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We are actively investigating reports of pages being intermittently inaccessible. Our team is investigating what is likely a third party outage and will provide updates when available.

This incident has been resolved.

We have identified that Embedded Studio campaigns are not loading properly. We have identified root cause and are working to resolve as soon as possible. All other campaign types remain accessible.

This incident has been resolved. It did not affect transaction processing, the donor experience, or Classy Manager.

Our classy.org marketing site is currently unavailable and we are investigating. This is not affecting transaction processing, the donor experience, or Classy Manager.

We have confirmed a fix in place has resolved and all pages are accessible

We are monitoring reports that some users were having difficulty completing a transaction. All payments are now processing as normal and we continue to monitor performance.

We have confirmed the fix in place has resolved and all pages are accessible

We are actively investigating Classy pages being inaccessible. We are working to correct this as soon as possible and will provide updates when available.

We have confirmed the fix in place has resolved the incident, and Classy Live functionality has been restored.

We are continuing to investigate this issue.

We are actively investigating a disruption affecting login functionality with Classy Live at https://live.classy.org. Our team is investigating and are working to resolve this as soon as possible.

We have confirmed the fix in place has resolved the issue, and we are no longer experiencing a delay in emails being received. All delayed fundraising and donation emails have been sent, and all new emails are now being received in real time. Transaction processing was not affected during this issue.

A fix to resolve a reported delay in emails being received has been put in place, and all new email notifications are now being received in real time. A backlog of emails are currently being processed and will be delivered in the next few hours, including transaction receipts for donations made over the weekend. We will continue to monitor performance and confirm once all queues have cleared.

We have identified the root cause of what is causing a delay in emails being received and we are continuing to work to restore full functionality as soon as possible. It does not affect transaction processing, but may continue to delay the delivery of emails.

We have identified the root cause of what is causing a delay in emails being received. We are working to resolve this as soon as possible. It does not affect transaction processing but may continue to delay the delivery of email receipts.

We are actively investigating reports of emails not being received. This is not impacting transaction processing but may result in email receipts being delayed. Our team is investigating and will provide updates when available.

We have resolved the issue, and Classy Manager is fully operational.

All delayed records have been backfilled and Classy Manager remains stable and fully operational. We will continue to monitor.

Services are recovered, and Classy Manager records should no longer be delayed moving forward. We are in the process of backfilling previously delayed records. We will continue to monitor.

We are actively investigating reports of delays of new records appearing in Classy Manager. This data is not lost, and this is not impacting transaction processing, or the donor experience. Our team is investigating and will provide updates when available.

We have resolved the issue, and Classy Manager is fully operational.

All delayed records have been backfilled and should be appearing as normal in Classy Manager. Records should no longer be delayed moving forward, and we will continue to monitor our systems.

We are actively investigating reports of delays of new records appearing in Classy Manager. This data is not lost, and this is not impacting transaction processing, or the donor experience. Our team is investigating and will provide updates when available.

Amazon Web Services has indicated a resolution to their incident, and Classy's services has recovered and remained stable for the last several hours.

We are continuing to monitor for any further issues.

We've implemented a backup strategy to mitigate AWS issues on our services, but are continuing to monitor AWS for impacts to our platform. We continue to see services resume on our platform

Our team is aware of an incident reported by Amazon Web Services (AWS), a third party provider, that impacted the availability of Classy pages. We are seeing active recovery. We will continue to monitor and update.

Our team is aware of an issue that is impacting the availability of Classy pages. Our team is investigating and will provide regular updates.

The Microsoft Azure incident impacting TokenEx has been resolved, and all affected systems have been fully restored. A small number of users who were impacted may need to clear their browser cache for complete resolution. Please direct your inquiries to our support team at https://support.classy.org/s/contactcare with any questions or concerns

Our third party provider, Tokenex, is impacted by a Microsoft Azure outage that is impacting many major businesses across the United States. This outage is impacting a small number of clients with non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions.

Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed. https://status.tokenex.com/incidents/q51bkmnhmwz5

This incident has been resolved.

A fix for the issue impacting a specific set of admins when attempting to login into Classy Manager has been implemented. This incident impacted admins specifically trying to access http://www.classy.org/sso. This did not impact transactions or the donor experience.

We have identified the issue that is impacting a group of admins when attempting to login to Classy Manager. This is not impacting transactions or the donor experience.

We are actively investigating reports of intermittent login issues when admins access http://www.classy.org/sso. This is not impacting transaction processing or the donor experience.

The TokenEx incident has been resolved and all Classy systems that were impacted have been fully restored.

We are continuing to monitor for any further issues.

Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed. TokenEx incident report: https://status.tokenex.com/incidents/5hmqpgf3t1qb

This incident has been resolved.

All Classy systems have recovered. We are actively monitoring the situation.

We are actively investigating an issue on the platform that is causing intermittent errors on check out.

The identified issue with the latest version of the Chrome browser has been addressed for Classy users and we are once again seeing successful transactions on Chrome 117 browsers. A very small subset of users who chose the option to upgrade to the updated Chrome version on desktop-only experienced page load issues on Classy as well as many other websites.

We have identified an issue with the latest version of the Chrome browser that is impacting page load. This is not impacting other browsers or other versions of Chrome.

Currently investigating an issue with the latest version of the Chrome browser that is impacting page load. This is not impacting other browsers or other versions of Chrome.

This incident has been resolved.

PayPal and Venmo are now appearing on donation checkout forms as expected. We will continue to monitor and follow updates from PayPal's incident until resolved.

PayPal is currently experiencing system issues that are showcasing an error on donation pages. While donations are still processing, we continue to investigate. For more information, please refer to the PayPal status page.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have identified a temporary issue accessing the Classy and Classy Live platforms. A fix has been implemented and we are actively monitoring.

The fix AWS implemented has successfully resolved the issues that caused increased error rates and latencies for users attempting to log in or access certain pages in Classy Manager, peer-to-peer personal and team fundraising pages. After continual monitoring, the Classy team has confirmed the fix was successful and all Classy systems are operating normally.

AWS has implemented a fix to resolve issues causing increased error rates and latencies some users have experienced when attempting to log in or access certain pages in Classy Manager, peer-to-peer personal and team fundraising pages. We are not aware of any issues related to transactions. We will continue to monitor.

The team at Amazon Web Services has identified the root cause and is working on a fix for increased error rates and latencies some users have experienced when attempting to log in or access certain pages in Classy Manager, peer-to-peer personal and team fundraising pages. We are not aware of any issues related to transactions. AWS is actively working on full mitigation and will continue to provide regular updates which we will share on our status page when available.

Our team is investigating issues impacting some users, including increased load times and error rates when attempting to log in or access certain pages in Classy Manager. Our team was made aware of degradation of Amazon Web Services (https://health.aws.amazon.com/health/status). We are not aware of any issues related to transactions.

We continue to see full platform performance, as login and Classy Manager pages returned to normal yesterday afternoon. After closely monitoring platform performance overnight, this incident is now resolved.

Our team has implemented a solution and are beginning to see load times return to normal. No transactions were impacted during this time and all public-facing campaign pages have continued to operate as expected. We continue to closely monitor the situation to ensure full resolution.

Our team is aware that some users may be experiencing increased load times and error rates while attempting to log in or access Classy Manager pages. Our team is currently working to implement a solution to resolve it as quickly as possible. This does not impact transactions, as campaign pages and checkout are operating as expected. We continue to monitor the situation closely and will provide updates until resolved.

This incident has been resolved.

We have identified the issue and implemented a fix, and will be monitoring the results.

Some users may be experiencing issues loading pages - either receiving server errors or longer than expected load times. We're currently investigating and hope to have this resolved shortly.

WePay has confirmed resolution to the elevated error rates and their services have returned to normal

Our third party partner payment processor, WePay, is reporting Elevated Error Rates. This may affect payment processing for customers who use WePay. We will continue monitoring status.wepay.com

All data has been successfully re-synced and is displaying in Classy Manager search and reporting as expected.

Update: We are actively resyncing all data from this morning (1:00 a.m. - 10:30 a.m. PT) to appear in Classy Manager search and reporting displays. Transactions and data continue to actively process without interruption.

Our team has implemented a solution to the current display issue within search and reporting in Classy Manager and are actively monitoring the results. We are starting to see transactions in Classy Manager and Activity Feed and newly-created Individual Fundraising appear as expected. Please note, this is a display issue and all transactions and data have continued actively processing without interruption. We continue to monitor the situation closely to ensure a return to full availability.

Our team is aware of an issue with search and reporting in Classy Manager. The team is investigating. This is only a display issue. All transactions, fundraising pages, and data are actively processing. Thank you for your patience while we address this!

This incident has been resolved and we are now seeing full availability for Classy Manager pages.

We identified a solution and are now seeing load times and login behavior return to normal. We are continuing to monitor the situation to ensure full availability.

Our team is aware that some users may be experiencing increased load times and error rates while attempting to log in or access Classy Manager pages. Our team is currently working to implement a solution to resolve it and expect load times to return to normal shortly. Campaign pages and checkout are operating as expected and we continue to monitor the situation closely.

This incident has been resolved. We have observed reliable email deliverability, and all failed emails during the outage have been successfully sent.

We have successfully sent any outstanding emails that did not send during this period. Our external email provider has implemented a fix but is still reporting intermittent connection issues. We continue to monitor the situation and, if needed, will resend any additional messages that may fail until our external email provider confirms the issue is resolved.

Our external email provider has noted that the issue has been identified and is in the process of implementing a fix. Classy is continuing to monitor and identify a solution to resend failed messages after the fix is implemented.

Our team is aware of an issue with our external email provider, Mailgun. We are investigating and identifying steps to take to resend failed messages while we monitor their situation. Thank you for your patience. https://status.mailgun.com/incidents/7d33gsdy05rz

This incident has been resolved.

We are aware some users briefly experienced page load errors from 4:36 PM Pacific to 4:59 PM Pacific, and have implemented an update to resolve it and are seeing page load times return to normal. We are continuing to monitor the situation to ensure full availability.

This incident has been resolved.

We identified the incident as being caused by an issue with one of our external service providers, and are now seeing page load times return to normal. We are continuing to monitor the situation to ensure full availability.

We are investigating issues loading pages, including increased load times and errors when loading campaigns.

This incident has been resolved.

Classy's payment processors and the Discover card network have reported a fix has been implemented, and error rates have begun to return to normal. We are continuing to monitor the situation.

Starting from 19:08 UTC, Classy has received reports of issues and declines for Discover charges, as a result of an outage impacting the Discover card network. This outage impacts all payment processors, and our processors are in contact with the card network to resolve the issue.

This incident has been resolved.

We are seeing a restoration in services with Double the Donation, causing page loads and donation matching to return to normal. We are continuing to monitor the situation to ensure full availability.

We have identified the issue is being caused by one of our donation matching services, Double the Donation. Donation matching for accounts using Double the Donation is also impacted at this time

We are currently investigating an issue causing increased page load times on campaign and fundraising pages.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating an issue regarding slow donations.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the cause of the ongoing issues, and are currently working on a fix.

We are currently investigating an issue causing increased page load times and errors on campaign and fundraising pages.

This incident has been resolved.

A fix has been implemented, and we are now seeing pages load and transactions succeed. We are continuing to work with our cloud infrastructure provider to identify the root cause.

We have identified an issue with our cloud infrastructure provider, and are working with them to restore functionality.

Classy engineers have identified issues loading pages, including donation and campaign manager pages. We are currently investigating the root cause of the issue, and working towards restoring normal operation.

We have completed backfilling all missing data caused by this incident, and will be reaching out to impacted organizations to rerun payout reports.

We have implemented a fix for the latency issues, and are continuing to monitor as we work to backfill missing data to Classy Manager.

Our development team discovered a syncing issue between our database that interacts directly with the payment processor and the database that surfaces the data within Classy Manager. The result: All one-time and recurring transactions successfully ran but a very small amount of the records did not properly populate in reports. Organizations impacted by this will be contacted directly and updated when the data has been restored. We’re working to immediately address the root of the issue and backfill all data, which will both make sure transactions appear in reporting as expected and send out corresponding emails.

This incident has been resolved.

A 3rd party content distribution network is experiencing an outage causing our platform to be unreachable

We are investigating a platform wide outage

This incident has been resolved.

Our edge networking provider, Cloudflare, is experiencing another set issues localized to the West Coast, USA. We are seeing delayed load times and timeouts for affected users.

Our edge networking provider has resolved the underlying issue and we are seeing page load times return to normal. We are continuing to monitor this incident to ensure it is fully resolved.

Classy engineers have identified issues loading pages, including increased load times and errors when loading pages. We have identified these symptoms as an issue with our edge networking provider, Cloudflare, and are working to restore normal operation.

This incident has been resolved. We have observed reliable email deliverability, and all failed emails during the outage have been successfully sent.

Our external email provider has implemented a fix and we are seeing emails send successfully. We are continuing to monitor and ensure that all emails queued during the outage are sent.

Our team is aware of an issue with our external email provider, Mailgun. We are investigating and identifying steps to take to resend failed messages while we monitor their situation. Thank you for your patience. https://status.mailgun.com/incidents/gcm3zw1lvfl4

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team is aware of increased errors in transaction processing on the Classy platform for Classy Pay (Stripe) users. The root of the issue has been identified and our team is working with Stripe to resolve.

This incident has been resolved.

We identified an issue where new email subjects are not being saved when added to emails. Classy is actively investigating the issue.

This incident has been resolved.

Our hosting provider has restored service. We are monitoring to ensure the issue is fully resolved. https://status.heroku.com/incidents/2402

Our Classy Live service is currently unreachable due to a hosting outage at a 3rd party provider.

This incident has been resolved.

Our external email provider has implemented a fix and we are seeing emails send successfully. We will continue to monitor to ensure the issue is fully resolved.

Classy engineers have identified an issue with our external email provider, Mailgun, causing emails to fail to send.

This incident has been resolved.

Between 6:08PM - 6:27PM PST, Classy experienced degraded service that resulted in attempted transactions failing to process. Upon being alerted to this error, our team took mitigating steps in order to allow for transactions to process and we have seen functionality return to normal. Our team will continue to monitor for any increase in error rates.

We identified an issue with our currency service fetching current exchange rates, causing it to error and display an incorrect currency for certain single-currency campaigns and donation pages. We implemented a fix around 8:43 AM, and are seeing correct currencies display.

We are investigating an issue involving an incorrect currency appearing on donation pages.

This incident has been resolved.

An upstream provider is experiencing an outage. As they recover, we are experiencing an elevated error rate.

This incident has been resolved.

We identified a database connection issue that is causing delayed response times. Looking for a root cause and resolution.

Cloudflare has confirmed this incident is resolved, and we have observed fully stable response times across our platform.

Cloudflare has implemented a fix, and we are seeing response times stabilize. We will continue to monitor this incident until it is confirmed to be resolved.

We have identified the increased response times are being caused by issues with our edge network provider, Cloudflare. We are continuing to monitor as Cloudflare provides further communications.

We are investigating increased response times and page loads in Classy Manager.

This incident has been resolved.

Affected donor experiences are operational. We are monitoring the results.

We have identified that Team & Individual Fundraising Pages are intermittently affected, while the rest of the platform maintains a stable donor experience.

We are continuing to investigate this issue.

A 3rd party downstream provider is experiencing an increased error rate across their services, impacting our service reliability. We are investigating any possible workarounds.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating an issue with the payouts tab in Classy Manager for Classy Pay organizations.

Our monitoring shows Mailgun has returned to a healthy state and we have successfully reprocessed the emails that initially failed to send. Thank you again for your patience.

Mailgun has implemented a fix and we are monitoring the results.

Our email provider, Mailgun, is experiencing an outage. We are investigating workarounds while we monitor their situation. Thank you for your patience. https://status.mailgun.com/

This incident has been resolved.

Our monitoring shows Braintree service has stabilized. We will continue to monitor closely until Braintree gives the all-clear. https://www.paypal-status.com/incident/production

One of our payment processors, Braintree, is experiencing a service disruption. During this time, transactions through Braintree will fail. We are monitoring their status and will update here when service is restored. https://www.paypal-status.com/incident/production

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with Virtual Terminal.

This incident has been resolved.

At this time, Classy and TokenEx have identified the issues are caused by using certain browser extensions while entering credit card information on donation checkout pages. We are continuing to work with TokenEx to provide a resolution. Until then, our team has seen success when supporters deactivate all browser extensions.

Our team is currently working to resolve concerns impacting a small subset of credit card transactions through non-Classy Pay payment processors (Authorize.net, WePay, Braintree, etc.). A very small number of attempted transactions are experiencing validation errors when entering their credit card information on donation checkout pages using TokenEx. This has been escalated to our highest priority status and we will follow up with additional updates as soon as we are able. We apologize for the impact this may have on your campaigns and assure you we are doing everything in our power to quickly provide a solution.

This incident has been resolved.

We identified an issue with Virtual Terminal, implemented a fix, and are monitoring the outcome.