Is Immuta Down Right Now? Check if there is a current outage ongoing.

The issue has been identified and a fix is being implemented.

This notice is to inform you about a service issue currently affecting the Immuta SaaS Marketplace platform for our US customers. We have identified an issue that resulted in some data sources created before 1:00 PM EST yesterday (June 11th) being temporarily removed. Our team is working with the highest priority to restore this data. We want to assure you that our team is focused on resolving this issue and restoring normal operations as quickly as possible. We apologize for any inconvenience this has caused and thank you for your patience and understanding. If you have any questions or concerns, our Immuta Customer Support team is available to help. You can open a ticket at https://support.immuta.com or, for urgent matters, email emergency-support@immuta.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is to inform you that we will be performing a scheduled deployment of the Immuta Data Governance SaaS solution.Deployment Information:- Zero Downtime: We have implemented measures to ensure continuous service availability throughout the deployment process. You should experience no interruption in system access or functionality.- Maintenance and Improvements: This deployment includes routine software updates and fixes aimed at enhancing solution performance and stability.- Feature Updates: For details on any new features or impactful changes, please refer to the "What's New?" section within the Immuta application or consult our online documentation.We appreciate your continued trust in Immuta.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

A maintenance event has been scheduled where we will be performing maintenance on the Immuta SaaS environment to the regions within North America.Please note that this deployment will include a brief period of downtime, during which the system will not be accessible. We apologize for any inconvenience this may cause and encourage you to plan accordingly.For information about what happens during a maintenance window, please refer to this information page: https://documentation.immuta.com/saas/releases/scheduled-maintenance-windows.Thank you for your patience and understanding as we work to continually improve our platform.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

A maintenance event has been scheduled where we will be performing maintenance on the Immuta SaaS environment to the regions in the EU timezones.Please note that this deployment will include a brief period of downtime, during which the system will not be accessible. We apologize for any inconvenience this may cause and encourage you to plan accordingly.For information about what happens during a maintenance window, please refer to this information page: https://documentation.immuta.com/saas/releases/scheduled-maintenance-windows.Thank you for your patience and understanding as we work to continually improve our platform.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A maintenance event has been scheduled where we will be performing maintenance on the Immuta SaaS environment to the regions in the APAC timezones.Please note that this deployment will include a brief period of downtime, during which the system will not be accessible. We apologize for any inconvenience this may cause and encourage you to plan accordingly.For information about what happens during a maintenance window, please refer to this information page: https://documentation.immuta.com/saas/releases/scheduled-maintenance-windows.Thank you for your patience and understanding as we work to continually improve our platform.

This incident has been resolved.

We've implemented a fix and are monitoring the results. Some jobs will restart as systems return to normal.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. This issue is impacting Marketplace along with domains and identification. While some users may not be impacted, others may experience intermittent issues. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

This incident has been resolved.

We've implemented a fix and are monitoring the results. Some jobs will restart as systems return to normal.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. This issue is impacting Marketplace along with domains and identification. While some users may not be impacted, others may experience intermittent issues.Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time.If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

This issue has been resolved. All updates have been performed to remove this vulnerability and additional policies have been in place to mitigate any exposure due to this type of exploit.

This notice is to inform you about a recently disclosed security vulnerability, known as "Ingress Nightmare," that affects certain Kubernetes Ingress configurations. While our SaaS solution utilizes Kubernetes, we have implemented controls to mitigate the potential impact of this vulnerability. What is the Ingress Nightmare Vulnerability (https://sysdig.com/blog/detecting-and-mitigating-ingressnightmare-cve-2025-1974/)? This vulnerability could, in certain scenarios, allow unauthorized access to services within a Kubernetes cluster. Impact on Our SaaS Solution: - We have existing security measures in place that limit the scope and potential impact of this vulnerability. - We are actively deploying updates to fully address and prevent this vulnerability. The deployment is scheduled for March 27th. Our Commitment to Security: - We conduct regular vulnerability scans to proactively identify and address security concerns. - Following the update deployment on March 27th, we will perform an immediate security scan to confirm the vulnerability has been completely resolved. Your security is our top priority. We are committed to maintaining a secure and reliable SaaS solution. If you have any questions or concerns, please don't hesitate to contact our support team.

We're excited to announce some improvements to our status page (https://status.immuta.com) and notification system, designed to give you more control over the updates you receive and make those updates more relevant to your specific needs. What's Changing? We're moving to a subscription-based notification model. Instead of receiving notifications for every event, you'll now be able to subscribe to the specific Immuta products and regions that are important to you. This means you'll only be alerted about the things that directly impact your workflow. We also will be adding the ability to set up webhooks as a notification channel. Just hit the “Subscribe to updates” button on https://status.immuta.com. Reduced Notification Frequency: We're also refining the types of events that trigger notifications. Moving forward, you'll only receive notifications for: - Platform Incidents: Unplanned disruptions to the Immuta service. - Maintenance with Downtime: Scheduled maintenance periods that will result in service interruption. Important Note: We will no longer send notifications for maintenance without downtime, these maintenance events will still be posted on the status page (status.immuta.com) for your reference. What Do You Need to Do? Nothing at this time. Your subscriptions have been migrated over and set up to the appropriate region/product notifications. If you ever want to change your preference, just click the Subscribe to Updates button in the upper right corner and use your registered email address to get started. We believe these updates will make our communication more effective and ensure you're always informed about the status of the Immuta services you rely on. If you have any questions, please don't hesitate to reach out to your Immuta representative or contact us through our support channels.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. This issue prevents the Permissions tab in the Connections UI from fully loading. While some users may not be impacted, others may experience degraded performance or intermittent connectivity issues. Our team has identified the issue and is actively working to resolve to restore the service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

This incident has been resolved.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. While some users may not be impacted, others may experience degraded performance or intermittent connectivity issues. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

The issue was found to be a problem with the AWS SES service, in working with AWS we were able to get the service restored and we will monitor to ensure functionality is working as expected. Thank you for your patience while this issue was being resolved.

This incident has been resolved.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to the email functionality within Europe region of Immuta's SaaS platform. Our team has identified the issue and is working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

The Immuta SaaS platform has experienced an outage incident. The outage should have only impacted systems for a brief period of time. This was related to an update that was pushed out that caused a brief outage during the deploy - which was not anticipated. We appreciate your patience and understanding as we resolved this issue. If you have any questions or concerns about this outage, please do not hesitate to contact our Immuta Customer Support team by opening a ticket at http://support.immuta.com, or in the event of an emergency, sending an email to emergency-support@immuta.com.

This notice is to inform you that the issue impacting the Immuta platform has been resolved. There was an issue with the Detect module that started at 04:00 UTC and was resolved by 13:30 UTC this morning. It impacted the US East environment only and full service has been restored. If you continue to be impacted, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com. Thank you for your continued support of Immuta, and we apologize for any inconvenience this incident may have caused.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. While some users may not be impacted, others may experience degraded performance or intermittent connectivity issues. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

This incident has been resolved.

This notice is to inform you that the issue impacting the Immuta platform (impacting scheduled maintenance jobs and health checks) has been resolved. We will continue to monitor the situation closely to ensure that the issue has been fully resolved. We will also conduct a root cause analysis of the incident to determine what caused it and how we can prevent similar incidents from happening in the future. We will post updates on this incident notice as we learn more. If you continue to be impacted, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com. Thank you for your continued support of Immuta, and we apologize for any inconvenience this incident may have caused.

This issue has been resolved. We are working with the vendor to make sure a permanent solution is in place.

We are continuing to work with the third party vendor on a permanent fix for this issue.

The issue has been identified and escalated with the vendor. We will continue to work on the resolution of this issue. Once again, this does not result in the loss of audit records or impact any other services.

We are continuing to monitor this issue. The under lying problem is an issue that has been identified with the cloud provider. Once again this only impacts the ingestion of the audit records - no other services are impacted.

We want to inform you that the Immuta SaaS platform is currently experiencing a performance-impacting event in processing audit records - all other services are not impacted. This will not cause lost audit records but will delay the processing of the records. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

Beginning at 18:49 UTC on June 13, 2023 we started receiving sporadic error messages from the AWS \(Amazon Web Services\) platform - many which would not effect the Immuta platform. As time progressed, more AWS systems failed - causing the potential for errors to propagate into the Immuta solution - several customers in the North America region were impacted. Amazon released an RCA for the situation: > _We quickly narrowed down the **root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda,** which caused errors directly for customers \(including through API Gateway\) and indirectly through the use by other AWS services._ As AWS was able to restore service, we monitored the systems to ensure service was restored.

This incident has been resolved.

We are continuing to monitor for any further issues.

Amazon has indicated that services have been restored and we are no longer seeing errors in our logging. We will continue to monitor this situation to ensure all services are working as expected.

We are continuing to monitor this situation. Amazon has reported back that services are being restored and should be fully operational soon.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event in the AWS IAM service. While some users may not be impacted, others may experience degraded performance or intermittent connectivity issues. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

This incident was related to the maintenance window today. A DNS change was made that caused some issues accessing Immuta Accounts as the DNS change propagated. We are continuing to monitor the issue as some DNS servers take longer to update than others.

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. While some users may not be impacted, others may experience degraded performance or intermittent connectivity issues involving the Immuta Accounts. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to emergency-support@immuta.com.

## **Root Cause** A change was introduced when upgrading the passport-saml package to address a reported critical level vulnerability \(CVE-2023-29017\). The new version of the library has several changes to required parameters, also how it handles undefined parameters.  This change introduced an issue that caused the library to not pass IAM authentication attempts.  When this issue occurs, Immuta software recognizes the failure of the IAM to be registered as the IAM being removed.  Upon removal of the IAM, all users, group memberships and attributes for the IAM were removed.  This would cause the loss of access to all data sources. ## **Short Term and Long Term Remediation** This issue was linked to the SaaS deployment that occurred on April 17, 2023 at 2:30pm EDT.  As a short term remediation, the Immuta instances  were rolled back to the previous software deployment  that was deployed on April 13th. .   The long term remediation is to investigate the updated passport-saml library and determine how to mitigate the issue safely. We will also determine additional testing that can be done to fully vet the changes in the third party library.  In addition to the engineering updates, we will be re-evaluating the automation of subscription policies when there are authentication failures.  We will be looking at safeguards to prevent failed authentications in this fashion to remove all data source access.

This issue was first reported as authentication issues when using a SAML based login. Users were presented with a 401 Unauthorized message when attempting a valid login. This prevented access to the UI and also in some cases access to the data sources. This only impacted sites using SAML authentication and the issue was resolved April 18 6:00 am EDT.