Historical record of incidents for GoReact
Report: "Elevated Upload Errors"
Last updateThis incident has been resolved.
We have identified the problem and a fix is being implemented.
We are currently investigating elevated errors surrounding uploads within the GoReact. We are actively investigating this situation, users may experience errors with uploads not processing or being correctly attached to sessions.
Report: "AI Processing"
Last updateThis incident has been resolved.
A fix has been implemented and deployed. We continue to monitor the application.
The issue has been identified. We are working on a fix.
Our AI Feedback processing infrastructure is running behind which is causing delays in AI responses. No data has been lost and the system should recover shortly.
We are currently investigating delayed AI automated processing reports. Once we determine the issue we will provide more information.
Report: "Group Recording - Increased Error Rates"
Last updateA fix has been deployed and the issue has been confirmed as fixed.
The issue has been identified and a fix is being implemented.
We have seen an elevated error rate around group recording. We are investigating this problem and will provide more information as it becomes available.
Report: "Data Insights API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating reported problems with the Data Insights API.
Report: "Backend Latency"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating issues within our API and backend services. More information to follow.
Report: "Degraded Service - Video Recorder"
Last updateRecent issues with video recording have been identified and a fix has been deployed. We'll continue to monitor the performance and reliability
Our third party recording service partner is currently experiencing reduced recording video quality. We recommend uploading videos instead of recording until the issue is resolved.
We are currently experiencing degraded performance with our video recording system. We are aware of the problem and investigating a solution.
Report: "Video Recording Provider Outage"
Last updateThis incident has been resolved.
The third party service which supports our recording functionality is currently experiencing degraded performance. You may notice intermittent issues when using our recording feature. We continue to monitor the evolving situation.
The third party service which supports our recording functionality is currently experiencing an outage. We are monitoring the situation and will provide updates as the situation evolves.
Report: "General Site Performance Problems"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, we are investigating possible methods for a solution.
We are currently investigating reports of general site slowness. Once we discover the problem we will provide additional details.
Report: "Increased Error Rate"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are seeing reports of increased 4XX errors on the site. We are investigating and will report our findings soon.
Report: "Login Failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the fix, and the solution is rolling to production
GoReact is investigating login errors, more information will be posted shortly
Report: "GoReact Video Recording"
Last updateThis incident has been resolved.
We have discovered and resolved the problems around recording. We are closely monitoring the situation to ensure all errors are resolved.
We are currently investigating this issue.
Report: "Service Disruption"
Last updateA service disruption to a caching database caused operational downtime for a few key services, including recording and uploading. The problem was remediated and all services are operational.
Report: "Degraded site performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Service disruption"
Last updateAn application misconfiguration impacted services for a subset of users today, beginning at 9:42 AM MST. Affected users were unable to perform certain actions on the platform, such as upload videos or leave comments. The problem was identified and a fix was implemented by 11:31 AM MST.
Report: "Student Payment Options"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Recording Interruptions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.