Is Highnote Down Right Now? Discover if there is an ongoing service outage.

On June 12th, 2025, Google Cloud Platform (GCP) experienced a significant service disruption. Further details regarding this incident are available on the GCP status page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Separately, Cloudflare reported a major outage on the same day. While Highnote's services were not affected by this event, it did lead to confusion for some of our customers. Cloudflare has published a post-mortem on their blog: https://blog.cloudflare.com/cloudflare-service-outage-june-12-2025/

We are aware of a possible Google Cloud Platform and AWS outage and are investigating the impact on our services. Application and transaction processing may be impacted during this time. We will provide updates as we learn more.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We have identified the issue and releasing a fix.

This incident has been resolved.

A third party service is experiencing an issue that may be impacting the ability to log into the Highnote dashboard. Login attempts may time out and need to be retried.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Customers may experience transaction timeouts. Mastercard teams are working to resolve this issue, we will update you once the issue is resolved.

This incident has been resolved.

We are currently investigating this issue.

This message provides an update regarding a service disruption that affected our platform earlier today. From 7:12 AM PST to 7:34 AM PST (22 minutes), asynchronous operations may have experienced delays due to an incident on a third-party cloud platform that we utilize. The following operations were impacted: -Balance Updates -ACH Transactions -Transfers -Search Data Indexing All operations have caught up as of 7:34 AM PST.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved. https://highnote.com/docs/reference/query is now accessible.

We are currently investigating the issue. All other Highnote documentation is still accessible.

This incident has been resolved.

Our domain is currently suspended due to an inadvertent action by the domain registry. We are in communication with them and await their resolution to rectify the issue promptly.

We experienced a temporary networking issue from 06:25 PM PST to 06:53 PM PST, affecting Visa authorizations.

We experienced a temporary issue that may have impacted Highnote API calls and the Highnote Dashboard between 2:25p-2:35p EST. We have since resolved the issue and all services are back to normal

We have confirmed that the cloud provider has fixed the networking issue. All services are back to normal.

As of 10:43 AM PST, the cloud provider has officially declared an "all clear," confirming the resolution of all issues for those affected as of Tuesday, December 5, 2023, at 10:10 AM US/Pacific. Our internal data aligns with this confirmation. We will continue to closely monitor the situation to ensure ongoing stability.

We are continuing to monitor for any further issues.

We are currently experiencing a temporary networking issue with a major cloud provider, affecting less than 1% of collaborative authorization transactions. Our team is actively monitoring the situation and will provide updates as they become available. If a cardholder contacts you regarding a decline, kindly advise them to retry the transaction, as we work to resolve the issue promptly. We appreciate your understanding and patience in this matter.

An upstream issue with a third-party provider impacted access to the Highnote Dashboard from 3:57p EST - 4:15p EST.

This is impacting only EMV chip and PIN card transactions. All virtual card and magstripe transactions are not impacted.

This incident has been resolved.

We are investigating an issue impacting EMV chip and PIN card transactions. All virtual card and magstripe transactions are not impacted.

This incident has been resolved.

We are currently investigating this issue.

On Feb 27, 2023 from 4:59 AM to 5:13 AM PST, Our cloud network provider experienced an outage and based on our logs, we have determined a small number of requests to the GraphQL API were impacted.

Dashboard is now functional.

We are experiencing issues with the login of the dashboard both in our TEST and LIVE environment. This is not impacting the ability to access any GraphQL APIs.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We’re experiencing a degradation in our test environment and you may not be able to access GraphQL or your dashboard. This is not impacting the live environment at this time.

Due to a global networking-related outage with Google Cloud Platform, our infrastructure provider, all requests to the Highnote API and Dashboard in both Live and Test returned HTTP 404 Not Found errors from 9:44A PT to 10:09A PT on Tuesday, Nov 16, 2021. Transaction processing for issued cards was not impacted. For more information on the Google Cloud Platform incident, please see https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

Highnote Platform was made aware and determined that it is not impacted by the Log4j2 vulnerability (CVE-2021-44228). Additionally, we have taken proactive steps to upgrade Log4j2 to mitigate this vulnerability.

This incident has been resolved.

A fix has been deployed and we are monitoring the results

Prod-test and Prod-live API and dashboard are currently down.

We are currently investigating this issue.

This incident has been resolved.

The third-party KYC/KYB vendor has worked with AWS to resolve the issue in their caching layer. Their API is fully operational, and we will continue to monitor the status of their service for the next 24 hours.

We are continuing to investigate this issue.

We are currently working with the vendor on the issue.

Started at 2:00 pm PDT on 8/22, notification webhooks failed to activate, and certain events failed to fire. The incident was resolved at 8:07 am PDT on 8/23.

This incident has been resolved.

Our KYB Provider has recovered from an outage and applications are now working normally. We are working on recovering applications that were affected during the partial outage. Applications affected from 12:37 PM PST to 4:41 PM PST are currently undergoing evaluation to result in a final decision.

Our KYB Provider is currently experiencing issues. Applications will be in a PENDING state until the issue is resolved.

A portion of customer data was not immediately available for search. The issue was resolved as of this morning, 7 AM PDT.

This incident has been resolved.

There is an issue with viewing transactions, payment cards and financial accounts via both the API and the Highnote Dashboard. The issue is currently under investigation.