Historical record of incidents for GPORTAL
Report: "(Partial) Outage US East services"
Last updateA fix has been implemented and we are monitoring the results.
The issue has been identified and the team is working on resolving the problem.
We are currently investigating an issue that may cause problems with login, general access to the website, the web interface and game servers.
Report: "(Partial) Outage US East services"
Last updateA fix has been implemented and we are monitoring the results.
The issue has been identified and the team is working on resolving the problem.
We are currently investigating an issue that may cause problems with login, general access to the website, the web interface and game servers.
Report: "Network issues in Manassas"
Last updateWe're experiencing and monitoring an incident in our network at Manassas site.
Report: "Hardware issues in one of our data centers in Germany"
Last updateThis incident has been resolved.
The issue has been fixed and servers will be going back live bit by bit. We really appreciate your patience.
We are continuing to work on a fix for this issue.
We are currently experiencing a problem with some hardware in one of our data centers in Germany. The technical staff have been informed and are working hard to find a solution. We are hoping that this problem will be solved in the late afternoon. We apologize for the inconvenience caused by this matter.
Report: "Network instability in Dusseldorf Data Center"
Last updateThis incident has been resolved.
Update: Our colleagues in the data centre have already found the cause. Unfortunately, the problems are still being resolved, which is why no ETA can be given at present. We will keep you up to date here as soon as we have news for you. We apologise for the disruption to our services.
We are experiencing some network disruption in the Dusseldorf Data Center and this instability in the network may most likely lead to a slower connection. Our technicians are already on site and investigating the issue. We humbly apologize for the inconvenience caused by this matter.
Report: "Technical difficulties with the gameserver web interface"
Last updateThis incident has been resolved.
Unfortunately, there are currently occasional technical problems with the gameserver web interface for our EU servers. As a result, it is not possible to load the web interface correctly. The game servers themselves are not affected. Our development department has already been informed. We apologise and ask for your patience. We will keep you up to date here!
Report: "Disruption in the New York data centre"
Last updateThis incident has been resolved.
Unfortunately, our data centre in New York will be affected due to disruptions in the air conditioning system. Our colleagues in the data centre are currently shutting down individual host systems in order to protect the server hardware. Unfortunately, this results in game server outages and restrictions in the web interface. As soon as the problems with the air conditioning system have been resolved, the host systems will be restarted. Unfortunately, it is not yet possible to give an exact time as to how long the disruption will last. We will keep you up to date here in this status message. We apologise for this and thank you for your understanding.
Report: "Unscheduled maintenance work in the London data centre"
Last updateThis incident has been resolved.
Unfortunately, due to unplanned maintenance work, our data centre in London will be affected. The work will only take a short time. During this time, there may be a loss of connection to the game servers and restrictions in the web interface for London game servers. We apologise for this and thank you for your understanding.
Report: "Network interruptions in Frankfurt, Düsseldorf and London"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing network disruptions in our data centres in Frankfurt, Düsseldorf and London. This is causing lags and longer waiting times for backups and the web interface. Our colleagues are already in the process of resolving the issue and apologise accordingly.
Report: "TeamSpeak server malfunction - Location: Frankfurt"
Last updateThis incident has been resolved.
Unfortunately, there is currently a malfunction of our TeamSpeak servers in the Frankfurt location. Our colleagues from development are already in the process of resolving this issue. Unfortunately, the malfunction means that the TeamSpeak servers are not accessible and cannot be edited via the web interface. We apologise and thank you for your understanding.
Report: "Disruption of our website / gameserver"
Last updateUpdate: Unfortunately, we still have a handful of systems that we are currently working on. However, we will mark the message here as resolved. We are keeping in touch with the affected customers in the background. We apologise and thank you for your understanding.
Update: Currently, only a few host systems are still experiencing issues, but we are already working with our teams in the respective data centres. All affected customers have already received an respective extension and have been informed via e-mail. We apologise for any inconvenience and thank you for your understanding.
Update: We still have a few systems that we are still working on. Unfortunately, some customers are still experiencing outages as a result. Customers who are affected by the outage have been and are currently still being informed automatically via our system about the respective compensations. We apologise and thank you for your understanding.
A fix has been implemented and we are monitoring the results. We will e-mail the affected customers about possible compensation. We apologize for any inconvenience and thank you for your understanding.
The issue has been identified and a fix is being implemented.
There is currently a malfunction on our website, which means that it is not accessible. Our colleagues are already working to resolve the issue. We apologise for any inconvenience.
Report: "Malfunction of our EU website / Services in location Frankfurt"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Unfortunately, our EU website is currently experiencing a malfunction. Our colleagues in development have already been informed and are working on a solution. We apologise for any inconvenience.
Report: "EU web interface partially not available"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Unfortunately, there is currently a malfunction in our EU web interface. It cannot be opened and the content is not loading. Our colleagues in development have already been informed and are working on a solution. We apologize and thank you for your understanding
Report: "Disruption in our data center in Frankfurt"
Last updateThis incident has been resolved.
Our data center in Frankfurt is currently experiencing a partial outage. This is affecting our game servers, website and web interface. Our colleagues have already been informed and are working on a solution. We apologize for any inconvenience.
Report: "Temporary maintenance work on our services and website"
Last updateThe maintenance work has been successfully completed. Thank you for your understanding. #KeepPlaying
Due to a short-term maintenance work, our website, the login and the web interfaces will be temporarily unavailable for a short time. During this time, we will be carrying out maintenance work on our database servers, which may result in difficulties accessing our website and related services.
Report: "Location Outtage in Dallas"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are monitoring the situation
Dear Valued Customer, We want to inform you that on May 26, 2024, a severe storm impacted the Dallas area, causing a significant disruption in the power supply to our data center. This incident led to the complete loss of data center operations. Thank you for your understanding.
Report: "Disruption of our DNS service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
At the moment there is a partial malfunction of our DNS service, which makes it impossible to connect to game servers via self-created subdomains. The connection via the direct IP address of the game server is still possible. This also affects the web interface, which cannot be opened. Our colleagues from the development department have already been informed. We apologise and thank you for your understanding.
Report: "Partial failure of our data center in London (EU)"
Last updateThis incident has been resolved.
Unfortunately there is a partial failure in our data center in London (EU). This may result in service being impaired for some customers. We are already in contact with our colleagues in the data center to solve the problems as quickly as possible. The message is an update of the previously known message We apologize and thank you for your understanding.
Report: "Limited network availability."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our network in the USA locations is currently only available to a limited extent. This results in partial outages of the website and game server. Our technical colleagues have already been informed and are working on the problem. We apologize and ask for your patience.
Report: "Missing Rust Console Update"
Last updateThe update has now been distributed everywhere in our system. If the update is not yet on the game server, a restart is required. We apologise for any inconvenience.
The information about a missing Rust Console update has reached us. We are already checking why this has not yet been rolled out. Please give us a little while until we have checked everything and rolled out the update. Thank you for your understanding.
Report: "Partial failure of our data center in Frankfurt (EU)"
Last updateThis incident has been resolved.
Unfortunately there is a partial failure in our data center in Frankfurt (EU). This may result in service being impaired for some customers. We are already in contact with our colleagues in the data center to solve the problems as quickly as possible. The message is an update of the previously known message We apologize and thank you for your understanding.
Report: "Website access for the EU area interrupted"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
There is currently a disruption to our EU websites. As a result, it is not possible to use/reach our website, web interface and login for EU customers. Our colleagues are already solving the problem. We apologise and thank you for your understanding.
Report: "Website access for the EU area interrupted"
Last updateThis incident has been resolved.
There is currently a disruption to our EU websites. As a result, it is not possible to use/reach our website, web interface and login for EU customers. Our colleagues are already solving the problem. We apologise and thank you for your understanding.
Report: "Rust CE server does not start and connection problems"
Last updateThis incident has been resolved.
There are currently difficulties with Rust CE servers not starting and not being able to connect to them. We are already working with the game's developer to resolve the issues. We apologise for any inconvenience.
Report: "DB1 MySQL currently disrupted"
Last updateThis incident has been resolved.
There is currently a issue with our MySQL server "db1.sql.g-portal.com". As a result, connections to this server are not possible. Our colleagues have been informed and are working on a solution. We apologise for any inconvenience.
Report: "RUST CE Server does not start correctly"
Last updateThe issue has been fixed. The servers are now starting again as usual. Due to the length of the disruption, we are extending all affected Rust CE servers by 24 hours. The extension will take place in the next day. We apologize for the difficulties.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Unfortunately, there is currently a problem with Rust Console Edition servers not starting properly. Our team is already investigating the issue and working on a fix. We apologise for the inconvenience.
Report: "Interruptions in our data centre in Frankfurt"
Last updateThis incident has been resolved.
Our data centre is available again, but in some areas not yet at our desired speed. We are therefore still investigating the problem and will take further measures to be able to offer the usual quality. We apologise for the incident.
The issue has been identified and a fix is being implemented.
Unfortunately, there is currently a limited connection to our data centre in Frankfurt. This affects our website, game server and other services.
Report: "Website, login and web interface with limited availability"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Unfortunately, we are currently experiencing difficulties accessing our website and logging in and managing the server in the web interface. Connectivity to the game servers is not impacted. Our colleagues are already working on a solution. We apologize for any inconvenience.
Report: "Website, login and web interface with limited availability"
Last updateThis incident has been resolved.
Unfortunately, we are currently experiencing difficulties accessing our website and logging in and managing the server in the web interface. Connectivity to the game servers is not impacted Our colleagues are already working on a solution. We apologize for any inconvenience.
Report: "Login difficulties International Accounts"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
There is currently a problem with logging into International Accounts. Customers receive an error message. Development has already been informed and is investigating the issue. We apologize for any inconvenience.
Report: "Partial network outage"
Last updateThe issues have been resolved. Adjustments have been made to the network.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Rust Console Gameserver"
Last updateThis incident has been resolved
Dear Rust console players, Your rush on the game servers is enormous, which we clearly notice. Your excitement to play is so great that we are currently using all available hardware for the game that is possible. Nevertheless, there are unfortunately still some delays at the moment, which is slowing down the provision of the Rust console servers. We therefore ask for your patience until we can provide each of you with your own Rust console server. In addition, there was a display error on our website, where unfortunately an incorrect price was displayed for the PS4 game server. This has already been fixed. You can find the current prices for the PS4 Rust gameserver on our website at: https://www.g-portal.com/rust-ps4 We expect to be able to provide all customers with their own Rust gameserver within the next few hours. You can find all the latest information on our status website or on our Community Discord: Status Website: https://status.g-portal.com/ Community Discord: https://discord.gg/gportal Until then, we thank you for your patience and understanding! Your GPORTAL Team
Report: "Partial outage in EU"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Network Problems in Singapore"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Technical problem in one of our data centers in Germany"
Last updateThis incident has been resolved.
Liebe Kunden, aktuell erleben wir ein technisches Problem in einem Datenzentrum von uns. Dies kann dazu führen, dass einzelne Server nicht erreichbar sind. Die Kollegen vor Ort haben das Problem bereits erkannt und arbeiten eifrig an einer Lösung. Leider können wir euch aktuell noch keinen Zeitplan dafür geben, wann das Problem behoben ist. Wir bitten um Geduld und möchten uns für die Unannehmlichkeiten entschuldigen. Euer GPORTAL-Team Dear customers, We are currently experiencing a technical problem in one of our data centers. This can lead to individual servers not being accessible. Our colleagues on site have already detected the problem and are working diligently on a solution. Unfortunately, we can't give you a time schedule for when the problem will be solved. We ask for your patience and apologize for the inconvenience. Your GPORTAL Team
Report: "Unexpected website downtime"
Last updateAll services back to normal
We were able to locate and fix the error. All accounts and servers should be accessible again and everything should work as before. We thank you for your patience! === Wir konnten den Fehler ausfindig machen und beheben. Alle Accounts und Server sollten wieder zugänglich sein und alles wie zuvor funktionieren. Wir bedanken uns für eure Geduld!
We are currently still investigating the problem and continue to work diligently on a solution. Unfortunately, at this point we cannot give any indication as to when the problem will be fixed. We apologize for the inconvenience and thank you for your patience! ==== Wir sind aktuell noch immer dabei, das Problem zu untersuchen und arbeiten weiterhin eifrig an einer Lösung. Leider können wir zum aktuellen Zeitpunkt keine Angabe geben, wann das Problem behoben sein wird. Wir möchten uns für die Unannehmlichkeiten entschuldigen und zugleich für eure Geduld bedanken!
We are currently investigating the issue.
Report: "Short service interruption in Frankfurt"
Last updateToday, at around 5:38pm (CET), we experienced a sudden outage in our data center in Frankfurt/Main. This outage may have caused dropped connections with some servers. The problem has been fixed and all servers and services should work correctly again. We would like to apologize for any inconvenience caused by this incident. --- Heute, gegen etwa 16:48 Uhr haben wir einen plötzlichen kurzen Ausfall in unserem Datenzentrum in Frankfurt/Main festgestellt. Dieser Ausfall kann zu Verbindungsabbrüchen mit einigen Servern geführt haben. Das Problem ist zwischenzeitlich wieder behoben und alle Server und Dienste sollten wieder korrekt funktionieren. Wir möchten uns ausdrücklich für alle etwaigen Unannehmlichkeiten entschuldigen, die aufgrund dieses Zwischenfalls entstanden sind.
Report: "Notfall Wartungsarbeiten in Düsseldorf"
Last updateissues in Düsseldorf are fixed now - all services are available again without restrictions
Die Wartungsarbeiten im Rechenzentrum Düsseldorf dauern weiter an, eine zeitliche Abschätzung ist derzeit nicht möglich. Es wird mit Hochdruck an einer Lösung gearbeitet. Wir bitten um Entschuldigung. **English** Maintenance work at the Düsseldorf data center is continuing, and it is not possible to estimate a timeframe at present. A solution is being worked on at full speed. We apologize for any inconvenience
Report: "Technical problems"
Last updateThis incident has been resolved.
The error has been fixed, the servers will be available again shortly.
We are currently experiencing a major failure in one of our data centers in Germany. Many game servers are affected by this outage. We found the cause and are currently trying to fix the problem.
Report: "partial service disruption Germany"
Last updateThis incident has been resolved.
We are currently experiencing a disruption in one of our data centers in Germany. We have already identified the problem and informed the relevant provider. We will inform you as soon as we have a status update for you on our status page. Thank you for your understanding and please excuse the inconvenience.
Report: "UK DC partly unreachable"
Last updateEverything is back Online
We are continuing to investigate this issue.
We are experiencing problems with the connection to UK/London due a broken Fiberline to the Datacenter.
Report: "Location Outtage in Düsseldorf"
Last updateThis incident has been resolved.
we bring up a backup fibre with our carrier. so everything should be back online.
We have identified the reason behind the network interruption in our Duesseldorf data center, which is affecting some of our servers in Duesseldorf. The problem is at a construction site at the highway A46. During digging a cable with 288 fibers was cut, but the workers did not recognize and filled up the hole afterwards, so now they have to dig again to find the actual place of damage. No change of given ETA.
We're currently experience a network interruption in our Duesseldorf Datacenter. Some network segments are offline. THe Servers themselve are switched on and running. The network issue is caused by one of our carriers.
Report: "Location Outtage in London UK"
Last updateThe Isp resolved the issue. Our Systems are back Online
atm we are facing again a ISP down in our London Datacenter. we stay with the Datacenter in contact to solve this issue with our ISP
Report: "Location Outtage in London UK"
Last updatethe ISP was resolving the issue and we are back online
atm we are facing a ISP down in our London Datacenter. we stay with the Datacenter in contact to solve this issue with our ISP
Report: "Location Outtage in Washington DC"
Last updateeverything is back online we are rly sorry for that short downtime. it was a specific ip range affected.
we have a Major Outtage in our Location in Washington DC. we are currently working with the ISP to solve this issue and will update you as soon as we got feedback.
Report: "US Washington DC - Outtage"
Last updateThere was an Outtage in our US East Datacenter (US Washington DC) The Outtage was from 2:16 am (UTC) to 2:51 am (UTC) time. The Outtage has been resolved and everything was going back to normal.
Report: "Website (http) DDoS Attack"
Last updateThe website is normally reachable - We would like to apologize for the inconvenience caused.
Currently we are receiving a huge DDoS Attack, we are currently working on it to keep the website responsive. We will keep you updated.
Report: "Canada - Major Outtage"
Last updateThere was a huge DDos we could finaly mitigate. Everything should be Back online
We are currently investigating this issue. We will update you as fast as we heard something back from the Datacenter
Report: "Switch outage in Frankfurt"
Last updatewe resolved the issue everything should be back online!
We are experiencing an outage of a Backend Rack in Frankfurt. Due to that issue the Homepage isntn't able to process requests like "Start-Stop-Restart-ConfigSaves" requests through the Control Panel. we are working on a fast solution for this!
Report: "CoreSwitch Outtage in Frankfurt"
Last updateWe are experiencing an outage of a CoreSwitch. Which has been already resolved. Due to that issue the internal and external network wasn't reachable for a short time. We review this at the moment and working on a permanent solution. Outtage beginn: 16:26:24 to 16:36:37 CET
Report: "Australia - Power Outtage"
Last updateThere was a power outage in one of our racks in Australia. All systems were restored after 3 hours.