IBM Video Streaming Incidents

Historical record of incidents for IBM Video Streaming

Apr 24, 2025

US AWS Prod - VLM 29.24.0 (No DB Migration / No Downtime) Security changes and Notification job

Last update 2025-04-24T13:40:00.000Z

Scheduled2025-04-24T15:30:00.000Z

We will be undergoing scheduled maintenance during this time.

In progress2025-04-24T13:40:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 14, 2025

Service maintenance

Last update 2025-04-14T07:00:00.000Z

Scheduled2025-04-14T10:00:00.000Z

We will be conducting scheduled maintenance on Monday, 14th April 2025, starting at the following times: 09:00 CET / 03:00 ET / 00:00 PT The maintenance is expected to last approximately 4 hours. (until 12:00 CET / 06:00 ET 03:00 PT)During this time, some viewers may experience a black screen. If this occurs, simply refreshing your page will resolve the issue.We apologize for any inconvenience caused and appreciate your understanding as we work to improve your experience.

In progress2025-04-14T07:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 30, 2025

RTMP LIVE Stream issues with some channels.

Last update 2025-03-30T02:51:00.000Z

Update2025-03-30T02:51:00.000Z

We are continuing to monitor for any further issues.

Monitoring2025-03-30T02:49:00.000Z

We have identified the issue and we are continuing to monitor.

Investigating2025-03-30T01:57:00.000Z

We are currently investigating an issue where some users are reporting errors streaming via RTMP from encoders to channels.

Mar 24, 2025

US AWS Prod - Ingest 1.11 (No DB Migration / No Downtime) Run TKO once daily

Last update 2025-03-24T17:34:00.000Z

Completed2025-03-24T17:34:00.000Z

The scheduled maintenance has been completed.

Verifying2025-03-24T17:32:00.000Z

Verification is currently underway for the maintenance items.

Scheduled2025-03-19T18:21:00.000Z

We will be undergoing scheduled maintenance during this time.

Mar 12, 2025

Issue with London ingest server

Last update 2025-03-12T17:27:00.000Z

Investigating2025-03-12T17:27:00.000Z

We are currently experiencing issues with our London Ingest servers. Any live streams that were connected to our London Ingest might experience some buffering on both the viewing and broadcasting side, This issue does not affect any new streams as we will redirect new connections into other ingest servers in the region. Our engineers are currently working on resolving this issue.