GoTo Incident History

As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.Date and Time: April 26th, 2025, 4:00 AM UTC to 10:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 6-hours maintenance window.What to expect: Our common payment services won't be available. Customers may not be able to perform payments or add new seats.We would like to thank you for your patience and understanding during this time.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.Our engineers are working to identify the issue and will provide another update shortly.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.Date and Time: April 15th, 2025, 07:00 AM UTC to 11:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 4-hours maintenance window.What to expect: For few products like LogMeIn Central, LogMeIn Pro and LogMeIn Rescue for a short duration during the maintenance window, few customers may not be able to perform payments or add new seats.We would like to thank you for your patience and understanding during this time

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have confirmed that the issue has been resolved and that all systems are 100% operational.We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are monitoring the improvement in establishing calls. We will continue monitoring the situation and provide a final update shortly.

Our engineers are investigating possible actions to mitigate the impacts of the current problem and are receiving reports that the situation is improving.We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls.Our engineers are working to identify the issue and will provide another update shortly.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.Date and Time: March 27th, 2025, 5:30 AM UTC to 8:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted. We would like to thank you for your patience and understanding during this time.

We have confirmed that the issue has been resolved and that all systems are 100% operational.We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have implemented improvements to routing of these calls and we are monitoring for any lingering effects. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are continuing to work toward a resolution.We will provide another update shortly.

Our engineers have identified an issue with one of our PSTN peers in the region and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls in the South America region.Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational.We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional.We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution.We will provide another update shortly.

We are actively investigating reports that some Rescue customers may be experiencing issues with logging into the LMI Rescue application via SSO.Our engineers are working to identify the issue and will provide another update shortly.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our commitment to provide exceptional service and reliability to our customers, GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, and OpenVoice will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.Date and Time: March 22, 2025, 05:00 AM UTC to 07:00 AM UTCPurpose: This maintenance is to ensure and maintain system performance and stability.Duration: All maintenance will be performed within the 2-hour maintenance window.What to expect: During the maintenance window, GoToMeeting, GoToWebinar, GoToTraining, GoTo Stage, and OpenVoice customers may be unable to start or join sessions. We would like to thank you for your patience and understanding during this time.