Is impact.com Down Right Now? Check if there is a current outage ongoing.

Many of our cloud based infrastructure providers are experiencing issues. As a result we are seeing partial outages on the platform on many pages that depend on these platforms. We are currently investigating.

We are currently investigating this issue.

This incident has been resolved and reports are catching up.

A fix has been implemented and we are monitoring results while processing catches up.

We identified the hardware issue and are working to replace the replica in our system so we can resume processing. There is no data loss.

We're currently experiencing reporting delays, but tracking is unaffected. We have identified the issue and we’re working to implement a fix as quickly as possible.

A fix has been implemented and we are monitoring results while processing catches up.

We identified the hardware issue and are working to replace the replica in our system so we can resume processing. There is no data loss.

We're currently experiencing reporting delays, but tracking is unaffected. We have identified the issue and we’re working to implement a fix as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Moving incident to resolved status.

Moving incident to monitoring status.

Routine scheduled maintenance will begin shortly. This is for incident management purposes and does not impact any services, so is safe to ignore.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing disruptions with the mobile app. Our team is actively investigating the issue in collaboration with Google to identify the root cause. We will provide updates as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing reduced performance on conversion tracking in the APAC region with customers integrated via the storefront plugins. We are investigating the issue.

This incident has been resolved.

The issue has been addressed and reporting data is quickly catching up. We expect everything to be up-to-date in about 1 hour.

We're currently experiencing reporting delays, but tracking is unaffected. We've identified the issue and are working on getting all data caught up as quickly as possible.

Metrics have returned to normal. APIs are available.

A fix has been implemented to resolve the elevated API errors and we are monitoring the results.

We have identified the issue and a fix is being deployed.

We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently experiencing reporting delays, but tracking is unaffected. We have identified the issue and we’re working to implement a fix as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our click reporting is currently delayed. We have identified the issue and we’re working on implementing a fix as quickly as possible. All other reporting is up to date, and tracking is unaffected.

We have identified the cause of the delay in conversion reporting for programs using third-party integrations, such as e-commerce, CRM, or payment platforms, and we are actively processing the backlog of conversions, which we expect to have caught up in in the next 10 hours.

We are currently investigating a delay in conversion tracking for programs using third-party integrations, such as e-commerce, CRM, or payment platform integrations. We will provide an update soon. Thank you for your patience as we investigate this matter.

The elevated API errors have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).

A fix has been implemented to resolve the elevated API errors and we are monitoring the results.

We were experiencing an elevated level of API errors. We have identified the issue and we’re working to implement a fix as quickly as possible.

We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the result.

The impact.com platform is currently experiencing an outage due to an issue with one of our upstream service providers. We understand the inconvenience this may cause and want to assure you that our team is actively working on resolving the problem. Our technical team is in direct communication with the vendor to expedite a resolution. We appreciate your patience and understanding during this time. Our top priority is to restore full functionality as quickly as possible.

We continue to work with our upstream partners investigating the issue. Reminder that tracking is unaffected.

The web portal application is experiencing intermittent errors. We are actively working to resolve the issue. Tracking is unaffected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

There was an issue loading actions into our analytics subsystem for about half of our clients Friday night. It has now been addressed and we are catching up very quickly, expecting everything back to normal in next 30 minutes. However for clients that export their actions for the previous day via API, the data may have been incomplete so we recommend that you check your export vs. what you see in your reporting and export again if necessary.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible.

The API disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).

A fix has been implemented to resolve the API disruptions and we are monitoring the results.

We have identified the issue and we’re working to implement a fix as quickly as possible.

We're currently experiencing a platform outage, primarily affecting API endpoints. Tracking is unaffected and all events will be processed as soon as the platform is back to normal operation. Our engineers are working diligently to resolve this issue and will provide additional updates once available.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

The action reporting delay has been resolved. Actions have been reprocessed and action reporting is no longer delayed. Please don’t hesitate to reach out to our support team by clicking 'Need help?' on the bottom right of your account > Tickets if you have any questions or concerns.

Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are continuing to be reprocessed. While this is happening, there may be a general delay in actions appearing in your reports. When a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’.

Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are currently being reprocessed. Why are we reprocessing these actions: An issue was detected in our data processing where the system did not assign a winning click to conversion or the system did not find all of the referring clicks. To be very conservative, we have decided to reprocess all data in the affected time period. What can you expect: If a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’. While these actions are reprocessed, there may be a general delay in actions appearing in your reports. What if you have questions: If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page. After our status page has been updated to a ‘Resolved’ status, if you have actions you are concerned about, please do not hesitate to reach out to our Support Team by clicking 'Need help?' on the bottom right of your account > Tickets).

Impact.com Action reporting is currently delayed. Actions from 2024/05/02 19:30 UTC to 2024/05/04 18:50 UTC are currently being reprocessed. While these actions are reprocessed, there may be a general delay in actions showing in reporting. All other reporting is up to date, and tracking is unaffected. We will provide updates as we work through reprocessing the actions. If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page. If you have any questions, please reach out to our Support team by clicking 'Need help?' on the bottom right of your account > Tickets)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing delays getting action data into reporting, but tracking is unaffected and there is no data loss. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

We have identified that some systems emails are currently not being delivered. We are working with our 3rd party provider to resolve this as soon as possible. Emails will be delivered once the issue is resolved. Thank you for your patience. Please subscribe for updates by clicking the "Subscribe to Updates" button on our status page, status.impact.com.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently experiencing platform session disruptions. We have identified the issue and we’re working to implement a fix as quickly as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

The Discover Marketplace screen disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).

The Discover Marketplace screen is currently unavailable for brands. We have identified the issue and continue to work with our third-party service provider to find a solution as quickly as possible. We will continue to provide periodic updates as they become available. If you have not done so already, we suggest subscribing to our status updates by clicking the 'Subscribe to updates' button on the upper right corner of our Status page (https://status.impact.com). Thank you for your patience while we work to resolve the issue.

The Discover Marketplace screen is currently unavailable for brands. We have identified the issue and we’re working with our third-party service provider to find a solution as quickly as possible. We will continue to provide periodic updates as they become available. If you have not done so already, we suggest subscribing to our status updates by clicking the 'Subscribe to updates' button on the upper right corner of our Status page (https://status.impact.com). Thank you for your patience while we work to resolve the issue.

The Discover Marketplace screen is currently unavailable for brands. We are investigating the issue and will provide an update as quickly as possible.

Data catchup is complete and the reports are up to date. This incident has been resolved. We appreciate your patience.

A fix has been implemented and we are monitoring the results. Data catchup is in progress. We expect the data to be caught up in a couple of hours.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our reporting is currently delayed, and we are working to resolve the issue as quickly as possible. Tracking is unaffected and we hope to have the data up to date shortly.

This incident has been resolved.

We have found the cause of the issue and addressed it. Jobs are catching up quickly and we expect lag will be reduced and data availability back to normal in about 30 minutes.

Reporting on Pending Actions is currently delayed and we are working to resolve the issue as quickly as possible. The data delay is on the Pending Actions UI screen and ActionUpdates API only. Actions, Clicks, Impressions & Performance reports are up to date. Tracking is unaffected and we hope to have the data up to date shortly.

This incident has now been resolved.

We are continuing to investigate this issue.

We are currently investigating this issue

Optimize Reports are now populated with data.

We have populated the last 3 months of data into Optimize Reports. We are processing approximately 2 months per hour and within 12 hours the data will be fully restored.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating why Optimize Reports are not populating with data.

This incident has been resolved. All users should now be able to access our platform, including the mobile app. Should you continue to experience anything out of the ordinary please do not hesitate to reach out to our Customer Solutions team by creating a ticket (Need Help? > Tickets).

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our reporting is currently delayed, and we are working to resolve the issue as quickly as possible. Tracking is unaffected and we hope to have the data up to date shortly.

During a deployment that should not have had any effect on the impact.com platform, some users may have been unable to log in for a brief time. Our engineers noticed right away and got to work on getting everything back to normal as quickly as possible. If for any reason you are still not able to log in please clear your cache and try again. Our Customer Solutions team is available should you need any help {Need help? > tickets}.

This incident has been resolved. We apologize for any inconvenience and appreciate your patience. Thank you.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are implementing a fix.

We're addressing an authentication problem in our mobile app, impacting access. Our team is actively working on a fix. We apologize for any inconvenience and appreciate your patience. Thank you.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing platform session disruptions. Our engineers are working diligently to resolve this issue and will provide additional updates once available.

Issue has been resolved and the data is catching up.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Our reporting is currently delayed, and we are working to resolve the issue as quickly as possible. Tracking is unaffected and we hope to have the data up to date shortly.

Our jobs processing of Click Export requests has been restored.

We are continuing to monitor for any further issues.

We are still experiencing delays in processing /ClickExport jobs. We have addressed the issue and have begun processing the backlog of jobs. We are a few hours behind in our processing and delays will continue until the backlog has been processed. We apologise for the inconvenience this has caused.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Our reporting is currently delayed, and we are working to resolve the issue as quickly as possible. Tracking is unaffected and we hope to have the data up to date shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.