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Last checked 2025-06-14T14:00:58.173Z from Hex's official status page

Historical record of incidents for Hex

Jun 2, 2025

Report: "Degraded Kernel Acquisition"

Last update 2025-06-02T17:34:14.336Z

resolved2025-06-02T17:34:14.321Z

This incident has been resolved.

monitoring2025-06-02T16:25:58.133Z

A fix has been implemented and we are monitoring the results.

investigating2025-06-02T16:01:55.120Z

We are currently investigating an issue acquiring kernels for some customers.

Report: "Degraded Kernel Acquisition"

Last update 2025-06-02T12:34:00.000Z

Resolved2025-06-02T12:34:00.000Z

This incident has been resolved.

Monitoring2025-06-02T11:25:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-06-02T11:01:00.000Z

We are currently investigating an issue acquiring kernels for some customers.

May 21, 2025

Report: "Degraded kernel acquisition"

Last update 2025-05-21T20:26:42.250Z

postmortem2025-05-21T20:20:53.102Z

After fully analyzing the timeline of events, **we’ve confirmed that the root cause of the incident was an issue in the AWS EBS storage system backing our primary database replica**. The issue began on May 12 11:00 PM PDT according to AWS, and the effect was gradual degradation of performance on the replica, eventually leading to a cascade where even our primary database got backpressured on critical write operations, which triggered the instability causing the incident. The AWS issue was resolved May 13 9:32 AM PDT, after we pushed a database configuration change that caused the EBS system software to reset. We then stabilized and cleaned up systems on our end before resolving the incident. While the root cause of this incident was on the AWS side, we are not satisfied that our detection and response were fast enough. We are investing in the following mechanisms to improve: * We have automated testing to monitor provisioning of kernels, but it is combined with a larger testing suite that makes the signal less immediately actionable. We will be extracting this out as its own monitor so we can more quickly identify and react. * Our database monitoring around latencies will be made more comprehensive, including the replica database, so we do not miss this early signal. * We are improving our incident runbook to cover some of these checks earlier in the process so we zero in on the root cause more quickly.

resolved2025-05-13T19:10:55.260Z

This incident has been resolved.

monitoring2025-05-13T18:09:47.909Z

A fix has been implemented and we are monitoring the results.

identified2025-05-13T17:35:17.703Z

Some users are still experiencing issues as we implement a fix.

monitoring2025-05-13T16:58:06.746Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-13T16:27:45.200Z

We are continuing to investigate this issue.

investigating2025-05-13T14:38:44.099Z

We are currently investigating this issue.

May 19, 2025

Report: "Degraded Kernel Acquisition"

Last update 2025-05-19T00:21:36.372Z

resolved2025-05-19T00:21:36.354Z

This incident has been resolved.

identified2025-05-18T23:53:24.426Z

The issue has been identified and a fix has been implemented.

investigating2025-05-18T23:38:16.873Z

We are currently investigating this issue.

Apr 28, 2025

Report: "Issues with building custom kernels"

Last update 2025-04-28T23:48:47.814Z

resolved2025-04-28T23:48:47.789Z

This incident has been resolved.

monitoring2025-04-28T23:13:49.656Z

A fix has been implemented and we are monitoring the results.

identified2025-04-28T18:51:19.665Z

We've identified an issue with custom kernels failing to build and are actively working on a fix.

Apr 25, 2025

Report: "Inputs not reacting on some published apps"

Last update 2025-04-25T16:15:34.608Z

resolved2025-04-25T16:15:34.587Z

This incident has been resolved.

monitoring2025-04-25T15:35:46.093Z

A fix has been implemented and we are monitoring the results.

identified2025-04-25T13:20:23.896Z

We've identified an issue with published apps using the pre-run cells in the background feature and are working on implementing a fix.

Apr 4, 2025

Report: "Copy to clipboard and download CSV issues"

Last update 2025-04-04T19:00:55.895Z

resolved2025-04-04T19:00:55.875Z

This incident has been resolved.

identified2025-04-03T15:37:31.119Z

When users copy to clipboard and/or download CSV they may see HTML rather than their data. The issue has been identified and a fix is being implemented. In the meantime, a refresh of the page should resolve the issue.

Mar 12, 2025

Report: "Viewers experiencing issues viewing projects"

Last update 2025-03-12T16:58:04.181Z

resolved2025-03-12T16:58:04.166Z

This incident has been resolved.

monitoring2025-03-12T15:57:44.039Z

A fix has been implemented and we are monitoring the results.

identified2025-03-12T15:44:16.874Z

The issue has been identified and a fix is being implemented.

Feb 27, 2025

Report: "Slack outage impacting ability to send notifications from Hex"

Last update 2025-02-27T18:27:08.354Z

resolved2025-02-27T18:27:08.339Z

This incident has been resolved.

monitoring2025-02-26T17:55:43.726Z

Slack is currently experiencing an outage which impacts the ability for Hex to send notifications to this channel. We are monitoring this outage at https://slack-status.com/ and encourage you to do the same if you rely on this functionality.

Feb 6, 2025

Report: "Instability in project loads"

Last update 2025-02-06T21:29:54.509Z

resolved2025-02-06T21:29:54.491Z

This incident has been resolved.

monitoring2025-02-06T19:39:59.340Z

A fix has been implemented and we are monitoring the results.

Feb 5, 2025

Report: "Projects not loading for some users"

Last update 2025-02-05T19:53:59.013Z

resolved2025-02-05T19:53:58.994Z

This incident has been resolved.

monitoring2025-02-05T19:37:58.772Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-05T19:27:17.191Z

We are continuing to investigate this issue.

investigating2025-02-05T19:03:13.642Z

We are currently investigating this issue.

Feb 4, 2025

Report: "Projects not loading"

Last update 2025-02-04T23:30:36.848Z

resolved2025-02-04T23:30:36.831Z

This incident has been resolved.

monitoring2025-02-04T22:56:29.610Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-04T22:52:38.026Z

We are currently investigating this issue.

Jan 30, 2025

Report: "Web app outage"

Last update 2025-01-30T17:56:08.130Z

resolved2025-01-30T17:56:08.115Z

This incident has been resolved.

monitoring2025-01-30T17:21:58.589Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-30T17:10:11.261Z

We are currently investigating this issue.

Report: "Projects not loading"

Last update 2025-01-30T15:55:48.766Z

resolved2025-01-30T15:55:48.748Z

This incident has been resolved.

monitoring2025-01-30T15:19:02.006Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-30T14:56:53.959Z

We are continuing to investigate this issue.

investigating2025-01-30T14:42:46.347Z

We are currently investigating this issue.

monitoring2025-01-30T14:37:50.264Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-30T14:35:34.177Z

We are currently investigating this issue.

Jan 17, 2025

Report: "HTML and styled dataframes not rendering"

Last update 2025-01-17T16:34:45.622Z

resolved2025-01-17T16:34:45.606Z

This incident has been resolved.

investigating2025-01-17T15:12:40.462Z

We are currently investigating this issue.

Jan 8, 2025

Report: "Projects not loading"

Last update 2025-01-08T22:41:06.861Z

resolved2025-01-08T22:41:06.844Z

This incident has been resolved.

monitoring2025-01-08T21:08:05.045Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-08T21:00:36.429Z

We are currently investigating this issue.

Nov 13, 2024

Report: "Platform instability"

Last update 2024-11-13T23:08:05.848Z

resolved2024-11-12T19:08:46.000Z

On November 12, 2024 from 8:06 AM to 10:21 PM PT, Hex customers experienced platform instability, including issues with kernel execution and site access. This disruption stemmed from an unintended effect of a recent database migration, which ultimately caused a backlog and impacted overall platform performance. Our engineering team promptly identified the root cause and took corrective actions by resetting kernels to alleviate database congestion. Once the database stabilized, we rolled back the migration change, fully restoring service by 10:21 PM PT. To prevent similar issues in the future, we are enhancing our automated tests to better validate database migrations before deployment, ensuring they don’t inadvertently impact platform reliability. Thank you for your patience and understanding.

monitoring2024-11-12T17:38:43.156Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-12T17:17:27.609Z

We are continuing to investigate this issue.

investigating2024-11-12T16:18:28.890Z

We are continuing to investigate this issue.

investigating2024-11-12T16:18:03.021Z

We are currently investigating this issue.

Aug 15, 2024

Report: "Kernel Unavailability"

Last update 2024-08-15T21:37:25.333Z

resolved2024-08-15T21:37:25.318Z

This incident has been resolved.

monitoring2024-08-15T20:38:52.272Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-15T20:15:51.044Z

Hex is experiencing degraded performance; some users are unable to acquire kernels and run projects. We are actively investigating the root cause and will update as soon as possible on a resolution.

investigating2024-08-15T18:32:01.861Z

We are currently investigating this issue.

Jul 25, 2024

Report: "Workspace tiers downgraded"

Last update 2024-07-25T20:53:59.266Z

resolved2024-07-25T06:00:00.000Z

Some organizations have been erroneously downgraded to the community tier

Jun 21, 2024

Report: "SQL Query Instability"

Last update 2024-06-21T19:28:54.563Z

resolved2022-08-11T15:16:00.000Z

Non-dataframe SQL queries were intermittently failing for all users.

Report: "Application Instability"

Last update 2024-06-21T19:28:54.521Z

resolved2022-08-17T21:42:00.000Z

Users may have seen general application-wide instability and failures caused by partial database unavailability due to likely malicious users performing large numbers of operations quickly.

Report: "Application Instability"

Last update 2024-06-21T19:28:54.480Z

resolved2022-08-18T14:59:00.000Z

Users may have seen general application-wide instability and failures caused by partial database unavailability due to likely malicious users performing large numbers of operations quickly.

Report: "Hex Toolkit Outage"

Last update 2024-06-21T19:28:54.435Z

resolved2022-08-19T17:40:00.000Z

Calls to hextoolkit.get_data_connection() in any code cells were failing.

Report: "R Project Outage"

Last update 2024-06-21T19:28:54.392Z

resolved2022-08-21T18:29:00.000Z

All SQL queries in R projects were failing.

Report: "DNS Outage"

Last update 2024-06-21T19:28:54.351Z

resolved2022-08-27T20:10:00.000Z

Hex was completely inaccessible to many users.

Report: "Kernel Assignment Failure"

Last update 2024-06-21T19:28:54.308Z

resolved2022-09-02T02:45:00.000Z

Users experienced long delays waiting for kernels to start for doing analysis in Logic view and running apps.

Report: "Main site service interruption 11/7/22"

Last update 2024-06-21T19:28:54.263Z

resolved2022-11-07T23:07:33.119Z

This incident has been resolved.

monitoring2022-11-07T22:50:06.099Z

A fix has been implemented and we are monitoring the results.

identified2022-11-07T22:14:11.966Z

We are continuing to work on a fix for this issue.

identified2022-11-07T20:51:14.297Z

We are continuing to work on a fix for this issue.

identified2022-11-07T20:34:28.645Z

The issue has been identified and a fix is being implemented.

investigating2022-11-07T20:16:07.214Z

We are currently investigating this issue.

Report: "Some projects failing to acquire new kernels"

Last update 2024-06-21T19:28:54.216Z

resolved2022-11-15T22:00:38.879Z

This incident has been resolved.

monitoring2022-11-15T21:52:30.939Z

A fix has been implemented and we are monitoring the results.

identified2022-11-15T21:51:48.608Z

The issue has been identified and a fix is being implemented.

investigating2022-11-15T21:41:24.687Z

We are currently investigating this issue.

Report: "Login System Issue"

Last update 2024-06-21T19:28:54.169Z

resolved2022-11-30T16:31:44.715Z

This incident has been resolved.

identified2022-11-30T16:06:29.731Z

The issue has been identified and we are implementing a fix.

investigating2022-11-30T15:58:20.535Z

We are currently investigating this issue.

Report: "Slow kernel start up times for some projects"

Last update 2024-06-21T19:28:54.122Z

resolved2023-02-23T17:05:09.532Z

This incident has been resolved.

investigating2023-02-23T16:31:31.111Z

We are continuing to investigate this issue.

investigating2023-02-23T16:31:07.916Z

We are currently investigating this issue.

Report: "Projects not loading"

Last update 2024-06-21T19:28:54.077Z

resolved2023-03-02T03:59:26.108Z

This incident has been resolved.

investigating2023-03-02T03:41:33.479Z

We are currently investigating this issue.

Report: "Intermittent platform access issues"

Last update 2024-06-21T19:28:54.030Z

resolved2023-03-28T19:37:41.490Z

This incident has been resolved.

monitoring2023-03-28T18:54:42.121Z

A fix has been implemented and we are monitoring the results.

identified2023-03-28T18:44:42.740Z

The issue has been identified and a fix is being implemented.

investigating2023-03-28T18:39:12.945Z

We are currently investigating this issue.

Report: "Performance degradation in projects"

Last update 2024-06-21T19:28:53.980Z

resolved2023-03-28T20:06:30.748Z

This incident has been resolved.

investigating2023-03-28T19:40:41.108Z

We are currently investigating this issue.

Report: "Main site unavailable"

Last update 2024-06-21T19:28:53.932Z

resolved2023-04-07T03:08:05.098Z

This incident has been resolved.

investigating2023-04-07T02:57:45.221Z

We are currently investigating this issue.

monitoring2023-04-07T02:56:03.890Z

We are continuing to monitor for any further issues.

monitoring2023-04-07T02:41:43.871Z

A fix has been implemented and we are monitoring the results.

investigating2023-04-07T02:27:36.823Z

We are currently investigating this issue.

Report: "Platform availability issue"

Last update 2024-06-21T19:28:53.884Z

resolved2023-04-10T20:54:15.902Z

This incident has been resolved.

investigating2023-04-10T20:49:05.294Z

We are currently investigating this issue.

Report: "Platform availability issue"

Last update 2024-06-21T19:28:53.833Z

resolved2023-04-12T15:58:05.948Z

This incident has been resolved.

investigating2023-04-12T15:39:36.680Z

We are currently investigating this issue.

Report: "Table display filter inconsistency"

Last update 2024-06-21T19:28:53.786Z

resolved2023-04-26T19:23:30.101Z

This incident has been resolved.

identified2023-04-26T17:59:31.670Z

The issue has been identified and a fix is being implemented.

investigating2023-04-26T17:45:06.878Z

We are currently investigating this issue.

Report: "Some projects failing to acquire new kernels"

Last update 2024-06-21T19:28:53.735Z

resolved2023-05-18T17:14:59.356Z

This incident has been resolved.

identified2023-05-18T15:55:29.425Z

The issue has been identified and a fix is being implemented.

Report: "Platform availability issue"

Last update 2024-06-21T19:28:53.690Z

resolved2023-06-20T16:43:15.817Z

This incident has been resolved.

monitoring2023-06-20T14:45:03.234Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-20T13:43:07.780Z

We are continuing to investigate this issue.

investigating2023-06-20T13:41:08.236Z

We are continuing to investigate this issue.

investigating2023-06-20T13:40:16.642Z

We are currently investigating this issue.

Report: "Platform availability issue"

Last update 2024-06-21T19:28:53.641Z

resolved2023-06-26T16:25:49.120Z

This incident has been resolved.

monitoring2023-06-26T16:20:34.602Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-26T16:10:15.098Z

We are currently investigating this issue.

Report: "Platform degradation due to AWS outage"

Last update 2024-06-21T19:28:53.591Z

resolved2023-06-30T19:15:53.551Z

This incident has been resolved.

identified2023-06-30T16:35:02.157Z

Issue has been identified to be due to an ongoing AWS outage.

Report: "Kernel instability 08/29/23"

Last update 2024-06-21T19:28:53.537Z

resolved2023-08-29T22:21:05.152Z

This incident has been resolved.

identified2023-08-29T21:35:33.256Z

The issue has been identified and we are working with our hosting provider to resolve the issue.

investigating2023-08-29T21:15:11.802Z

We are continuing to investigate the issue and are working with upstream providers to identify and resolve the outage.

investigating2023-08-29T19:30:03.946Z

We are currently investigating this issue.

Report: "Kernel Instability"

Last update 2024-06-21T19:28:53.486Z

resolved2023-08-30T20:18:45.751Z

This incident has been resolved.

investigating2023-08-30T17:34:43.614Z

We are currently investigating this issue.

Report: "Degraded kernel execution"

Last update 2024-06-21T19:28:53.435Z

resolved2023-10-04T18:45:07.000Z

This incident has been resolved.

monitoring2023-10-04T18:31:38.605Z

A fix has been implemented and we are monitoring the results.

investigating2023-10-04T18:14:03.295Z

We are currently investigating this issue.

Report: "Unable to load Hex"

Last update 2024-06-21T19:28:53.382Z

resolved2024-01-11T04:19:44.330Z

This incident has been resolved.

investigating2024-01-11T04:12:20.104Z

We are currently investigating this issue.

Report: "Platform Instability"

Last update 2024-06-21T19:28:53.334Z

resolved2024-02-16T01:41:33.496Z

This incident has been resolved.

monitoring2024-02-15T20:32:47.415Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-15T19:29:26.442Z

We are currently investigating this issue.

Report: "Platform instability"

Last update 2024-06-21T19:28:53.284Z

resolved2024-03-09T18:47:48.868Z

This incident has been resolved.

identified2024-03-09T18:10:29.646Z

We have observed some platform instability due to a scheduled change to our system.

Report: "Kernels unavailable"

Last update 2024-06-21T19:28:53.238Z

resolved2024-03-17T04:50:31.022Z

This incident has been resolved.

monitoring2024-03-17T04:42:25.812Z

A fix has been implemented and we are monitoring the results.

investigating2024-03-17T04:08:42.212Z

We are currently investigating this issue.

Report: "Platform instability"

Last update 2024-06-21T19:28:53.193Z

resolved2024-04-16T14:25:28.541Z

This incident has been resolved.

identified2024-04-16T13:59:34.929Z

The issue has been identified and a fix is being implemented.

investigating2024-04-16T13:46:27.427Z

We are currently investigating this issue.

Report: "Platform instability"

Last update 2024-06-21T19:28:53.150Z

resolved2024-05-15T16:13:15.533Z

This incident has been resolved.

monitoring2024-05-15T15:51:26.944Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-15T15:24:34.915Z

We are currently investigating this issue.

Report: "Intermittent 502s when accessing Hex"

Last update 2024-06-21T19:28:53.100Z

resolved2024-06-20T20:32:43.425Z

This incident has been resolved.

investigating2024-06-20T19:18:25.419Z

We are following a Cloudflare incident where intermittent connectivity issues are being reported: https://www.cloudflarestatus.com/