GPORTAL

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Last checked from GPORTAL's official status page

Historical record of incidents for GPORTAL

Report: "(Partial) Outage US East services"

Last update
Monitoring

A fix has been implemented and we are monitoring the results.

Identified

The issue has been identified and the team is working on resolving the problem.

Investigating

We are currently investigating an issue that may cause problems with login, general access to the website, the web interface and game servers.

Report: "(Partial) Outage US East services"

Last update
monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and the team is working on resolving the problem.

investigating

We are currently investigating an issue that may cause problems with login, general access to the website, the web interface and game servers.

Report: "Network issues in Manassas"

Last update
resolved

We're experiencing and monitoring an incident in our network at Manassas site.

Report: "Hardware issues in one of our data centers in Germany"

Last update
resolved

This incident has been resolved.

identified

The issue has been fixed and servers will be going back live bit by bit. We really appreciate your patience.

identified

We are continuing to work on a fix for this issue.

identified

We are currently experiencing a problem with some hardware in one of our data centers in Germany. The technical staff have been informed and are working hard to find a solution. We are hoping that this problem will be solved in the late afternoon. We apologize for the inconvenience caused by this matter.

Report: "Network instability in Dusseldorf Data Center"

Last update
resolved

This incident has been resolved.

identified

Update: Our colleagues in the data centre have already found the cause. Unfortunately, the problems are still being resolved, which is why no ETA can be given at present. We will keep you up to date here as soon as we have news for you. We apologise for the disruption to our services.

investigating

We are experiencing some network disruption in the Dusseldorf Data Center and this instability in the network may most likely lead to a slower connection. Our technicians are already on site and investigating the issue. We humbly apologize for the inconvenience caused by this matter.

Report: "Technical difficulties with the gameserver web interface"

Last update
resolved

This incident has been resolved.

investigating

Unfortunately, there are currently occasional technical problems with the gameserver web interface for our EU servers. As a result, it is not possible to load the web interface correctly. The game servers themselves are not affected. Our development department has already been informed. We apologise and ask for your patience. We will keep you up to date here!

Report: "Disruption in the New York data centre"

Last update
resolved

This incident has been resolved.

identified

Unfortunately, our data centre in New York will be affected due to disruptions in the air conditioning system. Our colleagues in the data centre are currently shutting down individual host systems in order to protect the server hardware. Unfortunately, this results in game server outages and restrictions in the web interface. As soon as the problems with the air conditioning system have been resolved, the host systems will be restarted. Unfortunately, it is not yet possible to give an exact time as to how long the disruption will last. We will keep you up to date here in this status message. We apologise for this and thank you for your understanding.

Report: "Unscheduled maintenance work in the London data centre"

Last update
resolved

This incident has been resolved.

investigating

Unfortunately, due to unplanned maintenance work, our data centre in London will be affected. The work will only take a short time. During this time, there may be a loss of connection to the game servers and restrictions in the web interface for London game servers. We apologise for this and thank you for your understanding.

Report: "Network interruptions in Frankfurt, Düsseldorf and London"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently experiencing network disruptions in our data centres in Frankfurt, Düsseldorf and London. This is causing lags and longer waiting times for backups and the web interface. Our colleagues are already in the process of resolving the issue and apologise accordingly.

Report: "TeamSpeak server malfunction - Location: Frankfurt"

Last update
resolved

This incident has been resolved.

identified

Unfortunately, there is currently a malfunction of our TeamSpeak servers in the Frankfurt location. Our colleagues from development are already in the process of resolving this issue. Unfortunately, the malfunction means that the TeamSpeak servers are not accessible and cannot be edited via the web interface. We apologise and thank you for your understanding.

Report: "Disruption of our website / gameserver"

Last update
resolved

Update: Unfortunately, we still have a handful of systems that we are currently working on. However, we will mark the message here as resolved. We are keeping in touch with the affected customers in the background. We apologise and thank you for your understanding.

monitoring

Update: Currently, only a few host systems are still experiencing issues, but we are already working with our teams in the respective data centres. All affected customers have already received an respective extension and have been informed via e-mail. We apologise for any inconvenience and thank you for your understanding.

monitoring

Update: We still have a few systems that we are still working on. Unfortunately, some customers are still experiencing outages as a result. Customers who are affected by the outage have been and are currently still being informed automatically via our system about the respective compensations. We apologise and thank you for your understanding.

monitoring

A fix has been implemented and we are monitoring the results. We will e-mail the affected customers about possible compensation. We apologize for any inconvenience and thank you for your understanding.

identified

The issue has been identified and a fix is being implemented.

investigating

There is currently a malfunction on our website, which means that it is not accessible. Our colleagues are already working to resolve the issue. We apologise for any inconvenience.

Report: "Malfunction of our EU website / Services in location Frankfurt"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Unfortunately, our EU website is currently experiencing a malfunction. Our colleagues in development have already been informed and are working on a solution. We apologise for any inconvenience.

Report: "EU web interface partially not available"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Unfortunately, there is currently a malfunction in our EU web interface. It cannot be opened and the content is not loading. Our colleagues in development have already been informed and are working on a solution. We apologize and thank you for your understanding

Report: "Disruption in our data center in Frankfurt"

Last update
resolved

This incident has been resolved.

investigating

Our data center in Frankfurt is currently experiencing a partial outage. This is affecting our game servers, website and web interface. Our colleagues have already been informed and are working on a solution. We apologize for any inconvenience.

Report: "Temporary maintenance work on our services and website"

Last update
resolved

The maintenance work has been successfully completed. Thank you for your understanding. #KeepPlaying

investigating

Due to a short-term maintenance work, our website, the login and the web interfaces will be temporarily unavailable for a short time. During this time, we will be carrying out maintenance work on our database servers, which may result in difficulties accessing our website and related services.

Report: "Location Outtage in Dallas"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are monitoring the situation

investigating

Dear Valued Customer, We want to inform you that on May 26, 2024, a severe storm impacted the Dallas area, causing a significant disruption in the power supply to our data center. This incident led to the complete loss of data center operations. Thank you for your understanding.

Report: "Disruption of our DNS service"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

At the moment there is a partial malfunction of our DNS service, which makes it impossible to connect to game servers via self-created subdomains. The connection via the direct IP address of the game server is still possible. This also affects the web interface, which cannot be opened. Our colleagues from the development department have already been informed. We apologise and thank you for your understanding.

Report: "Partial failure of our data center in London (EU)"

Last update
resolved

This incident has been resolved.

investigating

Unfortunately there is a partial failure in our data center in London (EU). This may result in service being impaired for some customers. We are already in contact with our colleagues in the data center to solve the problems as quickly as possible. The message is an update of the previously known message We apologize and thank you for your understanding.

Report: "Limited network availability."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our network in the USA locations is currently only available to a limited extent. This results in partial outages of the website and game server. Our technical colleagues have already been informed and are working on the problem. We apologize and ask for your patience.

Report: "Missing Rust Console Update"

Last update
resolved

The update has now been distributed everywhere in our system. If the update is not yet on the game server, a restart is required. We apologise for any inconvenience.

investigating

The information about a missing Rust Console update has reached us. We are already checking why this has not yet been rolled out. Please give us a little while until we have checked everything and rolled out the update. Thank you for your understanding.

Report: "Partial failure of our data center in Frankfurt (EU)"

Last update
resolved

This incident has been resolved.

identified

Unfortunately there is a partial failure in our data center in Frankfurt (EU). This may result in service being impaired for some customers. We are already in contact with our colleagues in the data center to solve the problems as quickly as possible. The message is an update of the previously known message We apologize and thank you for your understanding.

Report: "Website access for the EU area interrupted"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

There is currently a disruption to our EU websites. As a result, it is not possible to use/reach our website, web interface and login for EU customers. Our colleagues are already solving the problem. We apologise and thank you for your understanding.

Report: "Website access for the EU area interrupted"

Last update
resolved

This incident has been resolved.

investigating

There is currently a disruption to our EU websites. As a result, it is not possible to use/reach our website, web interface and login for EU customers. Our colleagues are already solving the problem. We apologise and thank you for your understanding.

Report: "Rust CE server does not start and connection problems"

Last update
resolved

This incident has been resolved.

investigating

There are currently difficulties with Rust CE servers not starting and not being able to connect to them. We are already working with the game's developer to resolve the issues. We apologise for any inconvenience.

Report: "DB1 MySQL currently disrupted"

Last update
resolved

This incident has been resolved.

investigating

There is currently a issue with our MySQL server "db1.sql.g-portal.com". As a result, connections to this server are not possible. Our colleagues have been informed and are working on a solution. We apologise for any inconvenience.

Report: "RUST CE Server does not start correctly"

Last update
resolved

The issue has been fixed. The servers are now starting again as usual. Due to the length of the disruption, we are extending all affected Rust CE servers by 24 hours. The extension will take place in the next day. We apologize for the difficulties.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Unfortunately, there is currently a problem with Rust Console Edition servers not starting properly. Our team is already investigating the issue and working on a fix. We apologise for the inconvenience.

Report: "Interruptions in our data centre in Frankfurt"

Last update
resolved

This incident has been resolved.

monitoring

Our data centre is available again, but in some areas not yet at our desired speed. We are therefore still investigating the problem and will take further measures to be able to offer the usual quality. We apologise for the incident.

identified

The issue has been identified and a fix is being implemented.

investigating

Unfortunately, there is currently a limited connection to our data centre in Frankfurt. This affects our website, game server and other services.

Report: "Website, login and web interface with limited availability"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Unfortunately, we are currently experiencing difficulties accessing our website and logging in and managing the server in the web interface. Connectivity to the game servers is not impacted. Our colleagues are already working on a solution. We apologize for any inconvenience.

Report: "Website, login and web interface with limited availability"

Last update
resolved

This incident has been resolved.

identified

Unfortunately, we are currently experiencing difficulties accessing our website and logging in and managing the server in the web interface. Connectivity to the game servers is not impacted Our colleagues are already working on a solution. We apologize for any inconvenience.

Report: "Login difficulties International Accounts"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

There is currently a problem with logging into International Accounts. Customers receive an error message. Development has already been informed and is investigating the issue. We apologize for any inconvenience.

Report: "Partial network outage"

Last update
resolved

The issues have been resolved. Adjustments have been made to the network.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Rust Console Gameserver"

Last update
resolved

This incident has been resolved

monitoring

Dear Rust console players, Your rush on the game servers is enormous, which we clearly notice. Your excitement to play is so great that we are currently using all available hardware for the game that is possible. Nevertheless, there are unfortunately still some delays at the moment, which is slowing down the provision of the Rust console servers. We therefore ask for your patience until we can provide each of you with your own Rust console server. In addition, there was a display error on our website, where unfortunately an incorrect price was displayed for the PS4 game server. This has already been fixed. You can find the current prices for the PS4 Rust gameserver on our website at: https://www.g-portal.com/rust-ps4 We expect to be able to provide all customers with their own Rust gameserver within the next few hours. You can find all the latest information on our status website or on our Community Discord: Status Website: https://status.g-portal.com/ Community Discord: https://discord.gg/gportal Until then, we thank you for your patience and understanding! Your GPORTAL Team

Report: "Partial outage in EU"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Network Problems in Singapore"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Technical problem in one of our data centers in Germany"

Last update
resolved

This incident has been resolved.

investigating

Liebe Kunden, aktuell erleben wir ein technisches Problem in einem Datenzentrum von uns. Dies kann dazu führen, dass einzelne Server nicht erreichbar sind. Die Kollegen vor Ort haben das Problem bereits erkannt und arbeiten eifrig an einer Lösung. Leider können wir euch aktuell noch keinen Zeitplan dafür geben, wann das Problem behoben ist. Wir bitten um Geduld und möchten uns für die Unannehmlichkeiten entschuldigen. Euer GPORTAL-Team Dear customers, We are currently experiencing a technical problem in one of our data centers. This can lead to individual servers not being accessible. Our colleagues on site have already detected the problem and are working diligently on a solution. Unfortunately, we can't give you a time schedule for when the problem will be solved. We ask for your patience and apologize for the inconvenience. Your GPORTAL Team

Report: "Unexpected website downtime"

Last update
resolved

All services back to normal

monitoring

We were able to locate and fix the error. All accounts and servers should be accessible again and everything should work as before. We thank you for your patience! === Wir konnten den Fehler ausfindig machen und beheben. Alle Accounts und Server sollten wieder zugänglich sein und alles wie zuvor funktionieren. Wir bedanken uns für eure Geduld!

identified

We are currently still investigating the problem and continue to work diligently on a solution. Unfortunately, at this point we cannot give any indication as to when the problem will be fixed. We apologize for the inconvenience and thank you for your patience! ==== Wir sind aktuell noch immer dabei, das Problem zu untersuchen und arbeiten weiterhin eifrig an einer Lösung. Leider können wir zum aktuellen Zeitpunkt keine Angabe geben, wann das Problem behoben sein wird. Wir möchten uns für die Unannehmlichkeiten entschuldigen und zugleich für eure Geduld bedanken!

investigating

We are currently investigating the issue.

Report: "Short service interruption in Frankfurt"

Last update
resolved

Today, at around 5:38pm (CET), we experienced a sudden outage in our data center in Frankfurt/Main. This outage may have caused dropped connections with some servers. The problem has been fixed and all servers and services should work correctly again. We would like to apologize for any inconvenience caused by this incident. --- Heute, gegen etwa 16:48 Uhr haben wir einen plötzlichen kurzen Ausfall in unserem Datenzentrum in Frankfurt/Main festgestellt. Dieser Ausfall kann zu Verbindungsabbrüchen mit einigen Servern geführt haben. Das Problem ist zwischenzeitlich wieder behoben und alle Server und Dienste sollten wieder korrekt funktionieren. Wir möchten uns ausdrücklich für alle etwaigen Unannehmlichkeiten entschuldigen, die aufgrund dieses Zwischenfalls entstanden sind.

Report: "Notfall Wartungsarbeiten in Düsseldorf"

Last update
resolved

issues in Düsseldorf are fixed now - all services are available again without restrictions

investigating

Die Wartungsarbeiten im Rechenzentrum Düsseldorf dauern weiter an, eine zeitliche Abschätzung ist derzeit nicht möglich. Es wird mit Hochdruck an einer Lösung gearbeitet. Wir bitten um Entschuldigung. **English** Maintenance work at the Düsseldorf data center is continuing, and it is not possible to estimate a timeframe at present. A solution is being worked on at full speed. We apologize for any inconvenience

Report: "Technical problems"

Last update
resolved

This incident has been resolved.

investigating

The error has been fixed, the servers will be available again shortly.

investigating

We are currently experiencing a major failure in one of our data centers in Germany. Many game servers are affected by this outage. We found the cause and are currently trying to fix the problem.

Report: "partial service disruption Germany"

Last update
resolved

This incident has been resolved.

identified

We are currently experiencing a disruption in one of our data centers in Germany. We have already identified the problem and informed the relevant provider. We will inform you as soon as we have a status update for you on our status page. Thank you for your understanding and please excuse the inconvenience.

Report: "UK DC partly unreachable"

Last update
resolved

Everything is back Online

investigating

We are continuing to investigate this issue.

investigating

We are experiencing problems with the connection to UK/London due a broken Fiberline to the Datacenter.

Report: "Location Outtage in Düsseldorf"

Last update
resolved

This incident has been resolved.

monitoring

we bring up a backup fibre with our carrier. so everything should be back online.

identified

We have identified the reason behind the network interruption in our Duesseldorf data center, which is affecting some of our servers in Duesseldorf. The problem is at a construction site at the highway A46. During digging a cable with 288 fibers was cut, but the workers did not recognize and filled up the hole afterwards, so now they have to dig again to find the actual place of damage. No change of given ETA.

identified

We're currently experience a network interruption in our Duesseldorf Datacenter. Some network segments are offline. THe Servers themselve are switched on and running. The network issue is caused by one of our carriers.

Report: "Location Outtage in London UK"

Last update
resolved

The Isp resolved the issue. Our Systems are back Online

identified

atm we are facing again a ISP down in our London Datacenter. we stay with the Datacenter in contact to solve this issue with our ISP

Report: "Location Outtage in London UK"

Last update
resolved

the ISP was resolving the issue and we are back online

identified

atm we are facing a ISP down in our London Datacenter. we stay with the Datacenter in contact to solve this issue with our ISP

Report: "Location Outtage in Washington DC"

Last update
resolved

everything is back online we are rly sorry for that short downtime. it was a specific ip range affected.

investigating

we have a Major Outtage in our Location in Washington DC. we are currently working with the ISP to solve this issue and will update you as soon as we got feedback.

Report: "US Washington DC - Outtage"

Last update
resolved

There was an Outtage in our US East Datacenter (US Washington DC) The Outtage was from 2:16 am (UTC) to 2:51 am (UTC) time. The Outtage has been resolved and everything was going back to normal.

Report: "Website (http) DDoS Attack"

Last update
resolved

The website is normally reachable - We would like to apologize for the inconvenience caused.

investigating

Currently we are receiving a huge DDoS Attack, we are currently working on it to keep the website responsive. We will keep you updated.

Report: "Canada - Major Outtage"

Last update
resolved

There was a huge DDos we could finaly mitigate. Everything should be Back online

investigating

We are currently investigating this issue. We will update you as fast as we heard something back from the Datacenter

Report: "Switch outage in Frankfurt"

Last update
resolved

we resolved the issue everything should be back online!

investigating

We are experiencing an outage of a Backend Rack in Frankfurt. Due to that issue the Homepage isntn't able to process requests like "Start-Stop-Restart-ConfigSaves" requests through the Control Panel. we are working on a fast solution for this!

Report: "CoreSwitch Outtage in Frankfurt"

Last update
resolved

We are experiencing an outage of a CoreSwitch. Which has been already resolved. Due to that issue the internal and external network wasn't reachable for a short time. We review this at the moment and working on a permanent solution. Outtage beginn: 16:26:24 to 16:36:37 CET

Report: "Australia - Power Outtage"

Last update
resolved

There was a power outage in one of our racks in Australia. All systems were restored after 3 hours.