Is GoGuardian Down Right Now? Check if there is a current outage ongoing.

Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport

We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport

We are currently investigating an issue preventing GoGuardian Admin from working as expected, starting at approximately 9:50AM Eastern Time. This issue is isolated to loading student data within GoGuardian Admin for review. Admin filtering and monitoring functionality is still fully operational. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

After monitoring for a few days, we are confident we have resolved an issue with GoGuardian Teacher causing sessions to not run as expected. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.

We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality should now be completely restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and most functionality is now restored, however scheduled sessions will not start automatically until the solution fully propagates. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 7:00AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 12:30 PM and 1:00 PM Pacific time. We apologize for any trouble caused by this issue.

A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 12:30PM and 1:00PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

We are continuing to investigate this issue.

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 11:45 AM and 12:30PM Pacific time. We apologize for any trouble caused by this issue.

A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 11:45 AM and 12:30 PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 11:45 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

After monitoring GoGuardian Admin functionality between 12PM and 4:30PM Pacific time, we can confirm the issue has been fully resolved. The issue occurred between approximately 11:45 AM and 12:00 PM Pacific time. We apologize for any trouble caused by this issue.

A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 11:45 AM and 12:00 PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 11:45 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

We have resolved the issue causing difficulties with GoGuardian Fleet sync, which users may have experienced between 10:00AM and 1:30PM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.

We have implemented a fix to resolve issues related to syncing GoGuardian Fleet and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble syncing information from the Google Admin Console to GoGuardian Fleet, starting at approximately 10AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We have fully resolved an issue with GoGuardian Teacher causing sessions to not run as expected, which users may have experienced between approximately 8:35AM to 9:45AM Pacific Time. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.

We have implemented a fix for an issue affecting GoGuardian Teacher from 8:35AM to 9:45AM Pacific Time and access is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 8:35AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

We have resolved the issue causing trouble loading specific student browsing activity within GoGuardian Admin, Teacher, and Beacon, which users may have experienced between 12:50PM and 2:05 PM Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

We have implemented a fix to resolve issues related to loading activity data within GoGuardian and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

We are continuing to investigate this issue.

Some users may experience trouble loading specific browsing activity within GoGuardian Admin, Teacher, and Beacon starting at approximately 12:50PM Pacific Time. We are currently investigating the issue and working towards a fix. The data will be preserved and will reflect once resolved. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 8:50 AM and 9:13 AM Pacific time. We apologize for any trouble caused by this issue.

A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between at approximately 8:50 AM and 9:13 AM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 8:50 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

We have confirmed the issue affecting GoGuardian Admin which users may have experienced between approximately 12:15 and 12:30 Pacific time has been resolved. All data has been preserved and is now visible when loading GoGuardian Admin pages containing user history. If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

We have implemented a fix for an issue affecting GoGuardian Admin and data is now available for viewing. All data has been preserved and is now visible when loading GoGuardian Admin pages containing user history. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

We are currently investigating an issue preventing GoGuardian Admin from working as expected. Access to admin.goguardian.com may be currently unavailable. In-place filtering should still work as expected. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

We have resolved the issue causing degraded GoGuardian Teacher scheduling, which some users may have experienced between 6AM and 7:21AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.

We have implemented a fix to resolve issues related to scheduled sessions within GoGuardian Teacher and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble with scheduled sessions within GoGuardian Teacher, starting at approximately 6AM Pacific Time. Manually started sessions remain unaffected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We have resolved the issue causing difficulties toggling categories within policies in GoGuardian which users may have experienced between 8:20 and 9:20 PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

We have implemented a fix to resolve issues related to toggling categories within policies in GoGuardian Admin and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 8:20 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

We have resolved the issue causing GoGuardian Admin policy updates to not take effect, which users may have experienced between 6:00AM and 7:30AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.

We have implemented a fix to resolve issues related to adjusting policy items within GoGuardian and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble adding or removing items from policies within GoGuardian Admin, starting at approximately 6:00AM Pacific Time. Existing policy items are still being honored. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We have resolved an issue causing GoGuardian Admin Youtube filtering to not behave as expected, which users may have experienced between 8:20PM to 12:00 AM Pacific time on Friday, August 31st. Service has been fully restored. We apologize for any trouble caused by this issue

We have resolved an issue in which users may have experienced trouble viewing student screens within GoGuardian Teacher between approximately 2:55 PM ET to 4PM ET. Service has been fully restored. We appreciate your patience and apologize for any trouble caused by this issue.

Some users may be experiencing trouble viewing student screens within GoGuardian Teacher starting at approximately 2:55pm EST. We apologize for any trouble caused by this issue.

Some users may have experienced trouble viewing student screens within GoGuardian Teacher starting at approximately 10:00 to 11:40 AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.

We have resolved an issue causing a small delay in processing for Threats and Violence reports which users may have experienced between 10:00 and 10:30 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

We have resolved an issue with GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 12pm ET and 2pm ET. The issue was related to an outage involving a third party service provider combined with a GoGuardian service also experiencing issues during this timeframe. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience and we apologize for any inconvenience caused by this downtime.

Submitted under incorrect header - resubmitting

We are continuing to investigate this issue.

We're conducting scheduled maintenance today on GoGuardian Admin between 2PM and 4PM Pacific Time. Services should function as intended, however there may be some unexpected behavior while navigating Smart Alerts during this time. We're working quickly to restore functionality and apologize for any inconvenience this maintenance may cause.

We have resolved the issue involving creating new URL blocking rules within GoGuardian Admin, which users may have experienced between 8AM Pacific and 9:30 Pacific. Service has been fully restored. We apologize for any trouble caused by this issue.

We have implemented a fix to resolve issues related to creating URL blocking rules within GoGuardian Admin, this has been verified restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

Some users may experience trouble adding URL blocking rules to policies within GoGuardian Admin, confirmed at approximately 8AM Pacific time. Rules already in place are still functioning as intended. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We have resolved an issue which occurred between 3pm PDT 5/2/24 and 10:15 PDT 5/3/24, which resulted in increased reports of trouble accessing specific custom group links within GoGuardian Admin. This feature should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

We have implemented a fix for the Custom Groups interface within GoGuardian Admin and it now seems to be functioning as expected. Our team will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

Users may experience trouble accessing specific custom group links within GoGuardian Admin, starting at approximately 3pm PDT 5/2/24. The groups themselves should still filter students as intended in the meantime. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We have resolved an issue reported on 3/19/24 regarding increased reports of failing Classlink integration syncs. New syncs initialized within Organization Management should now work as expected. Thank you for your patience. We apologize for any inconvenience caused by this issue.

As of 3/19/24 7:30AM PDT, we have received increased reports of failed Classlink integration syncs within Organization Management. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

We have fully resolved an issue with GoGuardian Beacon, which users may have experienced between approximately 11:00 and 11:15 pacific time. If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

We have implemented a fix for an issue affecting GoGuardian Beacon and access is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

We are currently investigating an issue preventing GoGuardian Beacon from working as expected. Access to beacon.goguardian.com may be currently unavailable. Testing confirms data is still being collected for alerts on the back-end in the meantime. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

From approximately 7:30AM PT to approximately 7:45AM PT we received reports of increased latency for GoGuardian DNS resolutions. latency has since returned to normal and the situation seems to have been resolved. Our engineers are continuing to investigate the issue.

We have fully resolved an issue with the GoGuardian Admin dashboard, which users may have experienced between approximately 5:25 and 5:45 Eastern time. If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

We are currently investigating an issue preventing the GoGuardian Admin dashboard from loading as expected. Access to admin.goguardian.com may be currently unavailable. Filtering and monitoring should still be functioning in-place in the meantime. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

We have fully resolved an issue with GoGuardian DNS, which users may have experienced between approximately 9:45 PM and 5:45 PM Eastern Time yesterday (12/5/23). If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

Between 9:45 PM and 5:45 PM Eastern Time today (12/5/23) we experienced increased reports of failed resolutions within GoGuardian DNS. We have confirmed service has returned to normal, however our team is currently working to identify and address this issue further to prevent potential future incidents. We sincerely apologize for any inconvenience caused by the interruption.

We are currently investigating an issue preventing GoGuardian DNS from working as expected. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

Between 3:00 PM and 3:30 PM Eastern Time today (11/13/23) we experienced increased reports of failed resolutions within GoGuardian DNS. The service has returned to normal as of 3:30PM Eastern, however our team is currently working to identify and address this issue to prevent potential future incidents. We sincerely apologize for any inconvenience caused by the interruption.

During our investigation, AWS networking and latency issues have been identified as the main source of issues affecting GoGuardian products between 11:30am and 3:30pm PDT. We can now confirm service has been fully restored. We apologize for any trouble caused by this issue.

During our investigation, AWS networking and latency issues have been identified as the main source of issues affecting GoGuardian products between 11:30am and 3:30pm PDT. We are closely following the AWS service health dashboard, and we've seen positive results based on GoGuardian product functionality since about 3:30pm PDT. Most if not all users should be able to use the majority of GoGuardian products and features. We will be closely monitoring the situation and will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some users may experience trouble loading data within GoGuardian products starting at approximately 11:30 AM PDT. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

We have resolved an issue which occurred between 2:45pm PDT and 3:35pm PDT, which resulted in increased reports of trouble toggling filtering categories on/off within GoGuardian Admin. Toggling filtering categories within GoGuardian Admin should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

As of approximately 2:45 PM PDT, we have seen increased reports of difficulty toggling policy categorizations within GoGuardian Admin. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience. Filtering currently in place is not affected.

Some users may have experienced trouble loading historical browsing activity within GoGuardian Admin and GoGuardian Teacher between approximately Thursday, August 24, 2023 at about 3:00pm PST/6:00pm EST to 4:10pm PST/7:10pm EST. We sincerely apologize for any inconvenience caused by this issue.

We have resolved an issue causing nightly automated syncs for Clever and Classlink integrations to not run as expected. Please contact GoGuardian support if you continue to experience difficulty or if your next automated sync job fails to run. Thank you for your patience while we worked to resolve this issue.

Starting 8/12/23 we have observed increased reports of incomplete nightly automated syncs for Clever and Classlink integrations. Our team is currently working to investigate and resolve this issue. Manually syncing Clever or Classlink integrations via https://manage.goguardian.com/integrations can be used as a temporary workaround. Please contact GoGuardian support if you continue to experience difficulty or if your manual sync jobs fail.

We have confirmed the issue causing GoGuardian Beacon to not load properly between 3PM and 4PM EDT (12PM-1PM PDT) has been fully resolved. We apologize for any trouble caused by this issue.

A fix has been implemented in regards to the trouble loading data and activity within GoGuardian Beacon and we are monitoring the results. Service seems to have been restored in the meantime.

We are currently investigating an issue causing GoGuardian Beacon to not load as expected. Counselors and super counselors may see a blank white page when attempting to access GoGuardian Beacon. Data and alerts are still being collected and saved although currently are not available. We apologize for any trouble caused by this issue and are currently working to restore access.

On Wednesday, July 5, 2023, between 3pm PDT/6pm EDT and 5pm PDT/8pm EDT, customers using GoGuardian Admin/DNS for filtering may have experienced unintended blocked browsing activity. Domains and subdomains may have been blocked during this time when they should not have been. We apologize for any trouble caused by this issue. For any further confirmation or investigation of this issue, please contact support using the following form: https://support.goguardian.com/s/contactsupport.

Google was accidentally categorized earlier today as adware starting 3:44 EDT resolved at 4:20 EDT (12:44PDT 1:20 PDT). This would have caused google.com as well as many other subdomains of google.com to be blocked for students and staff filtered by GoGuardian. The change was reverted and the issue should now be resolved. We apologize for the confusion this undoubtedly has been causing. If students are still affected, please have them enter chrome://restart in their Chrome browser force an update, and get things back up and running.

After monitoring the situation closely for 24 hours we have not seen any continued degraded performance. We will continue to investigate and implement fixes as needed, but in the meantime the issue is resolved. We apologize for any trouble caused by this issue.

We've identified some degraded performance within our GoGuardian Teacher Chat functionality from 11:00 to 11:20AM EDT (8:00 AM to 8:20 AM PDT). We will continue to monitor the situation, and apologize for any trouble caused by this issue.

We've identified and resolved some degraded performance within our GoGuardian Admin Smart Alert prediction models from 10:08 to 10:40AM EDT (7:08 AM to 7:40 AM PDT). Some alerts may have failed to generate around this time. We apologize for any difficulties or inconvenience.

The issue causing students to appear as offline has been resolved. In our investigation, there was an issue with a third-party provider's underlying service. We were able to reach out to this provider to troubleshoot and resolve the issue. Thanks so much for your patience while we worked on a resolution.

We are continuing to monitor the issue causing students to appear as offline in GoGuardian Teacher. According to our internal tests restarting sessions where this issue is present has helped to improve or resolve the issue.

Starting around 1PM EDT (10am PDT), we're investigating an issue causing students to appear as offline in GoGuardian Teacher. We apologize for any trouble this may cause.

We have resolved an issue causing GoGuardian Organization Management to not load properly between approximately 9:00-9:30AM Eastern time (6:00 - 6:30AM Pacific time). We apologize for any trouble caused by this issue.

A fix has been implemented in regards to the trouble loading data and activity within GoGuardian Organization Management and we are monitoring the results. Service seems to have been restored in the meantime.

We are seeing trouble loading data and activity in GoGuardian Organization Management starting at approximately 9:00 am Eastern time (6:00 PDT). We are currently investigating and working on a fix. We apologize for any trouble caused by this issue.

We have resolved an issue causing GoGuardian Organization Management to not load properly between approximately 9:30-10:00AM Eastern time (6:30 - 7AM Pacific time). We apologize for any trouble caused by this issue.

A fix has been implemented in regards to the trouble loading data and activity within GoGuardian Organization Management and we are monitoring the results. Service seems to have been restored in the meantime.

We are seeing trouble loading data and activity in GoGuardian Organization Management starting at approximately 9:30 am Eastern time (6:30 PDT). We are currently investigating and working on a fix. We apologize for any trouble caused by this issue.

We were able to resolve the issue preventing some force syncs from working as expected. If you continue to experience trouble here, please reach out to support@goguardian.com. Thank you for your patience while we worked to resolve this issue and we apologize for any trouble this has caused.

We are continuing to investigate this issue.

We are currently investigating an issue in GoGuardian Fleet preventing some force syncs from working as expected. We apologize for any trouble this may cause.

Classlink has pushed out a fix to resolve an issue causing students to not be properly integrated in GoGuardian Teacher classrooms via Classlink. To update and re-roster your student accounts, please have an administrator with Super User permissions proceed to https://manage.goguardian.com/integrations and click the "sync now." Success will be indicated within a few minutes and the student count should appear under "updated" and/or "integrated" rows. We apologize for any trouble caused by this issue. Please reach out to support@goguardian.com if you have any trouble re-syncing your integration.

On Thursday December 8, 2022 ClassLink pushed out an update to Roster Server. This update has caused student information to not be properly integrated for some Classlink integrated organizations. GoGuardian Teacher classrooms created via Classlink will not have any students enrolled during this time. Classlink is working on pushing out an update by the end of the day today. If your organization does not use Classlink integrations, no functionality should be impacted by this issue. We are in communication with Classlink to stay updated on any progress made and we apologize for any trouble caused by this issue.

We have resolved an issue causing GoGuardian Organization Management to not load properly between approximately 6 am and 7 am Pacific time. We apologize for any trouble caused by this issue.

A fix has been implemented in regards to the trouble loading data and activity within GoGuardian Organization Management and we are monitoring the results. Service seems to have been restored in the meantime.

We are seeing trouble loading data and activity in GoGuardian Organization Management starting at approximately 6 am Pacific time. We are currently investigating and working on a fix. We apologize for any trouble caused by this issue.

We have fully resolved an issue with GoGuardian Admin in which the dashboard was unavailable between approximately 12:32pm PDT / 3:32pm EDT and 12:47pm PDT/ 3:47pm EDT on August 24, 2022. Thank you for your patience while we worked to resolve this issue.

We have implemented a fix for an issue affecting GoGuardian Admin and the dashboard is now loading as expected. We are continuing to monitor performance to ensure full access/functionality. Apologies for any trouble caused by this issue.

We are currently investigating an issue causing GoGuardian Admin to not work as expected. Filtering and monitoring are still operational, but access to admin.goguardian.com may be currently unavailable. Or apologies for any trouble caused by this issue.

We have successfully resolved an issue affecting video calls and presentations within GoGuardian Teacher. Video calls and presentations should now work as expected. We apologize for any trouble this may have caused.

We are currently investigating an issue causing video calls and presentations within GoGuardian Teacher to not work as expected. We apologize for any trouble this may cause.

After monitoring the status of our systems internally, we have determined that this issue is now fully resolved. If you have any questions or concerns about your GoGuardian products, please reach out to support@goguardian.com. Thank you for your patience while we worked to resolve this issue.

Amazon has implemented a fix which has resulted in recovery for many of our users. Admins, teachers, and counselors should now be able to access our products as normal. We are continuing to monitor the situation and will provide any updates as they become available. For any questions or reports regarding the ability to access our products please reach out to support@goguardian.com.

As of approximately 7:35 AM PT, 10:35 AM ET on December 15, 2021, GoGuardian teachers, admins, and counselors may have trouble accessing or using our products. Admin filtering is expected to continue functioning if cached on client devices, but newly connected accounts/devices may not be filtered as expected. Amazon and many other internet services are experiencing a widespread outage at this time, and our product functionality relies on these services. A fix for this issue is dependent on these third parties resolving outages on their services. We apologize for any inconvenience caused by this issue and we will be providing updates as they become available.

We have resolved an issue causing delays in filtering and browsing history within GoGuardian Teacher timelines, GoGuardian Admin, GoGuardian Parent, GoGuardian Gateway, GoGuardian Beacon, GoGuardian Director, and GoGuardian DNS traffic. We have implemented a fix and have verified services should all be up-and-running. Students should now appear as online with recent data. We apologize for any trouble this issue has caused.

We have resolved an issue causing delays in browsing history within GoGuardian Teacher timelines, GoGuardian Admin, GoGuardian Parent, GoGuardian Gateway, GoGuardian Director, and GoGuardian DNS traffic. Students should now appear as online with recent data. We are now working on resolving remaining issues affecting GoGuardian Beacon and Smart Alerts within GoGuardian Admin. We apologize for any trouble this issue has caused.

We are continuing to investigate this issue.

We are currently investigating an issue causing delays in browsing history within GoGuardian Teacher timelines, GoGuardian Admin, GoGuardian Parent, GoGuardian Gateway, GoGuardian Beacon, GoGuardian Director, GoGuardian Fleet and GoGuardian DNS traffic. Students may not appear as online in the admin dashboard temporarily. Monitoring and filtering updates may also be impacted during this time. We apologize for any trouble this may cause.

We have successfully resolved an issue which occurred on 11/03/2021 between 10:37 AM PDT/1:37 PM EDT and 1:50 PM PDT/4:50 PM EDT -- some student accounts may have appeared as offline or might not have been appropriately filtered or monitored for the GoGuardian suite of products other than GoGuardian DNS. This primarily affected accounts which were not locally cached on a device. We apologize for any trouble that may have been caused by this issue. All accounts should now be filtered/monitored appropriately based on configuration. If you continue to run into trouble, please contact us via support@goguardian.com.

At approximately 10:37 AM PDT 1:37 PM EDT, some student accounts may appear as offline or may not be appropriately filtered or monitored for the GoGuardian suite of products other than GoGuardian DNS. This would primarily affect accounts which have not been locally cached on a device. We apologize for any trouble that may be caused by this issue. We are working to restore filtering and monitoring to this subset of accounts now.