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Halp is currently Operational

Last checked 2025-06-14T13:00:59.399Z from Halp's official status page

Historical record of incidents for Halp

Apr 9, 2024

Report: "Halp customers are unable to login with Slack"

Last update 2024-04-09T13:58:07.878Z

resolved2024-04-09T13:58:07.864Z

Customers are now able to login to Halp

identified2024-04-09T08:40:37.797Z

identified2024-04-09T04:19:17.314Z

Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.

Feb 16, 2024

Report: "Assist Home not loading for some customers"

Last update 2024-02-16T19:14:05.329Z

resolved2024-02-16T19:14:05.315Z

This incident has been resolved.

monitoring2024-02-16T17:43:06.325Z

A fix has been implemented and we are monitoring the results.

identified2024-02-16T16:40:57.671Z

The issue has been identified and a fix is being implemented.

investigating2024-02-16T16:09:59.525Z

We are currently investigating an issue with the Assist app showing "Something went wrong"

Nov 22, 2022

Report: "Halp is experiencing a performance degradation"

Last update 2022-11-22T22:00:28.835Z

resolved2022-11-22T22:00:28.822Z

This incident has been resolved.

monitoring2022-11-22T20:10:00.458Z

The issue has been identified and seems to be alleviating. We are monitoring the situation closely. Ticket creation and comment syncing may still be slower than usual

investigating2022-11-22T20:01:33.255Z

Comment syncing and ticket creation might fail or be slower than expected. We are investigating the issue

Nov 18, 2022

Report: "Delays with ticket creation and reports of duplicate ticket threads"

Last update 2022-11-18T20:50:47.581Z

resolved2022-11-18T20:50:47.568Z

This incident has been resolved.

monitoring2022-11-18T16:53:46.090Z

A fix has been implemented and we are continuing to monitor the situation.

investigating2022-11-18T16:13:42.834Z

We are continuing to investigate this issue.

investigating2022-11-18T16:13:33.942Z

We experienced an incident due to a migration ran by the engineering team. Delays with ticket creation and issues with messaging were reported by users of our Slack product. We believe most behaviors to be resolved but are currently investigating issues with duplicate ticket thread messages for certain users.

Jun 13, 2022

Report: "Email delivery is failing"

Last update 2022-06-13T23:43:51.299Z

resolved2022-06-13T23:43:51.277Z

This incident has been resolved.

investigating2022-06-13T23:31:48.828Z

We are currently investigating this issue.

Jun 1, 2022

Report: "Some teams are impacted by fields being removed when editing tickets"

Last update 2022-06-01T17:32:31.557Z

resolved2022-06-01T17:32:31.537Z

This incident has been resolved.

monitoring2022-06-01T14:59:41.836Z

A fix has been implemented and we are monitoring the results.

identified2022-06-01T14:27:46.112Z

The issue has been identified and a fix is being implemented.

May 31, 2022

Report: "Ticket creation is down for some teams. Assist is unable to find forms and is posting an error to Global Admins via the Assist DM"

Last update 2022-05-31T22:13:18.251Z

resolved2022-05-31T22:13:18.222Z

This incident has been resolved.

monitoring2022-05-31T21:34:50.549Z

A fix has been implemented and we are monitoring the results.

identified2022-05-31T21:08:38.238Z

The issue has been identified and a fix is being implemented.

Mar 9, 2022

Report: "Halp is experiencing issues as a result of upstream hosting issues"

Last update 2022-03-09T21:31:54.975Z

resolved2022-03-09T21:31:54.962Z

This incident has been resolved.

investigating2022-03-09T21:02:04.764Z

We are continuing to investigate this issue.

investigating2022-03-09T21:01:54.714Z

We are currently investigating this issue.

Nov 29, 2021

Report: "Comment attachment syncing degraded"

Last update 2021-11-29T19:49:36.402Z

resolved2021-11-29T19:49:36.387Z

This incident has been resolved.

monitoring2021-11-29T16:50:04.796Z

A fix has been implemented and we are monitoring the results.

identified2021-11-29T16:03:04.685Z

The issue has been identified and a fix is being implemented.

investigating2021-11-29T15:51:10.705Z

Some comments with attachments are failing to upload

Oct 21, 2021

Report: "Halp Web Partial Outage"

Last update 2021-10-21T23:42:54.827Z

resolved2021-10-21T23:42:54.807Z

This incident has been resolved.

identified2021-10-21T23:07:00.762Z

We have identified the issue and are deploying a fix. Access to Halp Web should open up with time

investigating2021-10-21T22:09:21.954Z

We are currently investigating this issue.

Oct 20, 2021

Report: "Halp Web degraded"

Last update 2021-10-20T15:52:01.114Z

resolved2021-10-20T15:52:01.099Z

The issue has been resolved

investigating2021-10-20T15:49:50.888Z

We are seeing intermittent issues with accessing Halp Web

Sep 2, 2021

Report: "Halp tickets are not accessible from the web"

Last update 2021-09-02T18:30:33.441Z

resolved2021-09-02T18:30:33.426Z

We have resolved the incident. If you are still unable to view tickets, please make sure you refresh your browser window to get the most up to date client.

monitoring2021-09-02T18:29:42.051Z

We are continuing to monitor for any further issues.

monitoring2021-09-02T15:45:46.086Z

A fix has been deployed and we are seeing the issues resolve.

identified2021-09-02T15:24:59.830Z

We are continuing to work on a fix for this issue.

identified2021-09-02T15:24:28.295Z

We are continuing to work on a fix for this issue.

identified2021-09-02T15:24:18.275Z

We have identified the issue and are deploying a fix

Jun 30, 2021

Report: "Issue syncing tickets to Jira Server/Data Center"

Last update 2021-06-30T16:26:40.370Z

resolved2021-06-30T16:26:40.355Z

This incident has been resolved.

monitoring2021-06-30T14:59:13.119Z

A fix has been implemented and we are monitoring the results.

identified2021-06-30T14:53:17.666Z

The issue has been identified and a fix is being implemented.

investigating2021-06-30T13:50:05.361Z

We are currently investigating this issue.

Jun 22, 2021

Report: "Issue with ticket creation"

Last update 2021-06-22T19:56:01.943Z

resolved2021-06-22T19:56:01.922Z

This incident has been resolved.

monitoring2021-06-22T18:46:44.915Z

A fix has been implemented and we are monitoring the results.

identified2021-06-22T18:46:26.279Z

We are continuing to work on a fix for this issue.

identified2021-06-22T18:33:45.000Z

The issue has been identified and we are deploying a potential fix

investigating2021-06-22T18:11:55.676Z

We are continuing to investigate this issue.

investigating2021-06-22T18:07:45.886Z

We are currently seeing some errors saying "Oops, we weren't able to create your ticket" when creating tickets from certain locations within Slack. We are investigating the issue.

Jun 15, 2021

Report: "Halp's performance is degraded"

Last update 2021-06-15T15:53:42.824Z

resolved2021-06-15T15:53:42.810Z

The issue has been resolved

monitoring2021-06-15T15:30:25.182Z

We have identified the issue, and believe that the issue has been resolved. We will be continuing to monitor performance.

investigating2021-06-15T15:21:39.951Z

We are continuing to investigate this issue.

investigating2021-06-15T15:21:00.966Z

We are currently investigating this issue.

Apr 2, 2021

Report: "Microsoft Outage"

Last update 2021-04-02T00:32:30.136Z

resolved2021-04-02T00:32:30.118Z

Microsoft has confirmed their fix to their DNS service has been resolved, and all downstream services are operational. Halp for Microsoft Teams continues to work, and we expect no further complications at this time.

monitoring2021-04-01T23:38:53.418Z

We are continuing to monitor for any further issues.

monitoring2021-04-01T23:38:28.470Z

Microsoft DNS issues seem to have been resolved, we're monitoring the issue.

investigating2021-04-01T21:43:20.000Z

Microsoft is currently experiencing a DNS issue that is causing an outage for Microsoft Teams as well as other services. Until resolved users will not be able to use the Microsoft Teams Halp product. You may follow their status page here: https://status.office365.com/

Mar 19, 2021

Report: "Issue with support@halp.com email"

Last update 2021-03-19T22:35:00.856Z

resolved2021-03-19T22:35:00.838Z

This incident has been resolved.

investigating2021-03-19T16:05:05.000Z

Currently tickets sent to support@halp.com are not being received. We are investigating the issue. In the meantime, please contact us through the "Chat with us" option in the web or email halpers@inbound.halp-mail.com.

Feb 9, 2021

Report: "Halp Web and Ticket Creation Down"

Last update 2021-02-09T02:55:22.915Z

resolved2021-02-09T02:55:22.900Z

This incident has been resolved.

monitoring2021-02-08T22:47:32.572Z

A fix has been implemented and the app is back online. We are continuing to monitor the situation.

identified2021-02-08T22:31:31.984Z

The issue has been identified and a fix is being implemented.

investigating2021-02-08T22:29:09.884Z

We have identified the root cause and are working on a fix.

investigating2021-02-08T22:28:39.332Z

We are continuing to investigate this issue.

investigating2021-02-08T22:15:59.431Z

We are currently investigating this issue.

Jan 29, 2021

Report: "Ticket creation and comment syncing is broken for some customers"

Last update 2021-01-29T00:04:16.640Z

resolved2021-01-29T00:04:16.627Z

All features are now working as normal. We will be working with out partners to provide a post mortem as soon as we can.

monitoring2021-01-28T23:06:00.249Z

The issue has been fixed, and we continue to monitor the situation. We will have a full post mortem available soon.

investigating2021-01-28T19:13:58.779Z

We are continuing to investigate this issue.

investigating2021-01-28T19:13:08.441Z

We are continuing to investigate this issue.

investigating2021-01-28T19:12:09.651Z

We are currently investigating this issue.

Jan 4, 2021

Report: "Slack may have trouble loading messages or connecting to Slack"

Last update 2021-01-04T20:17:15.051Z

resolved2021-01-04T20:17:15.040Z

This incident has been resolved.

investigating2021-01-04T20:15:32.284Z

We are continuing to investigate this issue.

investigating2021-01-04T15:27:33.556Z

We are monitoring Slack's status.

Jul 18, 2020

Report: "Halp Web is having an outage as a result of a Cloudflare outage"

Last update 2020-07-18T01:34:57.615Z

resolved2020-07-18T01:34:57.600Z

This incident has been resolved.

monitoring2020-07-18T01:34:48.954Z

Cloudflare has resolved their issues.

monitoring2020-07-17T21:37:49.052Z

Cloudflare seems to be stabilizing.

investigating2020-07-17T21:31:39.304Z

We are currently investigating this issue.

May 13, 2020

Report: "Slack is down"

Last update 2020-05-13T04:12:17.451Z

resolved2020-05-13T02:26:51.000Z

This incident has been resolved.

investigating2020-05-13T00:29:29.788Z

We are currently investigating this issue.

Apr 7, 2020

Report: "Halp Web Down"

Last update 2020-04-07T22:31:28.945Z

resolved2020-04-07T22:31:28.932Z

This incident has been resolved.

investigating2020-04-07T22:12:42.095Z

The application is now stable. The team is investigating a root cause.

investigating2020-04-07T22:03:39.457Z

We are currently investigating this issue.

Mar 17, 2020

Report: "Upstream Cloud Povider down"

Last update 2020-03-17T20:18:39.034Z

resolved2020-03-17T20:18:39.002Z

This incident has been resolved.

monitoring2020-03-16T19:59:16.994Z

Our cloud provider, Heroku, is back up, but is not stable. We are monitoring the situation.

investigating2020-03-16T19:50:37.559Z

We are continuing to investigate this issue.

investigating2020-03-16T19:50:31.710Z

We are currently investigating this issue.

Mar 16, 2020

Report: "Upstream cloud provider is down"

Last update 2020-03-16T16:50:47.029Z

resolved2020-03-16T16:50:47.019Z

This incident has been resolved.

monitoring2020-03-16T16:27:41.343Z

We are continuing to monitor for any further issues.

monitoring2020-03-16T16:27:25.483Z

Our upstream provider, Heroku is stabilizing. We continue to monitor the situation

investigating2020-03-16T16:21:32.603Z

We are currently investigating this issue.

Dec 9, 2019

Report: "Ticket Creation is degraded"

Last update 2019-12-09T23:38:04.080Z

resolved2019-12-09T23:38:04.066Z

Our upstream provider is recovering and ticket creation should be working now.

identified2019-12-09T23:04:48.615Z

One of our upstream providers is having an outage. We are aware of the situation and are working with our providers to release a fix.

Nov 18, 2019

Report: "Ticket Creation, and Ticket Updates are disrupted"

Last update 2019-11-18T23:52:59.594Z

resolved2019-11-18T23:52:59.575Z

Slack API issues have now been resolved. Ticket creation should be working normally.

identified2019-11-18T23:20:37.306Z

The issue has been identified as an internal issue with Slack's API. They are currently investigating. We are in close contact with the Slack team determined to solve the issue.