Historical record of incidents for Hudl
Report: "Hudl TV livestreams not starting"
Last updateSome Hudl TV livestreams are not starting at the scheduled time. Livestreams may start late or not at all. We are investigating the issue.
Report: "Slow or Unresponsive pages (Schedule, Team Settings, Focus, Fan)"
Last updateWe are currently investigating the issues.
Report: "Hudl Recruit is not properly loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Login issues"
Last updateThis has been resolved. We appreciate your patience while we looked to get this corrected.
We have implemented a fix and logging in appears to be working properly. We will continue to monitor to ensure we have this fully handled.
We have identified the issue and are looking to implement the fix shortly.
We are continuing to investigate this issue.
We are currently having issues with users being able to login. We believe if you were previously logged in you should not run into issues but we are actively investigating the problem
Report: "We are experiencing delays of Assist Breakdowns"
Last updateThe incident has been resolved. Thank you for your patience!
We’ve identified the cause of the issue impacting Assist Breakdowns and are working towards a solution.
We are continuing to investigate this issue and appreciate your patience.
We are continuing to investigate the issue and hope to have an update shortly
We are currently investigating the issue and will have an update soon.
Report: "We are experiencing issues with Focus Livestreams stopping unexpectedly during broadcasts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue
Report: "Library not properly loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to look into this issue and appreciate your patience while we continue to look for a solution.
We are currently experiencing issues with the library not properly loading. Our team is actively looking at this and will update as soon as we have more information
Report: "We are experiencing issues with video uploads across the following platforms: Hudl Focus, Livestreaming, and IOS uploads"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’ve identified the cause and are working towards a solution.
We’re investigating issues and will have an update shortly
Report: "The direct exchange tab is stuck loading on Hudl.com"
Last updateThis incident has been resolved. Thanks for your patience!
A fix has been implemented and we are monitoring the results
The issue has been identified and a fix is being implemented
We’re continuing to investigate issues with Hudl.com search function and will have an update shortly.
We are currently investigating this issue.
Report: "Highlights are not fully rendering and are stuck processing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The issue is still active. We are investigating further.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue. Please subscribe to updates to stay informed on the issue.
Report: "Hudl Fan and Hudl Highlights display Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Volleymetrics Visual Analystics page is down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results
We’ve identified the cause and are working towards a solution.
Report: "Volleymetrics Site is down"
Last updateThis incident has been resolved. Thanks again for your patience!
A fix has been implemented and we are monitoring the results
We are continuing to work on a fix for this issue.
We are continuing to implement a fix for this issue.
We’ve found the root cause and a solution to this problem is currently being implemented. Thanks for your patience. We’ll share an update as soon as Volleymetrics is back up and running.
A fix has been implemented and we are monitoring the results.
We have identified the problem and we are working on a fix. We will update as soon as we have more information.
Report: "Hudl Fan Site is Down."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating Hudl Fan being down and will provide updates.
Report: "Team Management page does not load"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Hudl Messaging outage on Web"
Last updateWe are back to fully operational
A fix as been implemented and appears to be working as expected again!
We have identified the issue and are looking to implement a fix.
We are continuing to investigate this issue.
We are currently experiencing an outage around the messaging platform within Hudl. We are actively investigating this and will send updates as soon as we know more.
Report: "Wyscout Platform Slowness"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Currently we are facing general slowness on Wyscout Platform. We have observed few pages returning 404 error, which might impact Public APIs.
Report: "Support Help Form and Support Tutorials are down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Support Help form and tutorial pages are currently down. We are investigating the issue.
Report: "Hudl.com is slow to load"
Last updateAll Hudl services are up and running. Thanks for your patience.
The issue has been identified and a fix is being implemented. We’re monitoring the results of this solution and will let you know once we know more. Thanks for sticking with us!
We’re investigating issues with Hudl.com and will have an update shortly.
Report: "Hudl.com and Hudl Fan is slow to load"
Last updateAll Hudl services are up and running. Thanks for your patience.
We believe we've fixed the issue affecting Hudl.com and Hudl Fan. We’re monitoring the results of this solution and will let you know once we know more. Thanks for sticking with us!
We’re investigating issues with Hudl.com and will have an update shortly.
Report: "Hudl Performance Issues and Slow Load Times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue with the video library.
Report: "Issues loading the Hudl Library"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Users are currently having issues loading content in the Hudl Library. We are investigating the issue.
Report: "Hudl pages are returning incorrect text"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
This issue has been identified and a fix is being implemented. Pages should no longer contain incorrect text.
We are currently investigating this issue.
Report: "Unable to load Visual Analytics stats or receive reports from Volleymetrics"
Last updateThis incident has been resolved.
We have identified the issue and are monitoring fixes that we have implemented
We are currently aware of users unable to load Visual Analytics stats and receiving emails for Reports and are actively investigating this issue.
Report: "Manage Library pages are experiencing loading issues"
Last updateUsers should be able to use the Hudl Classic Manage Library page without any issues. Thanks again for your patience!
We’ve applied a solution for the Hudl Classic Manage Library page and are monitoring the results.
Hudl Classic Manage Library page is still experiencing delays. We'll be back soon with more updates.
We are continuing to investigate this issue.
We’re investigating issues with the Hudl Classic Manage Library page and will have an update shortly.
Report: "Hudl is currently experiencing downtime"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have implemented a fix. Some serves may see slow or degraded performance as we continue to work through this fix.
We have identified the problem and we are working on a fix. We will update as soon as we have more information.
We are continuing to investigate this issue.
We are actively investigating the issue and will update as soon as we can
Report: "Unable to schedule events in Volleymetrics"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently aware of users being unable to schedule practices or matches in Volleymetrics at this time and our team is currently investigating the issue.
Report: "Hudl Instat content is currently unavailable to users"
Last updateHudl Instat is back up and running
A fix for Hudl Instat content access has been implemented. We believe we have successfully fixed the content access issue and are monitoring the results. If you are still experiencing issues, please clear your cache and then log out/log back in. Thanks again for your patience!
We’re still looking into Hudl Instat Content issues. We'll be back soon with more updates.
Report: "Hudl Site Performance: Payment Portal"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Hi, we are currently investigating an issue with our payment portal and our team is actively aware and looking into the issue.
Report: "Hudl Performance Issues and Slow Load Times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing slow load times and are aware of the issue and are actively investigating it.
Report: "Wyscout is slow to load or application is unavailable for customers"
Last updateThis incident has been resolved.
A fix has been implemented and we are actively monitoring the results.
We are continuing to work on a fix for this issue. The Wyscout API endpoints v3/Matches/wyid/Events will remain unavailable as we continue to work on a resolution.
We have identified the issue and are working on a resolution. The Wyscout platform performance should be fully operational. The Wyscout API endpoints v3/Matches/wyid/Events will remain unavailable as we continue to work on a resolution.
We're continuing to investigate the source of the problem. Wyscout's public API is currently down, but other applications are starting to return to functionality.
We are currently investigating slow or failed loading for customers using Wyscout.com.
Report: "Instat Web Page Inaccessible"
Last updateAll Hudl services are up and running. Teams should be able to watch videos on Hudl Instat without any issues. Thanks again for your patience!
A fix for the video player has been implemented. We believe we have successfully fixed the video player and are monitoring the results. If you are still experiencing issues, please fill out this form https://support.hudl.com/s/contactsupport?Category=m0H8X00000006jOUAQ. Thanks again for your patience!
We are currently investigating the issue of not being able to view video on the Instat platform. We appreciate your patience during this time.
Report: "Instat Site Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating issues with video loading on Instat for Hockey & Basketball. A potential workaround is to click the next clip in the playlist and then go back
Report: "Instat 502 Bad Gateway Error"
Last updateThis incident has been resolved. Thank you for your patience.
A fix has been implemented and we are continuing to monitor the results. Thank you for your patience.
We believe to have identified the issue and are working on a fix.
We are continuing to investigate this issue.
We are currently investigating errors of a 502 Bad Gateway Error while trying to access hockey.instatscout.com and basketball.instatscout.com
Report: "Site Performance Incident"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and Hudl has returned to normal operation. Hudl Fan is still being impacted and schedule entries will be temporarily unavailable.
The issue has been identified and a fix is being implemented.
Users are seeing issues with Hudl schedules and Hudl Fan content loading
We are currently investigating this issue.
Report: "Hudl library not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Hudl Library is loading slowly and video playback could be impacted.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating issues with the Hudl Video Library not loading
Report: "Reports are failing to update with recent game breakdowns"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Instat Site Performance"
Last updateGood news! Problems with Instat site performance have been resolved. Thanks for your patience.
We’ve identified the cause of the Instat site performance issue and are working towards a solution.
We’re investigating performance issues with Instat and will have an update shortly.
Report: "Hudl Fan pages failing to load content"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue.
Report: "Users are unable to access Instat platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are currently unable to login into Instat. We are currently investigating this issue.
Report: "Users are Experiencing Issues with Reports Page"
Last updateThe issue has been resolved and teams should now be able to use the Reports page as intended. Thanks again for your patience!
We've found the root cause of the reports page issue some of our users are experiencing and a solution to this problem is currently being implemented. Thanks for your patience. We'll share an update as soon as things are back up and running.
We are currently investigating the issue with stats not populating in the reports section.
Report: "Library Loading issues"
Last updateThis incident has been resolved.
We have implemented a fix and we will be monitoring for the time being.
We are continuing to investigate the Library issues that are occurring at this time.
We have identified the issue with the library and are working to implement a fix.
Some users may be experiencing slow load times in the library. We are actively looking into this issue. In the meantime, refreshing a couple of times might resolve this problem.
Report: "Users are experiencing issues accessing video library on Hudl.com"
Last updateGood news! Issues with the Hudl library have been resolved. Thanks for your patience.
We are continuing to monitor for any further issues.
We believe we've fixed the issue affecting the Hudl Library. We’re monitoring the results of this solution and will let you know once we know more. Thanks for sticking with us!
We’re still looking into the issues surrounding the Hudl library. We'll be back soon with more updates.
We’re still investigating issues with the Hudl.com library and will have an update shortly.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We’re investigating issues with the Hudl library and will have an update shortly.
Report: "Users are having issues accessing pages on Hudl.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue
Report: "Users are experiencing issues with video playback on the Hudl App"
Last updateThis incident with video playback within the app has been resolved.
A fix has been implemented for videos impacted by this incident and we are monitoring the results.
We are still investigating the issue some users are seeing with video playback on the Hudl App. Playback on the web is currently unaffected and can be utilized as normal.
We have identified the issue that impacted videos playing back on the Hudl App. We are working towards a solution for affected videos and will provide more updates soon.
We are investigating the issue some users are seeing with video playback on the Hudl App. Playback on the web is currently unaffected and can be utilized as normal.
Report: "Unable to login to Hudl Instat"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We’ve identified the root cause of the outage affecting users accessing Instat. A solution to this problem is currently being implemented. Thanks for your patience. We’ll share an update as soon as things are back up and running.
We’ve identified the root cause of the outage affecting users accessing Instat. A solution to this problem is currently being implemented. Thanks for your patience. We’ll share an update as soon as things are back up and running.
We’ve identified the root cause of the outage affecting users accessing Instat. A solution to this problem is currently being implemented. Thanks for your patience. We’ll share an update as soon as things are back up and running.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Users are having issues logging in to Hudl web domains"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Hudl Focus App is Experiencing Issues"
Last updateIssues with Focus cameras and the Focus app appear to be resolved. If you continue to see issues, please reach out to our team and let us know: https://www.hudl.com/support/contact
We are continuing to monitor for any further issues.
The Hudl Focus App is recovering but still experiencing some issues. We are monitoring the status
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate the issues with livestreams and the Focus app
We are continuing to investigate this issue.
We are continuing to investigate issues with Hudl Focus/Livestreaming
We are continuing to investigate issues with Hudl.com and Focus camera events/livestreams.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Users are having issues accessing pages on Hudl.com"
Last updateWe’re happy to report issues around users accessing Hudl have been resolved. Thanks again for your patience. If you continue to see any additional issues, let us know: https://www.hudl.com/support/contact!
We have implemented a fix to the issue of users accessing Hudl. We’re monitoring the results of this solution and will let you know once we know more. Thanks for sticking with us.
We’ve identified server issues are the root cause of the partial outage affecting users accessing Hudl. A solution to this problem is currently being implemented. Thanks for your patience. We’ll share an update as soon as things are back up and running.
We’ve identified server issues are the root cause of the partial outage affecting users accessing Hudl. A solution to this problem is currently being implemented. Thanks for your patience. We’ll share an update as soon as things are back up and running.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Billing Access Issues"
Last updateAll Hudl services are up and running.
We’ve found the root cause of the access issue some of our users are experiencing and a solution to this problem is currently being implemented. Thanks for your patience. We’ll share an update as soon as things are back up and running.
We’re investigating issues with access for some teams due to billing and will provide an update when we have more information.
Report: "We’re investigating issues with users being able to access Instat."
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We have identified the issue and are working on a fix. In the meantime, Please user these links to reach Instat: - app.hudl.com/instat/basketball - app.hudl.com/instat/hockey. Some things may still not work on those links. We'll be back soon with more updates.
We are continuing to look into the issues surrounding accessing Instat and appreciate your patience. In the meantime, you can reach Instat by going to app.hudl.com/instat/basketball or app.hudl.com/instat/hockey. Some things may still not work on those links. We'll be back soon with more updates.
We’re still looking into the issues surrounding accessing Instat. In the meantime, you can reach Instat by going to app.hudl.com/instat/basketball or app.hudl.com/instat/hockey. Some things may still not work on those links. We'll be back soon with more updates.
Some users are experiencing issues with accessing Instat. We are investigating and hope to have an update shortly.
Report: "Select users are experiencing slow loading times for hudl.com"
Last updateGood news! Problems with slow loading times for hudl.com have been resolved. Thanks for your patience.
We’ve applied a solution to the issue causing slow loading times.
We’re investigating issues with slow loading times and will have an update shortly.