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Hotjar

Hotjar Incident History

Get real-time status information for Hotjar. Our monitoring system continuously checks Hotjar's services and components across all global regions to provide you with the most up-to-date status information.

Hotjar is currently Operational. This means all systems are operating normally. In order to get more details about the status of the service, please check the detailed status information below

Live Status for Hotjar is OperationalLive Status
Operational
Last checked
Official Status Pagehotjar.com

Historical record of incidents for Hotjar

Apr 8, 2025

Survey changes are not saving correctly

Last update
Identified

We’ve identified the root cause of the incident. We’re working on developing a fix and hope to share more news soon.We’ll post another update to this page once we’ve deployed the fix, and we move on to monitoring it to check it’s resolved the fault.Thanks for bearing with us.

Investigating

We’ve declared an incident to investigate reports of Surveys not activating/deactivating, and other changes to the Survey settings not being reflected on customer websites. We’ve formed an incident response team and they’re investigating this together.We’ll post further updates to this incident report when we have them, but in the meantime, we’re sorry for the trouble. Thanks a lot for bearing with us!

Mar 17, 2025

Hotjar.com down for some users

Last update
Resolved

We've resolved an issue where hotjar.com was down for some users. This did not affect Insights nor data collection. hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!