Gorgias Status
Gorgias is currently operational with all systems functioning normally.
Last checked Apr 2, 2026 8:23 PM UTC from Gorgias's official status page
Incident History
Showing incidents from the last 15 days
Report: "Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026"
Last updateresolved
The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.
Report: "AI Agent not processing email tickets"
Last updateinvestigating
We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.
Report: "AI Agent and Automation analytics are delayed"
Last updateinvestigating
We are currently investigating this issue.