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HelpDesk is currently Operational

Last checked 2025-06-14T12:53:48.047Z from HelpDesk's official status page

Historical record of incidents for HelpDesk

May 27, 2025

Report: "HelpDesk - degraded performance"

Last update 2025-05-27T18:19:00.000Z

Resolved2025-05-27T18:19:00.000Z

This incident has been resolved.

Monitoring2025-05-27T17:37:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-27T12:47:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-05-27T12:16:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-27T12:15:00.000Z

We are currently investigating this issue.

Report: "HelpDesk - degraded performance"

Last update 2025-05-27T16:19:07.532Z

resolved2025-05-27T16:19:06.940Z

This incident has been resolved.

monitoring2025-05-27T15:37:50.596Z

A fix has been implemented and we are monitoring the results.

identified2025-05-27T10:47:52.721Z

The issue has been identified and a fix is being implemented.

investigating2025-05-27T10:16:23.016Z

We are continuing to investigate this issue.

investigating2025-05-27T10:15:58.503Z

We are currently investigating this issue.

May 18, 2025

Report: "Performance issue"

Last update 2025-05-18T08:48:06.771Z

resolved2025-05-18T08:48:06.758Z

This incident has been resolved.

investigating2025-05-18T08:47:52.659Z

We are continuing to investigate this issue.

investigating2025-05-18T08:08:18.485Z

We are continuing to investigate this issue.

investigating2025-05-18T08:07:10.883Z

We are currently investigating this issue.

Jan 31, 2025

Report: "HelpDesk - problem with delivering emails"

Last update 2025-01-31T14:46:16.469Z

resolved2025-01-30T21:31:58.000Z

This incident has been resolved.

monitoring2025-01-30T21:29:52.000Z

A fix has been implemented and we are monitoring the results.

identified2025-01-30T20:49:43.000Z

The issue has been identified and a fix is being implemented.

investigating2025-01-30T19:21:05.000Z

We are currently investigating this issue.

Jan 29, 2025

Report: "HelpDesk agent application - delay in loading times"

Last update 2025-01-29T10:02:13.614Z

resolved2025-01-29T10:02:13.132Z

This incident has been resolved.

monitoring2025-01-29T09:57:45.452Z

A fix has been implemented and we are monitoring the results.

identified2025-01-29T09:53:10.887Z

The issue has been identified and a fix is being implemented.

investigating2025-01-29T09:02:13.775Z

We are currently investigating this issue.

Nov 13, 2024

Report: "Outbound messages delayed"

Last update 2024-11-13T16:22:20.061Z

resolved2024-11-13T16:22:19.755Z

This incident has been resolved.

investigating2024-11-13T08:42:01.441Z

We are currently investigating this issue.

Aug 30, 2024

Report: "Delay in app loading time"

Last update 2024-08-30T11:18:14.043Z

resolved2024-08-30T11:18:13.675Z

This incident has been resolved.

monitoring2024-08-30T09:33:27.620Z

The issue has been identified and a fix is being implemented. We are monitoring the situation.

investigating2024-08-30T09:31:26.259Z

We are continuing to investigate this issue.

investigating2024-08-30T09:17:16.000Z

We are continuing to investigate this issue.

investigating2024-08-30T09:16:31.838Z

We are currently investigating this issue.

Aug 23, 2024

Report: "Delay in app loading time"

Last update 2024-08-23T13:50:36.771Z

resolved2024-08-23T13:50:36.381Z

This incident has been resolved.

monitoring2024-08-23T13:47:29.943Z

A fix has been implemented and we are monitoring the results.

identified2024-08-23T13:45:35.656Z

The issue has been identified and a fix is being implemented.

investigating2024-08-23T13:35:21.553Z

We are currently investigating this issue.

Aug 9, 2024

Report: "Agent app issue"

Last update 2024-08-09T07:00:56.215Z

resolved2024-08-09T07:00:56.200Z

This incident has been resolved.

monitoring2024-08-09T06:27:19.087Z

A fix has been implemented and we are monitoring the results.

identified2024-08-09T06:18:02.782Z

The issue has been identified and a fix is being implemented.

investigating2024-08-09T05:49:53.160Z

We are currently investigating this issue.

Aug 8, 2024

Report: "Agent app issue"

Last update 2024-08-08T21:29:11.702Z

resolved2024-08-08T21:29:11.209Z

This incident has been resolved.

monitoring2024-08-08T20:01:01.994Z

A fix has been implemented and we are monitoring the results.

identified2024-08-08T18:40:51.256Z

The issue has been identified and a fix is being implemented.

Jul 14, 2024

Report: "Issues with actions within the application"

Last update 2024-07-14T02:15:39.604Z

resolved2024-07-14T02:15:39.216Z

This incident has been resolved.

monitoring2024-07-14T01:55:21.519Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-14T01:39:05.461Z

We are continuing to investigate this issue.

investigating2024-07-14T01:36:24.814Z

We are currently investigating this issue.

Jul 2, 2024

Report: "Issues with accessing application"

Last update 2024-07-02T15:27:23.764Z

resolved2024-07-02T15:27:23.435Z

This incident has been resolved.

monitoring2024-07-02T15:01:07.144Z

A fix has been implemented and we are monitoring the results.

identified2024-07-02T14:49:38.312Z

The issue has been identified and a fix is being implemented.

investigating2024-07-02T14:40:49.517Z

We are currently investigating this issue.

Apr 29, 2024

Report: "We experienced a temporary problem with sending tickets that was resolved"

Last update 2024-04-29T18:27:13.039Z

resolved2024-04-29T18:27:13.031Z

All of your tickets were delivered, but some might have experienced a delay. The issue has been identified and the fix was implemented. All systems are working. The issue lasted for about 40 minutes from 17:30 UTC.

Feb 28, 2024

Report: "Issue with rating links"

Last update 2024-02-28T15:18:16.005Z

resolved2024-02-28T15:18:15.997Z

For approximately 24 hours, we experienced a link failure that prevented us from collecting ticket ratings. Currently, this issue has been resolved, and links are working correctly.

Dec 11, 2023

Report: "Issues with processing ticket counters"

Last update 2023-12-11T15:41:58.305Z

resolved2023-12-11T15:41:57.740Z

This incident has been resolved.

monitoring2023-12-11T14:20:50.246Z

A fix has been implemented and we are monitoring the results.

identified2023-12-11T14:03:48.629Z

The issue has been identified and a fix is being implemented.

investigating2023-12-11T13:54:17.900Z

We are currently investigating the issue. Some of the tickets may not be visible in specific segments.

Jul 6, 2023

Report: "Issues with priority changes"

Last update 2023-07-06T10:37:18.187Z

resolved2023-07-04T07:00:00.000Z

We noticed an issue when using the ticket search feature, causing the priority of some tickets to change to “Urgent.” We were able to resolve the issue completely, but the affected tickets retained the “Urgent” priority. You may be required to change the previous priority manually.

Mar 13, 2023

Report: "Issues with accessing application"

Last update 2023-03-13T11:37:33.512Z

resolved2023-03-13T11:37:33.100Z

This incident has been resolved.

monitoring2023-03-13T09:57:04.929Z

A fix has been implemented and we are monitoring the results.

identified2023-03-13T09:19:34.108Z

The issue has been identified and a fix is being implemented.

investigating2023-03-13T09:18:58.656Z

We are currently investigating the issue

Feb 7, 2023

Report: "Issues with messages delivery"

Last update 2023-02-07T14:38:00.614Z

resolved2023-02-06T17:00:00.000Z

We noticed some issues with messages delivery; after investigation, we've seen an abnormal messaging queue. We were able to resolve the issue completely

Apr 22, 2022

Report: "Unavailability of the HelpDesk Agent Application"

Last update 2022-04-22T14:55:54.119Z

resolved2022-04-22T14:55:53.638Z

This incident has been resolved

monitoring2022-04-22T14:20:06.279Z

Fix has been implemented and the situation is stabilising. We'll keep monitoring the performance

identified2022-04-22T14:16:31.818Z

The issue has been identified, we're applying mitigations at the moment

investigating2022-04-22T13:27:14.800Z

We're aware of the issue and our Admins are currently investigating

Aug 12, 2021

Report: "HelpDesk unavailability"

Last update 2021-08-12T20:00:18.526Z

resolved2021-08-12T20:00:18.106Z

This incident has been resolved

monitoring2021-08-12T19:32:50.912Z

The issue has been resolved, we'll continue monitoring the situation

investigating2021-08-12T16:34:53.587Z

We are currently investigating this issue.

Jul 22, 2021

Report: "Impaired access to HelpDesk application"

Last update 2021-07-22T17:15:13.249Z

resolved2021-07-22T17:15:11.741Z

This incident has been mitigated. HelpDesk services are back fully operational

monitoring2021-07-22T16:44:55.343Z

We are continuing to monitor for any further issues.

monitoring2021-07-22T16:44:40.555Z

Service is back operational, we will actively monitor the issue.

identified2021-07-22T16:11:42.158Z

The issue has been identified as an outage of one of our sub-processors responsible for our CDNs, Akamai. Our Admins are working on bringing back the full functionality of our services as soon as possible

investigating2021-07-22T15:50:46.431Z

We are currently investigating the issue

May 20, 2021

Report: "Application login issue"

Last update 2021-05-20T07:51:37.091Z

resolved2021-05-20T07:51:36.242Z

This incident has been resolved.

monitoring2021-05-20T07:39:03.070Z

A fix has been implemented and we are monitoring the results.

identified2021-05-20T07:31:48.715Z

The issue has been identified and a fix is being implemented.

Mar 2, 2021

Report: "Issue with accessing application"

Last update 2021-03-02T19:17:55.842Z

resolved2021-03-02T19:17:55.498Z

This incident has been resolved.

monitoring2021-03-02T18:35:35.481Z

A fix has been implemented and we are monitoring the results.

identified2021-03-02T17:15:51.934Z

The issue has been identified and a fix is being implemented.

monitoring2021-03-02T16:40:25.928Z

The issue was identified and the fix was implemented - most of the problems should be resolved. We are monitoring the situation and working to resolving it completely.

investigating2021-03-02T15:21:10.852Z

We are currently investigating this issue.