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Last checked 2025-06-14T14:04:55.188Z from Heymarket's official status page

Historical record of incidents for Heymarket

Jun 12, 2025

Report: "Heymarket.com down due to Cloudfare outage"

Last update 2025-06-12T19:06:40.716Z

monitoring2025-06-12T19:05:09.000Z

Cloudflare is currently investigating an outage that is preventing Heymarket.com’s marketing site from loading. https://www.cloudflarestatus.com/incidents/25r9t0vz99rp

Mar 31, 2025

Report: "Messaging Service Interruption"

Last update 2025-03-31T21:10:12.623Z

resolved2025-03-29T15:10:44.000Z

The incident was resolved at 8:10AM PT.

investigating2025-03-29T14:30:45.000Z

Some sent messages failed, receiving messages delayed.

Report: "Messaging Service Interruption"

Last update 2025-03-31T21:09:10.406Z

resolved2025-03-29T19:54:40.000Z

This incident has been resolved.

monitoring2025-03-29T19:53:05.000Z

Messaging service has been updated and we are monitoring the results.

investigating2025-03-29T19:30:03.948Z

Some sent messages failed, receiving messages delayed.

Feb 4, 2025

Report: "Degraded performance with web application"

Last update 2025-02-04T21:30:39.084Z

resolved2025-02-04T21:30:39.068Z

This incident has been resolved.

investigating2025-02-04T21:00:46.726Z

We are currently identifying the root cause

Jan 14, 2025

Report: "Scheduled Jobs Issue"

Last update 2025-01-14T13:23:17.402Z

resolved2025-01-14T13:23:17.390Z

This incident has been resolved.

monitoring2025-01-13T22:01:18.871Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-13T22:00:11.220Z

We are continuing to investigate this issue.

investigating2025-01-13T17:56:25.805Z

We are currently experiencing an issue with scheduled jobs which is affecting services like contact imports, scheduled messages, campaigns, and chat exports. We are actively investigating the problem.

Dec 5, 2024

Report: "Incoming Messages Not Received from Certain Carriers"

Last update 2024-12-05T17:55:15.350Z

resolved2024-12-05T17:55:15.334Z

This incident has been resolved.

investigating2024-12-03T00:11:30.540Z

We are continuing to investigate this issue.

investigating2024-12-02T17:14:03.896Z

We are currently experiencing an intermittent issue where some incoming messages from certain carriers are not appearing in the web application. We are actively investigating the problem.

Nov 20, 2024

Report: "Campaigns - Message not sending"

Last update 2024-11-20T17:47:34.412Z

resolved2024-11-20T17:47:34.400Z

This incident has been resolved.

identified2024-11-20T17:47:16.649Z

We are continuing to work on a fix for this issue.

identified2024-11-20T17:17:43.752Z

A problem with the message queue is preventing messages from being sent through Campaigns. We are working on a fix.

Nov 14, 2024

Report: "Slow Response Times with Heymarket Search"

Last update 2024-11-14T21:36:17.655Z

resolved2024-11-14T21:36:17.638Z

This incident has been resolved.

identified2024-11-14T20:15:04.095Z

The issue has been identified and a fix is being implemented.

Nov 13, 2024

Report: "Contact Search Functionality Issue"

Last update 2024-11-13T20:14:35.660Z

resolved2024-11-13T20:14:35.644Z

This incident has been resolved.

investigating2024-11-13T18:53:56.741Z

We are currently experiencing a known issue with contact search that affects all related features, including list details where only phone numbers are displayed. Our engineering team is actively working to resolve this issue.

Sep 4, 2024

Report: "Delays in Incoming Messages - Issue with downstream Carrier"

Last update 2024-09-04T18:00:50.238Z

resolved2024-09-04T18:00:50.222Z

This incident has been resolved.

investigating2024-09-04T16:19:33.704Z

We are currently investigating this issue.

Aug 29, 2024

Report: "Slow search queries"

Last update 2024-08-29T23:45:15.168Z

resolved2024-08-29T23:45:12.336Z

This incident has been resolved.

investigating2024-08-29T21:07:06.660Z

We are continuing to investigate this issue.

investigating2024-08-29T20:26:01.875Z

We are continuing to investigate this issue.

investigating2024-08-29T20:25:55.742Z

We are currently investigating reports of slow search queries.

Aug 1, 2024

Report: "Search Impact"

Last update 2024-08-01T22:06:56.810Z

resolved2024-08-01T22:06:53.501Z

This incident has been resolved.

identified2024-08-01T21:14:15.550Z

We are currently experiencing issues with searching for phone numbers and contacts, which is affecting several areas of the app. The team is actively working to resolve these problems.

Nov 9, 2023

Report: "Slow Page Loads"

Last update 2023-11-09T18:13:21.040Z

resolved2023-11-09T18:13:21.023Z

This incident has been resolved.

investigating2023-11-09T18:13:01.347Z

We are continuing to investigate this issue.

investigating2023-11-09T18:08:52.679Z

We are currently investigating this issue.

Oct 19, 2023

Report: "Slow load times"

Last update 2023-10-19T21:25:51.874Z

resolved2023-10-19T21:25:51.858Z

This incident has been resolved.

identified2023-10-19T19:50:18.533Z

We are experiencing slow load times on some pages. The team is working on a resolution .

Oct 10, 2023

Report: "Integrations - Slow response"

Last update 2023-10-10T06:18:32.800Z

resolved2023-10-10T06:18:32.786Z

This incident has been resolved.

investigating2023-10-10T06:18:23.217Z

We are continuing to investigate this issue.

investigating2023-10-10T00:05:18.367Z

A few integration calls are timing out.

Sep 28, 2023

Report: "SMS - Downstream issues with failed messages to certain carriers"

Last update 2023-09-28T20:36:02.618Z

resolved2023-09-28T20:36:02.603Z

The carriers have resolved the issue. Sorry for the inconvenience caused.

investigating2023-09-28T20:23:56.000Z

We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.

identified2023-09-28T20:23:31.000Z

investigating2023-09-28T19:10:16.000Z

Aug 10, 2023

Report: "Delay in incoming messages"

Last update 2023-08-10T19:20:57.855Z

resolved2023-08-10T19:20:57.839Z

This incident has been resolved.

investigating2023-08-10T18:58:03.372Z

There is a delay with incoming messages. We are investigating the issue at this time

Jun 12, 2023

Report: "Slow page load times"

Last update 2023-06-12T16:48:02.227Z

resolved2023-06-12T16:48:02.215Z

This incident has been resolved.

investigating2023-06-12T15:19:26.025Z

We are continuing to investigate this issue.

investigating2023-06-12T14:50:14.740Z

We are currently investigating slow page loads.

Apr 20, 2023

Report: "Partial Service Interruption"

Last update 2023-04-20T13:17:01.594Z

resolved2023-04-20T13:17:01.579Z

This incident has been resolved.

monitoring2023-04-20T12:40:34.885Z

The application is accessible, and we will continue to monitor the status

investigating2023-04-20T12:23:31.393Z

We are currently investigating an issue that prevents some users from access the app. We will continue to post updates here.

Apr 12, 2023

Report: "Sending SMS impacted due to downstream carrier issue"

Last update 2023-04-12T16:09:51.404Z

resolved2023-04-12T16:09:51.389Z

This incident has been resolved.

identified2023-04-12T15:42:55.156Z

The issue has been identified and is actively being worked on by the carriers.

Nov 29, 2022

Report: "Partial Service Interruption"

Last update 2022-11-29T20:11:39.772Z

resolved2022-11-29T20:11:39.759Z

This incident has been resolved.

investigating2022-11-29T19:34:28.000Z

Intermittent deliverability when sending outgoing messages

Oct 13, 2022

Report: "Intermittent delays with incoming messages"

Last update 2022-10-13T17:51:40.507Z

resolved2022-10-13T17:51:40.492Z

This incident has been resolved.

investigating2022-10-13T17:44:37.795Z

We are continuing to investigate this issue.

investigating2022-10-13T17:10:42.296Z

We are currently investigating intermittent delays with incoming messages. The team is investigating.

Jul 28, 2022

Report: "Integrations service degraded"

Last update 2022-07-28T18:09:33.260Z

resolved2022-07-28T18:09:33.246Z

This incident has been resolved.

investigating2022-07-28T18:09:25.516Z

We are continuing to investigate this issue.

investigating2022-07-28T16:35:12.917Z

We are experiencing a lag in the integration services that is impacting Salesforce and HubSpot applications.

May 27, 2022

Report: "Outbound messaging delays to T-Mobile devices"

Last update 2022-05-27T21:10:33.811Z

resolved2022-05-27T21:10:33.797Z

This incident has been resolved.

monitoring2022-05-27T20:54:25.197Z

The carriers are reporting outbound delays to T-Mobile handsets.

May 25, 2022

Report: "Chats Not Loading"

Last update 2022-05-25T21:47:16.293Z

resolved2022-05-25T21:47:16.280Z

This incident has been resolved.

monitoring2022-05-25T19:24:49.207Z

A fix has been implemented and we are monitoring the servers.

investigating2022-05-25T17:25:01.967Z

We are investigating several reports of chats not loading.

May 4, 2022

Report: "Intermittent deliverability when sending to T-Mobile numbers"

Last update 2022-05-04T15:13:52.807Z

resolved2022-05-04T15:13:52.787Z

This incident has been resolved.

monitoring2022-05-04T15:09:00.749Z

A fix has been implemented and we are currently monitoring the results.

investigating2022-05-04T13:03:12.587Z

We are currently investigating reports of failed messages to T-Mobile numbers

Mar 30, 2022

Report: "Degraded ability to search for some new contacts and new messages"

Last update 2022-03-30T21:53:25.931Z

resolved2022-03-30T21:53:25.908Z

This incident has been resolved.

monitoring2022-03-30T20:52:12.754Z

We have solved this issue but will continue to monitor the system.

identified2022-03-30T20:33:25.056Z

The issue has been identified and a fix is being implemented.

Mar 29, 2022

Report: "Degraded performance with messaging"

Last update 2022-03-29T16:13:35.148Z

resolved2022-03-29T16:13:35.130Z

This incident has been resolved.

monitoring2022-03-29T15:32:14.290Z

A fix has been implemented and we are monitoring the results.

identified2022-03-29T15:15:22.527Z

We are currently working to resolve an issue with intermittent message failures/delays.

Mar 22, 2022

Report: "Messaging Service Interruption"

Last update 2022-03-22T18:44:43.855Z

resolved2022-03-22T18:44:43.841Z

This incident has been resolved.

investigating2022-03-22T15:49:24.138Z

The issue is now resolved.

investigating2022-03-22T15:33:14.697Z

We are currently investigating the issue with failed messaging.

Feb 24, 2022

Report: "Messaging Failure"

Last update 2022-02-24T22:45:31.596Z

resolved2022-02-24T22:45:31.577Z

This incident has been resolved.

investigating2022-02-24T22:24:53.087Z

We are currently investigating intermittent outgoing message failures, SMS messaging may be impacted.

Feb 11, 2022

Report: "Outgoing Message Failure"

Last update 2022-02-11T21:54:10.678Z

resolved2022-02-11T21:54:10.662Z

This incident has been resolved.

investigating2022-02-11T18:32:57.278Z

We are currently investigating intermittent outgoing message failures, SMS messaging may be impacted.

Dec 15, 2021

Report: "Connectivity Issues"

Last update 2021-12-15T16:30:20.366Z

resolved2021-12-15T16:30:20.350Z

This incident has been resolved.

investigating2021-12-15T16:19:04.795Z

We are currently investigating a connectivity issue with our infrastructure provider. We will continue to monitor the situation and provide updates here.

Dec 11, 2021

Report: "Outgoing Message Failures"

Last update 2021-12-11T00:54:54.501Z

resolved2021-12-11T00:54:54.483Z

This incident has been resolved and outgoing messages are sending normally.

identified2021-12-10T22:16:43.126Z

The issue has been identified and a fix has been implemented. We are currently monitoring and seeing failure rates decrease rapidly.

investigating2021-12-10T21:32:04.483Z

We are currently investigating reports of intermittent outgoing message failures.

Aug 8, 2021

Report: "Slow page loads"

Last update 2021-08-08T17:05:02.750Z

resolved2021-08-08T17:05:02.733Z

This incident has been resolved.

monitoring2021-08-08T17:04:56.467Z

We are continuing to monitor for any further issues.

monitoring2021-08-06T23:55:59.000Z

Load times on the Heymarket web app have been back to normal since 1:00 pm PST. A fix has been implemented and we are monitoring the results.

investigating2021-08-06T20:38:50.764Z

We are currently seeing slow page load times on the Heymarket app. We are investigating the situation and will provide updates on this status page as soon we identify the root cause. We are sorry for the interruption this is causing, and thank you for your patience.

investigating2021-08-06T16:07:36.553Z

We are currently experience slow page load times. The team is investigating this issue.

Aug 6, 2021

Report: "Slow page loads"

Last update 2021-08-06T05:05:42.664Z

resolved2021-08-06T05:05:42.650Z

This incident has been resolved.

investigating2021-08-05T23:48:04.000Z

We have identified the issue and are working to completely resolve it.

investigating2021-08-05T22:29:32.572Z

We are currently experience slow page load times. The team is investigating this issue.

Jun 15, 2021

Report: "Public API"

Last update 2021-06-15T04:08:29.451Z

resolved2021-06-15T04:08:29.393Z

This incident has been resolved.

monitoring2021-06-15T04:08:22.857Z

We are continuing to monitor for any further issues.

monitoring2021-06-14T20:08:11.752Z

A fix has been implemented and we are monitoring all services.

identified2021-06-14T19:12:44.697Z

The issue has been identified and we are working on a fix

Feb 26, 2021

Report: "Carrier Outage"

Last update 2021-02-26T16:06:41.567Z

resolved2021-02-26T16:06:41.553Z

This incident has been resolved.

monitoring2021-02-26T16:06:35.405Z

We are continuing to monitor for any further issues.

monitoring2021-02-26T15:12:13.233Z

We are continuing to monitor for any further issues.

monitoring2021-02-26T15:12:03.041Z

There is an outage reported from our carrier Twilio. They are investigating the matter. Updates available directly here status.twilio.com

Feb 24, 2021

Report: "Delayed incoming messages"

Last update 2021-02-24T22:05:06.420Z

resolved2021-02-24T22:05:06.409Z

This incident has been resolved.

identified2021-02-24T21:58:54.022Z

The issue has been identified and we are working on a fix.

Feb 19, 2021

Report: "Degraded Service"

Last update 2021-02-19T00:53:00.079Z

resolved2021-02-19T00:53:00.060Z

This incident has been resolved.

monitoring2021-02-18T22:49:50.550Z

A fix has been applied and we are monitoring performace

Dec 10, 2020

Report: "Website loading slow"

Last update 2020-12-10T23:56:27.029Z

resolved2020-12-10T23:56:27.010Z

This incident has been resolved.

investigating2020-12-10T22:14:06.895Z

We are currently investigating this issue and resolving it.

Aug 6, 2020

Report: "Degraded Service"

Last update 2020-08-06T22:30:43.419Z

resolved2020-08-06T22:30:43.407Z

This incident has been resolved.

monitoring2020-08-06T22:15:55.266Z

We are continuing to monitor for any further issues.

monitoring2020-08-06T22:15:50.796Z

A fix has been implemented and we are monitoring the results.

investigating2020-08-06T22:11:26.464Z

We are continuing to investigate this issue.

investigating2020-08-06T22:11:21.165Z

We are investigating the issue

Aug 5, 2020

Report: "Degraded Service"

Last update 2020-08-05T22:49:20.973Z

resolved2020-08-05T22:49:20.960Z

This incident has been resolved.

monitoring2020-08-05T22:45:57.381Z

A fix has been implemented and we are monitoring the results.

investigating2020-08-05T22:33:56.900Z

We are investigating the issue.