (UTC): 03 June 2025 00:04End (UTC): 03 June 2025 15:06Impact: Multiple issues with Conversations and Answers services on Global (Europe) data center.

Our team is continuing to work on a fix to restore full functionality of the services as soon as possible.

Our engineers are still investigating and working toward a resolution for the current issue.

Our team is actively working to resolve the issue as quickly as possible.The issue also affected our 'Answers' service. You might experience message delivery failures, unsuccessful attempts to transfer to agents, or close conversation action issues.

We're still actively working on resolving this issue.We're aware that closed conversations are displayed in 'All Work' and show an 'Open' status.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with Conversations service over our Global (Europe) data center. You might experience issues with Closed Conversations appearing as Open and issues with Conversations assignment.Our dedicated team is actively investigating the issue and working to restore full functionality as soon as possible. We will share further updates as they become available.

This is to inform you that we experienced an issue with login to Customer Portal at our Saudi Arabia data center. You might have noticed difficulties when logging in to Customer Portal and receiving error 503 Service Unavailable. The issue has been successfully resolved and the service is once again operational. Start (UTC): 03 June 2025 00:00 End (UTC): 03 June 2025 10:21 Impact: Issue with login to Customer Portal.

This is to inform you that we experienced an issue with login to Customer Portal at our Saudi Arabia data center.You might have noticed difficulties when logging in to Customer Portal and receiving error 503 Service Unavailable.The issue has been successfully resolved and the service is once again operational.Start (UTC): 03 June 2025 00:00 End (UTC): 03 June 2025 10:21Impact: Issue with login to Customer Portal.

We are pleased to inform you that the scheduled maintenance has been successfully completed. While the process took longer than initially anticipated, our team has worked diligently to ensure that all services are now fully operational and stable.We sincerely appreciate your patience and understanding during this extended maintenance window.

We are continuing to verify the maintenance items.

Verification is currently underway for the maintenance items.

Scheduled maintenance is taking longer than expected. Our team is actively working to resolve the issue. We’ll provide an update as soon as possible.

The maintenance is still in progress; we will share updates accordingly.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is to inform you that the time of the maintenance has been changed. Time of the maintenance is below:Start (UTC): 02 June 2025 20:00End (UTC): 02 June 2025 00:00

We will be conducting a planned database maintenance at our Global (Europe) data center within the specified time-frame.During this process, you may experience brief disruptions in operation of services corresponding to the components listed below. This maintenance is essential to keep our databases and services up-to-date and ensure they operate at peak performance.Start (UTC): 02 June 2025 18:00End (UTC): 02 June 2025 22:00Purpose: Database maintenance

Certificate renewal completed successfully

Certificate renewal in progress

We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe: - Start (UTC): 29 May 11:00 - End (UTC): 29 May 17:00No action is required, unless you do any of the following: - Pin our leaf certificateIf you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.Should you need any additional assistance in regard to this activity,please contact our support at support@infobip.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing a planned maintenance of database infrastructure at our India data center. During this process you may experience brief service interruptions for components listed below. You may notice that new data inserted in Do Not Contact list over Portal is not updated during the maintenance. We suggest that you update that data after the maintenance is completed.Also, you may notice inconsistent results for Number Lookup service.This maintenance is essential to keep our databases up-to-date and ensure they operate optimally.Start (UTC): 28 May 2025 12:00End (UTC): 28 May 2025 22:00Purpose: Database upgrade and optimization.

This is to inform you that we had experienced issues with the People service on our India data center. This issue affected other services that utilize data from the People database. You might have noticed problems with creating and launching Broadcasts and Flows as well as using Conversations. The issue has been resolved. Start (UTC): 27 May 2025 10:31 End (UTC): 27 May 2025 11:55 Impact: Issues with People service affected other services as well.

This is to inform you that we had experienced issues with the People service on our India data center. This issue affected other services that utilize data from the People database.You might have noticed problems with creating and launching Broadcasts and Flows as well as using Conversations.The issue has been resolved.Start (UTC): 27 May 2025 10:31End (UTC): 27 May 2025 11:55Impact: Issues with People service affected other services as well.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

UPDATE:Please note that as of May 7th 2025, the SSL certificate uploaded to the test endpoint https://tls-test.api-eu.infobip.com has been updated. In case you have downloaded the certificate prior to this date, we encourage you to download the updated one.

We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe: - Start (UTC): 26 May 10:00 - End (UTC): 26 May 10:30No action is required, unless you do any of the following: - Pin our leaf certificateIf you do any of the above, we encourage you to update key stores, code bases, and certificate pinning that may be in use.For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.Should you need any additional assistance in regard to this activity,please contact our support at support@infobip.com.No components were marked as affected by this incident.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is to inform you that a service database maintenance will be done on the side of our KakaoTalk provider.You may notice brief interruptions in the functionality of KakaoTalk service during the maintenance.Start (UTC): 26 May 2025 06:00End (UTC): 26 May 2025 07:00

The incident has been resolved. Start (UTC): 25 May 2025, 11:56 End (UTC): 25 May 2025, 13:43 Impact: Connectivity degradation affecting the India data center.

We are continuing to work on a fix for this issue.

The issue has been identified as originating from our ISP for the data center. We are currently in contact with them and working on a resolution.

We are continuing to investigate this issue.

We are currently experiencing degradation across multiple services in our Indian data center. Our engineering team is investigating the issue, and further updates will follow shortly.

The incident has been resolved.Start (UTC): 25 May 2025, 11:56End (UTC): 25 May 2025, 13:43Impact: Connectivity degradation affecting the India data center.

We are continuing to work on a fix for this issue.

The issue has been identified as originating from our ISP for the data center. We are currently in contact with them and working on a resolution.

We are continuing to investigate this issue.

We are currently experiencing degradation across multiple services in our Indian data center. Our engineering team is investigating the issue, and further updates will follow shortly.

The issue has been successfully resolved and the service is once again operational. You might have experienced delays with traffic over Moments Services and delays with the Flow entering. Start (UTC): 22 May 2025 11:36 End (UTC): 22 May 2025 12:44 Impact: All Moments Services on Global (Europe) data center.

An update has been completed, however, our dedicated team is monitoring the traffic.

The root cause of the issue has been identified and our dedicated team is working towards resolution.

We are currently experiencing issues with Moments service over the Global (Europe) data center. The issue is currently being investigated, however, you may experience a delay in traffic and Flow processing.

The issue has been successfully resolved and the service is once again operational.You might have experienced delays with traffic over Moments Services and delays with the Flow entering.Start (UTC): 22 May 2025 11:36End (UTC): 22 May 2025 12:44Impact: All Moments Services on Global (Europe) data center.

An update has been completed, however, our dedicated team is monitoring the traffic.

The root cause of the issue has been identified and our dedicated team is working towards resolution.

We are currently experiencing issues with Moments service over the Global (Europe) data center. The issue is currently being investigated, however, you may experience a delay in traffic and Flow processing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing an upgrade of media components used by our Voice service hosted on Unites States data center to ensure the ongoing reliability and optimal performance. During this period, customers utilizing the Voice service hosted on United States data center may experience intermittent voice quality issues.Start (UTC): 22 May 2025 05:00End (UTC): 22 May 2025 07:00Purpose: Voice service upgrade and optimization.

We have received confirmation that this maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing an emergency maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance time window.Start (UTC): 21 May 2025 20:00End (UTC): 21 May 2025 22:00Purpose: Network infrastructure upgrade and optimization

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is to inform you that a service database maintenance will be done on the side of our KakaoTalk provider.You may notice brief interruptions in the functionality of KakaoTalk service during the maintenance.Start (UTC): 21 May 2025 13:00End (UTC): 21 May 2025 14:00

We had experienced issues with the Conversations and Answers services over our Global (Europe) data center. During the incident, you may have experienced slowness in Conversations product and failure in multiple product features such as adding tags, changing queues, outbound traffic failures on both Conversations and Answers, and delays in inbound traffic processing. Start (UTC): 20 May 2025 11:40 End (UTC): 20 May 2025 11:46 Impact: Outbound traffic failures via both products, multiple feature degradations in Conversations, delays in inbound traffic processing

One of our suppliers has experienced a degradation on their side affecting the email validation service, during this degradation you might have experienced issues when attempting to use our email validation service. Start time (UTC): 19 May 2025 21:25 End time (UTC): 19 May 2025 21:50

We had experienced issues with our Answers Service on the Global (Europe) data center. During this time, Chatbot sessions could not continue processing any ongoing actions and stopped. Start (UTC): May 15 12:54 End (UTC): May 15 13:01 Impact: Answers sessions that were in progress and processing any action (i.e. inbound message, chatbot action, etc) could not resume the processing and stopped accordingly. Sessions would have continued (after the incident was resolved) if the end users had sent another message, which would have resumed the processing. If the user has not sent a message (since the end of the incident), the session will automatically close upon session expiration.

We had experienced a degradation affecting the processing of inbound/outbound calls via Conversations on the Global (Europe) data center. During the below timeframe, you may have experienced issues with receiving new inbound and establishing new outbound calls. Start (UTC): 15 May 2025 13:50 End (UTC): 15 May 2025 14:10 Impact: Processing of calls via Conversations

The issue has been successfully resolved, and services related to Numbers and Channels are once again operational. Start time (UTC): 15 May 2025 14:41 End time (UTC): 15 May 2025 15:57 Impact: You may have experienced issues while trying to utilize services related to our Numbers and Channels module (such as Broadcasts, WhatsApp Sender displaying, etc) or invoking API calls to Numbers endpoints (/Numbers/1/Numbers).

A fix has been implemented and we are monitoring the results.

We are having a degradation of our Numbers Service in our Global(Europe) datacenter. You may experience issues using our numbers API and getting the senders' information over Portal. Our dedicated team is working to resolve the issue, and more updates will follow soon.

We are having a degradation of our Numbers Service in our Global(Europe) datacenter. You may experience issues using our numbers API and getting the senders' information over Portal. Our dedicated team is working to resolve the issue, and more updates will follow soon.

We had experienced general service degradation over United States data center. You may have experienced issues with usage of multiple products and services. Start (UTC): 09 May 2025 12:11 End (UTC): 09 May 2025 12:33 Impact: Overall service degradation

The degradation of our Customer portal services, which has happened on the time frames seen below, has been solved. During this period, you may have experienced issues to log in our portal and receiving verification codes. Start time (UTC): 02-05-2025 16:08 End time (UTC): 02-05-2025 18:09 Impact: Issues with portal Login over EU and US region based portal.

A fix has been implemented by our development team, we are currently monitoring the results.

Our development team has resolved the issue that was affecting portal login, we are continuing our investigation with the 2FA SMS verification codes service.

The issue has been identified by our development team, and they are working on a solution.

We are continuing to investigate the issue.

We are experiencing a degradation of our Customer portal services. You may experience issues while trying to log in into Portal and receiving login verification codes. Our dedicated team is investigating the situation and more updates will follow soon

The issue has been successfully resolved and the previously affected services are once again operational. During the below timeframe, you may have experienced issues logging in to the Customer Portal or degraded performance of Customer Portal web pages and corresponding services. Start (UTC): 02 May 09:58 End (UTC): 02 May 12:22 Impact: Degraded performance of Customer Portal

A fix has been implemented and we are monitoring the results. We will keep you posted with further information.

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We are currently experiencing issues with Customer Portal for the Saudi Arabia data center. You may experience login issues and degraded performance of services on the customer portal. The issue is currently being investigated and more information will follow in the next update.

During the specified timeframe, you may have experienced issues receiving the 2FA verification and reset password link via email for new users. Start (UTC): 30 April 10:29 End (UTC): 1 May 23:03 Impact: You may have experienced issues receiving the 2FA login access verification code and the email reset password links.

The issue has been identified and a fix is being implemented.

We are continuing to investigate the issue and more updates will follow soon.

We are currently experiencing a degradation affecting our 2FA reset password links for portal login. You may experience issues receiving the 2FA verfication and reset password link via email for new users. Our engineering team is investigating the issue and we will keep you posted with further findings.

The issues with our EU Region-locked data center have been resolved, and the services are once again operational. During the specified timeframe, you may have experienced delays and issues with traffic processing on various hosted services and Portal login issues. Start (UTC): 27 April 2025 22:12 End (UTC): 28 April 2025 00:39 Impact: Issues with all our services hosted on the EU Region-locked data center

The issue has been identified, and we're working further to resolve the situation.

We are continuing to investigate this issue.

We are currently experiencing issues with all our services hosted on the EU Region-locked data center. The scope of the issue is currently being investigated, and more information will follow in the next update.

This is to inform you that we experienced an issue with WhatsApp service on India data center. The issue has been resolved. Start (UTC): 28 April 2025 05:54 End (UTC): 28 April 2025 06:30 Impact: WhatsApp messages were rejected due to processing issues.

The issue has been resolved. Start (UTC): 28 April 2025 06:52 End (UTC): 28 April 2025 09:34 Impact: Viber messages were not delivered due to error 7080 - EC_INTERNAL_ERROR

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently experiencing an issue with Viber traffic on our Indonesia data center. You may notice that Viber messages are not delivered due to error 7080 - EC_INTERNAL_ERROR. Our team is inspecting the issue. More details will follow in the next update.

The issues with our Pakistan data center have been resolved, and the services are once again operational. During the specified timeframe, you may have experienced delays and issues with traffic processing on various hosted services and Portal login issues. Start (UTC): 26 April 2025 08:04 End (UTC): 26 April 2025 08:29 Impact: General Connectivity Issue that could have resulted in delays in traffic and difficulties in processing requests on hosted services and inability to log in to Customer Portal.

The issue has been identified, and we're working further to resolve the situation.

We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated, and more information will follow in the next update.

During the below specified timeframe, we experienced a degradation affecting overall services on our India data center. You may have observed various difficulties with the Customer Portal, HTTP API endpoints and traffic processing for multiple channels. The issues started occurring due to preparations for the following maintenance activity - https://status.infobip.com/incidents/bypzg2cqy2hv Start (UTC): 23 April 08:09 End (UTC): 23 April 08:28 Impact: General service degradation

The issue has been successfully resolved, and the delivery report service is now fully operational. Start (UTC): 22 April 2025 17:28 End (UTC): 22 April 2025 23:31 Impact: You may have experienced delivery report delays.

The situation of the delivery reports is gradually going back to stabilize, only minor delays are expected to happen for a few number of reports. Our dedicated team continues to monitoring the situation and we will inform you once there is any new available feedback to share

We are continuing to monitor for any further issues.

We are currently experiencing some delays within our platform, which is affecting the DLR times, primarily for MT traffic. However, it is important to note that this degradation is only impacting the DLRs for MTs and does not affect the inbound or outbound traffic sent through our platform. Our dedicated team already applied a fix to the issue and we are monitoring the situation.

We had experienced issues with the HTTP API service over the United States data center. During the below timeframe, part of HTTP API requests submitted towards the /sms/v4/mt endpoint may have been rejected with HTTP status code 500. Start time: 22-04-2025 12:00 (UTC) End time: 22-04-2025 13:37 (UTC) Impact: HTTP API requests towards /sms/v4/mt

The issue has been successfully resolved and the service is once again operational. In this regard we can confirm that no traffic is affected as it has been switched to backup solution. Start (UTC): 11 April 2025 09:15 End (UTC): 11 April 2025 13:57 Impact: You may experienced really short delays when sending the traffic.

The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

We are currently experiencing general issues over the Indonesia data center. Multiple channels (SMS, WhatsApp, Viber, etc) at Indonesia data center are being affected. You may experience rejected messages. However, our engineering team identified the issue and they are working on it, more information will follow in the next update.

We had experienced issues with the message processing over multiple channels (SMS, WhatsApp, Viber) on Global (Europe) data center. You may have experienced rejected messages, while a small subset of SMS traffic was delivered without content. Start (UTC): 8th April 12:17 End (UTC): 8th April 13:34 Impact: Rejected messages and messages delivered without content

The issue has been successfully resolved, and the service is once again operational. The incidents were caused by the network issues on the data center. Start (UTC): 07 April 20:09 End (UTC): 07 April 20:43 Impact: You may experience problems with message delivery and live chats with your customers.

We are currently experiencing problems with the People module and Livechat in the Saudi Arabia data center. You may experience problems with message delivery and live chats with your customers. Our team is investigating the problem and more information will be provided in the next update.

This is to inform you that we experienced a degradation of our Live Chat service on our EU region-locked data center. You may have noticed issues or delays with loading Live Chat widget in mobile SDK. The issue has been resolved. Start (UTC): 03 April 2025 11:16 End (UTC): 03 April 2025 12:28 Impact: Issue with loading Live Chat widget in mobile SDK.

The issue has been successfully resolved and the service is once again operational. The inbound messages were stacking in a queue due to message processing issue. Start (UTC): 01 April 10:45 End (UTC): 01 April 12:21 Impact: The inbound messages might have been delivered with a delay

We are currently experiencing issues with WhatsApp Inbound service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

We had an issue with Customer Portal and HTTP API service on Global (Europe) and EU Region-locked data centers. You might have noticed that all HTTP API endpoints were intermittently returning error 500 and increased latency. Also, users may have observed issues with sending Push, SMS and WhatsApp messages over Customer Portal and using Conversations service. The issue has been resolved. Start (UTC): 21 March 2025 07:49 End (UTC): 21 March 2025 09:15 Impact: Error 500 and increased latency on HTTP API endpoints. Issues with sending messages over Customer Portal and Conversations service.

The issue has been successfully resolved, and the service is once again operational. During the specified timeframe, you may have experienced issues with making payments via customer portal and accessing invoices on the Billing and Usage page. Start (UTC): 20 March 2025 01:19 End (UTC): 20 March 2025 05:07

We are currently observing issue with Billing and Usage module on customer portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.

The issue has been resolved. Start (UTC): 17 March 2025 09:50 End (UTC): 17 March 2025 10:04 Impact: Outgoing and incoming messages sent over Answers and Moments services were processed with a delay.

We are currently experiencing issues with Answers and Moments (Flow) services on the United Arab Emirates data center. You may notice that messages are not correctly processed by Answers and Flow. The issue is under inspection, more details will be shared in the next update.

The degradation has been successfully resolved, and the service is once again operational. Start (UTC): 16 March 2025 02:00 End (UTC): 16 March 2025 07:30 Impact: Message processing issues. Affected clients experienced delays with their traffic.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate the issue.

We are currently experiencing issues with the message processing service over our Global (Europe) data center. You might experience issues with delayed processing of messages. The issue is currently being investigated and more information will follow in the next update.

We had experienced issues affecting the WhatsApp service across multiple locations. During the below timeframe, you may have experienced issues when attempting to create new WhatsApp templates regardless of the used interface (HTTP API, Customer Portal). Start (UTC): 14 March 12:45 End (UTC): 14 March 14:43 Impact: WhatsApp template creation

The degradation has been successfully resolved, and the service is once again fully operational. During the specified timeframe, you may have experienced the "No valid recipients found" error when attempting to launch Viber campaigns. Start time (UTC): 13 March 2025 02:39 End time (UTC): 13 March 2025 03:55 Impact: Broadcast launch errors

We are prioritizing a further investigation of this issue.

We are actively investigating the issue further.

We are continuing to investigate the issue.

We are currently experiencing a degradation affecting our Broadcast services on the Global (Europe) data center. You may experience issues creating Broadcast campaigns. Our engineering team is investigating the issue and we will keep you posted with further findings.

This Incident has been Resolved and should be once again stable and operational. During the reported period, major service degradations were Identified in our Indonesia Data Center, which subsequently may have caused further issues with the services affected. Start time (UTC): 13-03-2025 17:05 End time (UTC): 13-03-2025 18:34 Impact: You may have experienced issues accessing the Portal and sending/receiving traffic on several channels.

A fix has been implemented and we are monitoring the results.

We are continuing to investigating the situation.

This is to inform that we are continuing to investigate this issue. Information regarding progress to follow.

We are currently experiencing issues on multiple services through our Indonesian data center. Our dedicated engineering team is working to verify the full scope of the issue, and meanwhile you may experience problems with Portal access and Traffic degradation. We will post update as new information is available.

The issues have been successfully resolved, and the service is once again operational. During the specified timeframe, submitted Viber traffic was unsuccessful, with the error code 7081 being reverted. Start (UTC): 12 March 17:20 End (UTC): 12 March 19:16 Impact: Viber traffic undelivered with error code 7081

We are currently experiencing rejected messages over Viber For Business messaging. Customers may experience their messages failing to deliver with error code 7081. The issue is being investigated and more information will follow soon.

This is to inform you that we had experienced issues with our Reports service on the Germany data center. Start (UTC): 12-03-2025 11:10 End (UTC): 12-03-2025 16:00 Impact: Reports made during these times were based on stale data.

We had experienced issues affecting our content service affecting mainly MMS and Voice channels. Start (UTC): 12-03-2025 16:00 End (UTC): 12-03-2025 16:18 Impact: During the time of this incident, customers in these data centers were not able to process files such as images, videos.

The degradation has been successfully resolved, and the service is once again fully operational. Start (UTC): 10 March 08:05 End (UTC): 10 March 09:42 Impact: End-users unable to reply to Live Chat messages

We are currently experiencing issues with Live Chat service over all data centers. Your end-users might experience inability to reply to any chat messages. The issue is currently being investigated and more information will follow in the next update.

The issue has been successfully resolved and the service is once again fully operational. During the specified period, a minor subset of HTTP API requests submitted via the /sms/3/messages and /email/3/send may have experienced processing issues and resulted in delayed message delivery. Start (UTC): 08 March 17:25 End (UTC): 09 March 09:45 Impact: HTTP API SMS and Email traffic processing

A fix has been implemented and we are currently monitoring the results. Further updates will follow.

We have determined that the issues are also affecting a subset of Email traffic submitted via the /email/3/send HTTP API endpoint. Our engineers have identified the cause of the issue and are working on a resolution, We will keep you posted with further updates.

We are currently experiencing issues with the processing of a subset of SMS traffic submitted via the /sms/3/messages HTTP API endpoint hosted on the Europe (Global) data center. The issue is currently being investigated and more information will follow in the next update.

The issue has been successfully resolved and the service is once again operational. Start (UTC): 7 March 14:00 End (UTC): 7 March 16:18 Impact: You may experienced issues and delays while editing, importing, and searching for People-related data over Portal and API.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently facing issues with the People services over Portal and API. Our Engineers are currently investigating the issues and more information will be reverted soon.

This incident has been resolved.

The issue has been successfully resolved, and the services are once again operational. During the below timeframes, you might have faced issues utilizing Conversations and Answers, and channels such as Email, RCS, SMS, Viber, Voice, and WhatsApp. Start (UTC): 06 March 07:51 End (UTC): 06 March 08:20 Impact: You may have experienced difficulties in utilizing Conversations and Answers. Additionally, you might have faced issues processing requests in channels such as Email, RCS, SMS, Viber, Voice, and WhatsApp.

A fix has been implemented and we are monitoring the results.

We are experiencing a degradation of multiple services on our Global (Europe) Data Center. You may experience issues with processing requests over multiple channels and products at this location Our team is still investigating impact and the cause of the issue, more information will be provided in the next update

The issue has been successfully resolved and the service is once again operational. Start (UTC): 05 March 10:05 End (UTC): 05 March 11:16 Impact: Some report types failed to be created

We are continuing to investigate this issue.

We are currently experiencing issues with Reporting service on Customer Portal over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update. Only certain types of reports are affected including: - Traffic by User and by Sender - Expenses by sender - Expenses by user and sender - Messaging overview

We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present. Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09 Impact: Email traffic sent via API during that timeframe may have failed with EC 6018. Please note that your affected traffic was resend(with no additional cost for you) and thus you may see duplicated logs in your portal/reports; the failed log of the incident and the resent message.

This degradation has been resolved. Start (UTC): 25 February 2025 14:50 End (UTC): 25 February 2025 15:03 Impact: You may have experienced issues using our Account Management page.

This is to inform you that we are currently experiencing degradation of our Customer Portal service with Account Management. You might experience issues while trying to use the portal or its services. We are currently investigating this issue, and we'll share more information as soon as possible.

The incident has been resolved. Start (UTC): 25 February 2025 11:52 End (UTC): 25 February 2025 14:21 Impact: Issues with sending SMS and Email from Flow.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently observing an issue with Moments service at our United Arab Emirates data center. You may notice issues with sending SMS and Email from Flow. The issue is under inspection and more details will follow in the next update.

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

The issue has been resolved. Start (UTC): 25 February 2025 08:55 End (UTC): 25 February 2025 09:18 Impact: HTTP API requests to SMS endpoints received error 500.

We are currently observing an issue with HTTP API service for SMS at our Vietnam data center. You may notice that HTTP API requests are receiving error 500. The issue is under inspection and more details will follow in the next update.

We had experienced issues affecting our Voice service across multiple locations. During periods within the specified timeframe, you may have experienced issues with initiating Voice calls with the error message "Call could not be established" being reverted. Start (UTC): 20 February 10:10 End (UTC): 20 February 13:21 Impact: Initiation of Voice calls

The issue has been successfully resolved, and the services are once again operational. Start (UTC): 19 February 15:31 End (UTC): 20 February 01:15 Impact: You may have experienced delays in the processing of SMS, email, and WhatsApp traffic.

We are currently experiencing issues with SMS, email, and WhatsApp service over our Global (Europe) data center. The issue is currently being investigated, and more information will follow in the next update.

The incident has been resolved. You may have experienced issues while using Broadcast and Flow on Customer Portal and delay with message processing. Sending email templates and Mobile Push Notifications over HTTP API was affected. Also, Mobile chat and Mobile Conversations applications were affected. Start (UTC): 19 February 2025 11:47 End (UTC): 19 February 2025 13:20 Impact: Broadcast, Flow, sending email and Mobile Push Notifications over HTTP API, Mobile chat, Mobile Conversations.

We are currently observing an issue with Moments service and Mobile Push Notifications on our Global (Europe) data center. The issue is currently under inspection by our team. More details will follow in the next update.