Is Guru Down Right Now? Check if there is a current outage ongoing.

OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.

This incident has been resolved. Thanks for your patience!

We are continuing to monitor for any further issues.

We have implemented a fix and are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue that is preventing answers from being generated.

The issue has been resolved. Thank you for your patience.

The issue has been identified. A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are actively investigating an issue that is preventing users from creating and editing Cards.

The issue has been resolved. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and a fix is being implemented. As a temporary workaround, CMD+K can be used to search.

We are actively looking into an issue that is preventing users from performing searches in the web app.

The issue has been resolved. We appreciate your patience.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and a fix is being implemented.

We are actively investigating an intermittent issue affecting the display of search results and will share updates as they become available.

The issue has now been resolved. We have identified the issue was caused by a background maintenance job that was causing contention across various parts of the infrastructure. The background job has been optimized to no longer cause this contention.

We are now stable and continuing to monitor the situation. Thank you for your patience!

Guru is currently experiencing some performance issues. We are actively investigating this issue. If you are having trouble accessing Guru, please keep an eye on this page for updates. We apologize for any inconvenience in the meantime!

The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again.

We have implemented a solution for this and our index is clearing, so users should see an improved experience with searching external sources. We will update here when the index is fully cleared.

Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution. For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual. We will share any updates here. We appreciate your patience and understanding.

OpenAI has confirmed that this issue is resolved and their services are back up. All Guru AI features (Assist + Answers) are operational again.

OpenAI has confirmed they have implemented a fix for this issue and are monitoring the recovery of their services. We'll update here when their services are fully restored.

OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.

Knowledge Triggers have been re-enabled for all users so we will close out this incident report. Thanks again for your patience.

The newest version of our extension has been released (it should update for users automatically). Our team will resolve this incident as soon as the Knowledge Triggers feature is re-enabled on Monday.

We've identified the cause of this outage as relating to a recent change made to our Knowledge Triggers feature. We've released a fix for this, and are waiting on our extension to be updated by Chrome which will reflect this change. This will likely be early next week. In the meantime we've made the decision to keep the Knowledge Triggers feature turned off to ensure a smooth release. Guru is back up and running with the exception of the Knowledge Triggers feature. Thank you for your patience, we'll resolve this incident as soon as the new extension is live and Knowledge Triggers are available again.

While Guru is back up and running, we've confirmed the cause of the original issue and are working to release a fix. We'll update as soon as this is released. We've re-enabled notifications as a result as well, for now Knowledge Triggers are still turned off. Thank you for your patience.

We are in the process of bringing Guru's services back online. While we do so, the Guru Web App and Extension should be working but Knowledge Triggers and notifications will not be operational. We will closely monitor this situation and update the status of this incident shortly as we investigate further.

We're currently experiencing issues with our service and as a result, Guru is currently down. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.

All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience.

We believe we have a solution for this issue and we’re seeing the data start to backfill for teams in Analytics. We’re continuing to monitor progress and follow up when this is complete.

We’re aware of an issue with some data in our Analytics feature from recent days not populating, we’re working with our vendor to restore this as quickly as possible. We will post here as soon as there is an update, thank you for your patience in the meantime.

This issue has been resolved with the release of our latest extension version (2.106.2807). Generally the Guru extension updates automatically, but if you are still running into trouble you can check your extension version and update it using these instructions: https://help.getguru.com/en/articles/4843931-how-do-i-update-the-guru-browser-extension Thank you for your patience as our team worked to get this resolved.

Guru's latest extension version (2.106.2791) is currently experiencing some difficulty loading when specific preferences are set. In these cases, users are receiving an "Oops! Something went wrong" error over the extension when they open a Card. This issue only appears when users have "tabbed" selected under the "Multiple Card Display Options" section under "Extension Preferences" menu. Our team is aware of this issue and is actively working to release an updated extension version that resolves this. Workaround: As a workaround, users are encouraged to select "Individual Cards" under the Extension Preferences menu. You can learn how to do this here: https://help.getguru.com/en/articles/4681139-extension-preferences-knowledge-clipper-card-preview-and-more We will update users here as soon as the newest extension version is available in Chrome. This update should be automatic on most browsers. Thank you for your patience as we work to resolve this!

We have received confirmation from our analytics provider that they have identified and resolved the issue. Impacted users can now access Guru's analytics pages. Thank you for your continued patience, and please reach out to us if you experience any further issues accessing analytics pages within Guru.

We are still awaiting further updates from our analytics provider as they make progress on working through this. We will continue to monitor the issue and share updates as we learn more.

While the impact of this incident is limited, we appreciate your patience and understanding. We are currently awaiting updates from our analytics provider as their team investigates the issue, and Guru's team is on-hand to assist with troubleshooting and seeing the issue through to resolution as quickly as possible. We apologize for any inconvenience, and will continue to monitor the issue and share updates as we learn more.

We are continuing to work with our 3rd party data analytics provider to correct loading problems for the small subset of users impacted by this issue. We will keep this incident open until this is resolved.

We have confirmed that this issue is only impacting a small subset of users and are actively working towards a resolution in collaboration with the 3rd part analytics vendor we use, Looker. Because of this we do not have an estimated timeframe to share, but will follow up here as soon as we have an update. Again, we appreciate your patience.

We are continuing to investigate this issue. We will follow up again with any updates.

Guru's Analytics feature is currently experiencing sporadic performance issues for some users where it is not loading as expected. We are working to identify the root cause and implement a solution for the users impacted. We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Guru Analytics is back up and running now and this incident is fully resolved. Thanks again for your patience.

We are implementing a fix for this which may take up to a few hours to complete. We will update you here when this is fully resolved. Thank you for your patience as we get this feature fully back up and running.

We are continuing to work on a fix for this issue. We will follow up again with any updates.

The issue has been identified and we are actively working on a fix. We'll update you as soon as this issue is resolved.

Guru's Analytics feature is currently experiencing performance issues where some widgets are not loading as expected. We are working to identify the root cause and implement a solution We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understanding.

Guru's Analytics pages are currently not loading. We are currently investigating an issue with our vendor regarding those analytics services. As updates are provided by our vendor we will update this incident. Click here to follow along with the status of our 3rd party vendor: https://status.snowflake.com/

This incident has been resolved. Thank you for your patience and understanding.

Guru services are back up and running and we are monitoring this situation. As we monitor users will find that Knowledge Triggers and notifications are not functioning at this time but should be working again shortly. We will post an update when those functions are working again.

We're seeing some intermittent performance degradation across Guru services. Our team is working to restore full performance to Guru's services. We'll keep you updated here as we continue to investigate.

This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.

We are in the process of bringing Guru's services back online. We will closely monitor this situation and update the status of this incident shortly as we investigate further.

Our team is continuing to investigate the issue. We apologize for the inconvenience this has caused.

We are currently investigating an outage with the Guru service.

Guru is back up and running now and this incident is fully resolved.

We are continuing to monitor for any further issues.

Guru's services are back up and running. Users will be able to sign in and access our app again. Our team will continue to closely monitor the issue. Thanks again for working through this with us.

We've identified the root cause of the issue to be a service outage from AWS. AWS has shared that they are back up and running. Our engineering team is investigating the impacts on Guru's services. We will continue to share updates as soon as we have a resolution. Thanks again for your continued patience and understanding.

We're continuing to investigate the issue. We've identified reports of an outage from our service provider, Amazon Web Services, which is likely contributing to the outage. We will continue to communicate updates as we learn them. Thanks again for your patience and understanding.

We're currently experiencing issues with our services. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Guru's Slack App experienced a partial outage from 9:40AM ET to 9:57AM ET. Commands handled by the Slackbot service were nonfunctional during this period of time.

We have implemented a resolution for the team creation issue, and we are monitoring performance.

We have identified a gateway timeout issue that is occurring when a new Guru team is created, preventing a new team creator from accessing their Guru account. This issue is not impacting users with an existing Guru team. Our engineering team is actively working on a resolution, and we will provide an update once this is resolved.

Zuora has resolved the incident. Guru’s Billing page is now operating as normal.

Our subscription management provider, Zuora, is experiencing performance issues. Users may have trouble viewing and using the Billing page in Guru. Users are able to access Guru properly across all other services. We will closely monitor this situation and update the status of this incident when we learn more.

Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understanding.

Our vendor providing our analytics server has identified and resolved the issue. They are actively monitoring their system to ensure services are stable again. Guru's Analytics are loading again properly.

We are currently investigating an issue with our vendor regarding our analytics services. As updates are provided by our vendor we will update this incident. https://status.snowflake.com/incidents/5zf98kngrhv3

Our team has resolved the issues with new users signing in. We appreciate your patience and understanding as our team worked to fix this.

We've identified an issue in Guru with new users being unable to sign in and activate their accounts. Our engineering team has identified the issue and they're actively working on a fix. We'll update you here once this is resolved.

Our team has resolved the issue. Direct messages with Guru's Slack App are working properly again now. We appreciate your patience and understanding as we worked to fix the problem.

Direct messages in Guru's Slack App are not functioning. Users will not be able to create activity feeds in Slack. All other Guru actions in Slack are functioning properly using the slash command and message actions. Our team is actively investigating the issue. We will update you here as soon as direct messages are working again.

This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.

A fix has been implemented and Guru's services are accessible again. We are actively monitoring the situation, and will continue to share updates.

While we continue to investigate the issue, we are taking measures to restore Guru services as quickly as possible. We will share another update shortly, thank you for your patience.

Our team is continuing to investigate the issue. We apologize for the inconvenience this has caused.

We are currently investigating an issue with Guru’s application. We will update you here as we learn more.

Snowflake has resolved the incident. Guru’s Analytics Dashboard is now operating as normal.

Our Analytics provider, Snowflake, is experiencing intermittent issues. Users may have trouble viewing the Analytics dashboards in Guru. Users are able to access Guru properly across all other services.

This incident has been resolved. Thank you for your patience and understanding.

A fix has been implemented and Guru's services are accessible again. We are actively monitoring the situation.

We are currently investigating an issue where users are unable to sign into the Guru App. We will update you here as soon as we know more.

This issue has been fully resolved. Thank you for your understanding and patience as our team worked to find a solution. We apologize for any inconvenience this has caused.

Our team has released a fix that has solved the issue. Users should be able to sign in and access Guru's Web Application and Extension again. We are continuing to monitor our services to ensure we're fully available.

We are currently investigating an issue with degraded performance. Users may experience trouble accessing Guru's Web App and Extension. Our team is actively working to identify the problem. Thank you for your patience and understanding.

The Guru Web Application and Extension were unavailable from 5:33am EDT to 5:37am EDT. During this time, users were unable to log into Guru. Users may have noticed latency for about 20 minutes after the incident, as well. All issues have now been resolved. We apologize for any inconveniences this caused.

This incident has been resolved. Guru's Web App and Extension are running as expected and users should be able to access our system properly again. Thank you for your patience as our team worked to resolve this issue.

Users are continuing to have issues accessing our Web App and Extension. We're continuing to investigate the issue. We're sorry for the inconvenience this has caused. We will report back as soon as we have more updates to share.

Our team has implemented a fix to the issue. Our Web App and Extension are back up and running properly now. We are continuing to monitor our API response times to ensure the fix was successful.

Our team is continuing to investigate the issue. Thank you for bearing with us, we apologize for the inconvenience this has caused.

We're experiencing an issue with accessing our Web App and Extension. Our team is actively investigating the issue, we will update you all once we have more information about a resolution.

The Guru Web Application was unavailable from 9:00pm EDT to 9:15pm EDT. During this time, users would have been unable to log into the Guru Web App. Other aspects of the system were unaffected. We apologize for the inconvenience.

This incident has been resolved, Guru's services are back up and running as normal. We appreciate your patience and understanding as our team worked to resolve the problem.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating an issue with increased API latency and degraded performance. We will continue to update you as soon as we have more information about a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the service closely.

We are currently investigating an issue with increased API latency and degraded performance.

This incident has been resolved.

We are currently experiencing a partial outage with the analytics environment, some of the data is not showing up properly.

The performance issues and subsequent outage have been resolved and the service is operating normally. We apologize for the disruption this caused.

A fix has been implemented and we are monitoring the results

We are currently investigating performance issues

The Slack Bot DMs are operational, we apologize for the inconvenience.

We are investigating an issue with the Slack Bot not responding to DMs. All other operations (slash commands, buttons, actions) are working properly.

The issue has been identified and fixed, we apologize for the inconvenience.

We are investigating an issue with the Analytics component of our service, all other services are unaffected.

The issue has been resolved and performance has returned to normal. We apologize for this inconvenience and thank you for your patience.

We have identified the issue and are rolling out a fix. We are continuing to monitor the issue closely.

We are continuing to experience long latencies and timeouts on our service and are working to restore stability.

We are beginning to see the service experience latency issues again, we are continuing to work on this issue.

We have been able to bring the service to a stable point and we monitoring the situation closely.

We are continuing to investigate the issue. Response times are still slow and could prevent access to the service.

We are currently experiencing high latency and timeouts while accessing the service. We are investigating the cause and will post updates here as soon as they are available.

This issue has been resolved, we apologize for the inconvenience.

We have addressed the immediate issue and are currently monitoring the service to ensure stability.

We are currently investigating this issue and will post updates here.

This issue has been resolved, apologies for the brief performance degradation.

The API latency has improved to acceptable levels, we are currently monitoring the situation.

We are currently investigating an issue with increased latency on the service.

The latest version of the extension is out. Please ensure that the version you have is 2.100.109. Thank you for your patience in this matter.

We will continue to wait for the Chrome Web Store to release the latest extension which will resolve this issue. This could take 24 hours or more. We will update here as soon as we are able.

The cause of the issue has been identified and a fix has been published to the Chrome webstore. We are waiting for the Chrome webstore to review and release the latest version. In the meantime we recommend you disable the extension until this issue is resolved.

We are currently investigating an issue where the extension is causing sites to be slow or crash.

This incident is now resolved. Thank you and we apologize for any inconvenience.

The service has stabilized and we are closely monitoring the situation. Thank you for your patience.

We are currently investigating an issue with service experiencing intermittent outages.

Our support chat system is now operational, thank you for your patience!

Our support chat system is currently down, we will update everyone as soon as it comes back to us. In the meantime you can reach support using support@getguru.com

The fix has been rolled out and Knowledge Alerts are back on! Thank you for your patience as we resolve this issue!

We have identified the issue and will be rolling out a fix in the next few hours, we thank you for your patience. Knowledge Alerts continues to remain off until the fix has been pushed out.

We have stabilized the system but have potentially identified an issue with Knowledge Alerts which we have disabled for the time being until we assess further. Apologies for the inconvenience, we will continue to update here as we get more info.

We are currently investing issues with the API servers experiencing long latencies and intermittent down time. This is impacting general usage across all services.

This incident has been resolved

We are in the process of loading the data for analytics. Once complete we will update as soon as we can.

We are currently investigating an issue with data not appearing in our Analytics environment.

The issue with the Knowledge Alerts has been resolved and it has been turned on for customers, thank you for your patience and we apologize for whatever inconvenience this has caused.

We are continuing to work on a fix for this issue and Knowledge Alerts remains off, we will continue to post updates here.

We are continuing to work on the Knowledge Alerts module and this will be offline until we deploy the final fix. The rest of the application is currently operational. We apologize for the inconvenience.

A fix is currently being deployed for Knowledge Alerts - in the mean time this feature has been disabled until the fix is out in production. Notifications have been turned back on and users should no longer be logged out after a brief period of time.

Although the notifications and Knowledge Alerts systems are offline, we are experiencing issues where users are being logged out of the web application and extensions. We are continuing to work as quickly as we can to address the issue.

We have identified an issue with the notification and Knowledge Alerts system which we have taken offline to remedy. The rest of the service is operational but any attempts to utilize Tasks or Knowledge Alerts will be offline until we resolve the issue as quickly as we can.

We are currently investigating issues with latency and outages with the API servers.

This incident has been resolved.

Analytics dashboard are now functioning properly

The analytics dashboards in Guru are currently not showing any data. We are investigating the issue.

This incident has been resolved.

Google is reporting an issue with the Google Sign Sign On feature. Guru users that are not logged into Guru and attempt to log in via Google SSO might not be able to. More information can be found on Google's status page at: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=e3aaf7adc786e8e60c44f238c29223c9

The data for Analytics has been restored, we apologize for the inconvenience.

We have identified an issue with some of the data for Analytics not loading properly. We are working on fixing this issue quickly and will have an update within the next hour.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

The issue has been fully resolved, we apologize for the inconvenience.

The API is currently operational, we are monitoring closely to ensure stability.

We are currently investigating an outage with the API and will post updates as quickly as possible.

This incident has been resolved. We apologize for the inconvenience.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.