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Incognia is currently Operational

Last checked 2025-06-14T13:09:48.673Z from Incognia's official status page

Historical record of incidents for Incognia

Apr 30, 2025

Report: "Processing delays causing higher than usual unresolved_device reason"

Last update 2025-04-30T17:35:33.409Z

resolved2025-04-29T15:40:49.000Z

Service returned to normal around 3:40 pm

monitoring2025-04-29T15:24:50.000Z

We already identified the problem and are monitoring and restoring the services. The degraded performance occurred between 14h and 14:30 UTC, and again around 14:52.

Mar 26, 2025

Report: "API returning 5xx"

Last update 2025-03-26T18:14:04.144Z

resolved2025-03-26T18:00:00.000Z

Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved since 15:09 GMT-3

Feb 21, 2025

Report: "Processing delays causing higher than usual unresolved_device reason"

Last update 2025-02-21T16:11:30.952Z

resolved2025-02-21T14:30:00.000Z

Between 11:40am and 12:20pm (UTC-3) some processing delays caused higher than usual unresolved_device reasons in risk assessment response.

Feb 12, 2025

Report: "Risk Assessment API is degraded"

Last update 2025-02-12T23:48:39.704Z

resolved2025-02-12T23:48:39.682Z

This incident has been resolved.

identified2025-02-12T21:24:39.000Z

Risk Assessment API is returning empty device IDs for a subset of requests for web devices since 6:00PM GMT. The issue has been identified and a fix is being implemented

Dec 9, 2024

Report: "Risk Assessment API is degraded"

Last update 2024-12-09T18:21:11.105Z

resolved2024-12-09T17:30:00.000Z

Risk Assessment API returned 5xx status code for a subset of the requests between 5:21PM GMT and 5:57 GMT. The problem was already fixed.

Oct 18, 2024

Report: "Incognia API degraded"

Last update 2024-10-18T00:13:02.986Z

resolved2024-10-18T00:13:02.973Z

This incident has been resolved.

monitoring2024-10-17T22:41:16.351Z

A fix has been implemented and we are monitoring the results.

identified2024-10-17T22:00:51.080Z

The issue has been identified and a fix is being implemented.

investigating2024-10-17T22:00:34.068Z

Some API requests to the Incognia API are experiencing higher-than-usual latency, especially on the Web Device component.

Oct 17, 2024

Report: "Incognia API degraded"

Last update 2024-10-17T06:34:08.805Z

resolved2024-10-17T06:34:08.793Z

This incident has been resolved.

monitoring2024-10-17T04:38:30.690Z

The issue causing higher-than-usual latency for some Transaction API requests has been resolved. We are currently monitoring the system to ensure stability.

identified2024-10-17T02:30:11.000Z

Some API requests to the Transaction API are experiencing higher-than-usual latency.

Oct 9, 2024

Report: "API Degraded"

Last update 2024-10-09T23:24:50.454Z

resolved2024-10-09T23:24:50.439Z

This incident has been resolved.

monitoring2024-10-09T22:15:21.000Z

A fix has been implemented and we are monitoring the results.

Sep 9, 2024

Report: "Dashboard is unavailable"

Last update 2024-09-09T15:03:05.568Z

resolved2024-09-09T15:03:05.553Z

This incident has been resolved.

monitoring2024-09-09T15:00:10.480Z

A fix has been implemented and we are monitoring the results.

Aug 14, 2024

Report: "API Token Expiration Timestamp Issue"

Last update 2024-08-14T19:41:52.081Z

resolved2024-08-14T17:00:00.000Z

Incognia API HTTP clients that rely on the "expires_in" field experienced a high volume of 401 HTTP Responses from 17:20 UTC to 17:55 UTC.

Jul 12, 2024

Report: "Incognia API degraded"

Last update 2024-07-12T15:59:17.339Z

resolved2024-07-12T13:30:00.000Z

The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 13:48 UTC to 15:55 UTC

Jul 10, 2024

Report: "Incognia API degraded"

Last update 2024-07-10T16:36:06.572Z

resolved2024-07-10T12:00:00.000Z

The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 6:10 AM to 6:20 AM (UTC).

May 17, 2024

Report: "Dashboard is unavailable, Onboarding API is degraded"

Last update 2024-05-17T15:38:19.267Z

resolved2024-05-17T15:22:43.785Z

This incident has been resolved.

monitoring2024-05-17T15:17:50.895Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-17T15:14:44.463Z

We are currently investigating this issue.

May 6, 2024

Report: "Incognia API degraded"

Last update 2024-05-06T16:08:16.046Z

resolved2024-05-06T11:30:00.000Z

The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:48 AM (UTC) to 8:52 AM (UTC).

Mar 19, 2024

Report: "Incognia API degraded"

Last update 2024-03-19T18:46:34.748Z

resolved2024-03-19T18:00:00.000Z

From 18:06 to 18:07 UTC, an update in the network infrastructure of Incognia's applications caused degradation in the Incognia API.

Dec 22, 2023

Report: "Incognia API degraded"

Last update 2023-12-22T00:36:40.719Z

resolved2023-12-22T00:00:00.000Z

The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:57 PM to 9:18 PM.

Oct 25, 2023

Report: "Dashboard is unavailable"

Last update 2023-10-25T18:00:01.896Z

resolved2023-10-25T18:00:01.881Z

This incident has been resolved.

monitoring2023-10-25T17:41:30.816Z

The Incognia Dashboard is degraded due to an outage in the third-party service we use: Cloudflare

investigating2023-10-25T17:29:09.446Z

We are currently investigating this issue.

Oct 10, 2023

Report: "Incognia API degraded"

Last update 2023-10-10T11:31:13.020Z

resolved2023-10-10T11:00:00.000Z

Incognia APIs experienced a temporary decline in performance, attributed to an issue within our data consumer system.

Jul 19, 2023

Report: "API responding 5xx"

Last update 2023-07-19T14:20:48.937Z

resolved2023-07-19T14:10:00.000Z

This incident has been resolved.

Jul 6, 2023

Report: "API latency is degraded"

Last update 2023-07-06T18:26:35.981Z

resolved2023-07-06T18:26:35.970Z

The API is fully operational without latency issues.

monitoring2023-07-06T16:40:58.199Z

We are continuing to monitor for any further issues.

monitoring2023-07-06T16:40:42.132Z

The API is now fully operational and the latency is normalized. We are monitoring the application.

investigating2023-07-06T15:41:02.461Z

We are currently investigating this issue.

Report: "API latency is degraded"

Last update 2023-07-06T14:23:17.755Z

resolved2023-07-06T14:23:17.741Z

The problem has been identified and the latency is now normalized

investigating2023-07-06T14:18:09.332Z

We are continuing to investigate this issue.

investigating2023-07-06T14:17:54.183Z

We are currently investigating this issue.

Jul 5, 2023

Report: "Incognia APIs unavailability"

Last update 2023-07-05T23:07:28.603Z

resolved2023-07-05T09:30:00.000Z

The incognia APIs have been temporarily down by a few minutes due to an issue with resource allocation on our ALB. The issue had already been identified and fixed and the APIs are already fully operational.

Jun 13, 2023

Report: "Degraded performance on dashboard"

Last update 2023-06-13T20:55:57.144Z

resolved2023-06-13T20:55:57.129Z

This incident has been resolved.

monitoring2023-06-13T20:55:39.525Z

Our provider is back online and we are monitoring our recovery.

investigating2023-06-13T20:16:45.780Z

We are experiencing degraded performance on the dashboard due to an outage on one of our providers. The issue is being monitored and we will provide further updates when available.

Apr 8, 2023

Report: "Incognia APIs were impaired during 10 minutes due to a deployment issue"

Last update 2023-04-08T01:53:51.636Z

resolved2023-04-08T00:38:00.000Z

The issue is fixed.

Apr 6, 2023

Report: "Webhooks impaired"

Last update 2023-04-06T16:29:25.768Z

resolved2023-04-06T04:00:00.000Z

Our Incognia Onboarding API V2 and Webhook features was impaired during 4 hours due to a hardware degradation of our cloud provider

Mar 9, 2023

Report: "Incognia API degraded"

Last update 2023-03-09T20:05:02.711Z

resolved2023-03-07T20:04:00.000Z

Our APIs had degraded performance due to an issue with Java bundle. It was automatically resolved thanks to canary rollout.

Report: "Incognia API degraded"

Last update 2023-03-09T19:34:03.670Z

resolved2023-03-09T17:30:00.000Z

During an upgrade, our APIs had degraded performance due to bug in our delivery system.

Dec 13, 2022

Report: "Increased response time and unknown-risk assessments"

Last update 2022-12-13T21:33:06.353Z

resolved2022-12-11T01:00:00.000Z

One internal component failed, leading to an increase in the API's response time and an increase in the unknown-risk responses during this period. The affected endpoints are: - /v1/user/:id/status - /v1/user/:id/trusted-location - /v2/onboarding/signups - /v2/onboarding/signups/:id - /v2/authentication/transaction

Oct 16, 2022

Report: "Webhooks partial outage"

Last update 2022-10-16T16:18:41.984Z

resolved2022-10-16T16:18:41.971Z

Processing messages on continuous assessment solution was fixed, and webhooks is fully operational.

investigating2022-10-16T00:44:05.269Z

The continuous assessment solution is not working as expected, and webhooks might not be sent.

Sep 9, 2022

Report: "Elevated API Errors"

Last update 2022-09-09T23:01:41.399Z

resolved2022-09-09T21:48:00.000Z

One internal component failed causing an increase of errors returned by the API. The problem was resolved.

Sep 2, 2022

Report: "Elevated API 4xx responses"

Last update 2022-09-02T20:42:04.019Z

resolved2022-09-02T20:42:04.003Z

This incident has been resolved.

monitoring2022-09-02T15:20:15.339Z

A fix has been implemented and we are monitoring the results.

identified2022-09-02T14:55:34.000Z

The issue has been identified and a fix is being implemented.

investigating2022-09-02T14:36:15.000Z

We're experiencing an elevated level of API 4xx responses and are currently looking into the issue.

Aug 12, 2022

Report: "Dashboard unavailable for logged-in users"

Last update 2022-08-12T18:33:42.145Z

resolved2022-08-12T18:10:24.000Z

The root cause was identified and related to a specific deployment.

investigating2022-08-12T17:42:40.000Z

We are continuing to investigate this issue.

investigating2022-08-12T17:32:19.000Z

Logged-in users are facing a blank page when try to access the Dashboard.

Jul 31, 2022

Report: "Underpeformance of risk assessments"

Last update 2022-07-31T03:03:33.678Z

resolved2022-07-31T03:03:33.664Z

This incident has been resolved.

monitoring2022-07-31T00:42:08.752Z

Due to a data processing lag we're facing an underperformance of risk assessments. A fix has been implemented and we're monitoring.

Jul 27, 2022

Report: "Incognia Transactions API Latency Above Normal"

Last update 2022-07-27T15:36:23.676Z

resolved2022-07-26T16:00:00.000Z

It was observed an increase of latency on transaction APIs from 12:00 AM to 7:00 AM GMT-03:00, since Saturday. The problem was detected and fixed.

May 29, 2022

Report: "App metrics delay"

Last update 2022-05-29T13:34:38.372Z

resolved2022-05-29T13:33:31.596Z

This incident has been resolved.

monitoring2022-05-29T13:25:50.618Z

We are continuing to monitor for any further issues.

monitoring2022-05-29T13:21:05.000Z

We are applying an update and continuing to monitor for any further issues.

monitoring2022-05-29T13:00:40.000Z

The metrics delay started May 28 at 23:40 UTC and was resolved May 29 at 12:30 UTC. A fix was implemented and we are monitoring the results.

Apr 1, 2022

Report: "Incident on Cloudflare Impacting Our Services"

Last update 2022-04-01T20:32:01.668Z

resolved2022-04-01T20:32:01.651Z

The fix has been implemented by Cloudflare.

monitoring2022-04-01T20:06:30.933Z

An incident on Cloudflare resulted in some of the requests to our API and SDK events handler to return HTTP code 521. We no longer are seeing errors, but still monitoring. https://www.cloudflarestatus.com/

Mar 8, 2022

Report: "Incognia Transactions API Latency Above Normal"

Last update 2022-03-08T07:54:01.541Z

resolved2022-03-08T07:54:01.525Z

This incident has been resolved.

monitoring2022-03-08T07:42:12.348Z

A fix has been implemented and we are monitoring the results.

identified2022-03-08T06:14:13.097Z

The issue has been identified and a fix is being implemented.

investigating2022-03-08T05:32:52.870Z

We are currently investigating this issue.

Feb 22, 2022

Report: "API Reference had data lost"

Last update 2022-02-22T18:50:43.026Z

resolved2022-02-22T18:50:43.008Z

This incident has been resolved.

monitoring2022-02-22T18:06:03.812Z

A fix has been implemented and we are monitoring the results.

monitoring2022-02-22T17:54:52.088Z

A fix has been implemented and we monitoring the results

identified2022-02-22T17:54:30.408Z

A fix has been deployed and we monitoring the results

identified2022-02-22T17:15:31.406Z

The issue has been identified and a fix is being implemented.

monitoring2022-02-22T17:14:44.683Z

A fix has been implemented and we are monitoring the results.

identified2022-02-22T17:05:55.981Z

The issue has been identified and a fix is being implemented.

Feb 3, 2022

Report: "Payments Dashboard Doesn't Load"

Last update 2022-02-03T14:27:01.720Z

resolved2022-02-03T14:27:01.703Z

This incident has been resolved.

monitoring2022-02-03T13:45:37.303Z

A fix has been implemented and we are monitoring the results.

identified2022-02-03T13:39:38.467Z

The issue has been identified and a fix is being implemented.

investigating2022-02-03T13:24:39.022Z

We are currently investigating this issue.

Jan 18, 2022

Report: "Incognia API Outage"

Last update 2022-01-18T19:38:42.530Z

resolved2022-01-17T01:00:00.000Z

Incognia API outage due to a internal database problem. The server returned 5xx response for all requests during the period.

Dec 8, 2021

Report: "AWS Outage causes some error 500 on the token API"

Last update 2021-12-08T02:17:23.419Z

resolved2021-12-08T02:17:23.403Z

This incident has been resolved.

monitoring2021-12-07T22:53:54.970Z

A fix has been implemented and we are monitoring the results.

identified2021-12-07T18:36:36.880Z

Because of an outage on AWS region us-east-1 we had some side effect problems in some services.

Sep 1, 2021

Report: "Instabilities on dashboard access"

Last update 2021-09-01T11:02:15.106Z

resolved2021-08-31T21:30:42.000Z

This incident has been resolved.

monitoring2021-08-31T20:54:44.057Z

We are now seeing stable performance and will continue to monitor the system.

identified2021-08-31T20:34:03.369Z

Some users may be experiencing difficulties when trying to login into the dashboard. That is an issue with a third-party cloud provider, which is already looking into it. We will continue to keep you informed as the situation evolves.

May 19, 2021

Report: "Instabilities on dashboard access"

Last update 2021-05-19T20:26:45.569Z

resolved2021-05-19T20:26:45.556Z

This incident has been resolved.

monitoring2021-05-19T19:01:06.314Z

A fix has been implemented and we are monitoring.

identified2021-05-19T18:36:29.810Z

That is an issue with a third-party cloud provider. Our team is working on an alternative solution to avoid these errors

investigating2021-05-19T17:36:09.165Z

Some users may have experienced a 502 error when accessing the dashboard. We're looking into the issue and will update this incident soon as possible.