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As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.Date and Time: May 19th, 2025, 6:00 AM UTC to 8:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 2-hour maintenance window.What to expect:GoToAssist Corporate customers may observe intermittent issues with starting a session or logging into GoToAssist Account during the maintenance window. In-flight sessions will not be affectedWe would like to thank you for your patience and understanding during this time period.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have confirmed with the affected PSTN peer that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have already implemented mitigation and workaround measures to help minimize the impact. However, we remain dependent on our PSTN peer to fully resolve the issue. We are monitoring the situation closely and will provide updates as new information becomes available.

Our engineers are still engaged with the impacted PSTN peer, while working to put workarounds in place to mitigate customer impact. We will provide another update shortly.

We are continuing to work on a fix for this issue.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

Our engineers are still engaged with the impacted PSTN peer, while working to put workarounds in place to mitigate customer impact. We will provide another update shortly.

We are continuing to work on a fix for this issue.

Our engineers have identified the issue and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil.Our engineers are working to identify the issue and will provide another update shortly.

We are continuing to work on a fix for this issue.

Our engineers have identified the issue and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil.Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil.Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some Integrations customers may be experiencing missing call events report. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some Integrations customers may be experiencing missing call events report.Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some Grasshopper customers may be experiencing issues with outbound calls not connecting properly. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some Grasshopper customers may be experiencing issues with the Grasshopper service. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some Grasshopper customers may be experiencing issues with outbound calls not connecting properly. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some Grasshopper customers may be experiencing issues with the Grasshopper service. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some Grasshopper customers may be experiencing issues with the Grasshopper serivce. Our engineers are working to identify the issue and will provide another update shortly.

As part of our commitment to provide exceptional service and reliability to our customers, Grasshopper will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.Date and Time: May 3rd, 2025, 08:00 AM UTC to 09:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 60-minute maintenance window.What to expect: The Grasshopper application will be inaccessible and dialing will be unavailable for a short duration of 15 minutes within the maintenance window.We would like to thank you for your patience and understanding during this time period.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.Date and Time: April 26th, 2025, 4:00 AM UTC to 10:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 6-hours maintenance window.What to expect: Our common payment services won't be available. Customers may not be able to perform payments or add new seats.We would like to thank you for your patience and understanding during this time.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.Our engineers are working to identify the issue and will provide another update shortly.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.Date and Time: April 15th, 2025, 07:00 AM UTC to 11:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 4-hours maintenance window.What to expect: For few products like LogMeIn Central, LogMeIn Pro and LogMeIn Rescue for a short duration during the maintenance window, few customers may not be able to perform payments or add new seats.We would like to thank you for your patience and understanding during this time

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are monitoring the improvement in establishing calls. We will continue monitoring the situation and provide a final update shortly.

Our engineers are investigating possible actions to mitigate the impacts of the current problem and are receiving reports that the situation is improving. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational.We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are monitoring the improvement in establishing calls. We will continue monitoring the situation and provide a final update shortly.

Our engineers are investigating possible actions to mitigate the impacts of the current problem and are receiving reports that the situation is improving.We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls.Our engineers are working to identify the issue and will provide another update shortly.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.Date and Time: March 27th, 2025, 5:30 AM UTC to 8:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted. We would like to thank you for your patience and understanding during this time.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have implemented improvements to routing of these calls and we are monitoring for any lingering effects. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are continuing to work toward a resolution. We will provide another update shortly.

Our engineers have identified an issue with one of our PSTN peers in the region and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls in the South America region. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational.We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have implemented improvements to routing of these calls and we are monitoring for any lingering effects. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are continuing to work toward a resolution.We will provide another update shortly.

Our engineers have identified an issue with one of our PSTN peers in the region and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls in the South America region.Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some Rescue customers may be experiencing issues with logging into the LMI Rescue application via SSO. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational.We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional.We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some Rescue customers may be experiencing issues with logging into the LMI Rescue application via SSO.Our engineers are working to identify the issue and will provide another update shortly.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our commitment to provide exceptional service and reliability to our customers, GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, and OpenVoice will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.Date and Time: March 22, 2025, 05:00 AM UTC to 07:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 2-hour maintenance window.What to expect: During the maintenance window, GoToMeeting, GoToWebinar, GoToTraining, GoTo Stage, and OpenVoice customers may be unable to start or join sessions. We would like to thank you for your patience and understanding during this time.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers are monitoring improvement and recovery for call establishment in Brazil and alls services are now functional and are continuing to investigate on the root cause of the issue. We will continue monitoring the situation and provide a final update shortly.

We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

From February 25, 17:25 UTC to 18:05 UTC (24h), a subset of GoTo Assist Corporate customers may have experienced issues with session initiation and connection. As soon as the root cause was identified, it was promptly resolved. We have confirmed that the issue has been fully resolved, and all systems are now operating at 100% capacity. We will conduct an internal investigation into this issue and implement necessary improvements to our systems to help prevent or minimize future occurrences.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

The teams are continuing to work on mitigation options for the various services, as well as trying to address the root cause of this issue. We will provide another update shortly.

We are seeing some improvements in functionality of the different products which were affected by this issue. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo customers may be intermittent experiencing issues. These issues vary according to the product. For GoTo Meeting, Webinar and Training, as well as for GoTo Assist, we are seeing intermittent issues with starting and joining sessions. For GoTo Connect, calls are not affected, but customers may see issues with presence, fax and license provisioning. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that some GoToMeeting, GoTo Webinar, GoTo Training as well as GoTo Assist customers may be experiencing issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers continue to work towards resolution. We will provide another update shortly. Thank you for your continued patience

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some Central and Pro customers attempting to purchase and start a trial within the product may be experiencing issues. Please note customers can still proceed with purchases or trials through logmein.com. Our engineers are working to identify the issue and will provide another update shortly.

During a period between 18:10 and 19:40 UTC on January 21, a subset of GoTo Meeting and GoTo Training customers may have experienced audio issues during their sessions. This includes delays in audio connection as well as no audio in some rare cases. We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

This incident has been resolved.

Our engineers have implemented a correction, and we are seeing impacted services beginning to recover. We will continue monitoring the situation and provide a final update shortly.

We are aware of and actively investigating reports that multiple services are down. Our engineers are investigating these, and we will provide update shortly.

Wr are aware of and investigating reports of multiple services impacted, including meetings, Contact Center, and voice services. Our engineers are working to identify the issue and will provide another update shortly.reports o

Access to the messaging tab has been restored. If your account was affected, please log out and log back in to regain access. Alternatively, you can continue to use the GoTo mobile app to access your messages. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

We have implemented a fix and are currently monitoring the improvements. If your account is affected, please log out and log back in to regain access to the messaging tab. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some users may be missing the Messaging tab Our engineers are working to identify the issue and will provide another update shortly.

Between 9:30 and 10:30 UTC there was a degradation in the recording service. Some session recordings could have failed during this time.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We are seeing complete recovery for GoToConnect services. There are still some lingering issues with GoToMyPC and the team is still addressing these.

Our engineers are continuing to try to mitigate the issue and are seeing improvement for GoTo Connect services. Some GoToMyPC customers are still experiencing issues accessing the product at this time. We will provide another update shortly.

Our engineers have identified an issue with a cloud provider, which impacts GoTo Connect as well as GoToMyPC. The team is currently working on mitigating impacts.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues with their services, including Contact Center. Our engineers are working to identify the issue and will provide another update shortly.

From Dec 12, 09:46 UTC until Dec 12, 10:13 UTC, a subset of GoTo Meeting, GoTo Webinar and GoTo Training customers may have experienced audio issues & errors about the session temporarily being unavailable. This incident has been already resolved and we have confirmed that all systems are 100% operational. Our engineers identified and fixed the issue. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

We have confirmed that the issue has been resolved and that all systems are 100% operational. Please reload the GoTo App if you still experience this issue. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. A reload of the GoTo App is necessary for customers who still do not see the Voice experience (Phone tab). We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. Customers affected by this should reload the GoTo App to correct this issue. We will provide another update shortly.

We are continuing to investigate this issue.

We are actively investigating reports that some GoTo Connect customers may be not seeing the voice experience within the GoTo App. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that call queues are being properly dispatched to call queue agents now. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue for dispatching calls to agents logged in call queues and are now actively working towards a resolution. We will provide another update shortly.

We have confirmed that our systems are operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have implemented a fix, and we are beginning to see reports of improvement. We will continue to monitor the situation and will provide a final update once we have confirmed that all services are operational. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are working to implement a solution. We will provide another update shortly.

We are aware that a subset of users may be experiencing audio quality issues on calls. Our engineers are looking into the problem, and we will provide updates shortly as more information becomes available.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We are seeing signs of improvement for code signing of binaries and we are keeping a close eye on the recovery of the system. We will provide another update shortly.

Our engineers have identified the issue and are now implementing a plan to fix the issue with the download of client binaries. We will provide another update shortly.

Our engineers have identified the issue and are actively working towards a resolution.

Our engineers have identified an issue for Rescue, Central/Pro, GoTo Assist v4 and GoTo Assist v5 which prevents proper downloading of client binaries. We will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our upstream carrier has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue with our upstream carrier and are now actively working towards a resolution. We will provide another update shortly.

Our engineering teams are confirming that the remediation efforts were successful and that we should not be seeing any further effects from this incident on our systems. We do remain fully engaged to proactively respond to the system behaviour and apply any further remediation actions that might be needed. We will conduct a thorough investigation on what led to this issue and derive appropriate improvements to the GoTo Connect platform to help and prevent any future recurrence.

Our engineers believe that the internal changes to have mitigated the issue. We will continue to monitor the status through the night, and we will address any issues that surface.

Our engineers have implemented some internal changes that should have mitigated any customer impact of this issue. We will continue working through the night to monitor status and to address any issues that surface. We have greatly appreciated your patience and your continued support.

Our engineers are continuing to see signs of recovery and are continuing to take further steps to mitigate the issues. For some customers, there may be some issues with placing outbound calls, but these services appear to be largely restored. Our engineers are proactively implementing some internal changes to ensure that proper recovery is taking place. We continue our commitment to restoring services as quickly as possible. We will provide further updates as the recovery continues. Thank you for your patience and ongoing support.

Our engineers continue to see signs of recovery. For some customers, there might still be issues making outbound calls, and remediation for this issue is also ongoing. We are approaching these tasks with caution to continue minimizing the risk of future service impacts. We remain committed to fully restoring services as quickly as possible, and we will provide further updates as the recovery continues. Thank you for your patience and ongoing support.

We are continuing to see progress in the recovery efforts we are taking and we are continuously looking at ways to accelerate this recovery. We remain committed to fully restoring services as quickly as possible, and we will provide further updates as the recovery continues. Thank you for your patience and ongoing support.

We are seeing gradual recovery, although it is progressing at a slower pace. Our teams continue to work diligently on system recovery and configuration adjustments, and we are encouraged by the steady improvements so far. We remain committed to fully restoring services as soon as possible and will provide further updates as recovery continues. Thank you for your patience and ongoing support.

Our teams are continuing to work on the recovery efforts. This includes system recovery processes and adjustments to system configurations. While we are making progress, some tasks remain more complex than expected, and we are approaching them with caution to minimize the risk of further service impacts. At this stage, it’s difficult to provide a clear timeline for resolution, but we are exploring all available options. We appreciate your patience and will provide further updates as soon as we have more concrete information.

Our teams continue to make progress on the recovery efforts. This includes system recovery processes and adjustments to system configurations. While some tasks remain complex, we are working diligently and cautiously to ensure a smooth resolution without impacting other services. We remain optimistic about resolving the issue soon. We appreciate your patience and will provide further updates as soon as we have more details.

Our teams are actively working on multiple recovery paths to address the current issue. This includes efforts involving both system recovery and adjustments to system configurations. While progress is being made, some tasks are more complex than initially anticipated, requiring extra caution to avoid impact on other services. We do not have a precise ETA at this time. Further updates will be provided as soon as more information becomes available.

The following GoTo Connect features are currently impacted: - Call handling (both deskphones and softphones) for a subset of customers, primarily in the southeastern United States - Phone system configuration changes through GoTo Admin or the Admin Portal Our engineering team is actively working on multiple recovery solutions in parallel. We will provide another update shortly.

Our engineers have identified the issue and are still actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues with multiple services. Our engineers are working to identify the issue and will provide another update shortly.

A small subset of customers using the GoToMeeting API might have observed issues with the GoTo Meeting API. The "Start Meeting" API was not functioning properly; it was returning the meeting link with an incorrect token that did not allow to initiate the meeting. The issue started at 7:42 UTC on 7th October 2024 and was resolved by 22:59 UTC on 8th October. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing call audio issues. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some Central and Pro customers may be experiencing issue accessing the login page. Our engineers are working to identify the issue and will provide another update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers are still actively working towards a resolution. We will provide another update as it becomes available.

Our engineers are still actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue with inbound calls from a partner in the South America region and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing audio issue. Our engineers are working to identify the issue and will provide another update shortly.

The incident has been resolved.

Our engineers have implemented a fix and are monitoring the results.

Our engineers have identified the issue and are working toward a resolution.

We are aware of reports of outbound call failures. We are actively investigating these reports. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our partner has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

The issue has been identified and a fix is being implemented.

We are actively investigating reports that some APIs customers may be experiencing failing queries. Our engineers are working to identify the issue and will provide another update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some Grasshopper customers may be experiencing calls dropping after initial connection. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are monitoring the improvement. We will continue monitoring the situation and provide a final update shortly.

We are seeing early signs of improvement while our engineers are still working towards a full resolution of the issue.

Our engineers are still actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some GoTo Contact Center customers may be unable to get new status reflected in the Agent or Supervisor dashboard . Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are monitoring the improvement in service from the GoTo App. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are still actively working on identifying the source of the issue affecting GoTo App, another update will be shared shortly.

We are continuing to investigate this issue.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls from the GoTo App. Our engineers are working to identify the issue and will provide another update shortly.

Incident: Hamachi - Unable to connect <b>Status: resolved - 2024-05-13 10:48:04 UTC</b><br>We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.<br><br><b>Status: monitoring - 2024-05-13 10:46:48 UTC</b><br>Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.<br><br><b>Status: identified - 2024-05-13 10:38:58 UTC</b><br>Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-05-13 10:38:48 UTC</b><br>We are actively investigating reports that some Hamachi customers may be getting an error message while trying to connect to the Hamachi servers. Our engineers are working to identify the issue and will provide another update shortly.<br><br>

Incident: Central/Pro - Session Timeout <b>Status: resolved - 2024-05-21 22:05:43 UTC</b><br>We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.<br><br><b>Status: monitoring - 2024-05-21 21:46:24 UTC</b><br>Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.<br><br><b>Status: identified - 2024-05-21 21:24:51 UTC</b><br>Our engineers have identified the issue and are now actively working towards a resolution. We have a workaround in place for Online devices only. Go to Properties and click on Connect to this Computer to start a new remote session<br><br><b>Status: investigating - 2024-05-21 21:04:17 UTC</b><br>Our engineers are investigating the issue, and any updates we gather will be shared soon.<br><br><b>Status: investigating - 2024-05-21 19:34:44 UTC</b><br>We are actively investigating reports that some Central/Pro customers may be experiencing some hosts going offline. Our engineers are working to identify the issue and will provide another update shortly.<br><br>

Incident: GoToMyPC - Connectivity issues <b>Status: resolved - 2024-07-09 16:51:18 UTC</b><br>We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.<br><br><b>Status: identified - 2024-07-09 05:42:54 UTC</b><br>A subset of GoToMyPC users are experiencing connectivity issues when trying to access remote host machines. Our engineers have confirmed that the issue is a result of a network connectivity problem with the upstream ISP vendor, likely due to the ongoing tropical hurricane situation in the region. We are actively monitoring the situation in the region and will provide updates as and when it is available.<br><br>

Incident: GoToMyPC - Web page unavailable <b>Status: resolved - 2024-07-11 15:39:23 UTC</b><br>We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.<br><br><b>Status: monitoring - 2024-07-11 15:31:21 UTC</b><br>Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.<br><br><b>Status: identified - 2024-07-11 15:29:38 UTC</b><br>Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-07-11 15:26:16 UTC</b><br>We are actively investigating reports that some GoToMyPC customers may be experiencing issues when trying to login. Our engineers are working to resolve the issue and will provide another update shortly.<br><br>

Incident: Pro/Central and Hamachi - Unable to login <b>Status: resolved - 2024-07-20 18:32:25 UTC</b><br>We can confirm that following our engineers' actions, all services across our product portfolio are now 100% operational. We will conduct an internal review of this issue and implement appropriate improvements to our systems to help prevent or minimize future recurrences. Thank you for your patience and support throughout this incident.<br><br><b>Status: monitoring - 2024-07-20 18:32:06 UTC</b><br>We can confirm that following our engineers' actions, all services across our product portfolio are now 100% operational. We will conduct an internal review of this issue and implement appropriate improvements to our systems to help prevent or minimize future recurrences. Thank you for your patience and support throughout this incident.<br><br><b>Status: monitoring - 2024-07-20 14:11:08 UTC</b><br><b>Monitoring</b> All our products across our product portfolio are operational. Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. North America is completely restored and at full capacity. Customers in the EU, the UK, India and APAC may still experience slower than usual performance. Customers can expect to see continuing performance improvements over the course of the day today. We expect to be back at 100% capacity and normal performance within 24 hours. We will provide further updates as more information becomes available.<br><br><b>Status: monitoring - 2024-07-20 12:33:56 UTC</b><br>Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. We are seeing improvements and can confirm that all our products across our product portfolio are operational. We will provide further updates as more information becomes available.<br><br><b>Status: monitoring - 2024-07-19 23:56:49 UTC</b><br>Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 21:32:42 UTC</b><br>Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 19:11:12 UTC</b><br>Like many companies around the world, certain GoTo systems and applications were affected by the recent CrowdStrike disruption. While a number of businesses are beginning to return to normal operation, GoTo, among others, continues to experience issues from the disruption. Our teams are working closely with our providers and vendors to remedy the situation. We have restored some capacity, but we are not yet fully operational within certain of our systems. We will continue to provide regular updates until everything is resolved. Thank you for your patience and support.<br><br><b>Status: identified - 2024-07-19 15:25:52 UTC</b><br>We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix. We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.<br><br><b>Status: identified - 2024-07-19 13:46:15 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and will update you within 90 minutes or sooner if anything changes.<br><br><b>Status: identified - 2024-07-19 12:15:05 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and We will provide updates as soon as they are available.<br><br><b>Status: identified - 2024-07-19 09:32:58 UTC</b><br>We are impacted by the ongoing global outage at one of our 3rd party providers. For all the services our products leverage from our 3rd party vendor. Our engineers are actively working to find a workaround and are engaged with the service providers for the fix.<br><br><b>Status: identified - 2024-07-19 09:04:46 UTC</b><br>We are impacted by the ongoing global outage. Our engineers are actively working on workarounds and are engaged with the service providers for the fix. We are closely monitoring the situation and will provide another update shortly.<br><br><b>Status: identified - 2024-07-19 06:53:00 UTC</b><br>Our engineers have identified the issue as being caused by an ongoing incident with our multiple third-party service providers, who are actively working towards a resolution. We will provide another update as and when they become available.<br><br><b>Status: identified - 2024-07-19 06:06:58 UTC</b><br>Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-07-19 05:33:25 UTC</b><br>We are actively investigating reports that Pro/Central and Hamachi customers may be experiencing issues while accessing the application. Our engineers are working to resolve the issue and will provide another update shortly.<br><br>

Incident: GoTo Connect - VoIP Calls failures and issues loading Contact Center <b>Status: resolved - 2024-04-30 16:30:40 UTC</b><br>We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.<br><br><b>Status: monitoring - 2024-04-30 16:21:35 UTC</b><br>A fix has been implemented and we are monitoring the results.<br><br><b>Status: identified - 2024-04-30 16:09:41 UTC</b><br>Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-04-30 16:01:51 UTC</b><br>We are continuing to investigate this issue.<br><br><b>Status: investigating - 2024-04-30 15:59:07 UTC</b><br>We are actively investigating reports that GoToConnect customers may be experiencing issues with inbound and outbound calling. Our engineers are working to resolve the issue and will provide another update shortly.<br><br>

Incident: GoTo Contact Center - Agent experience, Goto Admin <b>Status: resolved - 2024-06-08 18:33:28 UTC</b><br>We have confirmed that the issue has been resolved and that all systems are 100% operational.<br><br><b>Status: monitoring - 2024-06-08 18:23:51 UTC</b><br>A fix has been implemented and we are monitoring the results.<br><br><b>Status: identified - 2024-06-08 18:16:48 UTC</b><br>Our engineers have identified the issue as being caused by a critical services hosting component failure and are now moving affected services to another component.<br><br><b>Status: investigating - 2024-06-08 18:07:15 UTC</b><br>We are continuing to investigate this issue.<br><br><b>Status: investigating - 2024-06-08 17:59:19 UTC</b><br>GoTo Contact Center - Agent experience, Goto Admin and Analytics We are actively investigating reports that some GoTo Connect, GoTo Connect API , GoTo Contact Center customers may be unable to load the Agent Experience, admin portal or gotoadmin voice section or the Analytics portal. Our engineers are working to identify the issue and will provide another update shortly.<br><br>

Incident: Issue making calls <b>Status: resolved - 2024-07-08 19:52:40 UTC</b><br>We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br><br><b>Status: monitoring - 2024-07-08 19:24:49 UTC</b><br>We are getting reports of successful calls from the GoTo app. Our engineering teams are still mobilized to find the root cause of this issue.<br><br><b>Status: investigating - 2024-07-08 18:52:44 UTC</b><br>We are currently investigating issues with a subset of users being unable to make or receive calls from the GoTo app.<br><br>

Incident: Inbound call issue on AT&T <b>Status: resolved - 2024-07-11 19:28:06 UTC</b><br>We have confirmed that our service provider has resolved the issue and that all systems are 100% operational.<br><br><b>Status: monitoring - 2024-07-11 19:06:09 UTC</b><br>Our provider has advised us that they have resolved an industry condition impacting these call types. We will monitor for prolonged stability.<br><br><b>Status: identified - 2024-07-11 15:31:12 UTC</b><br>Our provider confirms that the issue is still ongoing and are working towards a resolution. We will provide updates as soon as they are available.<br><br><b>Status: identified - 2024-07-09 21:30:52 UTC</b><br>Our engineers are still monitoring the ongoing incident with our third-party service at the source of this issue. We will provide another update as soon as they become available.<br><br><b>Status: identified - 2024-07-09 19:47:19 UTC</b><br>Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.<br><br><b>Status: investigating - 2024-07-09 19:46:33 UTC</b><br>We are actively investigating reports that some GoToConnect customers are reporting issues receiving calls from the AT&T network.<br><br>

Incident: Purchase errors for collaboration products <b>Status: resolved - 2024-07-01 21:52:04 UTC</b><br>This incident has been resolved.<br><br><b>Status: monitoring - 2024-07-01 21:31:30 UTC</b><br>A fix has been implemented and we are monitoring the results.<br><br><b>Status: identified - 2024-07-01 20:06:19 UTC</b><br>The issue has been identified and a fix is being implemented.<br><br><b>Status: investigating - 2024-07-01 19:07:10 UTC</b><br>We are aware of an issue where users are unable to purchase licenses for GoTo Meeting / GoTo Webinar / GoTo Training products. Engineers are investigating the cause of this, and we will provide updates shortly.<br><br>

Incident: GoTo Resolve - Computers Offline <b>Status: resolved - 2024-05-22 21:25:42 UTC</b><br>We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.<br><br><b>Status: monitoring - 2024-05-22 21:04:27 UTC</b><br>Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.<br><br><b>Status: identified - 2024-05-22 20:43:36 UTC</b><br>Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-05-22 20:32:05 UTC</b><br>Our engineers continue to investigate the issue, we will provide an update shortly.<br><br><b>Status: investigating - 2024-05-22 19:09:27 UTC</b><br>Our engineers continue to investigate the issue, we will provide an update shortly.<br><br><b>Status: investigating - 2024-05-22 16:59:11 UTC</b><br>We are actively investigating reports that some GoTo Resolve customers may be difficulties in starting sessions and computers offline. Our engineers are working to identify the issue and will provide another update shortly.<br><br>

Incident: GoTo Resolve - Computers Offline <b>Status: resolved - 2024-07-19 15:42:36 UTC</b><br>We have confirmed that the issue has been resolved and all systems are 100% operational at this time. If you need additional assistance please contact our support team at <a href="https://support.goto.com/resolve/help/how-do-i-contact-goto-resolve-customer-support">Contact GoTo Resolve Customer Support</a>. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.<br><br><b>Status: identified - 2024-07-17 23:23:58 UTC</b><br>The root cause of the issue has been fixed, unfortunately the already affected devices continue offline, our engineers will continue to work on bringing these devices back online automatically. In the meantime, to manually bring a device back online try: -First, uninstall the old software version -Then install the new version We will provide an update on this as it becomes available.<br><br><b>Status: identified - 2024-07-17 12:32:04 UTC</b><br>Our Engineers continue to work on fixing this issue. We will provide an update on this as it becomes available<br><br><b>Status: identified - 2024-07-17 10:20:29 UTC</b><br>The issue has been identified and a fix is being implemented.<br><br><b>Status: investigating - 2024-07-17 10:18:46 UTC</b><br>We are actively investigating reports that a small subset of GoTo Resolve customers may be seeing their devices showing as offline. Our engineers are working to identify the issue and will provide another update shortly.<br><br>

Incident: Grasshopper - Toll Free numbers unable to receive calls <b>Status: resolved - 2024-04-08 21:00:25 UTC</b><br>We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.<br><br><b>Status: monitoring - 2024-04-08 20:51:25 UTC</b><br>Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.<br><br><b>Status: identified - 2024-04-08 20:33:13 UTC</b><br>Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-04-08 20:20:59 UTC</b><br>We are actively investigating reports that some Grasshopper customers may be unable to receive calls on their Toll Free Numbers. Our engineers are working to identify the issue and will provide another update shortly.<br><br>

Incident: Grasshopper - Users unable to login <b>Status: resolved - 2024-08-07 19:04:06 UTC</b><br>From 6:34 PM to 6:49 PM UTC, some customers were unable to log in to Grasshopper. This issue has now been resolved.<br><br>

Incident: Join.me - Unable to login <b>Status: resolved - 2024-07-20 13:53:45 UTC</b><br>We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br><br><b>Status: monitoring - 2024-07-20 12:34:52 UTC</b><br>Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. We are seeing improvements and can confirm that all our products across our product portfolio are operational. We will provide further updates as more information becomes available.<br><br><b>Status: monitoring - 2024-07-19 23:57:03 UTC</b><br>Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 21:32:31 UTC</b><br>Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 19:10:49 UTC</b><br>Like many companies around the world, certain GoTo systems and applications were affected by the recent CrowdStrike disruption. While a number of businesses are beginning to return to normal operation, GoTo, among others, continues to experience issues from the disruption. Our teams are working closely with our providers and vendors to remedy the situation. We have restored some capacity, but we are not yet fully operational within certain of our systems. We will continue to provide regular updates until everything is resolved. Thank you for your patience and support.<br><br><b>Status: identified - 2024-07-19 15:25:58 UTC</b><br>We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix. We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.<br><br><b>Status: identified - 2024-07-19 13:47:06 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and will update you within 90 minutes or sooner if anything changes.<br><br><b>Status: identified - 2024-07-19 12:16:01 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and We will provide updates as soon as they are available.<br><br><b>Status: identified - 2024-07-19 09:33:51 UTC</b><br>We are impacted by the ongoing global outage at one of our 3rd party providers. For all the services our products leverage from our 3rd party vendor. Our engineers are actively working to find a workaround and are engaged with the service providers for the fix.<br><br><b>Status: identified - 2024-07-19 09:04:10 UTC</b><br>We are impacted by the ongoing global outage. Our engineers are actively working on workarounds and are engaged with the service providers for the fix. We are closely monitoring the situation and will provide another update shortly.<br><br><b>Status: identified - 2024-07-19 06:53:42 UTC</b><br>Our engineers have identified the issue as being caused by an ongoing incident with our multiple third-party service providers, who are actively working towards a resolution. We will provide another update as and when they become available.<br><br><b>Status: identified - 2024-07-19 06:07:21 UTC</b><br>Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-07-19 05:38:46 UTC</b><br>We are actively investigating reports that join.me customers may be experiencing issues when trying to access the application. Our engineers are working to resolve the issue and will provide another update shortly.<br><br>

Incident: Rescue - Unable to login via SSO <b>Status: resolved - 2024-05-23 13:09:01 UTC</b><br>We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.<br><br><b>Status: monitoring - 2024-05-23 12:47:00 UTC</b><br>Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.<br><br><b>Status: identified - 2024-05-23 12:18:14 UTC</b><br>Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-05-23 12:14:17 UTC</b><br>We are actively investigating reports that Rescue customers may be experiencing issues when trying to login via SSO. Our engineers are working to resolve the issue and will provide another update shortly.<br><br>

Incident: Rescue Live Lens - Unable to login <b>Status: resolved - 2024-07-20 18:31:32 UTC</b><br>We can confirm that following our engineers' actions, all services across our product portfolio are now 100% operational. We will conduct an internal review of this issue and implement appropriate improvements to our systems to help prevent or minimize future recurrences. Thank you for your patience and support throughout this incident.<br><br><b>Status: monitoring - 2024-07-20 14:12:05 UTC</b><br><b>Monitoring</b> All our products across our product portfolio are operational. Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. North America is completely restored and at full capacity. Customers in the EU, the UK, India and APAC may still experience slower than usual performance. Customers can expect to see continuing performance improvements over the course of the day today. We expect to be back at 100% capacity and normal performance within 24 hours. We will provide further updates as more information becomes available.<br><br><b>Status: monitoring - 2024-07-20 12:44:42 UTC</b><br>Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. We are seeing improvements and can confirm that all our products across our product portfolio are operational. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 21:31:55 UTC</b><br>Our engineers continue to closely monitor the incident and implement fixes suggested by Crowdstrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 19:09:40 UTC</b><br>Like many companies around the world, certain GoTo systems and applications were affected by the recent CrowdStrike disruption. While a number of businesses are beginning to return to normal operation, GoTo, among others, continues to experience issues from the disruption. Our teams are working closely with our providers and vendors to remedy the situation. We have restored some capacity, but we are not yet fully operational within certain of our systems. We will continue to provide regular updates until everything is resolved. Thank you for your patience and support.<br><br><b>Status: identified - 2024-07-19 16:58:08 UTC</b><br>We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix. We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.<br><br><b>Status: identified - 2024-07-19 15:25:41 UTC</b><br>We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix. We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.<br><br><b>Status: identified - 2024-07-19 13:46:10 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and will update you within 90 minutes or sooner if anything changes.<br><br><b>Status: identified - 2024-07-19 12:33:45 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and We will provide updates as soon as they are available.<br><br><b>Status: identified - 2024-07-19 12:33:30 UTC</b><br>We are impacted by the ongoing global outage at one of our 3rd party providers. For all the services our products leverage from our 3rd party vendor. Our engineers are actively working to find a workaround and are engaged with the service providers for the fix.<br><br><b>Status: identified - 2024-07-19 12:33:08 UTC</b><br>Our engineers have identified the issue as being caused by an ongoing incident with our multiple third-party service providers, who are actively working towards a resolution. We will provide another update as and when they become available.<br><br><b>Status: investigating - 2024-07-19 12:32:42 UTC</b><br>We are actively investigating reports that Rescue Live Lens customers may be experiencing issues while accessing the application. Our engineers are working to resolve the issue and will provide another update shortly.<br><br>

Incident: Rescue - Unable to login <b>Status: resolved - 2024-07-20 18:31:55 UTC</b><br>We can confirm that following our engineers' actions, all services across our product portfolio are now 100% operational. We will conduct an internal review of this issue and implement appropriate improvements to our systems to help prevent or minimize future recurrences. Thank you for your patience and support throughout this incident.<br><br><b>Status: monitoring - 2024-07-20 14:11:46 UTC</b><br><b>Monitoring</b> All our products across our product portfolio are operational. Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. North America is completely restored and at full capacity. Customers in the EU, the UK, India and APAC may still experience slower than usual performance. Customers can expect to see continuing performance improvements over the course of the day today. We expect to be back at 100% capacity and normal performance within 24 hours. We will provide further updates as more information becomes available.<br><br><b>Status: monitoring - 2024-07-20 12:34:33 UTC</b><br>Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. We are seeing improvements and can confirm that all our products across our product portfolio are operational. We will provide further updates as more information becomes available.<br><br><b>Status: monitoring - 2024-07-19 23:56:57 UTC</b><br>Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 21:32:16 UTC</b><br>Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.<br><br><b>Status: identified - 2024-07-19 19:10:17 UTC</b><br>Like many companies around the world, certain GoTo systems and applications were affected by the recent CrowdStrike disruption. While a number of businesses are beginning to return to normal operation, GoTo, among others, continues to experience issues from the disruption. Our teams are working closely with our providers and vendors to remedy the situation. We have restored some capacity, but we are not yet fully operational within certain of our systems. We will continue to provide regular updates until everything is resolved. Thank you for your patience and support.<br><br><b>Status: identified - 2024-07-19 15:25:36 UTC</b><br>We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix. We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.<br><br><b>Status: identified - 2024-07-19 13:46:05 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and will update you within 90 minutes or sooner if anything changes.<br><br><b>Status: identified - 2024-07-19 12:16:18 UTC</b><br>We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix. We are closely monitoring the situation and We will provide updates as soon as they are available.<br><br><b>Status: identified - 2024-07-19 09:33:20 UTC</b><br>We are impacted by the ongoing global outage at one of our 3rd party providers. For all the services our products leverage from our 3rd party vendor. Our engineers are actively working to find a workaround and are engaged with the service providers for the fix.<br><br><b>Status: identified - 2024-07-19 09:04:00 UTC</b><br>We are impacted by the ongoing global outage. Our engineers are actively working on workarounds and are engaged with the service providers for the fix. We are closely monitoring the situation and will provide another update shortly.<br><br><b>Status: identified - 2024-07-19 06:51:58 UTC</b><br>Our engineers have identified the issue as being caused by an ongoing incident with our multiple third-party service providers, who are actively working towards a resolution. We will provide another update as and when they become available.<br><br><b>Status: identified - 2024-07-19 06:07:38 UTC</b><br>Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.<br><br><b>Status: investigating - 2024-07-19 05:34:18 UTC</b><br>We are actively investigating reports that Rescue customers may be experiencing issues when trying to access the application. Our engineers are working to resolve the issue and will provide another update shortly.<br><br>