Is Guidewire Down Right Now? Check if there is a current outage ongoing.

Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. This was linked to a broader incident with npm, which has since been resolved. We are actively monitoring the situation. If you encountered build failures related to this issue, we recommend retrying the builds. Should you continue to experience service interruptions, please open a case via the Community for further assistance.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Standard maintenance will be performed Sunday, June 1, 2025 from 1400-2000 PST.Maintenance will incur a temporary outage to Customer Teamcity Instances of approximately 30 minutes

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

This is a targeted maintenance event for selected customers . Guidewire Technical Account Managers will be reaching out directly to the impacted customers.

This is a targeted maintenance event for selected customers . Guidewire Technical Account Managers will be reaching out directly to the impacted customers.

We will be undergoing scheduled maintenance during this time.

This is a targeted maintenance event for selected customers . Guidewire Technical Account Managers will be reaching out directly to the impacted customers.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

This is a targeted maintenance event for selected customers . Guidewire Technical Account Managers will be reaching out directly to the impacted customers.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

This is a targeted maintenance event for selected customers . Guidewire Technical Account Managers will be reaching out directly to the impacted customers.

**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/CICD-Updates-Are-Not-Functioning-in-the-NonProduction-Environment-for-the-APAC-Region) **for more information.**

The affected services have been restored successfully. Please open a Community case if you are still experiencing any issues with Automated builds.

The fix has been applied and issue is resolved, Please open a community case if you are still experiencing issues with Automated builds.

Guidewire has identified the cause of the incident in the Non-Production Automated builds for our users in APAC region and are actively working to restore service. We will post regular updates on our progress.

Guidewire team is actively addressing an issue with CICD pipeline in Non-Production Environments. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

Guidewire is actively addressing an issue with CICD pipeline in Non-Production Environments. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/April-2025-Deployments-DB-Backup-Restores-failing) **for more information.**

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

Fix is being applied on the Impacted services. Please open a community case if you are still experiencing any service interruption.

The issue has been identified and a fix is being implemented. Please open a Community case if you are still experiencing any service interruption.

We are continuing to investigate a potential issue within Non Production InsuranceSuite Deployments for our users in AMER region. Regular updates on the progress will be provided. Please open a Community case if you are still experiencing any service interruption.

Guidewire Support is actively addressing the issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided. Please open a Community case if you are still experiencing any service interruption.

**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/April-2025-Deployments-DB-Backup-Restores-failing) **for more information.**

The affected services have been restored successfully. Please open a Community case if you are still experiencing any deployment failures.

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

The Guidewire team is currently focused on restoring the service and will provide ongoing updates regarding our progress.

The Guidewire team is actively working to restore the service and will provide regular updates on our progress.

Guidewire team is actively working on restoring the service. We will post regular updates on our progress.

Guidewire has identified the cause of the issue in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

We are continuing to investigate a potential issue within Non Production InsuranceSuite Deployments for our users in AMER region. Regular updates on the progress will be provided.

Guidewire Support is actively addressing an issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

Please refer to the Knowledge Article via this [link](https://community.guidewire.com/s/article/Multiple-Customer-s-Are-Getting-Deployment-Failures-in-NPE-s-While-Provisioning-Databases) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results. Customers can now deploy to their non production environments. Guidewire is monitoring the incident.

We are continuing to investigate a potential issue with InsuranceSuite deployments and Database Backup Restores that are impacting some of our users in AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate a potential issue with InsuranceSuite deployments and Database Backup Restores that are impacting some of our users in AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate a potential issue with InsuranceSuite deployments and Database Backup Restores that are impacting some of our users in AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate a potential issue with InsuranceSuite deployments and Database Backup Restores that are impacting some of our users in AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

All the required teams are engaged and investigating the causes of the deployments and Database backup restore failures. We will keep you updated on our progress and provide a timeline for the new fix as soon as possible. Thank you for your patience and understanding.

We are aware that the previously applied fix did not fully resolve the issue. Our team is actively working on a new solution to address the remaining problems. We understand the importance of this fix and are prioritizing it to ensure a complete resolution. We will keep you updated on our progress and provide a timeline for the new fix as soon as possible. Thank you for your patience and understanding.

The issue has been identified and a fix is being implemented.

Guidewire Support is actively addressing the issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-Access-All-InsuranceSuite-IS-Applications-in-the-Production-Environment)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire has successfully implemented a fix and is currently monitoring the progress. InsuranceSuite Applications in Production are available.

Guidewire Support is aware of an issue with InsuranceSuite Applications in Production Environment with the users receiving 502/504 errors. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Incoming-API-Calls-to-Guidewire-Platform-Services-receiving-503-HTTP-Response-Codes)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption

A fix has been implemented and we are monitoring the results.

Guidewire is continuing to investigate the issue. The impacted services have remained stable since 10:15 AM ET.

Guidewire is continuing to investigate the issue with Guidewire Home, which appears to be related to load. Impacted services include APD, LCM, and Deployments. As of 10:15 AM ET, we have observed a decrease in the number of failed requests. Please continue to use Guidewire Home as Guidewire is actively monitoring the situation.

Guidewire is actively investigating the issue to identify the root cause

We are continuing to investigate this issue.

Guidewire Support is aware of an intermittent issue with deployment and other services using Guidewire Home. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-customers-experienced-slowness-in-PolicyCenter-due-to-excessive-calls-being-made-to-the-APD-Cloud-Service)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The performance issue related to the APD service has now been resolved, and the service has been fully restored. The issue primarily impacted customers who completed their PolicyCenter deployment after 3rd April, 10 PM UTC. Our investigation identified the root cause, and corrective actions have been implemented to prevent recurrence. Please note: Impacted customers will need to redeploy PolicyCenter for the changes to take full effect. Thank you for your patience while we worked through this. If you continue to experience any issues, please don't hesitate to reach out.

Guidewire Support has identified the cause of this issue within APD Service that is causing degraded performance in PolicyCenter for our users in AMER, EMEA, and APAC, and are actively working to restore service. We will post regular updates on our progress.

We are continuing to investigate a potential issue within APD Service that may be causing degraded performance in PolicyCenter for our users in AMER, EMEA, and APAC. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire is aware of an ongoing issue with the APD service that is currently contributing to performance degradation in PolicyCenter. The relevant teams are actively investigating the root cause and providing restoration as soon as possible. We will continue to investigate the situation and provide updates as they become available. Thank you for your patience and understanding.

Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Database-Restore-in-NPE-Failed-through-GCC)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The restoration path has been identified and implemented for affected customer. Services are coming up gradually and we are currently actively monitoring the situation.

We are still working on identifying the restoration path for this issue.

Guidewire Support has identified the cause of this incident impacting with InsuranceSuite restoring backups that is causing deployment failures in NPE environment in all regions (AMER / EMEA / APAC), and are actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with InsuranceSuite restoring backups that is causing deployment failures in NPE environment in all regions (AMER / EMEA / APAC). All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Unable-to-Deploy-Integration-Gateway-Application)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

We are continuing to investigate this issue.

Guidewire Support is aware of an issue with Integration Gateway that is causing new deployments in the NPE / Preprod / Prod environment in the AMER region to fail. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/TeamCity-Builds-have-no-Agents-to-run)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Builds are running successfully. we are currently actively monitoring the situation.

The restoration path has been identified for the affected customers and are actively working to restore service. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds not starting due to the unavailability of agents in Non-Production Environments and are actively working to restore service. We will post regular updates on our progress.

We are continuing to investigate this issue.

Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Deploy-New-Builds-Using-GCC)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Builds are available after applied the fix. we are currently actively monitoring the situation.

Guidewire Support has identified the cause of this incident unavailability of dockerized builds in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with GCC that dockerized builds are unavailable for deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Deployment-Taking-a-Long-Time-and-Stuck-in-Initialization)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Guidewire Support has identified the cause of this incident impacting InsuranceSuite deployments in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with GCC that is causing delays for InsuranceSuite deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire Support has identified the cause of this incident, which is impacting integration errors with Integration Gateway, and is actively working to restore service.

We continue investigating the issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. Thank you for your patience. We will update you when new information becomes available.

Guidewire Support is aware of an issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-access-all-InsuranceSuite-IS-applications-in-the-production-environment)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.

This incident has been resolved.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Guidewire Support has identified the cause of this incident impacting InsuranceSuite in AMER region, and we are actively working to restore service. The issue is intermittent. We will post regular updates on our progress.

Guidewire Support is aware of an issue with InsuranceSuite that is causing an outage in the production environment. The impact is limited to the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-customers-experience-deploymnet-failures-in-Non-Production-Environments-NPEs)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.

This incident has been resolved.

A knowledgebase article has been created on how to deal with this should any more deployments fail or hang. Please see Article Number 000044233 (https://community.guidewire.com/s/article/Deployment-failure-due-to) for more information.

We are continuing to monitor this situation. This only impacts applications with APM enabled.

The fix has been successfully implemented, but customers may still require new builds to be generated and deployed for the changes to take effect. We are actively monitoring the situation.

Guidewire Support has identified the cause of this incident impacting customer's deployment in Prod and NPEs, and are actively working to restore service. We have a workaround in place but if you encounter any issues, please contact Guidewire by raising a community ticket . We keep you posted once the issue has been fully resolved.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Integration-Gateway-Application-Deployments-Failure)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.

The Integration Gateway service has been restored successfully for all regions. Please open a Community case if you are still experiencing any service interruption.

The rollback is complete for US-based and EMEA customers, and they may resume deploying Integration Gateway applications. The rollback is in progress for Canada-based and APAC customers. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident impacting Integration Gateway application deployments. At this time, we are performing a rollback to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with the Integration Gateway causing deployment failures in both production and non-production environments. All necessary resources are actively working to resolve the issue as quickly as possible. We will provide regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/ServerTests-job-was-failing-due-to-unavailability-of-search-maven-org)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

If you are experiencing issues with search.maven.org service availability impacting TeamCity jobs, you can follow similar steps to KCS 000043240, except set the value to 'false' instead of 'true'. https://community.guidewire.com/s/article/How-to-enable-Jacoco Jacoco can be disabled using a PATCH http request to the cicd manager service. - Using postman, the following request can be made: - URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config - Request type: PATCH - Auth: Bearer Token - content-type: application/json-patch+json Body: [ { "op": "replace", "path": "/gunitServerTests/enableCodeCoverage", "value": false } ] For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

Guidewire Support is exploring additional workaround options to complete TeamCity build jobs while search.maven.org experiences availability issues.

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes.

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The issue has been resolved on the AWS side, and our services are gradually returning to normal. We are actively monitoring the situation.

Guidewire Support is aware of an issue with GCC service interruption, causing connection issues to multiple AWS resources and impacting the AMER and JAPAN regions in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-customers-reported-that-they-were-unable-to-view-logs-in-DataDog) for more information.

The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

We have identified the source of the issue causing the Datadog logs to be invisible in all environments. We have rolled back the change and will provide regular updates as we work on restoring the service.

Guidewire support has identified an issue with the DataDog logs service, causing an interruption for Guidewire Cloud customers in all regions and environments. This may result in customers being unable to view Datadog logs. Our team is investigating the situation and will provide regular updates as the status changes.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/InsuranceNow-customers-received-a-406-Not-Acceptable-error-1723765028897) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

We are actively investigating the issue and will provide updates as soon as new information is available.

We are continuing to investigate the issue and will provide updates as new information becomes available.

We are continuing to investigate a potential 406 error in the daily jobs. Thank you for your patience. We will update you when new information becomes available.

Guidewire Support is aware that some customers are experiencing 406 errors while running the daily cycle in the production environment. We have engaged all necessary resources to restore this service as quickly as possible and will provide regular updates on our progress.

Please refer to the Knowledge Article via this [**link**]( https://community.guidewire.com/s/article/Multiple-Customers-Facing-Error-Failure-to-get-a-peer-from-the-ring-balancer) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Guidewire Support is aware of an issue with CoreDNS that is causing Inbound service calls to Guidewire are failing in the Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/INowV3-portal-customers-are-down)[ ](https://community.guidewire.com/s/article/Some-EMEA-tenants-not-receiving-microservice-logs-and-metrics-in-DataDog)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

We are continuing to investigate the issue with the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate the issue with the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate the issue with the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate the issue with the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to work on a fix for this issue.

Guidewire Support has identified the cause of this incident impacting InsuranceNow V3 Consumer Service Portal, and are actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/INowV3-portal-customers-are-down)[ ](https://community.guidewire.com/s/article/Some-EMEA-tenants-not-receiving-microservice-logs-and-metrics-in-DataDog)for more information.

This incident has been resolved.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

We are actively working to restore the service fully.

Guidewire Support has identified the cause of this incident impacting the InsuranceNow V3 Consumer Service Portal and performed a partial restoration; we are actively working to fully restore the service.

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal.

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-customers-were-unable-to-create-or-edit-Insurance-products-in-the-Advanced-Product-Designer-APD-application)[ ](https://community.guidewire.com/s/article/Some-EMEA-tenants-not-receiving-microservice-logs-and-metrics-in-DataDog)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

A fix has been implemented and we are monitoring the results.

An update will be posted when the deployment has been completed.

Guidewire is preparing to deploy the hotfix to the APD service.

A hotfix is being built and will be deployed when it has been tested.

We are continuing to work on a fix this issue.

The issue has been identified and a fix is being implemented.

We are currently addressing a critical issue that is affecting the functionality of Advanced Product Designer (APD) products in AMER. The issue is present in the non-production environment and is causing significant disruption to our customers' ability to create and edit products in APD.

Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Some-EMEA-tenants-not-receiving-microservice-logs-and-metrics-in-DataDog)for more information.

The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.

We are continuing to work on fixing this issue.

We are continuing to work on fixing this issue.

Guidewire Support has identified the cause of the incident affecting the forwarding of LHS DataDog logs for some EMEA customers in the production environment. We are currently working to restore the service. We do not have an estimate for when the service will be restored. We will provide regular updates on our progress.

We continue to resolve an issue with LHS DataDog logs flow that may affect some EMEA customers. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with LHS DataDog logs not flowing to some of the EMEA tenants in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Multiple-customers-experienced-service-interruptions-in-environments-where-Crowdstrike-was-installed)for more information.

All services are back online.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

The fix has been partially implemented, and services are gradually coming back up. We are actively working and monitoring the issue and will pause further updates until we have significant news to share or once the services are fully restored.

We continue to investigate a potential issue caused by the CrowdStrike agent that may impact our users in the non-production environments. We thank you for your patience. Our next update will be when new information becomes available.

The Cloudstrike issue appears to be limited to Guidewire Classic, DHIC workstations, Predict, and InsuranceNow IVANS users. Customers may experience continued outages. We continue to investigate remediation steps and will provide further updates as new information becomes available.

We are continuing to work on a fix for this issue.

We are investigating a potential issue with Crowdstrike that may be causing an outage for some of our customers. We appreciate your patience. Our next update will be provided as soon as new information becomes available.

Guidewire has been made aware of a third-party issue with Crowdstrike that is leading to system rebooting and potential unavailability. We are fully aware of the situation and are taking immediate action to remediate. As we remediate and restore services, customers will experience intermittent downtime.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-APAC-customers-were-unable-to-view-recent-production-logs-on-Datadog) for more information.

The fix has been implemented, and the Datadog logs are flowing successfully. Please open a Community case if you are still experiencing any service interruption.

The issue has been identified and a fix is being implemented.

Guidewire Support is aware of an issue with DataDog logs in the production environment that is impacting APAC customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-customers-in-the-AMER-region-reported-a-connection-issue-with-User-Account-and-Authentication-UAA-service?language=en_US&t=1720868038771) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The issue has been identified, and a fix is being implemented. We will provide regular updates as we make progress. Thank you for your patience.

We continue investigating a potential issue with some Early access customers using the User Account and Authentication (UAA) Identity Provider (IdP) who cannot access Guidewire Cloud in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with some AMER tenants being unable to access UAA GCC/GCH in the non-prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article on this [**link**](https://community.guidewire.com/s/article/Guidewire-services-were-experiencing-performance-degradation) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

We are actively working to restore service. We will post regular updates on our progress.

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident impacting Navigation service (LHS) being down in GCC impacting AMER and CAN customers in the Production environment, and we are actively working to restore service. We will post regular updates on our progress.

We are still investigating the issue. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate the issue at Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with the Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article on this [**link**](https://community.guidewire.com/s/article/Guidewire-services-were-experiencing-performance-degradation) for more information.

The affected services have been restored successfully. There should be no impact on AMER and CANADA customers as we are still within the maintenance window. Please open a Community case if you experience any service interruption after the maintenance is completed.

Guidewire Support is aware of an issue with the Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/customers/s/article/ClaimCenter-CC-deployments-failed-in-all-environments)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

The service restoration effort is still in progress. Please continue to pause deployments until the issue is resolved.

We are in the process of implementing the fix, please continue to pause deployments until the issue is resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented. Please continue to pause deployments until the issue is resolved.

We are investigating an issue where new pods are not coming up after deployments. Please pause deployments while this issue is being investigated.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-customers-impacted-due-to-GWCP-maintenance-in-Production) for more information.

This incident has been resolved.

The fix has been implemented. Services are up and running. We are currently actively monitoring the situation.

Emergency maintenance was performed to address a major security vulnerability detected in Guidewire’s cloud platform network systems.  Some customer systems have been impacted and restarted as a result. There are not service interruption at the moment but if you are facing any issues, please open a Community case if you are still experiencing any service interruption.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Guidewire-Cloud-Home-GCH-Life-Cycle-Manager-LCM-Advanced-Product-Designer-APD-Services-were-unstable-for-some-Canadian-customers-in-Production) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire Support is aware of an issue preventing some Canadian customers from processing their policies in the production environment. All necessary resources are engaged to restore the service as quickly as possible. We will provide regular updates on our progress.

Please refer to the Knowledge Article on this [link ](https://community.guidewire.com/s/article/Multiple-AMER-CAN-customers-are-unable-to-view-metrics-and-traces)for more information.

This incident has been resolved.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

We are continuing to work on a fix for this issue.

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident impacting DataDog APM Traces in All Regions and is actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with DataDog trace logs in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article on this [**link** ](https://community.guidewire.com/s/article/Build-Failure-Across-Multiple-Non-Production-Environments-NPE)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Guidewire Support has identified the cause of this incident, and are actively working to restore service.

We are continuing to investigate a potential issue. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with GCC where you will see the deployment has failed due to "Failed during Waiting for URLs" after you performed a deployment however the application is running fine. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Customers-using-the-User-Account-and-Authentication-UAA-Identity-Provider-IdP-are-unable-to-access-Guidewire-Cloud)for more information.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Identified an issue with the UAA identity provider (IdP) which is preventing access to Guidewire Cloud Console (GCC).

Please refer to the third party RCA provided by SmartComm [**here**](https://community.smartcommunications.com/s/feed/0D5R600000GsgoaKAB) for more information.

SmartComm has indicated the affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

SmartComm has indicated system performance has returned to baseline levels, and multiple customers have reported successful document processing.

Guidewire is aware of an issue with third party vendor SmartComm that is impacting document generation for multiple customers in production. SmartComm is aware of the incident and actively working on resolution. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F90J0000000PcwSAE/na-na10sbna11

Please refer to the Knowledge Article on this [link ](https://community.guidewire.com/s/article/InsuranceSuite-IS-deployment-failed-and-Message-Queues-MQ-suspended-for-some-American-customers)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

We are continuing to investigate a potential issue within IS Deployments that may be causing an impact for our users in the AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate a potential issue within IS Deployments that may be causing an impact for our users in the AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with IS Deployment Issues in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Canadian-Non-Production-Environment-NPE-region-Alpha3-Andromeda-is-not-available-for-multiple-customers) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire has observed access to NPEs is restored. We are actively monitoring the situation.

Guidewire Support is aware of an issue with Non Production Environments (NPEs) affecting Multiple Customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-deploy-Digital-applications-in-Production-for-some-customers) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire support is aware of an issue with digital deployments in the production environment. All necessary resources are being engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Deployment-was-either-getting-stuck-or-not-getting-completed)[ ](https://community.guidewire.com/s/article/Multiple-NPE-Customers-experiencing-Digital-Build-Failures)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Guidewire Support has identified the cause of this incident impacting Deployments in Insurance Suite, and are actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with Deployments within the Insurance Suite. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Multiple-NPE-Customers-experiencing-Digital-Build-Failures)for more information.

This incident has been resolved.

Guidewire has identified the root cause of the Digital Application build failure. Guidewire has published KCS 000043618 with workaround instructions. Please open a Community case if you need assistance implementing the workaround. https://community.guidewire.com/s/article/Digital-Builds-failing-with-Module-not-found-Error-Can-t-resolve-prop-types-exact-build-sloppy

Guidewire Support has identified the solution and will share the workaround steps shortly.

We continue the effort to restore service as quickly as possible. We will post regular updates on our progress.

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Digital Builds in all Regions, and is actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with the TeamCity digital builds failure in the non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Digital-Enterprise-Engage-Users-may-lose-unsaved-work-if-JSON-web-token-expires-after-60-mins) for more information.

Guidewire is preparing a Jutro patch for the Jasper and Kufri versions to address this issue. Please open a Community case if you need further assistance.

Yesterday, we provided a workaround in knowledge article 000043602. Today, we made some necessary adjustments to the article, which can be considered a permanent fix for Innsbruck customers. However, we are still working on a fix for the Jasper environment, and we will share the details once they are available. KCS Link: https://community.guidewire.com/s/article/Digital-applications-active-session-times-out-after-token-expiry-and-gets-re-directed-to-dashboard-page-in-the-Innsbruck

Guidewire has identified the cause of the incident causing digitals application timeouts, and determined the incident only impacts Innsbruck and Jasper environments. Guidewire has published KCS 000043602 with workaround instructions for Innsbruck environments. Please open a Community case if you need assistance implementing the workaround. Guidewire will provide the next updates tomorrow, May 21, regarding impacted Jasper environments. https://community.guidewire.com/s/article/Digital-applications-active-session-times-out-after-token-expiry-and-gets-re-directed-to-dashboard-page-in-the-Innsbruck

Guidewire Support has identified the cause of the incident causing 60 minute timeouts in EnterpriseEngage applications. Guidewire is preparing a knowledge base article to assist customers in implementing a workaround to restore impacted Innsbruck version environments. We will post an update in one hour.

Guidewire is still performing additional testing on potential restoration paths. We will provide the next update in 90 minutes.

Guidewire is testing additional restoration paths. We will provide the next update in one hour.

The identified solution did not work. We are continuing to investigate. We thank you for your patience. We will post regular updates on our progress.

We continue to test the solution. We will post regular updates on our progress.

Guidewire support continues to test the solution. We will post regular updates on our progress.

Guidewire support is testing a solution in lower environments. We will post regular updates on our progress.

We are still investigating and testing a fix for this issue.

The validation was not successful, an alternate solution is being investigated.

We are continuing to investigate this issue.

We are currently testing and validating the workaround and will provide regular updates on our progress.

Guidewire Support has identified the cause of this incident, which is impacting customers who may lose unsaved work if the JWT token expires after 60 minutes. We are actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of an issue with Innsbruck and Jasper customers who may lose unsaved work if the JWT token expires after 60 minutes. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Log-availability-in-customer-Non-production-accounts-impacted-for-some-Canadian-customers) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire Support has identified the cause of logs not flowing in Canada NPEs and is actively working to restore service. We will post regular updates on our progress.

We are continuing to investigate a potential issue with logs not flowing that may be impacting our users in Canada. Thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is currently addressing an issue where NPE logs are not being transmitted to the NPE cluster, impacting Canadian customers. Consequently, customers may not have access to the latest logs. Our team is fully committed to resolving this issue promptly, and we will provide regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Some-customers-were-unable-to-deploy-InsuranceSuite-applications-to-Production-and-Non-Production-Environments-from-the-Guidewire-Cloud-Console) for more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue where deployments are unable to complete.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Payment-service-issue-in-InsuranceNow) for more information.

This incident has been resolved.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

We are continuing to investigate the issue with the InsuranceNow Payment System. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with the InsuranceNow Payment System. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Advanced-Product-Designer-connection-errors) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

We are continuing to investigate a potential issue within APD that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with Advanced Product Designer (APD) in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Advanced-Product-Designer-connection-errors-reported-in-AMER-region) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

We are continuing to investigate a potential issue with Advanced Product Designer (APD) that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate a potential issue with Advanced Product Designer (APD) that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.

We are continuing to investigate a potential issue with Advanced Product Designer (APD) that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with Advanced Product Designer (APD) in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Third-party-development-tool-build-failure) for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Guidewire Support has identified the cause of this incident impacting Multiple Customers for TeamCity Builds, and are actively working to restore service.

Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Long-running-database-transactions-were-failing-in-InsuranceSuite-applications)[ ](https://guidewire.lightning.force.com/lightning/r/Knowledge__kav/ka8Kj0000004EIoIAM/view?ws=%2Flightning%2Fr%2FCase%2F500Kj00001Za9OmIAJ%2Fview)for more information.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Guidewire is actively working to restore service to impacted customers. We will post regular updates on our progress.

Guidewire is actively working to restore service. We will post regular updates on our progress.

Guidewire Support has identified the cause of the degraded performance issue in PolicyCenter and is actively working to restore service. We will post regular updates on our progress.

Guidewire Support is aware of a degraded performance issue in PolicyCenter that impacts a select number of customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.