Historical record of incidents for Gong
Report: "Gong recorder is currently affected by a service disruption at Googlemeeting"
Last updateThe cause of the issue impacting recorder has been identified, and our teams are working with Googlemeeting to resolve it. Please check back for updates.
Report: "CRM update times slower than expected"
Last updateCRM updates are currently operating slower than expected for some customers, it's not all of them. We are currently working to address the issue and restore full functionality.
Report: "Degraded performance - Call Processing"
Last updateCall processing times may be slow for some users. Our team is actively investigating the issue. Please check back for updates.
Report: "Investigating: Degraded performance for some Engage users"
Last updateThis incident has been resolved.
A fix has been implemented and we are currently monitoring!
We are aware that some customers are experiencing issues with Engage, specifically with accessing To Do's. We are working to resolve the issue as soon as possible. Please check back for updates.
Report: "Investigating: Degraded performance for some Engage users"
Last updateThis incident has been resolved.
A fix has been implemented and we are currently monitoring!
We are aware that some customers are experiencing issues with Engage, specifically with accessing To Do's. We are working to resolve the issue as soon as possible. Please check back for updates.
Report: "We experienced performance degradation on Engage Todos"
Last updateThe issue has been resolved.
Report: "We experienced performance degradation on Engage Todos"
Last updateThe issue has been resolved.
Report: "Gong Platform Outage"
Last updateThis incident has been resolved.
We’re aware of an ongoing issue that’s affecting some areas of the Gong platform. Our team is actively investigating and working to resolve it as quickly as possible. We’ll share updates as we have them — thanks for your patience and understanding.
Report: "Gong Platform Outage"
Last updateThis incident has been resolved.
We’re aware of an ongoing issue that’s affecting some areas of the Gong platform. Our team is actively investigating and working to resolve it as quickly as possible.We’ll share updates as we have them — thanks for your patience and understanding.
Report: "Call processing delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results
Call processing into Gong is currently operating slower than expected. We are currently working to address the issue and restore full functionality.
Report: "Gong Platform Outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix was implemented to restore Gong and our team is monitoring.
A fix was implemented to restore Gong and our team is monitoring.
We are continuing to work on a fix for this issue.
The cause of the outage has been identified and our teams are working to resolve it. Please check back for updates.
We’ve identified an outage in the Gong platform and are actively investigating. Please check back here for updates.
Report: "Delay in CRM Updates"
Last updateThis incident has been resolved
We've detected an issue with our CRM integration. As a result, customers may experience a delay in CRM updates. We are currently working to address the issue and restore full functionality
Report: "Issue detected with Gong Engage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have detected an issue impacting Gong Engage. As a result, some users may experience slowness or loading issues. We are actively investigating. Please check back here for updates.
Report: "Zoom Service Disruption – Possible Impact on Calls recorded via Zoom"
Last updateThis incident has been resolved.
We’re aware of an ongoing issue with Zoom that may impact calls recordings. This is an external outage on Zoom’s side (see Zoom’s status page).
Report: "Issue detected with Zoom."
Last updateThis incident has been resolved.
Investigating - We’re currently experiencing delays with our Zoom integration. Users leveraging may notice that calls are taking longer to show up in Gong and this could prevent calls from being recorded.
Report: "Issue with Native Zoom Recording Detected"
Last updateWe’re no longer detecting the slowness issue with zoom and there should be no impact on new call recordings in Gong. For recordings that are currently missing from Gong, we are working to restore them as quickly as possible. We are in communication with Zoom to investigate the root cause of the recent slowness we received from Zoom services.
Monitoring – We are in communication with Zoom to investigate the root cause of the recent slowness we’re receiving from Zoom services. At this time, there is no expected impact on future calls recorded with Gong. For recordings that are currently missing from Gong, we are working to restore them as quickly as possible.
Investigating - Issue detected with Zoom. We’re currently experiencing delays with our Zoom integration. Users leveraging Native Zoom Recording may notice that calls are taking longer to show up in Gong and this could prevent calls from being recorded.
Report: "Issue Detected: Intermittent Access Issues – Conversations > Search Page"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the results.
We are currently investigating an issue where some users may experience intermittent problems accessing the Conversations > Search page. Our team is actively working to identify the root cause and will provide an update as soon as more information is available
Report: "We've detected an issue with Zoom that is resulting in delays in zoom recordings populating in Gong."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some users may experience delays in viewing Zoom calls in Gong due to a delay in recordings populating from Zoom. We are actively monitoring the situation with Zoom and will update as the situation resolves.
Report: "Ongoing Twilio Outage Impacting Calling Services"
Last updateThis incident has been resolved.
We are currently experiencing intermittent issues with incoming and outgoing voice calls due to an ongoing outage with our telecom provider, Twilio. This may affect some customers’ ability to make or receive calls. We are actively monitoring the situation and will provide updates as they become available. You can also follow Twilio’s status directly here: https://status.twilio.com/incidents/djx8tktw4z0p
Report: "Incident Detected with Gong Platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing an outage, which is impacting access to the Gong Platform. Our team is actively investigating. Please check back here for more updates.
Report: "Snowflake is currently experiencing an outage that is impacting Gong. We are monitoring and will continue to update as we know more from Snowflake"
Last updateThis incident has been resolved.
monitoring
Report: "A subset of users are unable to use the Gong Google Add-on to create meetings."
Last updateThe issue has been resolved.
We are working to ensure service is fully restored for all customers. Please check back for updates.
A solution was implemented and our team is monitoring. If you are experiencing issues creating a meeting through the Gong Google add-on, the problem is expected to be resolved in approximately 1.5 hours.
The cause of the issue has been identified and our teams are working to resolve it. Please check back for updates.
We are currently investigating the issue.
Report: "Accounts Page Issue Detected - Now Resolved"
Last updateEarlier today we detected an issue that impacted access to the Accounts page for around 30 min. It has now been resolved.
Report: "Consent Page Creation Flow is not working"
Last updateWe detected an issue that prevented users from creating new meeting links using the Gong consent page. This issue did not impact the ability to access existing meeting links.
Report: "Delay in HubSpot CRM updates"
Last updateThe issue has been resolved.
We've detected an issue with our HubSpot CRM integration. As a result, HubSpot customers may experience a delay in CRM updates. We are currently working to address the issue and restore full functionality.
Report: "Snowflake - Gong Data Cloud Ingestion"
Last updateThis incident has been resolved.
We are currently experiencing an issue with the Snowflake integration that is preventing data ingestion into Gong Data Cloud. Our team is actively working with Snowflake to resolve the problem as quickly as possible. Impact: As of Thursday, Feb 27th, no data is being ingested from Snowflake into Gong Data Cloud. This is also impacting the Team Stats page, Initiatives pages, and the Utilization report. Resolution Timeline: At this time, we do not have an estimated resolution. We will continue to provide updates here as more information becomes available. Please check back for the latest status.
Report: "Call page is down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an issue affecting the call page in our platform. Our team is actively investigating and working on a resolution as quickly as possible. Apologies for any inconvenience this may have caused. We will provide updates as we make progress toward a fix. Thank you for your patience and understanding.
Report: "Issue with CRM data syncing"
Last updateThis incident has been resolved.
Issue is resolved and CRM data is up to date.
We are continuing to investigate this issue.
We’ve detected an issue with CRM data syncing. As a result, some customers may experience a delay in activities syncing and CRM data updates in Gong. We’re working to resolve this.
Report: "Issue with Engage"
Last updateThis incident has been resolved.
We have identified the issue and implemented a fix. This issue has been resolved, however, we will continue to monitor.
We have detected an issue with some Engage functionality around accounts and tasks. As a result, some users may be experiencing slowness when running the application. We are working on identifying the issue and resolving it as soon as possible
Report: "Issue with the Chrome Extension"
Last updateThis incident has been resolved
We have identified the issue and deployed a fix, our team is monitoring it.
The cause of the issue impacting the Chrome Extension has been identified and our teams are working to resolve it. Please check back for updates.
A subset of Engage users are receiving an error when attempting to use the Chrome Extension. We are working to resolve the issue as soon as possible. Please check back for updates.
Report: "Sync of CRM changes into Gong is slower than usual"
Last updateEarlier today CRM updates were operating slower than expected. We addressed the issue and restored full functionality.
Report: "Outage in Microsoft Office365 Services"
Last updateThe issue has been resolved.
Due to a global MS Office365 outage, users importing their emails and calendar items from mailboxes in Office365 may experience delays until these items appear in Gong
Report: "Temporary Issue Detected with Gong Consent Page"
Last updateThis incident has been resolved
A fix has been implemented, and our team is currently monitoring the results.
The issue has been identified, our team is currently working on a fix.
We've detected an issue impacting the Gong Consent page that we are actively investigating. Users may experience issues scheduling or accessing the Consent page link. We will provide updates as we know more.
Report: "CRM Sync Time Delays"
Last updateThis Incident has been resolved
We are currently investigating an issue impacting Salesforce customers. As a result, you may see a delay in CRM sync times.
Report: "Chrome Extension Outage"
Last updateThe issue has been fully resolved.
A fix has been deployed and we are monitoring the results.
We have identified the issue and deployed a fix. We are monitoring
We are currently investigating an issue with the Chrome Extension, which impacts Gong Engage users. Our team is working to isolate and address the issue. Please check back for updates.
Report: "Gong service outage"
Last updateThis incident has been resolved.
We experienced an outage between 19:37 - 19:48 (GMT+3). A fix was implemented and the service is restored. our team is monitoring.
Report: "Insights page loading issue"
Last updateThis Incident has been resolved
A fix has been implemented and we are currently monitoring.
We've detected that some customers might currently be experiencing issues with the Insights page loading. We are analyzing what the issue is at the moment and will update once we know more.
Report: "Service disruptions may be experienced temporarily"
Last updateThis incident has been resolved
We've detected that some customers might currently be experiencing service disruptions. We are analyzing what the issue is at the moment and will update once we know more.
Report: "We are experiencing delays in writing emails back to Salesforce and HubSpot."
Last updateRealtime emails sync to CRM is operating successfully. Emails sent between 4:45am and 11:45am EST may be delayed. We’re actively working on backfilling those emails.
We are continuing to investigate this issue.
We are experiencing delays in writing emails back to Salesforce and HubSpot. Our team is rigorously working to resolve this, We will update when this is resolved.
Report: "Call processing times slowed"
Last updateThis incident has been resolved
A fix was implemented to restore Call ingestion and our team is monitoring.
Our team continues to investigate the issue. Please check back for updates.
Call ingestion into Gong is currently operating slower than expected. We are currently working to address the issue and restore full functionality.
Report: "We are currently experiencing issues with our HubSpot integration"
Last updateThis incident has been resolved
HubSpot has addressed the issue and are continuing to monitor. Gong is continuing to monitor as well until we see it's fully resolved and the integration is working as expected. Please check back for updates.
We are currently encountering issues with our integration with HubSpot due to an issue detected with HubSpot (see HubSpot status page here) which is impacting the performance of Gong functionalities linked to HubSpot. Consequently, some features may not be functioning as expected. Our teams are actively monitoring and will update as we know more.
Report: "Issues With Sending Emails & Open To-Dos in Engage"
Last updateThe issue has been resolved.
We are continuing to monitor for any further issues.
A fix was implemented to restore the service and our team is monitoring. Activity tracking will not be displayed in the Chrome Extension temporarily, however activity is still being tracked and will show in the Gong platform.
Report: "We are currently experiencing issues with Sending Emails & Open To-Dos in Engage"
Last updateThe issue has been resolved.
A fix was implemented to restore the service and our team is monitoring.
We are aware that some customers are unable to access Engage. We are working to resolve the issue as soon as possible. Please check back for updates.
Report: "We are currently experiencing performance degradation on Gong Connect on iOS"
Last updateThe issue has been resolved.
iOS version 7.24.3 with fix for Gong Connect has been released to the app store and we are monitoring the results
Gong Connect on iOS is unavailable in version 7.24.2: Clicking on the entry point will cause the app to freeze. Please reopen the app in order to use it. All other features are unaffected
Report: "Emails from Office with attachments are failing to send"
Last updateThe incident has been resolved
We are continuing to monitor for any further issues.
A fix was implemented to restore and our team is monitoring.
We are continuing to work to resolve the issue impacting Emails. Please check back for updates.
Report: "We are currently experiencing issues with our HubSpot integration"
Last updateHobSpot identified and addressed the root cause, The issue has been resolved.
We are currently encountering issues with our integration with HubSpot, which is impacting the performance of Gong functionalities linked to HubSpot. Consequently, some features may not be functioning as expected. Our teams are actively investigating the matter and working diligently to resolve the issue.
Report: "Degraded performance - Call Processing"
Last updateDue to performance issues detected, we reverted our latest Chrome extension release. As a result, you may notice that activity tracking is no longer visible inline in Gmail, although it is still working \(no data loss\). We anticipate this to be working properly by Wednesday, August 7, 2024.
The incident has been resolved
A fix was implemented and Call ingestion is partially restored. Our team is working to ensure service is fully restored. Please check back for updates.
Call ingestion into Gong is currently operating slower than expected. Call processing is delayed, We are currently working to address the issue and restore full functionality.
Report: "Call processing times slowed"
Last updateThe incident has been resolved
We are continuing to work on a fix for this issue.
Degraded performance means the component is working but is slow or otherwise impacted in a minor way. An example of this would be if you were experiencing an unusually high amount of traffic and the component was taking longer to perform its job than normal.
Report: "We are currently experiencing performance degradation on gong's web app"
Last updateThis incident has been resolved.
We are aware that some customers are experiencing issues with gong's web. We are working to resolve the issue as soon as possible. Please check back for updates. For example: We are aware that some customers are experiencing an issue logging in to Gong. Our team is working to resolve the issue. Please check back for updates.
Report: "We are currently experiencing issues with "personal flow" in Engage"
Last updateThis incident has been resolved.
A fix was implemented to restore "personal flow" in Engage" and our team is monitoring.
The cause of the issue impacting "personal flow" in Engage has been identified and our teams are working to resolve it. Please check back for updates.
Report: "Some users are currently unable to login to Gong mobile app via SSO"
Last updateThe issue has been resolved and Gong is operational.
We are continuing to work to resolve the outage. Please check back for updates.
The cause of the outage has been identified and our teams are working to resolve it. Please check back for updates.
Report: "We are currently experiencing issues with Connection Failures"
Last updateThe issue has been resolved.
We are aware that some customers are unable to access Gong . We are working to resolve the issue as soon as possible. Please check back for updates.
Report: "We are currently experiencing issues with Recording calls in GoogleMeet"
Last updateThis incident has been resolved.
GoogleMeet changed some of their UI elements - which caused us to not record calls. We pushed a fix and should now be OK.
We are aware that some customers are unable to access recording meetings in google meet. We are working to resolve the issue as soon as possible. Please check back for updates
Report: "We are currently experiencing issues with Recording calls in GoogleMeet"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are aware that some customers are unable to access recording meetings in google meet. We are working to resolve the issue as soon as possible. Please check back for updates
Report: "GONG HubSpot CRM is currently affected by a service disruption at HubSpot"
Last updateThe issue has been resolved.
The cause of the issue impacting GONG HubSpot CRM has been identified and our teams are working with HubSpot to resolve it. Please check back for updates.
Companies may be experiencing disruptions to CRM Sync due to a service outage at HubSpot. The following Gong component are affected: Engage, Forecast, Deals - Our teams are working quickly to investigate and address the issue.
Report: "Gong service outage"
Last updateThe issue has been resolved and Gong is operational.
A fix was implemented to restore Gong and our team is monitoring.
A fix was implemented to restore Gong and our team is monitoring.
We are currently experiencing an outage. Our teams are working to isolate and address the issue. Please check back for updates.