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The June AVM processing has been completed

The June AVM processing has been completed

The May AVM processing has been completed

This issue has now been resolved.

We have identified an issue that is resulting in a delay for clients that receive deliveries related to Acquisition Explorer. We will post an update once the issue has been resolved.

The April AVM processing has been completed

The fix has been released and photos are now displaying correctly within the ComeHome application.

We have identified the issue and are in the process of releasing a fix.

We’ve identified an issue where property photos may not be displaying correctly within the ComeHome platform. We will post an update once we investigate further and release a fix.

The March AVM processing has been completed

The February AVM processing has been completed

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

We are currently experiencing an outage related to California Regional MLS related to a technical change made at the underlying MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. Impacted MSAs: * Los Angeles-Long Beach-Anaheim, CA * Riverside-San Bernardino-Ontario, CA * San Francisco-Oakland-Berkeley, CA * San Diego-Chula Vista-Carlsbad, CA * San Jose-Sunnyvale-Santa Clara, CA * Oxnard-Thousand Oaks-Ventura, CA * San Luis Obispo-Paso Robles, CA * Salinas, CA * Chico, CA * Santa Cruz-Watsonville, CA * Merced, CA * Madera, CA We will provide an update once we have identified a resolution timeline.

The January AVM processing has been completed

The December AVM processing has been completed

The November AVM processing has been completed

The October AVM processing has been completed

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

We are currently experiencing an outage related to North Texas Real Estate Information Systems (NTREIS), which impacts a few MSAs in Texas, including Dallas-Fort Worth and Abilene. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSA can expect increased lead and update volume.

We are currently experiencing an outage in the Jacksonville, FL MSA related to RealMLS (fka Northeast Florida MLS). Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

The September AVM processing has been completed

The August AVM processing has been completed

The July AVM processing has been completed

The June AVM processing has been completed

We've deployed a fix for this issue and Order Manager is now fully operational.

We have identified the issue and are in the process of releasing a fix.

We are currently investigating an issue related to Order Manager that is resulting in some clients not being able to access the application. We will provide an update once the issue has been identified.

The May AVM processing has been completed

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

We are currently experiencing an outage in the Houston MSA related to the Houston Association of REALTORS MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

The April AVM processing has been completed

The March AVM processing has been completed

Triangle MLS has resolved the issue. New listing information and updates are being processed as expected.

Triangle MLS is currently experiencing an outage at the underlying MLS level. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. The following MSAs will be impacted: * Burlington, NC * Durham-Chapel Hill, NC * Fayetteville, NC * Goldsboro, NC * Raleigh-Cary, NC We will provide an update once we have received additional information from Triangle MLS.

We're resolved this issue and all property information should now be reflecting the correct, current state. The root cause was an issue with one of our internal services that serves data to our client-facing applications which was incorrectly showing stale data. That issue has now been resolved and all applications and services are behaving as expected.

We are continuing to investigate the issue and have identified what we suspect is the root cause. Once fully identified, we will update any impacted properties with stale data elements.

We are currently investigating an issue related to stale data elements that are being displayed across several HouseCanary products, including Property Explorer and ComeHome.

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in New York City can expect increased lead volume.

We are currently experiencing an outage in New York City related to the RLS at the Real Estate Board of New York (REBNY). Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

This issue has been resolved.

We've identified the issue and implemented the fix. Updates are being processed and deliveries are starting to resume. We'll continue to monitor to ensure everything continues to operate as expected.

We are currently investigating an issue related to Acquisition Explorer which is causing delayed deliveries. We will provide updates as we continue with identifying the issue.

The fix is working as expected. This incident has been resolved.

A fix has been implemented. Both the web application and API are now available and performing as expected. We are actively monitoring the fix.

We are currently experiencing an outage related to both the Order Manager web application and the Order Manager API. Clients may be receiving errors when using the web application and may be receiving a 503 error when making API calls. We are currently investigating a fix.

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

We are continuing to work on a fix related to this issue. We expect to have this resolved in the coming days and will provide an update once completed.

We are currently experiencing an outage related to North Texas Real Estate Information Systems (NTREIS), which impacts a few MSAs in Texas, including Dallas-Fort Worth and Abilene. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

The February AVM processing has been completed

This issue has been resolved.

We've released a fix and are monitoring the results to ensure that it resolves the issue for impacted users.

API calls using the component_mget endpoint are failing for some users. We've identified the issue and are in the process of releasing a fix.

The January AVM processing has been completed

We've resolved the issue by utilizing our older API documentation format while we fully remediate the issue, which is related to our newer Postman-hosted documentation. The Postman collection can still be accessed via the following URL: https://www.postman.com/housecanaryapi/workspace/housecanary-analytics-api/collection/28606413-b35f8baa-f503-4736-bf25-6be7beab2b4c.

We are continuing to work on a fix for this issue. In the interim, our Postman collection can be accessed here: https://www.postman.com/housecanaryapi/workspace/housecanary-analytics-api/collection/28606413-b35f8baa-f503-4736-bf25-6be7beab2b4c

The documentation related to our Data Explorer API is currently experiencing an outage. We have identified the issue and are working on a fix. Please note that this only impacts the API documentation, not the API itself.

The platform migration has been completed . Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume today.

MLS Now is undergoing a platform migration at the underlying MLS level. Updates and new listings have currently been disabled by the MLS and are expected to resume on Tuesday (12/5). The following MSAs will be impacted: * Akron, OH * Canton-Massillon, OH * Cleveland-Elyria, OH * Parkersburg-Vienna, WV * Toledo, OH * Weirton-Steubenville, WV-OH * Wheeling, WV-OH * Youngstown-Warren-Boardman, OH-PA All listing information will re-processed as a result of this underlying MLS change.

The December AVM processing has been completed

The issue related to Arizona Regional MLS has been resolved. Acquisition Explorer clients that have buyboxes enabled in Arizona can expect increased lead volume today.

We are currently experiencing an outage related to Arizona Regional MLS, which covers the Phoenix MSA. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

The underlying MLS system migration has been completed. Updates and new listings are being processed as normal.

Triangle MLS is undergoing a system migration at the underlying MLS level. Updates and new listings have currently been disabled by the MLS and are expected to resume on Wednesday (11/29) at 9am ET. The following MSAs will be impacted: * Burlington, NC * Durham-Chapel Hill, NC * Fayetteville, NC * Goldsboro, NC * Raleigh-Cary, NC

This issue related to CATRS MLS in Tallahassee has been resolved. Listing information and updates have resumed.

We are currently experiencing an MLS outage in the Tallahassee, FL MSA. Delivery of new listing information and updates in this area will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

We will be re-enabling FMLS which covers a few areas in Georgia. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in Georgia can expect increased lead volume due to this enablement.

The November AVM processing has been completed

Due to an underlying MLS platform change, please expect increased volume / activity related to properties and listings in the Greater Denver (CO) area.

The October AVM processing has been completed

The issue impacting Stellar MLS has been resolved. Listing information and updates will resume starting at 11am PT and we anticipate a large volume of updates to be delivered over the course of the day.

We are continuing to work on a fix to this issue and will provide further updates once we have a firm timeline for resolution.

We are continuing to work on a fix to this issue. As part of this effort, clients may receive an increased number of updates related to deleted listings over the course of the day today. We do not yet have a firm resolution timeline for when new listing information and updates will resume, but will provide an update once we do.

We are currently experiencing an outage in Central Florida (including Tampa, Orlando, and Lakeland) related to Stellar MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

The September AVM processing has been completed

Listings impacted by this outage have now resumed across all regions. While issues at Rapattoni still exist, the underlying MLS boards have implemented changes that allow for listings and listing updates to resume.

Multiple MLS boards are experiencing outages due to an issue with Rapattoni, one of the MLS software platforms that powers several MLS systems. As a result, listing updates are not being provided at the underlying MLS level for any clients. Impacted areas include San Francisco, Cincinnati, Fresno, Bakersfield, Lubbock, Central New Jersey, Ithaca, and Marin / Napa / Sonoma. We will provide an update once the issues at Rapattoni have been resolved.

The August AVM processing has been completed

As part of our efforts to add additional geographic coverage to HouseCanary's product suite, we will be enabling Montana Regional MLS which covers the Missoula, MT MSA. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in Missoula can expect increased lead volume due to this enablement.

As part of our efforts to add additional geographic coverage to HouseCanary's product suite, we will be enabling Southwest MLS which covers the Albuquerque, NM MSA. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in Albuquerque can expect increased lead volume due to this addition.

This issue related to Pocono Mountains Association of REALTORS has been resolved. Listing information and updates have resumed.

We are currently experiencing an outage impacting the Allentown-Bethlehem-Easton, PA-NJ and East Stroudsburg, PA MSAs related to the Pocono Mountains Association of REALTORS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

The issue impacting Space Coast MLS has been resolved. Listing information and updates are resuming and we anticipate a large volume of updates to be delivered over the course of the day.

We are currently experiencing an outage in the Palm Bay-Melbourne-Titusville, FL MSA related to Space Coast MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.