Is IBM Video Streaming Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

All systems are currently operating as expected. We will continue to closely monitor the situation to ensure stability and will take further action if necessary. Thank you for your patience and understanding while we worked through this issue.

We are currently experiencing performance issues impacting the following services: - VOD Playback - VOD Processing - Auto-Record - Live Playlist The issue appears to be related to a broader problem involving IBM Cloud, and we are actively working to mitigate the impact on our platform. Our engineering team is fully engaged and monitoring the situation closely. We understand the importance of these services and are doing everything we can to restore full performance as quickly as possible. We will continue to share updates as more information becomes available. Thank you for your patience and continued trust.

All systems are currently operating as expected. We will continue to closely monitor the situation to ensure stability and will take further action if necessary.Thank you for your patience and understanding while we worked through this issue.

We are currently experiencing performance issues impacting the following services:- VOD Playback- VOD Processing- Auto-Record- Live PlaylistThe issue appears to be related to a broader problem involving IBM Cloud, and we are actively working to mitigate the impact on our platform. Our engineering team is fully engaged and monitoring the situation closely.We understand the importance of these services and are doing everything we can to restore full performance as quickly as possible. We will continue to share updates as more information becomes available.Thank you for your patience and continued trust.

We are currently experiencing issues with our London Ingest servers. Any live streams that were connected to our London Ingest might experience some buffering on both the viewing and broadcasting side, This issue does not affect any new streams as we will redirect new connections into other ingest servers in the region. Our engineers are currently working on resolving this issue.

The recent service disruption impacting IBM Video Streaming has been fully resolved. All services are now operational following a successful recovery and verification process. We appreciate your patience and understanding throughout this incident.

The IBM Cloud team is slowly bringing services back up as stability tests are performed. IBM Video Streaming engineers are performing functionality tests on parts of the platform impacted. Many of the tests are successful and parts of the platform are now back up and working. Our teams will monitor the platform functionality across services as the IBM Cloud team continues with testing. We will update this status page as we hear more from both IBM Cloud teams and IBM Video Streaming engineers. Thank you for your continued patience.

We would like to inform our users that services on the IBM Cloud platform have started to recover. However, please note that the root cause of the disruption has not yet been officially confirmed as resolved by the IBM Cloud Team. Our engineering team is actively monitoring the situation and working with the team at IBM Cloud ensuring that restoration efforts are underway. IBM is working to ensure that all services are brought back online as quickly and reliably as possible. We appreciate your patience and understanding, and will continue to provide updates

Due to an ongoing issue with IBM Cloud, IBM Video Streaming access is impacted and services are currently unavailable. Our teams are actively investigating the incident and working to restore full functionality as quickly as possible. We will continue to provide updates as they become available. Thank you for your patience and understanding.

Due to an ongoing issue with IBM Cloud, users may experience failures when accessing Watson Live Captioning services, including both Live and Video on Demand (VOD) capabilities. Our teams are actively investigating the incident and working to restore full functionality as quickly as possible. We will continue to provide updates as they become available. Thank you for your patience and understanding.

Due to an ongoing issue with IBM Cloud, users may experience failures when accessing Watson Live Captioning services, including both Live and Video on Demand (VOD) capabilities. Our teams are actively investigating the incident and working to restore full functionality as quickly as possible.We will continue to provide updates as they become available. Thank you for your patience and understanding.

Due to an ongoing issue with IBM Cloud, users may experience failures when accessing Watson Live Captioning services, including both Live and Video on Demand (VOD) capabilities. Our teams are actively investigating the incident and working to restore full functionality as quickly as possible.We will continue to provide updates as they become available. Thank you for your patience and understanding.

Due to an ongoing issue with IBM Cloud, users may experience failures when accessing Watson Live Captioning services, including both Live and Video on Demand (VOD) capabilities. Our teams are actively investigating the incident and working to restore full functionality as quickly as possible.We will continue to provide updates as they become available. Thank you for your patience and understanding.

We will be undergoing scheduled maintenance during this time.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a problem affecting the ECDN production cluster. This may result in degraded performance or intermittent service disruptions for some users. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

This incident has been resolved.

We're currently experiencing an issue with one of our internal systems responsible for coordinating background tasks. As a result, caption generation may be degraded or delayed. Our team is actively working on a resolution and will share updates as they become available. Thank you for your patience.

We're currently experiencing an issue with one of our internal systems responsible for coordinating background tasks. As a result, caption generation may be degraded or delayed. Our team is actively working on a resolution and will share updates as they become available. Thank you for your patience.

We are currently experiencing a problem affecting the ECDN production cluster. This may result in degraded performance or intermittent service disruptions for some users. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.We will provide updates as more information becomes available. Thank you for your patience.

We will be undergoing scheduled maintenance during this time.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be conducting scheduled maintenance on Monday, 14th April 2025, starting at the following times: 09:00 CET / 03:00 ET / 00:00 PT The maintenance is expected to last approximately 4 hours. (until 12:00 CET / 06:00 ET 03:00 PT)During this time, some viewers may experience a black screen. If this occurs, simply refreshing your page will resolve the issue.We apologize for any inconvenience caused and appreciate your understanding as we work to improve your experience.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have identified the issue and we are continuing to monitor.

We are currently investigating an issue where some users are reporting errors streaming via RTMP from encoders to channels.

We are continuing to monitor for any further issues.

We have identified the issue and we are continuing to monitor.

We are currently investigating an issue where some users are reporting errors streaming via RTMP from encoders to channels.

The scheduled maintenance has been completed.

Verification is currently underway for the maintenance items.

We will be undergoing scheduled maintenance during this time.

We are currently experiencing issues with our London Ingest servers. Any live streams that were connected to our London Ingest might experience some buffering on both the viewing and broadcasting side, This issue does not affect any new streams as we will redirect new connections into other ingest servers in the region. Our engineers are currently working on resolving this issue.

This incident has been resolved.

The issue affecting some of our website services has been fully resolved. Our team has implemented the necessary fixes, and services are now operating normally. We will continue to monitor the situation to ensure everything remains stable. Thank you for your patience and understanding throughout this process.

The issue affecting some of our website services has been identified. Our technical team is currently working diligently to resolve the problem and restore full functionality. We appreciate your patience and understanding during this time, and we will provide further updates as the situation progresses. Thank you for your continued support.

We are currently experiencing technical difficulties affecting some of our website services. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time.

This incident has been resolved.

We are experiencing intermittent playback issues across the platform. Our Engineering team is currently looking into it, We will update this status page when we hear from our team. Thank you for your patience,

We are pleased to inform our users that the issue affecting VOD processing has been resolved. All VOD services are now fully operational. We sincerely apologize for any inconvenience caused during this downtime and appreciate your patience and understanding as we worked to address the issue. If you experience any further problems, please do not hesitate to contact our support team.

We would like to inform our users that VOD processing (for VOD/VTT uploads, new auto-records, VOD related prcocesses) may still have delays at this time. Our technical teams are actively working to resolve the issue, and we are closely monitoring the situation. We sincerely apologize for any inconvenience caused and appreciate your continued patience. Further updates will be provided as they become available.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

affected VOD processing may cause delayed processing of new auto-records, VOD/VTT uploads, or other VOD related processes. We are currently investigating the issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with video processing. Thank you for your patience as we investigate.

This incident has been resolved.

After investigation and testing, the London ingest server is operational again; we are monitoring the results.

We have received reports of issue where viewers reported intermittent black screen buffering issues while watching LIVE streams. We are currently investigating and identified an issue with our London ingest server. Thank you for your patience as our team resolves the issue.

This incident has been resolved.

We have identified the root cause. The new vod process starts as expected. The old, existing processing has been restarted. We continue to monitor the results.

We are continuing to investigate this issue.

We are currently investigating an issue with video processing (video uploads remaining in the 'Queued' status., VTT upload, video download). Thank you for your patience as we investigate.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineering team is currently investigating the issue that’s affecting live streaming. We’ll update this page as our engineers work on resolving the issue.

This incident has been resolved.

The video upload issue has been identified and a fix was implemented. We are now seeing videos that were stuck in "Queue" now being processed. Thank you for your patience. We will continue to monitor the issue.

We are continuing to investigate this issue.

We are currently investigating an issue to where video uploads remain in "Queued" Process". Video playback is not affected . Thank you for your patience as we investigate.

This incident has been resolved.

Our engineering team is currently investigating an issue that's affecting Live Streaming and VOD playback on our EU Cluster. We will update this page as our engineers work on resolving the issue.

This incident has been resolved.

The issue is now resolved, and our engineering team is currently monitoring the situation.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating issues of intermittent issues around webpage loading , LIVE streaming and VOD viewing.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are reopening a past issue affecting our EU Cluster. Areas that are affected are: -Live broadcast -Live playlist -Vod playback

This incident has now been resolved.

We are continuing to investigate this issue.

We are currently investigating an issue affecting our EU Cluster for -Live broadcast -Live playlist -Vod playback

Our engineering team has confirmed that this issue is resolved and that the platform is back to full functionality. Please reach out to support should you experience issues. thank you for your patience as our team worked to fix and resolve this issue.

Our engineers have applied a fix and we have regained site functionality. There is minor latency pulling up channel pages and connecting to the platform as our engineering teams continue to work on regaining full site functionality.

We are currently investigating the issue. Updates will be displayed as they become available.

This incident has been resolved.

Our engineering team is currently monitoring our Live playlist and we will update this page with additional information asap

We are currently monitoring an intermittent issue affecting our live playlist feature. Our engineers have noticed some anomalies and are currently investigating the root cause. We will update our status page as we hear more from our team. Thank you for your patience.

This incident has been resolved.

Our engineering team has identified and applied a fix to our storage and is continuing to restore access to affected videos. Should you have an urgent request for VOD prioritization, please reach out to IBM Video Streaming support. Videos that have already been restored will need to be re-published for viewing access.

There was an incident today that impacted the indexing of some videos in our storage, making those videos temporarily unavailable. If any of your videos were impacted, you will still see the videos listed in your dashboard, on channel pages or embedded players, but they will not be available for editing or playback. Our engineers are working on restoring access. Please subscribe to this issue to receive email updates. Thank you for your patience and understanding.

This incident has been resolved.

Please note that as of November 1st, 2022 the IBM Video Streaming (Video Streaming and Enterprise Video Streaming) Mobile Apps, also the IBM Video Streaming Player SDK and Broadcaster SDK will not receive new updates or support. For alternative methods to broadcast live video please visit our Support Center. Also you may find information for alternative methods to create customized viewer experiences with our APIs on our Developer Tools pages. Users may also continue to access Video Streaming through the web, both at video.ibm.com and through Embedded modules.

This incident has been resolved.

Modified Support Hours – Beginning November 1, 2022, our support hours will be changing. The new support hours will be from 12am-9pm Pacific Time Monday through Friday and 8am-9pm Pacific Time on Saturday and Sunday. If you need to submit a ticket during times when support is unavailable, you may still use the web form available and we will respond as quickly as possible: https://support.video.ibm.com/hc/en-us/requests/new

The issue has been resolved.

Service is recovered. We are continuing to monitor and working on improvements.

We are continuing to work on a fix for this issue.

Service is recovered. We are continuing to monitor and working on improvements.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Around 10/5, 9:25pm Pacific time, we experienced what appeared to be load balancing issues that affected broadcasts/channels on our worldwide cluster. We are currently investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

Our team has re-enabled our Chat and QnA for Video Streaming accounts. As a reminder, email addresses will still be absent on chat exports as the team works to address issues related to these. We will update this page once the team has let us know that email addresses are available on chat exports. Appreciate your patience as we work through these issues. Thank you for your understanding

Engineering has completed maintenance on the chat feature and will be re-enabling it for Video Streaming customers on August 1st. There is continuing work addressing email addresses showing up on chat exports, which will continue for a few days as the team ensures that the data export connected to chat is 100% functional. No data will be lost and after the fix is released, email address will show up on chat exports as normal. Thank you for your patience and understanding while our team works on this issue.

We are currently performing emergency maintenance on our chat module for Vide Streaming customers. EVS accounts should see chat as normal, please subscribe to our status page for updates

This incident has been resolved.

The outage has been resolved and all applications are responding quickly and correctly. All customers should be able to resume normal use

There is a global COS outage. Our impacted components: vod playback vod processing auto-record live-playlist We are currently investigating the issue and will provide updates as they become available

This incident has been resolved.

Currently, there have been reports of Live Playlists not starting. The engineering team is investigating this instability related to our Live Playlist. The team is working as quickly as possible to fix the issue. Thank you for your patience while we work to resolve this issue.

This incident has been resolved.

Due to IBM policy, our customers are now required to use multi-factor authentication to log into their IBM Video Streaming accounts using IBMid. When you next log in at video.ibm.com using your IBMid, you will be prompted to update your multi-factor authentication details. For more information on multi-factor authentication, please follow the link here: https://docs.verify.ibm.com/verify/docs/multi-factor-authentication If you experience difficulties logging in with your IBMid or updating your multi-factor authentication, please contact IBM Helpdesk: http://ibm.com/mysupport

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating an issue where the "chat" field is not displaying correctly on the channel page in the interactivity section for some users.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and fixed. Our engineering team is currently monitoring the performance.

Video-on-demand playback is also affected. We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

As part of the data center modernization strategy for IBM Cloud®, several data centers and PODs are scheduled to consolidate. It affects Watson Media live broadcasting services as we will not have stream ingestion services in mex01, hkg02 and seo01 datacenters. For customers in these regions broadcast traffic will be routed to ingestion services in dal09, sng01, tok02 respectively. The change will be effective on 17th October 2022. This message is about to notify our customers, no further action is needed.

Our engineering team has let us know that it is safe to resolve this issue, Please reach out to support should you run into any problems with the platform. thank you again so much for your patience,

Engineering has identified and fixed the issue affecting QnA, The team is currently monitoring the service to ensure that the QnA performs normally. We appreciate your patience while our team fixed the issue.

We are looking into the root cause and remedy.

Our engineering team has let us know that this issue is now resolved. Thank you so much for your patience while our team addressed the issue with our QnA

Our engineering team has deployed a fix for this issue. It is now propagating across our platform. Please reach out to support if you're still running into issues. Thank you for your patience,

Our engineering team is still currently working on a fix for the QnA, we will continue to update this page as we find out more.

We are currently experiencing issues with our QnA. Our engineers are investigating, and are trying to restore the service on the backend. We will update this page as soon as we hear back from the team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating the root cause of the issue. Please expect longer delays in the video processing.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The root cause of the issue has been identified. Currently We are re-routing the traffic from WDC (Washington) to either Dallas (DAL) or San Jose (SJC), where our delivery service is stable. We will provide further updates as they become available

We are currently investigating this issue.

This incident has been resolved

No incidents of Black Screen while LIVE streaming .We are continuing to monitor the situation.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue in certain cases where Black screens appear on the channel while streaming Live.

This incident has been resolved

We have an issue which impacts players/viewers who are using ZScaler IP addresses. If they are impacted they won’t get chunks and they will see a blackscreen. We are working on it to fix this as soon as possible.

ECDN portal is working fine again. Issue resolved

We are currently experiencing issues with our EU ECDN Production Cluster. Our engineering teams are investigating the issue.

This incident has been resolved.

We are continuing to investigate this issue.

Engineering is currently investigating the issue. Our apologies for the inconvenience and thank you for your patience! Best Regards, IBM Cloud Video

This issue has been resolved.

We have an issue with the ECDN Remote Assistance server. ECDN-boxes can serve well but there is a red light on the dashboard that the servers health status is poor now because the remote assistance feature is not working at the moment. We are currently working on recovering it.

The incident has been resolved

Partial outages and slowdown in processing could occur, but all systems are still functioning currently. The team is currently investigating.

This incident has been resolved

A fix has been implemented and we are monitoring the results

The issue has been identified the fix is being applied

We are continuing to investigate this issue.

We are facing issues with streaming, our engineering team already working on this to fix it as soon as possible.

This incident has been resolved

It looks like this is related to the planned maintenance we did earlier today on flot. Not everyone is affected, it works/not works based on what flot instance the client related to. We’re investigating the root cause of this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively working on resolving the issues with connectivity. We apologize for the inconvenience it is causing to your scheduled broadcasts

Engineering has confirmed that Live Playlist is stable and should not present any further issues. Please check the dashboard for messages on best practices and limitations to the live playlist. Thanks for your patience,

We are continuing to track intermittent issues with Live Playlist for some customers and are working on both near-term as well as long-term improvements. We have developed early-access enhancements that can be applied on a channel-by-channel basis. If you have mission critical streams/broadcasts that are reliant on Live Playlist, please reach out to our support team via phone/chat or our ticket form so the team can apply an enhancement for your channel(s). We also have an updated Live Playlist Support article which covers new messaging that you will see inside of the dashboard. Please check the article for updates. https://support.video.ibm.com/hc/en-us/articles/4408508160018

We are continuing to monitor this issue. If you have mission critical streams/broadcasts that are reliant on Live Playlist, please reach out to our support team via phone/chat and our ticket form so the team can apply a workaround for your channel(s)

We were working hard to resolve the issue and we managed to improve the reliability of the Live Playlist service. The issue has not been reported in the last days, we keep on monitoring the system health.

We are actively working on resolving the playback issues resulting from our live playlist feature. We apologize for the inconvenience it is causing to your scheduled broadcasts.

The incident has been resolved.

We are currently investigating issues on our EU Cluster which could affect Login/Authentication, VOD Load times and Broadcasting. These issues appear to be stemming from a network issue within the IBM Cloud. Our engineering team is engaged and looking into these issues. We will update the status page as soon as we receive updates from our team.

Our engineering team has just confirmed that this issue is resolved. Please reach out to support should you run into any issues with Q&A.

Our engineering team has informed us of an issue with Moderators and Q&A, due to a recent release. Currently, the Q&A module does not recognize moderators on both Enterprise Video Streaming channel pages as well as embeds. Moderation is still available for admins from the Dashboard on the Q&A direct links (eg. https://video.ibm.com/qna/<ChannelID>?ownermode=1; VS and Auth API users are not affected). The team will deploy a fix for this as soon as it is ready. Thank you for your patience.