Is Housecall Pro Down Right Now? Check if there is a current outage ongoing.

Google is reporting some recovery and we are seeing some recovery to the AI tooling.

Google Cloud is experiencing degraded performance with its API, which powers some of our AI features. You may see error messages, experience latency, or encounter other unexpected behavior when using AI functionality in Housecall Pro. OpenAI is working diligently to resolve the issue. Please subscribe to our status page for updates.

OpenAI is experiencing degraded performance with its API, which powers our AI features. You may see error messages, experience latency, or encounter other unexpected behavior when using AI functionality in Housecall Pro. OpenAI is working diligently to resolve the issue. Please subscribe to our status page for updates.

This incident has been resolved.

We have identified the issue and are actively working to remediate.

This issue is resolved.

A potential fix for this issue has been deployed, and we are monitoring impact of this fix.

We’re currently seeing a degraded experience with new Pipeline cards not displaying on the board. Jobs and leads are being created successfully and can still be accessed elsewhere in the platform. We apologize for any inconvenience this may have caused. Our team is actively working to resolve the issue, and we appreciate your patience and understanding.

All tasks are now visible on Android devices. Thank you for your patience as we quickly resolved the issue.

We have identified an issue with viewing newly created Tasks on Android devices. The root cause has been found and are working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our partner Amplitude is experiencing broad outages which may impact access to some features in your account. They have identified the root cause and are working on the remediation actions. Please subscribe to our status page to receive updates.

This incident has been resolved.

We have implemented a fix and communicated to all impacted customers how they can get back to full usage of SMS messaging.

Earlier today, a technical issue impacted a small number of our customers who have lost access to SMS messaging through our platform. We are working to resolve this issue immediately and will be communicating to all impacted customers as soon as we have a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Our Customer Search is currently slow to add or change Customers. If you add a new customer, or change an existing one, that change will not show up in searches immediately. We are diligently working to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.

Google has resolved the issue and functionality should be fully restored. We are monitoring closely to ensure no further issues.

Google is experiencing degraded performance with its Google Calendar API. This may be causing users to see error messages, experience latency, or other unexpected behavior when accessing their Google Calendar through Housecall Pro. They are working diligently to address the issue. Please subscribe to our status page to receive updates.

We are investigating an issue with syncing Google calendars. Google API is experiencing degraded performance.

This incident has been resolved.

QuickBooks is experiencing an issue causing an increase in errors. This may cause Housecall Pro users to see errors when importing data from QuickBooks to Housecall Pro, or sending Housecall Pro jobs or payments to QuickBooks Online. They have identified the source of the problem and are working to resolve it. Once complete, errors will need to be reprocessed.

The issue has been resolved and chat functionality has been fully restored. We will monitor closely to ensure no further outages. Chat functionality was down 211 minutes from 20:28-23:59 UTC.

Our 3rd party provider that supports our chat feature is experiencing an outage, causing the functionality to be temporarily unavailable. We are diligently working with our provider to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.

This issue has been addressed. We will continue to monitor closely and update our status page if anything changes.

We have identified the issue and appreciate your patience as we diligently work to resolve it.

We are continuing to investigate this issue.

We are currently experiencing technical issues related to Customer Card on File within the iOS and Android apps. Our team is investigating and appreciate your patience while we work to quickly identify and fix it. Please subscribe to our status page to receive updates when we have a resolution.

On August 22, 2023 Intuit released an update causing QuickBooks Desktop certifications to expire. This impacted many Housecall Pro connected users and requires action to fix. To quickly resolve this issue, please click the following link and follow the instructions provided by QuickBooks Help: How to fix the error QuickBooks - Application with Revoked Certificate https://quickbooks.intuit.com/learn-support/en-us/help-article/web-integration/fix-error-quickbooks-application-revoked/L6Y849bKg_US_en_US?uid=llnvbth8

This incident has been resolved. Customer search was down 91 minutes from 19:04-20:34 UTC, and performance was degraded 23 minutes from 19:35-19:58.

All services have been fully restored. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further issues.

We have identified the issue and are working on a fix.

We are investigating reports of intermittent search issues within the application.

HCP Assist was down 23 minutes from 16:35-16:58 UTC.

All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages. The site was down 34 minutes from 19:51-20:25 UTC.

All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

The issue has been identified and a fix is being implemented.

We’re currently experiencing a technical issue and diligently working to quickly restore our services. Please subscribe to our status page to receive updates.

This incident has been resolved. The site was down 22 minutes from 16:35-16:57 UTC.

All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We’re currently experiencing a technical issue and diligently working to quickly restore our services. Please subscribe to our status page to receive updates.

This incident has been resolved. The site was down 60 minutes from 17:36-18:36 UTC.

All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

We’re currently experiencing a technical issue and diligently working to quickly restore our services. Please subscribe to our status page to receive updates.

This issue has been resolved.

We are continuing to monitor for any further issues.

We have identified the cause of the issue and have deployed a fix which has restored access to the dialer. We will continue to monitor the fix.

The web dialer for our VoIP solution is currently down. We appreciate your patience while our engineers work hard to fix it. Please subscribe to our status page to receive updates when we have a resolution.

Our team has monitored the recovery for the past few hours and confirmed that the issue is resolved.

All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

We are continuing to work on a fix for this issue.

We’ve identified the issue and are working on a full resolution.

Our application is intermittently unresponsive or slow. We are investigating the issue.

All outages have been fully restored and the Housecall Pro website and mobile experiences are back online. Thank you for your patience as we worked through the issues.

We experienced an outage from roughly 10:00 through 10:35 EST. At this point, the website is back up and running, and we are currently diagnosing and understanding what caused it. You may continue to experience issues as we recover. We will continue to give updates as we get more information.

This incident has been resolved.

We have deployed a fix and are continue to monitor the system.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue where pages are loading slowly or displaying errors.

This incident has been resolved.

The application has recovered as of 11:08AM PST. All features are up and stable. We are continuing to investigate and monitor the system closely.

We are continuing to investigate this issue.

We are currently investigating an issue that is causing slow load times and intermittent failures.

All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly worked through the outage with our web service provider.

We are continuing to monitor for any further issues. Web and mobile apps are back up and running.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Our web service provider has began to resolve the issues affecting our platform. Users should begin to see Housecall Pro services coming back online. We are continuing to monitor the issue and restore our platform back to normal.

We are currently investigating an issue with an upstream provider that is causing our application and many third party integrations to be unavailable.

This incident has been resolved.

We are continuing to monitor for any further issues.

The issue appears to be recovering; we continue to monitor the situation.

The 3rd-party provider has identified the issue and is working on mitigation.

The 3rd-party provider has identified the issue and is working on mitigation.

We're experiencing issues sending SMS through our 3rd-party service. They have been notified and are investigating.

This incident has been resolved.

The back-end service provider is recovering and things should be returning to normal, although there may be some delays.

The back-end service provider is recovering and things should be returning to normal, although there may be some delays.

The upstream service provider has begun executing a fix. Some services may begin to function again. We do not yet have an ETA on a full recovery.

We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).

Facebook reviews functionality has been restored. Please check the reviews app and reconnect your Facebook business page if it has been disconnected.

Facebook reviews are currently disabled in Housecall Pro. Our team is working with Facebook to resolve the issue. Until then, Facebook reviews should be viewed and managed directly from your Facebook business page.

We have verified that our systems are now operating normally.

The system is now fully operational and we are monitoring to ensure continued stability.

We're currently investigating long wait times on page loads as well as increased error responses accessing Housecall Pro.

This incident has been resolved.

We have identified an issue with searching Line Item Templates. We have determined the root cause and are working towards a resolution.

We have deployed a fix for both customers and pricelist templates not showing up in search

We continue to work towards a full resolution. We have deployed a fix that should mitigate the issue with new customers not showing up in search. We will continue to work on a resolution for pricelist templates.

We are continuing to work towards a resolution. In the meantime, new customers and pricelist templates are saved but do not show up in search.

We have identified the issue and are working towards a resolution.

We are investigating an issue where customers and line item templates added to the system do not show up in search.

This incident has been resolved.

Some accounts are experiencing issues when attempting to load various parts of the software.

This incident has been resolved.

The issue has been identified and we are implementing a fix.

Users may have issues connecting to Housecall Pro through the web or mobile apps. We are investigating the issue and will update here as new information becomes available.

This incident has been resolved.

We are investigating an issue with an upstream provider causing the housecallpro.com front page and online booking pages to not load. This doesn't affect the app once logged in. To login directly to the app, use this link: https://pro.housecallpro.com/pro/log_in

SMS service has been fully restored.

Our SMS provider has restored service, but we are still seeing some delays in send times. We are continuing to monitor their status as they continue to work to get back to normal.

Our SMS provider is currently experiencing an outage which is preventing SMS messages from sending. We are monitoring their status closely.

This incident has been resolved.

Email notifications have been restored to most of our Pros and their customers. We are continuing to monitor the situation and are looking to restore functionality to all Pros soon. Some Pro will still experience an outage.

We are currently experiencing an outage with our email service. Emails are currently not being sent to customers. This includes emails about jobs, estimates, and payments. We are investigating the issue now and will update this page as soon as we have more information.

This incident has been resolved.

We've identified the issue and are working on a fix. Credit card processing and customer notifications are now back to normal. The Quickbooks Desktop integration is the only part of the system that is still experiencing issues.

We are continuing to investigate the issue. Credit card payments are failing to process, email & SMS notifications are delayed, and Quickbooks syncs are taking longer than usual.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

The issue with the upstream provider has been resolved and we are no longer seeing errors.

We have identified the issue as a problem with an upstream provider. We are monitoring and will keep updates posted here.

We are currently investigating this issue.

This incident has been resolved.

We've identified the problem and are currently shipping a fix to mitigate the issue.

Searching customers and price list items is currently experiencing intermittent outages. Our team is investigating the issue.

Web and mobile apps have resumed normal functionality.

Performance has improved over the past hour as we continue to monitor the situation. Web and mobile apps should start to show improvement and begin to communicate with the system normally.

We are continuing to investigate an unforeseen software versioning conflict with Amazon Web Services. All data is safe and backed-up, this is a load issue with the new version of the infrastructure, and the full engineering team is working directly with Amazon to resolve this issue.

We are experiencing an unforeseen conflict between software versions on Amazon Web Services that's causing a performance issue for some customers. All data is safe and backed-up, this is a load issue with the new version of the infrastructure, and the full engineering team is working directly with Amazon to resolve this issue.

We are continuing to investigate server load issues. Web and mobile apps may see degraded performance.

We are investigating follow on issues after our initial fix. Web and mobile apps may see degraded performance.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is rolling out to our servers. You should start to see improved performance on both web and mobile.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our email service is currently experiencing delays in sending emails. We are monitoring the situation as they work through the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Broken link to customer job preview for jobs created in past

This incident has been resolved.

A fix has been implemented and we are re-syncing all missing jobs.

We've identified the problem with Google Calendar and are working with Google to get the issue resolved.

We're investigating the issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

Waiting on Facebook to resolve the issue causing the app crashes

iOS mobile app crashing on launch due to a technical issue caused by Facebook

This incident has been resolved.

All issues have been cleared

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating an incident with the new calendar. More information will be available shortly. Thank you for your patience.

Outage resolved at 3:20pm PST.

Outage started roughly around 3:05pm PST

We have released a fix for the slowness on the web portal. Thank you for your cooperation and patience.

We are continuing to work on a fix for this issue.

The issue has been identified and we are working on a fix. Thank you for your patience.

We are currently experiencing slowness on the web portal, and we are investigating the issue. Updates will be posted when available. Thank you.

This incident has been resolved.

Cause has been identified, working towards a resolution.

Issue with job saving after adding customer and scheduling if job includes $0 line item on Windows (7 & 10).

Issues logging in requiring pros's to remove the stored cookies locally prior to successful log in.

Stripe experienced an outage which caused payments to be held up and/or canceled and not processed. This was resolved on the Stripe side, and any held up payments were published.