Historical record of incidents for Handshake
Report: "Occasional Page Loading Issues"
Last updateWe’re experiencing occasional page load issues at this time. We’re currently investigating.
Report: "Handshake US is down"
Last updateWe are currently investigating the issue.
Report: "EU Database Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Scheduled US Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Issue loading employer brand pages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Login issues with our iOS application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "FDS Unavailable to Students"
Last updateThis incident has been resolved.
We are experiencing a service outage affecting students’ ability to access first destination services. Our team is currently working to restore service. We apologize for any inconvenience.
Report: "Student home page is currently unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Handshake service is down for all users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are experiencing a service outage affecting the Handshake application. Our team is currently working to restore service. We apologize for any inconvenience.
Report: "US: Locations missing for some jobs"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Investigation continues.
Investigation continues into this issue.
We are currently investigating this issue.
Report: "Inconsistent App Views"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Delays in search results"
Last updateOur search index processing infrastructure is running behind which is causing inaccuracies in searches and lookups throughout the product. No data has been lost and the system should be caught up shortly.
Report: "Job Details Not Loading (web only)"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Delayed search result updates"
Last updateThe issue causing delays in search results has now been resolved. Our team will continue to monitor and implement any updates necessary to ensure stability.
We have implemented a fix to mitigate the issue and are continuing to monitor. Please expect some delays for search related updates until we are fully recovered.
The issue has been identified and a fix is being implemented.
We are experiencing delays reflecting new or updated objects (e.g. jobs, events) in search results. Please allow more time for your updates to display in product. Our engineering team is actively investigating the issue.
Report: "Email outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Emails are sending successfully, though emails may be delayed due to a backlog needing to be delivered. We are continuing to monitor the situation with our email service provider.
Email send rates have improved, though we continue to see a small percentage of failures. We are continuing to monitor.
We are currently experiencing issues sending emails from the Handshake platform due to an incident with an upstream service provider.
Report: "Error displaying the feed on the iOS app"
Last updateThe incident affecting the home feed of the iOS app has been resolved. Our team will address additional updates necessary to ensure stability.
The problem on the home feed of the iOS app has been fixed, and we are monitoring the results.
We are continuing to work on a fix for this issue. We apologize for the inconvenience.
We are continuing to work on a fix for this issue. We apologize for the inconvenience.
We are continuing to work on a fix for this issue.
We are experiencing a service outage affecting the home feed of the iOS app. Our team is currently working to restore service. We apologize for any inconvenience.
Report: "Search Result Updates Delayed for EDU Users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Mobile Home Feed Unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Home feed is unavailable for students on iOS and Android applications
Report: "Student Mobile Login Unavailable"
Last updateThis incident has been resolved.
School search on the Handshake student mobile application for both iOS and Android is failing. We are looking into a resolution.
Report: "1 hour discrepancy between booked appointment times, appointments showing one hour ahead"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been shipped and we're monitoring the results
We are currently shipping a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Degraded Bulk Download Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users may experience delays in bulk downloading csv files. We're working to restore the processing time.
Report: "Search Result Updates Delayed"
Last updateAt 8:00 AM PST Handshake experienced delays with search results affecting career services and employer users in our US environment. The issue was identified and a fix was implemented at 4:00 PM PST. This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "We are currently investigating reports of a potential service interruption with students searching for jobs."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Degraded EDU user experience"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are aware of and investigating a service outage affecting certain features for Career Fairs.
Report: "Users having issue logging into Handshake account from iOS app"
Last updateThis incident has been resolved. Please upgrade your iOS app to version 4.32.1.
We are continuing to work on resolving issue affecting iOS app version 4.32.0. Thank you for your patience.
We are continuing to work on resolving issue affecting iOS app version 4.32.0. Thank you for your patience.
We are continuing to work on resolving issue affecting iOS app version 4.32.0. Thank you for your patience.
We are continuing to work on a fix for this issue. Thank you for your patience.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
The issue has been identified and fix is being implemented.
We are currently investigating an issue with the latest version of iOS app (4.32.0). Users might have an issue logging into their account.
Report: "Service Outage"
Last updateDue to an upstream provider, Handshake experienced an outage affecting US users. The issue was identified and automatically resolved.
Report: "Onboarding Issue"
Last updateThis incident has been resolved. Please download the latest version of the iOS app (version 4.30.0) from the App Store.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue. We apologize for any inconvenience.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented.
We are experiencing a service outage affecting our student onboarding for the iOS app. Our team is currently working to fix the issue. We apologize for any inconvenience.
Report: "Onboarding Issue"
Last updateThis incident has been resolved. Please download the latest version of the iOS app (version 4.30.0) from the App Store.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue. We apologize for any inconvenience.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented.
We are experiencing a service outage affecting our student onboarding for the iOS app. Our team is currently working to fix the issue. We apologize for any inconvenience.
Report: "Degraded Performance"
Last updateThe incident has been resolved. Our team will continue to monitor.
We are investigating an incident affecting loading pages on the Handshake application and we will provide updates here soon.
Report: "Employer bulk messaging partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating reports of a potential service interruption with bulk messaging from the Job Matches page for Employer users.
Report: "Degraded performance in job search and onboarding on mobile apps"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Degraded Performance — Email Links"
Last updateMailgun was having an issue which caused links in emails sent by Handshake to fail to redirect. Mailgun has deployed their fix, and this incident is now closed. Email redirection links should be working normally now.
Report: "Insights Reporting unavailable in the UK"
Last updateThis issue appears to have been resolved and services are now available. We will continue to monitor the availability of these services to ensure they remain operational.
Google Cloud is actively working on mitigation efforts to bring services back online. We are monitoring the status of impacted services and will provide additional updates as they are received from Google.
We are continuing to monitor Google updates.
Due to Google Cloud issues related to extreme weather, Insights Reporting is currently unavailable. We are monitoring updates from Google and will provide additional updates as they are available.
Report: "Handshake website unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are seeing site performance recover. We are continuing to monitor.
We are continuing to investigate this issue. We are seeing improved performance and will provide additional updates at 3:00PM Pacific.
We are investigating an incident affecting the Handshake website and will provide updates here soon.
Report: "Degraded Performance - Email Links"
Last updateThe incident has been resolved. Our team will work to provide additional information and support to affected users.
A fix for the email links issue has been implemented. Links in the impacted emails should be working again. We continue to monitor results and affected email service.
Users are experiencing issues with links within emails. We have identified the issue and are working on a resolution.
Users are experiencing issues with new user account email confirmation links. We have identified the issue and are working on a resolution.
Users are experiencing issues with new account creation email links. We are actively investigating the issue.
Report: "Email Sending Delayed"
Last updateThis incident has been resolved.
Emails are beginning to send, but still may be delayed.
Some emails may have been temporarily delayed in sending due to an issue with our upstream email provider. Our email provider has identified the issue and a fix is being implemented.
Report: "Emergency Database Maintenance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We may be undergoing maintenance during this time. Please reach out to Support with questions.
Report: "Degraded Mobile Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Student users are experiencing degraded performance in job search on mobile. We are monitoring a solution.
Report: "Handshake Video unavailable"
Last updateThis incident has been resolved.
We are no longer seeing high error rates on our Handshake Video products and our external video provider has indicated that the outage is experiencing recovery. We are monitoring this closely.
We are continuing to monitor our external provider's status. All parts of the Handshake platform that use Handshake Video are affected. This includes Career Fairs, Events, Employer Scheduling, Virtual Info Chats, and Campus Interviews. We will post an update as soon as more information is available.
An issue with our upstream video provider is causing errors connecting to Handshake Video
Report: "Email Sending Delayed"
Last updateThis incident has been resolved.
A fix for delayed emails has been implemented. We continue to monitor results and affected emails.
Some emails may have been temporarily delayed in sending due to an issue with our upstream email provider. Our email provider has implemented a fix and we are currently monitoring the results.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Degraded User Experience"
Last updateWe identified the source of the error that was impacting styles across the app. We have deployed a fix and we are currently monitoring performance.
We are aware of an issue causing degraded user experience for users.
Report: "High error rate on EDU Dashboard"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring to ensure the issue is resolved.
The issue has been identified and a fix is being deployed
Report: "Updates to CareerFair and Event index pages are delayed"
Last updateAt 4:21EST, Handshake Partners received a notification that Handshake was investigating reports of potential service interruption with CareerFair and Event index pages receiving updates. After further investigation, Career Fair and Event search have been and continue to operate normally.
Report: "Application unavailable in the US"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Search slow or unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of an issue causing users to not get search results from our services.
Report: "Search slow or unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Search slow or unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of an issue causing users to not get search results and other data from our services
Report: "Search slow or unavailable"
Last updateTraffic remains high but our systems are responding normally.
We are continuing to investigate this issue.
We are aware of an issue causing users to not get search results and other data from our services
Report: "Application unavailable"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating an issue that is preventing users from accessing Handshake.
Report: "Elevated Errors in Older Browser Versions"
Last updateFrom 12 PM Pacific, July 28, 2021 to 12 PM, July 29, 2021 users utilizing the Handshake web application with older supported browser versions (Safari 12.0 or lower) experienced degraded functionality and elevated error rates due to incompatibilities with upgraded UI components. The issue has been resolved and full functionality should be restored for users experiencing issues.
Report: "Insights Outage"
Last updateThis incident has been resolved.
Snowflake's Engineers have identified the issue and are working on the resolution: https://status.snowflake.com/
Dashboards and reports are not loading due to an issue with an upstream provider. The provider's status updates: https://status.snowflake.com/
Report: "Email Sending Delayed"
Last updateThis incident has been resolved.
Email delivery is delayed due to an outage in a third-party service. We are monitoring closely.
Report: "Degraded Performance"
Last updateThe incident has been resolved.
We are experiencing intermittent latency on our platform due to underlying issues with our cloud service provider. We are monitoring and working with the provider to resolve the issue.