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We are investigating an issue where for some organizations user pages on the User Management page on Admin portal do not open. Various errors may occur when attempting to open a user page. Our developers are working to identify the issue. We will provide updates as soon as we have more information.

This incident is now resolved. User lists are now loading again on the User Management page of Admin portal. If you experience any more issues, please contact support@hoxhunt.com

We have identified an issue with user lists (regardless of filter) not loading on the User Management page on Admin portal. The issue should be resolved within 1 hour from now. We will provide an update when this issue is resolved.

This incident is now resolved. User lists are now loading again on the User Management page of Admin portal. If you experience any more issues, please contact support@hoxhunt.com

We have identified an issue with user lists (regardless of filter) not loading on the User Management page on Admin portal. The issue should be resolved within 1 hour from now. We will provide an update when this issue is resolved.

This issue is now resolved. Benchmarks can now be scheduled again.

This issue is now resolved. Benchmarks can now be scheduled again.

We are currently investigating an issue where Admin users are unable to schedule Benchmarks from the Admin portal. When a new Benchmark is attempted to be scheduled, an error occurs saying: Failed to create benchmarkOur developers have identified the issue and they are working on a fix to be released soon.

This issue is now resolved. Benchmarks can now be scheduled again.

This issue is now resolved. Benchmarks can now be scheduled again.

We are currently investigating an issue where Admin users are unable to schedule Benchmarks from the Admin portal. When a new Benchmark is attempted to be scheduled, an error occurs saying: Failed to create benchmark Our developers have identified the issue and they are working on a fix to be released soon.

This incident has been resolved. Updating user details via the "Set properties" option in User Management now functions again when selecting all (filtered) users.

We have identified an issue with setting properties for multiple users using the "Set properties" option in the User Management page on Admin portal. When selecting multiple users and trying to set any properties it will fail with error message "failed to create task group".Our developers are looking into the cause. We will keep you updated on the issue.

This incident has been resolved. Updating user details via the "Set properties" option in User Management now functions again when selecting all (filtered) users.

We have identified an issue with setting properties for multiple users using the "Set properties" option in the User Management page on Admin portal. When selecting multiple users and trying to set any properties it will fail with error message "failed to create task group". Our developers are looking into the cause. We will keep you updated on the issue.

This issue is now resolved. Role Management Admin users can now again assign roles to other users in the User Management section of the Admin portal.

We have identified an issue with assigning roles to users by Role Assignment admin users. Currently assigning roles via the User Management page on Admin portal is not functioning. We will release a fix for this issue later today.

This issue is now resolved. Role Management Admin users can now again assign roles to other users in the User Management section of the Admin portal.

We have identified an issue with assigning roles to users by Role Assignment admin users. Currently assigning roles via the User Management page on Admin portal is not functioning. We will release a fix for this issue later today.

We are resolving this incident. Microsoft has informed Hoxhunt that in order to fix this issue our customers need to start using the require app protection policy. Read about how to migrate from the approved client app Conditional Access grant to the application protection policy grant on Microsoft's article here: https://learn.microsoft.com/en-us/entra/identity/conditional-access/migrate-approved-client-app If you have previously re-enabled the legacy Exchange Online access tokens, please turn those off again before performing the above migration. See also our Knowledge Base article on this topic: https://support.hoxhunt.com/hc/en-us/articles/19723438472348--2025-04-Solution-for-the-AADSTS7000024-Inconsistent-broker-application-IDs-reporting-issue-on-Outlook-Mobile

We are currently investigating an issue with Microsoft where Hoxhunt button on mobile Outlook may not work for some users. After clicking Hoxhunt button, users are presented with a log in dialog. After proceeding through the log in process, the following error may occur: "Sorry, but we're having trouble signing you in. AADSTS7000024: Inconsistent broker application IDs asserted by incoming credentials." According to user reports, the issue is not limited to Hoxhunt Outlook add-in. This incident is a continuation of a previous incident: https://status.hoxhunt.com/incidents/n9bc2z1l546d Unfortunately, the previous solution provided by us in that previous incident does not solve the issue (anymore). Hoxhunt has escalated the issue to Microsoft. We will provide updates and possible remediatory steps as they become available. Best regards Hoxhunt Support

This issue is now resolved.

We are still monitoring this issue. Some organization may still experience 500 errors when accessing the Data Inspector in the Insights portal. The issue should be resolved later today. We will provide an update when the issue is resolved.

There is an issue with the Data Inspector on the Insights portal. An error 500 will occur for some organizations. We have released a fix and the issue should be resolved within an hour.

We have monitored the situation regarding this error and we can see the issue is now resolved. All users can now report emails again using the Hoxhunt add-in. If you are still experiencing issues with reporting emails, please contact support@hoxhunt.com (the issue is then unrelated to this incident). Thank you for your understanding!

Our developers have identified the issue and have developed a fix. The changes will go into affect within one hour of now. We will inform via this incident when the issue should be completely resolved.

We are investigating an issue where reporting emails using the Hoxhunt add-in currently results in the following error: Hoxhunt backend returned error with code 401 - We will provide updates on the incident as our investigation progresses

Email delivery is back to normal and the affected components are fully operational. We apologize for the inconvenience caused by the incident.

Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the users context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

We released a fix and this issue has now been resolved.

When reporting emails with the Hoxhunt add-in, the side pane may currently show large and bold type texts that are not directly related to the email and/or are hard to read. We have identified the cause of this issue and we will release a fix for this as soon as possible.

We have now been able to identify, that a policy within the Microsoft Entra ID conditional access is causing the "AADSTS7000024: Inconsistent broker" issues when reporting emails via Outlook Mobile. There has likely been a change/update within Microsoft that caused a bug within this section. We have been able to replicate this behavior now and found a solution that stops the error from persisting- a change in the Conditional Access policies, and specifically the policy that has the Require approved client app grant. Please follow these steps to remediate the issue: 1. Identify the conditional access policy that is being applied that causes this error. 2. Add Hoxhunt Report app to the excluded list in the target resources section of the application policy. Please find screenshots and additional information regarding this on our Knowledge Base article here: https://support.hoxhunt.com/hc/en-us/articles/19723438472348--2025-04-Solution-for-the-AADSTS7000024-Inconsistent-broker-application-IDs-reporting-issue-on-Outlook-Mobile If you need any assistance regarding this, please contact Hoxhunt Support at support@hoxhunt.com

We are currently investigating an issue with Microsoft where Hoxhunt button on mobile Outlook may not work for some users. After clicking Hoxhunt button, users are presented with a log in dialog. After proceeding through the log in process, the following error may occur: "Sorry, but we're having trouble signing you in. AADSTS7000024: Inconsistent broker application IDs asserted by incoming credentials." According to user reports, the issue is not limited to Hoxhunt Outlook add-in. We will provide updates and possible remediatory steps as they become available. Best regards Hoxhunt Support

Hoxhunt platform performance has now normalized. Our developers will make optimization changes to avoid similar performance issues from occurring in the future.

We are investigating performance issues on the Hoxhunt platforms. Degraded performance is identified to have occurred today for the game.hoxhunt.com , admin.hoxhunt.com and response.hoxhunt.com platforms. Some pages on these platforms may load longer than usual at this time.

This incident has been resolved.

All system functionality restored, we are monitoring very closely for residual service degradation.

The issue has been identified and a fix is being implemented.

Multiple Hoxhunt components are experiencing issues - we are currently investigating the root cause. Updates will be posted as soon as possible. -Hoxhunt Support

This incident is resolved. Email delivery is back to normal.

A fix has been implemented and we are monitoring the results. All email delivery should be back to normal and affected components are fully operational. We apologize for the inconvenience caused by the incident.

Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the users context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

An issue with our release caused intermittent issues with the leaderboard for some users - this issue has been resolved.

User game dashboard not loading correctly at this time - our development team is currently working to provide a fix. Reporting functionality is not affected and admin dashboard is functioning as expected.

This issue is now resolved and all user analytics data is now updated accordingly.

Our Data Engineering team has identified that user analytics data has not been updated for multiple different sources/platforms: - No Cloud Export data was sent out on 03.01.2025 - CxO reports on Insights portal have not been generated for 02.01.2025 - Insights portal has data only until 01.01.2025 - Admin portal has data only until 01.01.2025 A fix for the issue has been implemented and the data on the platforms will be updated and Cloud Export data will be sent later today.

Our developers found the root cause of the issue and released a fix. The Instant Feedback popup window should now load normally again. If you have any more related issues, please contact Hoxhunt Support at support@hoxhunt.com

We have identified an issue with our Instant Feedback feature. When a user reports a non-Hoxhunt email and asks for Instant Feedback the popup opens normally but after showing a loading screen the following notification can be shown: Taking longer than expected... Our servers are experiencing unusual load, but this should resolve itself in a few moments. You can try to reload the page to view the feedback in a moment. Reloading the page does not always resolve the issue. Our developers are investigating the root cause and will be working on a fix for this issue as soon as the cause is found. Read more about Instant Feedback here: https://support.hoxhunt.com/hc/en-us/articles/4406434052754-What-is-Instant-Feedback

This incident has been resolved. We apologies for the inconvenience caused by the slow performance today.

The fix was implemented and we are monitoring the results. All products should be fully operational again and the performance is back to normal level.

The root cause has been identified and our team is deploying a fix to remediate the issue. We apologies for the inconvenience.

We are investigating an issue where Hoxhunt products are performing slower than normal. While the platform is operational occasional time out issues are possible. Our developers are investigating the issue.

This incident has been resolved.

A fix has been implemented and Microsoft Security Alert integration is again fully operational. We will continue to monitor the performance. Please note that this incident only affected customers using MS Security Alert integration for behavior based training.

We have noticed an issue with Microsoft Security Alerts integration where the MS alerts are not processed correctly causing behavior based training not to trigger correctly. Our developers are investigating the issue. Please read more about the integration here: https://support.hoxhunt.com/hc/en-us/articles/8861734956956-Integration-with-Microsoft-Security-Alerts (access only for signed in users)

This incident has been resolved.

We have identified and issue where some of email addresses selected to receive notifications about threats did not received the notifications. The issues is now fixed and all emails should receive the threat notifications again. The affected customers/email addresses are customers who have configured email addresses to receive threat notification that don't have a user account created in Hoxhunt Platform with that same address. Only those email addresses were affected. This issue was introduced on November 26th due to a security improvement of Hoxhunt email delivery. We apologies for the inconvenience caused by this.

We've started to receive reports from Exchange Online customers that some end users have not been able to report using the Hoxhunt add-in. We've noticed an uptick in errors due to global Microsoft outages today on the 25th of November. This might manifest on the user side as a missing reporting button or an error message when trying to report. As a first remedy, please restart the Outlook client and re-try reporting if you or your organisations end users have ran into an errors that started Today.

This issue is now resolved. Users should now be able to login to game.hoxhunt.com and admin.hoxhunt.com without issue. If you have any more login issues, please contact Hoxhunt Support at support@hoxhunt.com

We have identified a login issue for users which have their user interface language in certain languages including Portuguese and a couple of other languages. Our developers have already found the cause and a fix will be released.

Our developers found the root cause of the issue and implemented a fix. The Instant Feedback popup window should now load normally again. If you have any more related issues, please contact Hoxhunt Support at support@hoxhunt.com

We have identified an issue with our Instant Feedback feature. When a user reports a non-Hoxhunt email and asks for Instant Feedback the popup opens normally but after showing a loading screen the following notification is shown: Taking longer than expected... Our servers are experiencing unusual load, but this should resolve itself in a few moments. You can try to reload the page to view the feedback in a moment. Reloading the page (currently) does not resolve the issue. Our developers are investigating the root cause and will be working on a fix for this issue as soon as the cause is found. Read more about Instant Feedback here: https://support.hoxhunt.com/hc/en-us/articles/4406434052754-What-is-Instant-Feedback

An additional fix for this issue was released today. After testing the Insights report export functionality we can confirm the issue is now resolved. Contact Hoxhunt Support at support@hoxhunt.com if you still experience any issues with exporting reports from the Hoxhunt Insights portal.

A fix for this issue was released on Friday 8.11. and we are monitoring the situation. Let us know by contacting Hoxhunt Support at support@hoxhunt.com if you are still experiencing 502 errors when downloading reports from the Hoxhunt Insights portal.

Our developers have identified an issue in the Hoxhunt Insights portal. Accessing reports (e.g. CxO, Data Inspector and SAT) may result in a 502 error. Our developers are working on a fix.

The immediate performance and login issue has been resolved. Our developers have identified the root cause and are working on measures that should reduce the likelihood of these type of degradations from occurring.

The immediate performance issue has now been resolved. We are still monitoring the situation closely. If you are experiencing any more issues logging into the platform or receive any errors while navigating the pages, please contact Hoxhunt Support with the details: support@hoxhunt.com

This issue has been shown to cause login issues, slow performance and/or pages to not load at all with a "Bad gateway" Cloudflare error. Our developers are looking into fixing the issue as soon as possible.

We have identified a degraded performance on our platforms. We are investigating the scope of the issue.

The fix has been released and all training packages can now be accessed again.

Our developers have identified the issue and are working on a fix.

The Training Packages page ("More Training" link) and the individual training packages on the Hoxhunt Dashboard currently do not load. Navigating to the training package pages gives an "Something went wrong" error. Our developers are aware of the issue and are working on a fix.

This incident has been resolved.

Activity log for individual users is not loading correctly for individual users in Hoxhunt admin portal. (admin.hoxhunt.com) Activity log in the users own training dashboard (game.hoxhunt.com) is functional. Our development team is currently working on the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users are still facing connection issues when logging in, our team is currently investigating the root cause. Real threat reporting has been observed to throw an error code for some users even if the report event has gone through on the backend. We hope to resolve this matter as fast as possible, thank you for your patience.

There was a temporary connection issue to Hoxhunt services today between 6:00 AM and 6:45 AM UTC. During the downtime it was not possible to connect to Hoxhunt services. Both access to the platform and reporting failed. Users might have received an error code when reporting emails with the Hoxhunt add-in. The issue is now resolved but our team is monitoring the situation.

This incident has been resolved.

We are currently experiencing an issue with the Teams integration, causing messages and announcements to not be delivered. Our development team has identified the root cause and is actively working on a fix. This issue does not affect email delivery or Slack integrations.

This incident has been resolved.

Activity view graph that displays the amount of hits against an individual feedback rule is not loading correctly. Functionality or configuration of feedback rules are not affected by this. Our development team has identified the problem and are working on pushing out a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Updating existing incident rules or creating new ones will not save the filtering options correctly. The following filters are affected: contains, reportCount, state, userActed Our development team has identified the problem and we're pushing out a fix. Please note that existing incident rules are not affected unless they are modified.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've reverted the changes and the add-in functionality has resumed. Please allow up to an hours for all the changes to propagate globally.

After a recent release our development team noticed an increased number of errors, this was caused by a recent update to the plugin flow to support upcoming authentication changes from Microsoft. We've identified the root cause and are working to revert the changes

# Root cause The incident occurred while Hoxhunt was preparing necessary code changes to Hoxhunt OfficeJS add-in’s new user authentication requirements by Microsoft. Due to human error, a so-called fallback authentication mechanism was enforced to many Hoxhunt button users, while the feature was intended to be disabled by default and used only in specific customer environments. # Impact Affected users couldn’t use the fallback authentication because they were presented with an Admin Consent Request screen which prevented them from using the Hoxhunt button. This then caused consent requests to be sent to organization administrators, which they did not expect and could not address. # Resolution After Hoxhunt reverted the release, Hoxhunt button returned to a normal operational state to all affected users. # Preventive measures To mitigate the possibility for a similar incident to re-occur in the future, Hoxhunt has put increasing emphasis to its code review process in mission-critical parts of the platform.

This incident has been resolved. Hoxhunt Support

A fix has been released. It may take a while for the changes to take effect on the end user side due to caching. We keep monitoring the situation closely. Hoxhunt Support

We are continuing to work on a fix for this issue.

Additional authentication pop-up may be displayed for a subset of users when using Hoxhunt button. A fix is currently being released to address the issue. We apologize for the inconvenience this may have caused for Hoxhunt users. Hoxhunt Support

A fix for this issue has been released and the "Set classification" button is now visible again.

We are continuing to work on a fix for this issue.

Setting classifications for Incidents is currently not possible due to missing "Set classification" button from the user interface on the Response portal. Our developers have identified the issue and are working on a fix.

This incident has been resolved. Hoxhunt Support

This incident is related to global issues with Microsoft's networking infrastructure. We have received first reports from our customers that Hoxhunt button is again operational. Latest update from Microsoft: Current Status: We have implemented networking configuration changes and have performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability, and we are continuing to monitor to ensure full recovery. This message was last updated at 14:37 UTC on 30 July 2024

We are currently investigating an issue with Hoxhunt Outlook button being unresponsive. Microsoft is having global outage on its Entra ID and Azure Services which are repsonsible for user authentication, so we are investigating if they are related. We will give an update on the matter as soon as possible. Hoxhunt Support

This incident has been resolved. Hoxhunt Support

Some users and managers are receiving reminders about training packages even though they are not in scope of the reminders. Hoxhunt has disabled the reminders for training packages while this issue is being investigated - we'll re-enable the reminders for the training packages that had them turned on after the issue has been fixed. Our development team is currently working on this issue.

This incident has been resolved. If Benchmarks section still doesn't load, wait for a while and refresh the page. Hoxhunt Support

The issue has been identified and a fix is being prepared. Hoxhunt Support

We are investigating an issue where Benchmarks section isn't loading for all customers. Hoxhunt Support

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have recognized degraded performance of our Behavior Based Training feature, where some of the integration events are not being processed. We have identified the root cause and are working on a fix.

We've resolved the underlying issue and user management is now fully functional again.

We have recognized an issue with using the bulk user Actions on the User Management page of the Admin portal. We have identified the root cause and are working on a fix.

We have recognized an issue with using the bulk user Actions on the User Management page of the Admin portal. We are investigating the root cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have recognized degraded performance of our Instant Feedback feature, where some reports of emails do not go through successfully. We have identified the root cause and are working on a fix.

A fix has been pushed out by Google to fix the issue. Reporting functionality is now working for Gmail iOS users as normal.

The issue seems to be related to recent changes for the Gmail application in iOS and affects all 3rd party add-ins for Gmail iOS variant, not just the Hoxhunt add-in. Android devices are not affected by this.

A number of Gmail users reporting from the Mobile versions are running into an error saying "You will need to update your client to see this functionality" Our development team is currently investigating this issue.

The fix for this issue has been implemented and confirmed to work. Please write to support@hoxhunt.com if you are still facing issues with accessing Hoxhunt.

We have identified the root cause of this issue. The fix will be implemented as soon as possible. Please use the workaround solution mentioned below in the mean time.

When accessing Hoxhunt through Okta SSO direct login link gives users "Not found" error. Our team is investigating the issue. As a workaround users can 1. Use the "Go to Dashboard" button in the add-in side bar 2. Navigate to game.hoxhunt.com and sign in there

This incident has been resolved.

A fix has been implemented and we are monitoring the results. SSO and Magic Links should work correctly for all customers.

We have identified an issue where some of customers are unable to sign in to Hoxhunt using SSO or magic links. We have found the root cause and we are working on a fix that will be implemented as soon as possible. Reporting Hoxhunt simulations works normally.

This incident has now been resolved. Any updates done to the SSO settings will work again. We apologise for the inconvenience caused by this issue.

Customers may notice issues with Single Sign On to Hoxhunt if the configuration has been updated after 16/05/2024. The issue has been identified and is being worked on.

Based on end user reports, the problem seems to have been transient (temporary). While we keep monitoring for new reports from users, we consider this incident as resolved for now. Hoxhunt Support

We have identified an issue that prevents end users from accessing quiz-based microtraining when they are reporting a Hoxhunt training email. End users are also unable to start training packages. Our developers have identified the issue and are working to release a fix as soon as possible. Hoxhunt Support

This incident has been resolved. All dropdown menus work as intended again. We apologize for the inconvenience caused by the incident.

Some of Hoxhunt product's dropdowns are experiencing an issue where one can't deselect an option after it has been selected. Our developers are actively working to release a fix. Hoxhunt Support

This incident has been resolved earlier this morning. We apologise for the inconvenience the access issue may have caused late last week and early hours of today. Hoxhunt Support

insights.hoxhunt.com is returning internal server error 500 when navigating to the page and cannot be reached. Our team is working on providing a fix for this. No other components should be affected by this outage.

We've resolved the underlying issue and user management is now fully functional again.

Changes to Admin portal in today’s release have caused an error when displaying individual users. Error code: Cannot return null for non-nullable field User.absences We have identified the root cause of this issue and are working on reverting the changes.

We've released a fix to this issue and Android / iOS users should now be able to report emails normally.

Due to a compability issue some users might run into an error when reporting an email using the Hoxhunt OfficerJS add-in. The error happens when trying to move the email between folders. This mainly affects only mobile users with Android / iOS clients. We've identified the root cause and are pushing out a fix.

Data is once again available to all customers

The missing data was caused by a recent change which was reverted by our development team. Data between 22nd of March - 24th of March for CxO report should again be available to all customers within a few hours. We're monitoring the situation.

CxO report for Hoxhunt insights at https://insights.hoxhunt.com/cxo is currently not displaying data up to the current date. Data is shown until 22nd of March 2024. Our team is working working on identifying the root cause and providing a solution to this.

Microsoft has resolved this issue. Please see details below. Hoxhunt Support ------ Description of the issue by Microsoft: User impact: Users may have been unable to leverage Outlook add-ins or view Calendar free/busy information. Final status: We've successfully deployed the aforementioned change within the affected infrastructure and after a period of monitoring confirmed that issue is no longer occurring. Scope of impact: Impact was specific to users who were serviced through the affected infrastructure. Root cause: A recent update exposed a code regression that was leading to incorrectly rerouted traffic for Outlook add-ins and calendar free/busy information requests. Next steps: We're reviewing our update procedures to better identify similar issues during our development and testing cycles. ------ Full details: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/history/:/alerts/EX744850

We are continuing to investigate the issue and are waiting for Microsoft's comments. Meanwhile, multiple users have reported that Hoxhunt button works in Outlook for Web. Please use it as a workaround if possible. Hoxhunt Support

Hoxhunt Outlook add-in may return persistent errors for some users. Error types include (but may not be limited to: NetworkError The user is no longer connected to the network. Please check your network connection and try again. InternalServerError The Exchange server returned an error. Please look at the diagnostics object for more information. {"ClientRequestId":"{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}","ErrorText":"Token retrieval is not supported for this user."} Both errors may also be displayed in non-English languages. Both errors are returned by customer Exchange Server when Hoxhunt add-in is trying to fetch identity token for authentication purposes. Hoxhunt is currently investigating if there is a workaround to the issue until Microsoft has commented on the root cause. Hoxhunt Support