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IDnow GmbH is currently Operational

Last checked 2025-06-14T13:52:50.285Z from IDnow GmbH's official status page

Historical record of incidents for IDnow GmbH

Jun 4, 2025

Report: "[NG] New Release Deployment - IDCheck.io"

Last update 2025-06-04T10:00:00.000Z

Completed2025-06-04T10:00:00.000Z

The scheduled maintenance has been completed.

Verifying2025-06-04T09:29:00.000Z

Verification is currently underway for the maintenance items.

In progress2025-06-04T07:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-19T17:23:00.000Z

We will deploy a new release during the mentioned timeframe.There can be short period of time where our service may not be available.Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Report: "System maintenance [NG] (Check'n Sign)"

Last update 2025-06-04T07:40:00.000Z

Completed2025-06-04T07:40:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-04T07:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-03T14:32:00.000Z

Dear customer,We would like to inform you that our signature system will undergo scheduled maintenance. During the maintenance period, estimated to be 10 minutes, signature service may be interrupted, slow response times, or temporary unavailability of certain features.Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.ioSincerely Yours,IDnow DevOps Team

Jun 3, 2025

Report: "Maintenance: Change to IDnow - Gateway IPs"

Last update 2025-06-03T11:00:00.000Z

Completed2025-06-03T11:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-03T10:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-22T16:12:00.000Z

IDnow is changing its public IP addresses for the production system of gateway.idnow.de.What is changing?gateway.idnow.de will be reachable by a new single IP address 213.95.145.14, which is a part of our public subnet 213.95.145.0/27.Affected services:Webhooks: Source IPs will change from 62.128.13.224/29 to any IP from the 213.95.145.0/27 subnet.HTTP API: for connecting to gateway.idnow.de, the new IP 213.95.145.14 must be allowed/whitelisted.SFTP Access: for connecting to sftp.idnow.de, the new IP 213.95.145.29 must be allowed/whitelisted.Until the planned change on the 3rd of June 2025, you can already test the new HTTPS API endpoint under https://gateway-new.idnow.de.Please read all the details here https://content.idnow.io/upcoming-change-to-idnow-gateway-ips or reach out to https://support.idnow.io.Sincerely Yours,IDnow DevOps Team

Report: "Degraded Performance"

Last update 2025-06-03T08:44:00.000Z

Resolved2025-06-03T08:44:00.000Z

This incident has been resolved.

Update2025-06-03T08:36:00.000Z

We are continuing to monitor for any further issues.

Monitoring2025-06-03T08:35:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-06-03T08:09:00.000Z

We're experiencing an performance degradation and are currently looking into the issue.We will provide regular updates on the issue.

Report: "Degraded Performance of eSign with QTSP"

Last update 2025-06-03T08:07:00.000Z

Resolved2025-06-03T08:07:00.000Z

This incident has been resolved.

Monitoring2025-06-02T10:54:00.000Z

We experienced a service disruption with our signing service. Our team is working to identify the root cause and implement a solution. Customers who use esign with IDnow QTSP are affected.The issue has been resolved by 10:30 CEST.

Report: "New Release Deployment"

Last update 2025-06-03T07:00:00.000Z

Completed2025-06-03T07:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-03T06:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-20T11:31:00.000Z

Report: "Degraded Performance"

Last update 2025-06-03T06:44:07.371Z

resolved2025-06-03T06:44:07.355Z

This incident has been resolved.

monitoring2025-06-03T06:36:12.378Z

We are continuing to monitor for any further issues.

monitoring2025-06-03T06:35:59.961Z

A fix has been implemented and we are monitoring the results.

investigating2025-06-03T06:09:27.136Z

We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Report: "Degraded Performance of eSign with QTSP"

Last update 2025-06-03T06:07:53.766Z

resolved2025-06-03T06:07:53.749Z

This incident has been resolved.

monitoring2025-06-02T08:54:08.603Z

May 29, 2025

Report: "Service Disruption for esign with QTSP"

Last update 2025-05-29T09:09:00.000Z

Resolved2025-05-29T09:09:00.000Z

This incident has been resolved.

Monitoring2025-05-28T17:34:00.000Z

A fix has been implemented. Error rates are back to normal values. We will continue to monitor the situation.

Update2025-05-28T16:45:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-28T16:45:00.000Z

We are experiencing higher than normal error rates in our signing service.This only affects customers who use esign with IDnow QTSP.

Report: "Service Disruption for esign with QTSP"

Last update 2025-05-29T07:09:50.677Z

resolved2025-05-29T07:09:50.659Z

This incident has been resolved.

monitoring2025-05-28T15:34:34.314Z

A fix has been implemented. Error rates are back to normal values. We will continue to monitor the situation.

investigating2025-05-28T14:45:36.374Z

We are continuing to investigate this issue.

investigating2025-05-28T14:45:17.545Z

We are experiencing higher than normal error rates in our signing service. This only affects customers who use esign with IDnow QTSP.

May 28, 2025

Report: "[NG] New Release Deployment in TEST"

Last update 2025-05-28T10:30:00.000Z

Completed2025-05-28T10:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-28T08:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-19T17:20:00.000Z

We will deploy a new release in TEST environment during the mentioned timeframe.There can be short period of time where our service may not be available.Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

May 22, 2025

Report: "Service Disruption"

Last update 2025-05-22T16:02:00.000Z

Resolved2025-05-22T16:02:00.000Z

This incident has been resolved.

Monitoring2025-05-22T15:04:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-22T15:03:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-22T15:02:00.000Z

We are currently experiencing a service disruption.Our DevOps team is working to identify the root cause and implement a solution. **ADD_GENERAL_IMPACT** users may be affected. We will send an additional update in 60 minutes.

Report: "Service Disruption"

Last update 2025-05-22T14:02:49.319Z

resolved2025-05-22T14:02:49.302Z

This incident has been resolved.

monitoring2025-05-22T13:04:22.547Z

A fix has been implemented and we are monitoring the results.

identified2025-05-22T13:03:32.349Z

The issue has been identified and a fix is being implemented.

investigating2025-05-22T13:02:05.875Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. **ADD_GENERAL_IMPACT** users may be affected. We will send an additional update in 60 minutes.

May 2, 2025

Report: "Service Disruption for esign with QTSP"

Last update 2025-05-02T12:47:33.098Z

resolved2025-05-01T08:30:00.000Z

Apr 29, 2025

Report: "[Legacy] Service Disruption due to power outage"

Last update 2025-04-29T07:15:53.383Z

resolved2025-04-29T07:15:53.361Z

Legacy services are fully operational now.

monitoring2025-04-29T07:09:04.192Z

A fix has been implemented and we are monitoring the results.

identified2025-04-29T07:08:56.556Z

The issue has been identified and a fix is being implemented.

investigating2025-04-29T06:40:21.314Z

Check'n'Sign users connecting through Legacy environment may be affected. The team is working to identify the root cause.

investigating2025-04-29T05:19:28.000Z

We are currently experiencing a service disruption on Legacy due to a power outage Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

Report: "[LEGACY][Check'n Sign] Product Notification"

Last update 2025-04-29T05:19:28.104Z

investigating2024-10-11T07:48:40.188Z

Dear customers, We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms. For your reference and action, please find below the new URLs: ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/ ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/ We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io. Kind regards, Your IDnow Team

Report: "[LEGACY][IDCHECK.io] Product Notification"

Last update 2025-04-29T05:19:28.091Z

investigating2024-10-10T07:27:49.000Z

Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform. Dear customers, We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products).  The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms. Sunset Timeline for Legacy Platforms What you need to know: July 1, 2025: Legacy production end of life. The Legacy production environment will no longer be available and will be decommissioned. How can I get further support? We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io. Kind regards, Your IDnow Team

Mar 29, 2025

Report: "Service Disruption"

Last update 2025-03-29T18:47:58.313Z

resolved2025-03-29T18:47:58.297Z

This incident has been resolved.

monitoring2025-03-29T18:24:41.499Z

A fix has been implemented and we are monitoring the results

investigating2025-03-29T17:53:37.082Z

We are continuing to investigate this issue.

investigating2025-03-29T17:38:20.000Z

We are currently experiencing a service disruption. Some service may answer lately or don't answer Our DevOps team is working to identify the root cause and implement a solution. users may be affected. We will send an additional update in 60 minutes.

Mar 28, 2025

Report: "[NG] Service Performance Degradation"

Last update 2025-03-28T11:57:13.906Z

resolved2025-03-28T11:57:13.891Z

The incident has been resolved. We keep the platform under close monitoring.

monitoring2025-03-28T11:52:23.046Z

The service is back to stable.

identified2025-03-28T11:47:52.118Z

We identified the root cause. We are applying a patch.

investigating2025-03-28T11:33:36.989Z

We are currently experiencing a service performance degradation on NG. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Mar 19, 2025

Report: "[YRIS] Service Disruption"

Last update 2025-03-19T18:11:51.433Z

resolved2025-03-19T18:11:51.416Z

This incident has been resolved.

monitoring2025-03-19T16:35:43.799Z

A fix has been deployed, we are monitoring the service behaviour.

identified2025-03-19T09:31:30.469Z

YRIS hotfix should be deployed by the end of the day today.

identified2025-03-18T13:03:42.438Z

We are working on a hotfix with the development team to resolve that issue. Estimated time of arrival is tomorrow afternoon CET.

identified2025-03-18T09:03:05.392Z

The root cause has been identified, we are working on a fix to prevent the issue to happen again.

investigating2025-03-17T12:59:21.000Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. YRIS users may be affected. Other service is running as usual. We will send an additional update in 60 minutes.

Report: "[NG][IDCheckIO] Service Disruption"

Last update 2025-03-19T11:07:09.405Z

resolved2025-03-19T11:07:09.391Z

This incident has been resolved.

identified2025-03-19T09:09:27.799Z

We are currently experiencing a service disruption on notifications Our DevOps team is working to identify the root cause and implement a solution. IDCheckIO users may be affected. We will send an additional update in 30 minutes.

Report: "Service Disruption"

Last update 2025-03-19T09:24:11.663Z

resolved2025-03-19T09:24:11.648Z

This incident has been resolved.

monitoring2025-03-19T07:32:48.836Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-18T16:58:48.418Z

We are currently experiencing a service disruption. Users using web browsers might not be able to complete identification. Our team is working to identify the root cause and implement a solution.

Mar 17, 2025

Report: "Service Disruption (eSign Wallet)"

Last update 2025-03-17T13:01:23.359Z

resolved2025-03-17T13:01:23.344Z

This incident has been resolved.

monitoring2025-03-17T12:37:13.190Z

A fix has been implemented and we are monitoring the results.

identified2025-03-17T11:54:44.871Z

We are currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution.

Mar 16, 2025

Report: "[NG][ChecknSign] Service Disruption"

Last update 2025-03-16T20:16:42.813Z

resolved2025-03-16T20:16:42.796Z

This incident has been resolved.

identified2025-03-16T20:08:45.675Z

The issue has been identified and a fix is being implemented.

investigating2025-03-16T19:47:22.889Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Signature users may be affected. We will send an additional update in 60 minutes.

Mar 12, 2025

Report: "[NG][ChecknSign] Service Disruption"

Last update 2025-03-12T09:23:32.114Z

resolved2025-03-12T09:23:32.095Z

This incident has been resolved.

identified2025-03-12T09:01:37.771Z

Certificate renewal created a problem in our sign service

investigating2025-03-12T08:55:16.013Z

Mar 5, 2025

Report: "[NG] Service Disruption on signature"

Last update 2025-03-05T03:50:58.549Z

resolved2025-03-05T03:50:58.535Z

This incident has been resolved.

identified2025-03-05T03:49:24.736Z

The issue has been identified and a fix is being implemetend.

investigating2025-03-05T03:36:11.198Z

We are currently experiencing a service disruption on NG signature Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Mar 4, 2025

Report: "Degraded Performance"

Last update 2025-03-04T14:42:56.054Z

resolved2025-03-04T14:42:56.039Z

This incident has been resolved.

monitoring2025-03-04T12:25:08.640Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-04T11:36:41.620Z

We're experiencing a performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Report: "[IDCheck/PVID Testing/Sandbox] Service Disruption"

Last update 2025-03-04T09:49:49.713Z

resolved2025-03-04T09:49:49.697Z

This incident has been resolved.

identified2025-03-04T09:31:42.568Z

Most of the services are working now, still some functional flows are failing. We are investigating the remaining issues.

identified2025-03-04T08:24:53.189Z

We are investigating functional issues, they should be fixed by noon CET. We will update you at 11AM CET.

identified2025-03-03T18:09:27.819Z

Services are up and running but functional errors are happening. We will resume investigation first hour tomorrow morning.

identified2025-03-03T17:13:18.363Z

We are continuing to work on a fix for this issue.

identified2025-03-03T17:12:51.863Z

We fixed issues preventing us to startup the services so they will be up and running first hour tomorrow morning.

identified2025-03-03T15:50:55.668Z

We are facing an unexpected issue with a foundation service. The team is doing its best to restore the environment by end of day today.

identified2025-03-03T13:55:08.411Z

The services are starting now, the sandbox environment should be back up and running within the next hour.

identified2025-03-03T12:38:16.165Z

We are still working on restarting services gradually. Sorry for the inconvenience.

identified2025-03-03T10:26:01.605Z

The services will be restarted gradually within the next couple of hours.

identified2025-03-03T09:26:32.183Z

We are currently experiencing a service disruption on NG TESTING platform (aka Sandbox). Customers integration tests may be affected. We will send an additional update in 60 minutes.

Feb 18, 2025

Report: "[LEGACY] [IDCheck.IO] Service Disruption"

Last update 2025-02-18T07:04:08.143Z

resolved2025-02-18T07:04:08.131Z

We had a service disruption on Legacy IDCheckio service between 7:45 and 7:55

Feb 13, 2025

Report: "[NG][IDCheck.IO] Service Disruption"

Last update 2025-02-13T09:25:10.949Z

resolved2025-02-13T09:25:10.935Z

This incident has been resolved.

monitoring2025-02-13T09:12:13.948Z

A fix has been implemented and we are monitoring the results.

identified2025-02-13T08:58:01.793Z

The issue has been identified and a fix is being implemented.

monitoring2025-02-13T08:52:17.881Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-13T08:52:10.378Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. IDCheck.IO users may be affected. We will send an additional update in 60 minutes.

Jan 28, 2025

Report: "[NG] Checknsign service disruption"

Last update 2025-01-28T07:08:58.246Z

resolved2025-01-28T07:08:58.232Z

This incident has been resolved.

monitoring2025-01-28T07:03:27.421Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-28T06:59:11.498Z

Jan 21, 2025

Report: "[NG] Service Disruption"

Last update 2025-01-21T07:49:30.021Z

resolved2025-01-21T07:49:30.002Z

This incident has been resolved.

monitoring2025-01-21T02:48:01.769Z

We are continuing to monitor for any further issues.

monitoring2025-01-21T02:41:34.186Z

A fix has been implemented and we are monitoring the results.

identified2025-01-21T02:16:18.319Z

We are continuing to work on a fix for this issue.

identified2025-01-21T02:04:16.415Z

The issue has been identified and a fix is being implemented.

investigating2025-01-21T02:03:43.621Z

We are continuing to investigate this issue.

investigating2025-01-21T01:38:48.178Z

We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Jan 15, 2025

Report: "[NG][PVID] Service Disruption"

Last update 2025-01-15T15:03:59.411Z

resolved2025-01-15T15:03:59.394Z

YRIS service is now stable, so the incident has been completely resolved.

monitoring2025-01-15T09:44:47.661Z

YRIS is back up and running, we are closely monitoring the service.

monitoring2025-01-14T19:18:45.495Z

A patch has been deployed and YRIS service has been reopened.

identified2025-01-13T16:38:14.961Z

We are working closely with YRIS development team to restore the missing data within the next couple of days.

identified2025-01-13T09:52:23.277Z

The team keeps working on restoring data required to get YRIS back to its latest stable state. All other services are up and running since Friday.

identified2025-01-10T16:10:39.385Z

Our PVID and ETSI services are now operational again. However, the specific configurations set by our clients (notification endpoint, onboarding look & feel configuration) couldn't be restored so far. Our teams are still working on identifying a solution, but our PVID and ETSI clients may be required to push those configurations again.

identified2025-01-10T13:52:42.828Z

We are almost done with services deployment. We will start testing PVID flows out of Yris within the next hour.

identified2025-01-10T11:31:27.333Z

Services deployment is on-going, ETA is end of day today.

identified2025-01-10T09:20:33.563Z

The services are under deployment, it will take a couple of hours at the minimum

identified2025-01-10T03:37:43.602Z

The environment is still under restoration, the team will continue working on it today.

identified2025-01-09T23:21:44.099Z

The team is proceeding with restoring the environment.

identified2025-01-09T22:16:49.903Z

The team identified the root cause, we are looking for options to restore environment to the last stable state.

investigating2025-01-09T20:39:48.841Z

We are facing a major outage, be sure we are doing our best to restore the services as soon as possible.

investigating2025-01-09T19:00:05.344Z

The team is still working on restoring the services.

investigating2025-01-09T17:43:08.301Z

The team is still working on getting the environment back up and running.

investigating2025-01-09T16:04:30.227Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. PVID users We will send an additional update in 60 minutes.

Jan 8, 2025

Report: "[NG][IDCheckio] Non-ID document analysis service Disruption"

Last update 2025-01-08T16:01:01.300Z

resolved2025-01-08T16:01:01.285Z

This incident has been resolved.

monitoring2025-01-08T15:38:57.924Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-08T15:22:21.420Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Non ID document analysis service will not be handled correctly We will send an additional update in 60 minutes.

Jan 4, 2025

Report: "[NG][ChecknSign] Service Disruption"

Last update 2025-01-04T21:00:48.162Z

resolved2025-01-04T21:00:48.149Z

This incident has been resolved.

monitoring2025-01-04T20:52:53.080Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-04T20:52:08.114Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Jan 2, 2025

Report: "SFTP Server New Connection URL"

Last update 2025-01-02T11:49:51.782Z

resolved2025-01-02T11:49:51.768Z

This incident has been resolved.

monitoring2024-11-28T13:06:27.083Z

Dear customer, During a recent scheduled maintenance, we encountered unexpected issues that rendered the previous SFTP server inoperable. To ensure uninterrupted service, we have set up a new SFTP server for you to use. New SFTP server : sftp.idnow.de All of the existing connection details remain the same, only the hostname / URL changes to sftp.idnow.de We sincerely apologize for the inconvenience caused and appreciate your understanding as we work to improve our systems. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team

Dec 12, 2024

Report: "[NG] Service Disruption"

Last update 2024-12-12T14:42:55.020Z

resolved2024-12-12T14:42:55.002Z

This incident has been resolved.

monitoring2024-12-12T14:26:01.887Z

A fix has been implemented and we are monitoring the results.

identified2024-12-12T14:09:49.869Z

The issue has been identified and a fix is being implemented.

investigating2024-12-12T14:04:24.892Z

We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

Dec 10, 2024

Report: "Investigating - Critical errors"

Last update 2024-12-10T17:35:13.939Z

resolved2024-12-10T17:35:13.924Z

This incident has been resolved.

monitoring2024-12-10T16:57:12.814Z

We fixed the incident by rolling back to the latest stable version.

identified2024-12-10T11:51:56.580Z

IDCheck issue has been fixed, we are resuming the release deployment. PVID issue is still under investigation.

investigating2024-12-10T11:06:11.889Z

We are currently investigating an issue which is impacting our Identification services. Our DevOps team is aware of the issue and are currently working on the issue. We will provide regular updates on the issue.

Nov 27, 2024

Report: "Degraded Performance"

Last update 2024-11-27T16:11:15.555Z

resolved2024-11-27T16:11:15.541Z

This incident has been resolved.

monitoring2024-11-27T09:12:02.444Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-27T07:59:05.226Z

We are continuing to investigate this issue.

investigating2024-11-27T06:17:08.293Z

We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Nov 24, 2024

Report: "[LEGACY] - network incident on Idcheck and Checknsign"

Last update 2024-11-24T18:26:42.086Z

resolved2024-11-24T18:26:42.067Z

This incident has been resolved.

monitoring2024-11-24T18:05:31.571Z

Services appear back up

identified2024-11-24T17:33:16.589Z

Services are coming back up…

identified2024-11-24T17:19:54.587Z

The agent is on site.

identified2024-11-24T16:40:17.084Z

An agent is going on-site to see if the situation can be circumvented.

identified2024-11-24T16:17:46.014Z

Our hosting provider is having an electricity supply problem.

investigating2024-11-24T16:15:52.165Z

We are continuing to investigate this issue.

investigating2024-11-24T15:35:08.633Z

We are currently investigating this issue.

Nov 12, 2024

Report: "[NG][Yris] Service Disruption"

Last update 2024-11-12T16:00:15.739Z

resolved2024-11-12T16:00:15.718Z

This incident has been resolved.

investigating2024-11-12T14:36:40.000Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Yris users may be affected. We will send an additional update in 60 minutes.

Report: "[NG][2DDoc] Service Disruption"

Last update 2024-11-12T14:00:00.345Z

resolved2024-11-12T14:00:00.311Z

This incident has been resolved.

investigating2024-11-12T13:18:46.382Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Tax sheet analysis may be affected. We will send an additional update in 60 minutes.

Report: "[NG] [ChecknSign] Service Disruption"

Last update 2024-11-12T13:17:28.877Z

resolved2024-11-12T13:17:28.862Z

This incident has been resolved.

monitoring2024-11-12T11:06:01.434Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-12T10:45:42.116Z

Nov 11, 2024

Report: "Service Disruption"

Last update 2024-11-11T02:37:49.945Z

resolved2024-11-11T02:37:49.924Z

This incident has been resolved.

monitoring2024-11-11T02:26:23.811Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-11T01:39:46.111Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution

Nov 7, 2024

Report: "[NG][IDCheck.io]Service Disruption"

Last update 2024-11-07T14:45:48.989Z

resolved2024-11-07T14:45:48.976Z

This incident has been resolved.

monitoring2024-11-07T12:36:33.510Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-06T13:46:29.465Z

We are continuing to investigate this issue.

investigating2024-11-06T13:42:26.256Z

We are currently experiencing a service disruption on our Sandbox environment. Our DevOps team is working to identify the root cause and implement a solution.

Nov 4, 2024

Report: "[NG][IDCHECK.io] Degraded Performance"

Last update 2024-11-04T13:09:04.367Z

resolved2024-11-04T13:09:04.351Z

This incident has been resolved.

monitoring2024-11-04T11:37:49.337Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-04T10:26:05.430Z

We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Oct 30, 2024

Report: "Service Disruption"

Last update 2024-10-30T19:10:18.559Z

resolved2024-10-30T19:10:18.542Z

This incident has been resolved.

investigating2024-10-30T17:34:04.244Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. End users using AI QES might not be able to complete identification.

Oct 25, 2024

Report: "[NG][IDcheckio] Service Disruption"

Last update 2024-10-25T08:52:14.925Z

resolved2024-10-25T08:52:14.900Z

This incident has been resolved.

monitoring2024-10-25T08:16:01.885Z

A fix has been implemented and we are monitoring the results.

identified2024-10-25T08:05:27.808Z

We are continuing to work on a fix for this issue.

identified2024-10-25T08:05:06.000Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Oct 17, 2024

Report: "[NG][PVID][IDCHECK] Service Disruption"

Last update 2024-10-17T15:14:10.468Z

resolved2024-10-17T15:14:10.457Z

This incident has been resolved.

identified2024-10-17T14:46:53.487Z

The issue has been identified and a fix is being implemented.

investigating2024-10-17T14:37:06.869Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. **ADD_GENERAL_IMPACT** users may be affected. We will send an additional update in 60 minutes.

Report: "[NG] [Signature] Investigating"

Last update 2024-10-17T00:29:26.348Z

resolved2024-10-17T00:29:26.332Z

This incident has been resolved.

monitoring2024-10-17T00:26:18.820Z

A fix has been implemeted and we are monitoring the results.

investigating2024-10-17T00:09:42.247Z

We are currently investigating an issue which is impacting our signature services. Our DevOps team is aware of the issue and are currently working on the issue. We will provide regular updates on the issue.

Oct 11, 2024

Report: "[LEGACY][Check'n Sign] Product Notification"

Last update 2024-10-11T09:48:00.000Z

Investigating2024-10-11T09:48:00.000Z

Dear customers,We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.For your reference and action, please find below the new URLs:ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/We are committed to supporting you throughout this transition.If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.Kind regards,Your IDnow Team

Oct 10, 2024

Report: "[LEGACY][IDCHECK.io] Product Notification"

Last update 2024-10-10T09:27:00.000Z

Investigating2024-10-10T09:27:00.000Z

Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform. Dear customers, We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms. Sunset Timeline for Legacy Platforms What you need to know:July 1, 2025: Legacy production end of life. The Legacy production environment will no longer be available and will be decommissioned.How can I get further support? We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io. Kind regards, Your IDnow Team

Oct 1, 2024

Report: "[Lecagy] Service Disruption"

Last update 2024-10-01T21:03:52.051Z

resolved2024-10-01T21:03:52.034Z

This incident has been resolved.

monitoring2024-10-01T20:47:47.206Z

A fix has been implemented and we are monitoring the results.

investigating2024-10-01T20:29:27.913Z

We are continuing to investigate this issue.

investigating2024-10-01T19:07:46.664Z

We are currently experiencing a service disruption on legacy. Our team is working to identify the root cause and implement a solution. Idcheck users may be affected. We will send an additional update in 30 minutes.

Sep 30, 2024

Report: "[NG] Service Disruption"

Last update 2024-09-30T05:53:39.096Z

resolved2024-09-29T10:55:00.000Z

This incident has been resolved.

monitoring2024-09-29T10:47:07.737Z

A fix has been implemented and we are monitoring the results.

identified2024-09-29T09:49:19.019Z

We are continuing to work on a fix for this issue.

identified2024-09-29T09:29:32.647Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Idcheck users may be affected. We will send an additional update in 60 minutes.

Sep 27, 2024

Report: "[NG] [IDCHECK] Apache server down"

Last update 2024-09-27T14:41:25.783Z

resolved2024-09-27T14:41:25.767Z

This incident has been resolved.

monitoring2024-09-27T14:22:41.642Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-27T14:19:42.357Z

We are continuing to investigate this issue.

investigating2024-09-27T14:06:52.733Z

We are currently investigating this issue.

Sep 19, 2024

Report: "[LEGACY] IDCheck service disruption under investigation"

Last update 2024-09-19T16:14:53.081Z

resolved2024-09-19T16:14:53.070Z

The service is back to stable. Thanks for your understanding.

monitoring2024-09-19T14:05:45.439Z

The devops team identified the root cause. It has been fixed at 3:50PM FR time. The team is closely monitoring the platform.

investigating2024-09-19T12:59:01.988Z

We are experiencing a recurring service disruption since yesterday. It is impacting service authentication. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Report: "[LEGACY] Disruption service on IDcheck"

Last update 2024-09-19T03:17:18.649Z

resolved2024-09-19T03:17:18.631Z

We had a outage between 5:00 until 05:13. IDCheck.io users were affected only on legacy plateform

identified2024-09-19T03:13:55.042Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution

Sep 18, 2024

Report: "[LEGACY] Disruption service on IDcheck"

Last update 2024-09-18T18:10:49.123Z

resolved2024-09-18T18:10:49.106Z

We had a outage between 19:39 until 19:55. IDCheck.io users were affected only on legacy plateform

identified2024-09-18T18:07:37.040Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution

Report: "[LEGACY] Disruption service on IDcheck"

Last update 2024-09-18T07:10:03.004Z

resolved2024-09-18T07:10:02.985Z

We had a outage between 8h35 until 9h03. IDCheck.io users were affected only on legacy plateform

investigating2024-09-18T06:55:52.441Z

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution

Sep 6, 2024

Report: "Degraded Performance"

Last update 2024-09-06T12:01:43.798Z

resolved2024-09-06T12:01:43.786Z

This incident has been resolved.

monitoring2024-09-06T11:53:12.884Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-06T11:45:30.966Z

We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Aug 22, 2024

Report: "[NG[ChecknSign.io] Disk pressure on the tenant"

Last update 2024-08-22T09:05:01.527Z

resolved2024-08-22T09:05:01.510Z

This incident has been resolved.

investigating2024-08-22T08:57:49.491Z

We are currently investigating this issue.