Historical record of incidents for Greenhouse
Report: "Errors when creating or updating offers"
Last updateThis incident has been resolved.
A fix has been released. We are monitoring the results.
The cause was identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Errors when creating or updating offers"
Last updateThis incident has been resolved.
A fix has been released. We are monitoring the results.
The cause was identified and a fix is being implemented.
We are currently investigating this issue.
Report: "A subset of custom fields in the create offer flow may not be working"
Last updateThis incident has been resolved.
The fix has been released. We are monitoring the results.
The cause of the issue has been identified and we are releasing the fix.
Multi-select custom fields are not working properly. We are investigating the cause of the issue.
Report: "A subset of custom fields in the create offer flow may not be working"
Last updateThis incident has been resolved.
The fix has been released. We are monitoring the results.
The cause of the issue has been identified and we are releasing the fix.
Multi-select custom fields are not working properly. We are investigating the cause of the issue.
Report: ""Sign-in with Google" is broken"
Last updateThis incident has been resolved.
The cause of the issue has been identified and a fix is being implemented.
We are actively investigating the issue.
Report: ""Sign-in with Google" is broken"
Last updateThis incident has been resolved.
The cause of the issue has been identified and a fix is being implemented.
We are actively investigating the issue.
Report: "Stale Data in Candidate Search"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently experiencing an issue displaying stale data for candidates in Candidate Search and Candidate Pipeline in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Partial Service Disruption"
Last updateWe experienced a partial disruption affecting managing offers in Greenhouse Recruiting. This issue is now resolved. We apologize for any inconvenience.
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
We are currently experiencing a partial disruption affecting Talent Filtering in Greenhouse Recruiting when the AI Talent Filtering feature flag is turned off. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently experiencing a partial disruption affecting Talent Filtering in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Partial Service Disruption - Job Boards"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a partial disruption affecting internal and external job boards of Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Partial Service Disruption"
Last updateWe are currently experiencing a partial disruption affecting Job Ad Purchases in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Errors with Essential Reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are reporting having issues when trying to load essential reports.
Report: "Some users are unable to reject candidates or send rejection emails"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently experiencing a partial disruption that is affecting some users' ability to reject candidates in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "LinkedIn 1-Click-Export issues"
Last updateThis incident has been resolved.
As of 7:15 AM Eastern, synchronization errors from LinkedIn have stopped, and candidate export functionality has been fully restored. We are continuing to monitor the situation.
We are currently investigating issues with exporting candidates from LinkedIn
Report: "Performance Degradation"
Last updateThis incident has been resolved.
We have found the issue and have a implemented a fix. We are monitoring to ensure it is fully resolved.
We are currently experiencing issues with Greenhouse Recruiting and the Harvest APIs. Users may notice elevated errors. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
Report: "BIC: Data is delayed"
Last updateThis incident has been resolved.
We've implemented a fix and are restoring the missing data in the candidates table for affected customers.
We've identified the issue causing the delay in the candidates table and are working on a fix.
We are investigating delays in updates to the candidates table in the Business Intelligence Connector.
Report: "Customers can not create tickets to Greenhouse support"
Last updateThis incident has been resolved.
In conjunction with our partner, we have implemented a fix and re-enabled our chat integration for all users and will be monitoring the results.
We've identified the issue as being an issue with our partner integration, which we have temporarily disabled. Customers can use the in-app widget to connect with our support team to receive help. Our support widget on support.greenhouse.io is still temporarily unavailable.
We are currently investigating this issue. We have reached out to our partner for support.
Report: "BIC: Data is delayed"
Last updateAll data has now been refreshed on all Silos.
Data has been updated for all silos except for Silo 1, which is continuing to refresh.
Data has been fully updated for Silo 5-8 and Silo 101. We are still in the process of updating data for Silo 1-4.
We've identified the issue and are now in the process of updating the data.
We are experiencing delays in updates to the Business Intelligence Connector data. Customers using BIC will not have up-to-date data available in these tables. We are currently investigating the issue and will provide updates shortly.
Report: "Reporting functionality is paused in Silo 1"
Last updateThis incident has been resolved.
We have addressed the cause of reporting data lag and have unpaused report processing. There is still a backlog of reports to process, and we are monitoring the queues.
We are continuing to work on a fix for this issue.
We have temporarily paused reports in Silo 1 to address an issue with reporting data lag. We are urgently working on eliminating the lag and will re-enable reporting as soon as possible.
Report: "Errors when previewing V2 Job Posts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating reports of errors when users preview V2 Job Posts.
Report: "Users experiencing issues when attempting to send take-home tests to candidates"
Last updateUsers were experiencing in-app errors when sending take-home tests to candidates. We also received reports that stage transition rules configured to send tests were failing. This issue has since been resolved.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
We are currently experiencing issues with Greenhouse Recruiting for a subset of users in India. Users may notice extremely slow page loads or timeouts. This problem seems to be isolated to customers using internet service providers (ISPs) leveraging networks shared by Reliance (e.g. Hathway, Jio, and Bharti Airtel). Impacted customers should reach out to their ISP to ensure traffic to Greenhouse isn't being blocked or throttled.
Report: "BIC: Delayed Processing Of Some Tables"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are experiencing delays in updates to Business Intelligence Connector data. A subset of tables have not yet been updated. We have identified the issue and are in the process of updating the data.
Report: "BIC: Delayed Processing Of Some Tables"
Last updateWe are currently experiencing a partial disruption affecting delivery of some tables in BIC on Silo 2. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with latency on Silo 3. Users may notice slower page loads until the issue is resolved. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
We are currently experiencing a partial disruption affecting job admins who are unable to select departments during job creation. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Unable to set a custom expiration date"
Last updateA fix has been implemented by Adobe and we've validated that is working. Custom expiration dates usage should now be restored.
We've identified the root cause with Adobe and are waiting for the fix to be applied.
We're continuing to work with Adobe for potential resolutions to the issue.
The UI is not allowing the user to set a custom expiration date. It is defaulting to the standard 15 days. We are currently investigation the issue. Users should still be able to continue to use the feature if they do not need to set a custom expiration date.
Report: "[Service] Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an outage affecting Silo 1 Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently experiencing a partial disruption affecting Adobe Acrobat Sign. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing a partial disruption affecting Merging Candidates. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Agency users unable to login"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue.
Report: "Suggest Times feature for interviews"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
When requesting availability, the Suggest Times feature is not saving an interviewer's suggested times when you toggle between weeks. We have identified the issue and are working on a fix.
Report: "Errors Processing Job Applications"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of candidates receiving a "There was an error processing your application" when applying for jobs.
Report: "Delays in job post syncing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of delays in the syncing of job posts. Tracking links associated with job posts are also not resolving correctly.
Report: "Failing candidate exports to BambooHR"
Last updateThis incident has been resolved.
BambooHR has confirmed they deployed another fix. We are monitoring the results.
We are seeing an improvement in the success rate of customers being able to export candidates to BambooHR. We are waiting for confirmation from BambooHR that the issue has been resolved.
We are still seeing issues with customers exporting candidates to BambooHR. We are continuing to work with BambooHR to resolve this issue.
BambooHR has implemented a fix in their system. We are monitoring the results.
BambooHR has identified an issue in their system and is working to resolve it.
We are continuing to work on a fix for this issue.
We are seeing issues with customers exporting candidates to BambooHR and have reached out to BambooHR for support and resolution.
Report: "Errors connecting to Outlook 365"
Last updateThis incident has been resolved.
Microsoft has posted that "Users may be unable to access or use some Microsoft 365 services and features" and we believe this is related to the errors users are seeing. Users with access to the Microsoft Admin Center can view Microsoft's incident status page at https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162
We're investigating reports of users not being able to retrieve their Outlook 365 calendars when scheduling interviews in Greenhouse Recruiting. We're also seeing errors when sending scheduled emails via Outlook 365 from GHSA and Interseller.
Report: "Unable to select some users in User Type offer fields during offer generation process"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified an issue where some users are unable to be selected during the offer generation process. We are deploying a fix.
Report: "Delayed Sourcing Quality Data (EU silo)"
Last updateThe data refresh process is operating and the sourcing quality data is up-to-date.
The sourcing quality data being presented in the job dashboard widget is as of November 12. We are working on restoring the data refresh process.
Report: "Issue with submitting applications on some job boards"
Last updateDue to an issue with location auto-complete functionality on some job boards, job-seekers were not able to submit applications. Only job posts that required the location field on job board integration options 1-4 were affected by the issue. The incident lasted from about November 17 around 8:30 PM EST to November 18 6:05 AM EST. We've fully resolved issue and notified the job-seekers who reached out to us of the resolution.
Report: "No data showing in the job dashboard "Candidate Source Breakdown" widget (EU)"
Last updateThe sourcing quality data as of November 12 are available and being displayed in the job dashboard widget. We are working on resuming the data refresh process. We will separately keep track of and notify customers when the data refreshes resume.
We have identified the root cause of the missing data and have implemented a temporary remediation. Impacted EU customers should start seeing the widget get populated with data. We are working on a more permanent fix.
We are currently investigating the issue.
Report: "Intermittent Outages"
Last updateThis incident has been resolved.
Greenhouse is continuing to monitor the remediation that was put in place. All systems have been stable since 12:50 PM EST (17:50 AM UTC) on November 4th.
There were 6 periods of 3 minutes of downtime today for all Greenhouse products. The root cause has been identified and remediation has been put in place. All systems have been stable since 12:50PM Eastern time (17:50 UTC). We are continuing to monitor our systems.
Greenhouse is continuing to experience periodic but brief outages. We are investigating the root cause.
Greenhouse is currently experiencing intermittent outages on all silos. We are investigating.
Report: "Performance Degradation: Visual Pipeline"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently experiencing issues with Candidate Visual Pipeline. Users may notice a delay in the visual pipeline being updated after moving a candidate to a new stage. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
Report: "Third-party Service Disruption: Calendly"
Last updateThis incident has been resolved.
The issue appears to be resolved. We are continuing to monitor.
We are aware of an issue causing a partial disruption with services utilizing a Calendly integration. Our team is currently investigating.
Report: "Issues accessing Live Chat support"
Last updateThis incident has been resolved.
We are currently experiencing a partial disruption affecting "Request Help Icon" which allows the initiation of live chat support. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information. In the meantime support tickets can be submitted through our support page at https://support.greenhouse.io/hc/en-us
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
The issue has been identified, and a fix is being implemented.
We are currently experiencing a partial disruption affecting the ability of Job Admins to merge candidates in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing a partial disruption affecting multi-select custom fields. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Partial Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a partial disruption affecting the Candidate Source Breakdown & Quality tool in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
Report: "Performance Degradation"
Last updateThis incident has been resolved.
We have identified the source of the performance degradation and are working to resolve.
We are currently experiencing issues with Greenhouse Recruiting. Users may notice occasional errors or delays when loading pages throughout the application. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
Report: "Errors when viewing some rejected candidates"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating reports of errors when loading rejected candidates that had a rejection email sent or scheduled earlier today.
Report: "BIC: Stale Data In Some Tables"
Last updateThis incident has been resolved.
We have identified that the following tables may contain stale data and are in the process of updating the data: - agency_question_custom_fields - application_custom_fields - candidate_custom_fields - candidate_phone_numbers - eeoc_responses - hiring_team - job_custom_fields - offer_custom_fields - opening_custom_fields - referral_question_custom_fields - rejection_question_custom_fields - survey_builder_answers - user_attribute_custom_fields
Report: "Interviewer availability not visible"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results
The issue has been identified and a fix is being implemented
We are investigating an issue with interviewer schedules not appearing when requesting candidate availability
Report: "Jobs table in BIC may have duplicate records"
Last updateThis incident has been resolved.
There are some duplicate job records on the `jobs` table in BIC with different department_ids.