Historical record of incidents for Hiver
Report: "Hiver Email Synchronization Delay"
Last updateOn April 1, 2025, at approximately 08:15 AM UTC, Hiver encountered delays in email synchronization, lasting about 45 minutes. Our engineers identified the root cause and fully resolved the issue by 09:00 AM UTC.
Report: "Hiver services are experiencing a downtime"
Last updateAll Hiver services are now fully operational. We thank you for your patience and understanding.
We are actively deploying a fix for the issue with the Hiver extension. Our engineering team is working to resolve this as quickly as possible. We appreciate your patience.
We are currently investigating issues with the Hiver extension. Our engineering team is actively working to identify the root cause. The next update will be provided within 30 minutes.
Report: "Hiver's Chat services are experiencing a downtime"
Last updateThe engineering team has successfully resolved the issue. All Hiver services are fully operational. We appreciate your patience and understanding.
We are currently facing issues with Hiver's Chat services. Our top engineers are actively working to diagnose and resolve the problem. We will provide the next update within 30 minutes.
Report: "Hiver services are experiencing performance degradation"
Last updateWe’re back! All Hiver services are now fully operational. Thank you for your patience and understanding.
We’ve deployed the fix and are actively monitoring the system to ensure there is no further degradation in Hiver’s performance. Our priority is to maintain smooth and uninterrupted service. We’ll provide the next update as soon as it’s available.
We are actively deploying a fix and our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates shortly.
Hiver services are currently experiencing degraded performance. Our engineers are actively working on resolving the issue, and we'll provide an update within the next 30 minutes.
Report: "Hiver services are experiencing a downtime"
Last updateThe issue has been resolved, and all Hiver services are back online. Thank you for your patience.
We're currently encountering an issue with the Hiver extension. Our top engineers are actively diagnosing the problem, and we will provide the next update within 30 minutes.
Report: "Hiver's Activity Panel service experienced downtime."
Last updateHiver's Activity Panel services experienced downtime. The issue is now resolved and services are fully operational.
Report: "Email sync delay due to Gmail API Failure"
Last updateThe sync process was delayed due to Gmail API failure, impacting operations from 10:30 AM to 11:30 AM GMT. The issue has now been fully resolved, and services are back to normal.
Report: "Hiver services are experiencing degraded performance"
Last updateHiver services are now fully operational. The issue was caused by Gmail API failures. Thank you for your patience.
We are aware of the "Gmail API error" impacting a subset of users and our team is actively investigating it. We will provide the next update in 30 minutes. Thank you for your patience as we work to resolve this matter.
Report: "Hiver services are currently experiencing a degradation in performance"
Last updateHiver's services are currently experiencing performance degradation. Few users reported delay in loading of Hiver's Activity Panel. This incident occurred between 2:18 PM UTC and 2:41 PM UTC on August 31st. Our engineering team investigated the root cause and a fix has been rolled out.
Report: "Hiver's email synchronisation is experiencing a delay."
Last updateWe have deployed the fix and are monitoring the system. All Hiver services are up and running again. We are grateful for your patience and understanding.
Our engineers are diligently working to resolve the email synchronization issue. Rest assured, we are committed to restoring full functionality as swiftly as possible. We will share another update within the next 30 minutes.
Our engineers are continuing to investigate the delay in email synchronization. We are actively working on this and are committed to resolving it as quickly as possible. Rest assured, we will provide an update within 30 minutes.
We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.
Report: "Hiver services are experiencing a downtime"
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We are experiencing issues with the Hiver extension. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.
Report: "Hiver's Notes Service Disruption"
Last updateWe experienced issues with Hiver's Notes. The incident occurred between 8:45 AM UTC and 9:15 AM UTC on the 8th of April. Our engineering team swiftly identified the issue and implemented a fix.
Report: "Hiver's Views service encounters temporary disruption."
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We are continuing to investigate this issue.
Hiver's Views service is currently experiencing downtime due to technical issues. We apologize for any inconvenience and are working diligently to resolve this. We will share an update in the next 30 minutes.
Report: "Hiver extension not loading due to Gmail's Content_Policy change."
Last updateA few of our Hiver users reported that the Hiver extension was not loading. The incident occurred between 9:00 AM UTC and 4:20 PM UTC on Feb 13th. This issue was attributed to the recent Content-Security-Policy change in Gmail. Our engineering team diligently investigated the root cause, and a fix has been rolled out.
Report: "Hiver services are experiencing a downtime"
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We are experiencing issues with the Hiver extension. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes
Report: "Hiver's email synchronization is currently experiencing downtime"
Last updateOur engineers have deployed the fix, and we're back! All Hiver services are up and running now. We thank you for your patience.
Few customers have reported that they are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update shortly.
Report: "Hiver services are currently experiencing a degradation in performance"
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
Hiver services are currently experiencing performance degradation. Few users have reported a delay in email sync, and Hiver's activity panel feature is not loading as expected. Our best engineers are actively diagnosing the issue. We will provide the next update shortly.
Report: "Hiver's Activity Panel service is currently experiencing degraded performance"
Last updateOur Engineers have successfully implemented the fix for Hiver's activity panel issue. All Hiver services have been restored to full functionality. We appreciate your continued patience.
We appreciate your continued patience as we delve into the ongoing challenges affecting access to Hiver's activity panel. Our dedicated engineering team is actively engaged in a thorough investigation to pinpoint the root cause. Rest assured, our team is working diligently to gather the necessary details for a comprehensive update. Your understanding is invaluable to us, and we are committed to resolving this matter promptly.
Some users are currently experiencing difficulty accessing Hiver's activity panel. Our dedicated engineers are actively investigating the root cause of this issue. Rest assured, we are prioritizing this matter and will provide you with a comprehensive update soon. Thank you for your patience and understanding.
Report: "Hiver services are experiencing a downtime"
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We are experiencing issues with the Hiver extension. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.
Report: "Hiver Activity Panel compatibility with Gmail's recent UI changes"
Last updateHiver's activity panel issue with Gmail's vertical split view has been resolved. We appreciate your cooperation and understanding.
Gmail's recent UI changes have caused issues with Hiver's Activity Panel in vertical split view. Our team is working on a fix. Please use Gmail's No Split view in the meantime. Thank you for your cooperation.
Report: "Hiver services were down"
Last updateOn Monday, October 2, 2023, between 13:06 and 13:11 UTC, Hiver extension access was briefly disrupted. Our engineering team quickly resolved the issue. Importantly, there were no major interruptions during this period—only a temporary inability to access the Hiver web application. Thank you for your patience and support.
Report: "Hiver's View Counts Service is experiencing a degradation."
Last updateOn Wednesday, October 4, 2023, between 09:25 and 09:53 UTC, Hiver's view counts were briefly not updated. Our engineering team quickly resolved the issue. Thank you for your patience and support.
Report: "Hiver services were down"
Last updateStarting on Monday, October 2, 2023, from 07:07 to 07:12 UTC, there was a brief disruption in accessing the Hiver extension. Our dedicated engineering team swiftly implemented a solution, restoring full functionality as a top priority. Importantly, there was no data loss or message interruptions during this period—only a temporary inability to access the Hiver web application. We sincerely appreciate your patience and continued support during this incident.
Report: "Hiver's Activity Panel services are currently encountering a disruption"
Last updateOur engineers have successfully implemented the fix. All Hiver services have been restored to full functionality. We appreciate your patience.
We have successfully identified the issue affecting Hiver's Activity Panel. Our engineering team is diligently working on implementing a solution. We will provide additional updates within the next 30 minutes.
We are experiencing issues with Hiver's Activity Panel. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes
Report: "Hiver services are experiencing a downtime"
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We have deployed the fix and are monitoring the system. Right now, our top priority is to ensure we restore the functionality so that you can resume your undisrupted usage of Hiver. We will share the next update as soon as it is available.
We are continuing to investigate this issue.
We are experiencing issues with Hiver services. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes
Report: "Hiver's email synchronisation is currently experiencing a delay."
Last updateWe have deployed a fix for the email synchronisation delay. All Hiver services have been reinstated and are running seamlessly. We would like to express our sincere appreciation for your patience and understanding during this period.
We are experiencing issues with email synchronisation. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes
Report: "Hiver's View Counts Service is experiencing a degradation."
Last updateWe are pleased to inform you that Hiver's view counts have been successfully restored. Your patience and support have been instrumental in resolving this issue, and we want to express our gratitude for your continued trust in our services.
The fix has been successfully implemented, and our engineering team is actively monitoring the system to ensure its stability. Your understanding and patience during this process are greatly appreciated.
We’re facing issues with Hiver view counts. While the exact cause hasn't been determined yet, our team is committed to addressing this issue promptly. We anticipate providing a comprehensive update within the next hour. Additionally, we'd like to assure you that you're not missing any emails; only the counts are affected. We sincerely appreciate your patience and understanding as we work through this situation.
We are conducting an ongoing investigation regarding Hiver's View Counts. Our team is working diligently to identify a solution and rectify the issue. The next update will be shared within the next 30 minutes.
We are investigating an issue with Hiver's View Counts. Our engineers are currently looking into the underlying cause of the problem. We are on top of this and will provide an additional update within the next 30 minutes.
Report: "Hiver is facing a compatibility issue with the latest Chrome version 115."
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We have successfully applied a fix for the bulk assignment of emails. We are closely monitoring our system.
We are continuing to work on a fix for this issue.
A fix for the email template issue has been rolled out. However, our team is still investigating the root cause of the problem with the bulk assignment of emails. We will keep you informed as we make progress in resolving this matter.
Hiver's email templates and bulk action features are presently inaccessible. Rest assured, our engineering team is diligently working to resolve this issue promptly.
The fix has been deployed, and we are actively monitoring the system. Our primary focus is to restore full functionality, allowing you to use Hiver without any interruptions. As soon as the next update is ready, we will share it with you promptly.
A fix has been implemented and we are monitoring the results.
An important update regarding the latest Chrome version, Chrome 115 (released on July 22nd). Some customers have reported difficulties accessing and using Hiver after upgrading to this version. Our engineers are actively working on resolving the compatibility issue. In the meantime, we advise you not to upgrade to Chrome 115 this week. We will provide further updates on the solutions and next steps as they become available.
Report: "Hiver's Activity Panel services are currently experiencing performance degradation"
Last updateWe're back! Hiver activity panel services are up and running now. We thank you for your patience.
The issue has been identified and a fix is being implemented.
We are experiencing issues with Hiver's Activity Panel. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.
Report: "Hiver's Activity Panel services are experiencing a downtime"
Last updateHiver's Activity Panel was down between 03:52 AM UTC to 04:08 AM UTC. However, we have worked tirelessly to deploy a fix and restore the functionality. We are pleased to announce that all our Hiver services are now up and running smoothly. We appreciate your patience and understanding.
Report: "Hiver services are experiencing a downtime"
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We are experiencing issues with the Hiver extension. Our best engineers are continuing to diagnose the issue. We will share the next update within 15 minutes.
Report: "Hiver email synchronization is experiencing a downtime"
Last updateWe're back! All our Hiver services are up and running now. We thank you for your patience.
We have deployed the fix and are monitoring the system. Right now, our top priority is to ensure we restore the functionality so that you can resume your undisrupted usage of Hiver. We will share the next update as soon as it is available.
We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.
Report: "Gmail outage"
Last updateGmail has confirmed that all issues are resolved. You can check the status here: https://www.google.com/appsstatus/dashboard. All our Hiver services are up and running now.
Hiver services are experiencing a downtime because of a Gmail outage. You can check the status here: https://www.google.com/appsstatus/dashboard
Hiver services are experiencing a downtime because of a Gmail outage.
Report: "Hiver services were down"
Last updateWe were experiencing issues with Hiver services. Our Engineering team has deployed the fix. All our services are up and running now. We thank you for your patience.
Report: "Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes."
Last updateAll services are up and running!
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes.
Hiver extension is not loading. Due to the complexity of the issue, it is taking more time to roll out a fix. We will share the next update within 60 minutes.
We are currently investigating this issue.
Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.
Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Hiver is experiencing issues with Chat"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "You might experience difficulty with editing Notes in Hiver. We're working on it."
Last updateThis incident has been resolved.
Hiver Admin Panel is not loading. Team is working on it.
Our team is working on deploying a fix. In the next 30 minutes, we will provide an update.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Hiver is experiencing issue with Analytics."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Hiver Analytics and Notifications is facing an outage due to issue at the cloud vendor."
Last updateThis incident has been resolved.
Hiver Services are facing an outage due to AWS APIGateway operational issue, "Increased Invoke Error Rates". We continue to monitor and are working towards restoring the service as soon as possible.
Report: "Delay in Email Sync"
Last updateThis incident has been resolved.
We are facing a delay in Email Sync
Report: "Delay in Email Sync"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are facing a delay in Email Sync
Report: "Hiver was down."
Last updateThe Database had restarted. This led to APIs failing to connect to the Database.
Report: "Integrations Outage"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Customers might experience issues with Asana and Jira integrations due to outages on our service provider's end.
Report: "Hiver is experiencing issues with the web app"
Last updateThis incident has been resolved.
Hiver extension might not function inside Gmail currently. We are looking into the issue and would provide updates soon.
Report: "Count Updates are down"
Last updateThis incident has been resolved.
We are facing delays with email counts being updated in Shared Mailbox. Our Engineering team is working on it and we will update shortly.
Report: "Count Updates are down"
Last updateThis incident has been resolved.
We are facing capacity issues with email counts. We are trying to come up with a fix and our engineering team will come back with an update in the next 24 hours. Users might see a delay in email counts getting updated in the meantime.
We are facing delays with email counts being updated in Shared Mailbox. Our Engineering team is working on it and we will update shortly.
Report: "Email sync service is partially down."
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results
We have noticed email sync delay for some users. We are currently investigating the issue.
Report: "Hiver Extension is not loading."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue
Report: "Hiver Services running in degraded state"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Hiver APIs are encountering High Error Rates."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Hiver is Experiencing Slowness. We are investigating.