Is Go1 Down Right Now? Check if there is a current outage ongoing.

We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

A fix has been implemented and we are monitoring the results.

We're experiencing issues around content not being able to load in Go1 player and are currently looking into the issue.

**Incident Summary**` `**Start:** 5 February 2025 1:23 AM UTC` `**End:** 5 February 2025 2:00 AM UTC` ` **Impact:** Learners were temporarily unable to start new content on Go1` `On 5 February at 1:23 AM UTC, Go1's engineering team identified an issue via internal monitoring that prevented some learners from starting new content. The team immediately investigated to determine the root cause and resolve the issue.`  ` During the 37-minute period, learners attempting to start new content were stuck at the beginning of the process and may have seen an _“Oops! An error occurred, please refresh and try again,”_ message.`  ` **Root Cause**` `The incident stemmed from a configuration issue that impacted the ability for users to access content. Automated monitoring settings prevented early detection and updates to address it are underway.  **Remedial Actions**` `The engineering team updated the configuration to resolve the issue, restoring the service at 2:00 AM UTC. Monitoring confirmed that all systems were functioning as expected.`  ` **Preventative Actions**` `The team is enhancing health checks to improve detection of similar issues and prevent recurrence. A full incident retrospective will identify any additional improvements.`  ` To stay informed about any future outages or bugs, we highly recommend subscribing to our [Go1 Status Page](https://status.go1.com/). By subscribing, you can choose to be updated via email, text, or Slack, allowing you to share real-time information with your team and learners.`  ` Please reach out to your support team with any questions. Thank you for your patience.

On 5 February at 1:23 AM UTC, Go1's engineering team identified an issue via internal monitoring that prevented some learners from starting new content. The team immediately investigated to determine the root cause and resolve the issue. During the 37-minute period, learners attempting to start new content were stuck at the beginning of the process and may have seen an “Oops! An error occurred, please refresh and try again,” message.

**Incident Summary** **Start:** 27 January 2025 PT 9:40 a.m. PST | 28 January 2025 4:40 a.m. AEDT **End:** 27 January 2025 PT 11:22 a.m. PST | 28 January 2025 6:22 a.m. AEDT **Impact:** Users temporarily saw a "_We couldn't load the content," or an, "Oops! An error occurred, please refresh and try again,"_ error message when attempting to access any content related feature.On 27 January at 9:40 a.m. PT \(28 January 4:40 a.m. AEDT\) an issue was identified by Go1's engineering team via internal monitoring. During the time the issue was active, ~20 users saw a _"We couldn't load the content," or an, "Oops! An error occurred, please refresh and try again,"_ error message when attempting to access any content related feature, i.e., previewing content, content sync, playlists, AI search, etc. ‌ **Root Cause** The engineering team identified the root cause as being an internal system process that was causing unexpected results. ‌ **Remedial Actions** The issue was resolved at 11:22 a.m. PST \(6:22 a.m. AEDT\) by disabling the internal system process that was causing the issue. The team monitored the results to ensure services were properly restored and the system was functioning as expected.**Preventative Actions** Comprehensive preventative measures will be identified upon completion of the incident retrospective.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue. The content for our courses is not loading. Preview features in Content Hub and Explore pages are also affected.

We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected.

A fix has been implemented and we are monitoring the results.

The issue has been identified. A fix is currently being worked on and will be implemented.

We found issues with login and loading the Go1 system. We are currently investigating the problems in our platform.

We found an issue with login and loading Go1 system earlier. We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

This incident has been resolved. Apologies for any inconvenience caused.

The issue has been identified and a temporary fix is being implemented and monitored. The system is now ready for User creation.

We're experiencing some technical issues with user creation in GO1 system. Our team is investigating, and we will update once we have more information.

Our team has implemented a fix and portal access in affected regions is now being restored. We thank you for your patience during this process.

We are currently experiencing some loading issues with the GO1 Portals. We appreciate your patience while we work through this issue. Rest assured our team is investigating this issue and is working to resolve it.

This incident has been resolved. Apologies for any inconvenience caused.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor the incident and will update you soon on further progress.

A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected.

The services have return to normal. We will continue to monitor this incident and provide further updates if necessary.

Some customers are currently experiencing issues accessing portals. We are currently investigating this issue and appreciate your patience as we work to resolve this.

This incident has been resolved. Apologies for any inconvenience caused.

Another fix has been implemented and we're seeing services return to normal once again. We will continue to monitor this incident and provide further updates if necessary.

We are seeing this port access issue issue coming back. Our team are investigating the cause now.

A fix has been implemented and we're currently monitoring the results. We should start seeing functionality on its way back to normal.

Some customers are currently experiencing issues accessing portals. We are currently investigating this issue and appreciate your patience as we work to resolve this.

Customers in some regions including Europe are currently experiencing issues accessing portals. We are currently investigating this issue and appreciate your patience as we work to resolve this.

We are currently experiencing some loading issues with the GO1 Portals. We appreciate your patience while we work through this issue. Rest assured our team is investigating this issue and is working to resolve it.

This incident has been resolved.

The affected services are working as expected now, but we are continuing to investigate the issue.

We are investigating an issue where user creation and updates by administrators are not visible immediately in some Go1 Portals.

This incident has been resolved.

The SSO issues have been resolved. We are continuing to monitor this behavior to ensure consistency in accessibility.

The issue has been identified and the SSO services are back now.

We see that the SSO services are working as expected now, but we are continuing to investigate the issue.

The intermittent issues have been resolved. We are continuing to monitor this behavior to ensure consistency in accessibility.

We are continuing to investigate the SSO performance issue. We will provide another update once we have more details from our discovery. We apologize for the inconvenience.

We are currently investigating this issue.

Go1 has completed monitoring of the resolution implemented at 2:58am UTC. This incident has been resolved. Please file a ticket with Support if you experience any access issues.

Go1 has implemented a fix and is actively monitoring the incident. Users can now access their accounts.

We have identified the cause of the incident and are working on implementing a fix.

We are continuing to investigate this matter. We apologize for any inconvenience and will post another update as soon as we have more information.

Go1 has identified an availability issue for all users. Investigation is underway. Updates will be provided as available.

We identified a widespread issue affecting user authentication, including API requests. Our team has responded and services have been fully restored.

This issue has been resolved. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

We are continuing to investigate this issue.

We're experiencing some technical issues with Contents not showing up in Explore in the GO1 system. Our team is investigating, and we will update once we have more information.

Services have now been restored. As a result of a widespread Microsoft Azure issue, all Go1 services were offline between approximately 1 p.m. UTC and 9 p.m. UTC on the 30th of August. We are developing a post-incident report now, and this will be available within 24 hours via your customer success manager or by contacting support@go1.com.

Our provider is in the final phases of restoring core services, and expect the vast majority of remaining impacted services to be back online in the next hour. We are currently monitoring our services and expect the remaining services to be back online and healthy within the next hour. We will continue to provide updates until the system is fully restored.

Current Status: We are experiencing an issue with one of our upstream providers. We await their updates and expect regular services to resume once upstream problems are resolved. According to the provider, mitigation efforts are continuing, and significant progress has been made in restoring their core services. They expect most remaining services to be back online in the next hours.

Current Status: We are experiencing an issue with one of our upstream providers. We await their updates and expect regular services to resume once upstream problems are resolved. According to the provider, mitigation efforts are continuing, and significant progress has been made in restoring their core services. They expect most remaining services to be back online in the next hours.

We sincerely apologize for the inconvenience, as we are currently having a system outage. Our team is working diligently to get it resolved. We appreciate your patience and understanding. Further updates will be provided in an hour or as events warrant.

We are currently investigating why portal administrators and learners are not able to log in to their portals.

We have been able to fully resolve the intermittent loading issues. Everything is now working as expected.

We are currently experiencing intermittent loading issues throughout our Go1 portals. If you run into this issue, please wait and a moment and try refreshing the page as this may resolve the issue. Our team are looking into the root cause of this incident now.

Our Engineering team has continued monitoring and have deemed this issue as fully resolved.

We have seen our service return to normal and will continue to monitor from here.

We are currently investigating why learners and admins are not able to log in to their portals.

We experienced a temporary service disruption. Access has been restored.

We are currently investigating the issue where users are unable to access portals

This incident has been resolved

A further fix has been implemented and we are monitoring the results.

Mitigation steps to resolve this outage have not worked. We will continue to investigate other means to resolve this issue. Users are now able to log in, but we're seeing intermittent error messages and pages not loading as expected.

We have identified the source of the issue and have been able to put measures in place to bring system functionality back. We will now continue to monitor.

We are currently investigating the issue where portals can not be accessed.

We have been able to locate the source of the issue and it has been resolved.

We are currently investigating why we're seeing pages not loading intermittently.

This incident has been resolved. System functionality is back to normal. Apologies for the inconvenience caused.

We are continuing to monitor for any further issues.

We have been able to partially mitigate this issue with recent fixes. Our team are continuing to work on the issue to ensure we're back to 100%

We have identified the source of the incident and have our teams working to resolve the current instability. This instability is heavily impacting Reporting, Content Creation, and User Creation.

We are currently looking into why pages with reports are not showing any data

This incident has been resolved by our team. The bulk import/export functionality is now back at 100%

We are aware of an incident impacting the ability to import/export Content in bulk. Our team is working to resolve this incident as quickly as possible.

We are aware of an incident impacting the ability to import/export Content in bulk. Our team is working to resolve the incident by today.

Our team has located the source of the issue and has restored custom domain access back to its normal state. Apologies for any inconvenience caused.

We are aware of an incident impacting access for all portals using custom domains. Our team is working to resolve this incident as quickly as possible

We have now restored full access. Apologies for any inconvenience caused.

We are aware of an incident impacting access for all portals. Our team are working to resolve this incident as quickly as possible

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this problem. Errors when opening a learner's 'Assigned' & 'In Progress' learning records from the Admin portal.

This incident has been resolved. Our team will update all previous records so they show in the portal.

We are continuing to investigate this issue

We are currently investigating this issue.

We have found the source of this issue and our team has deployed a fix. This incident has been resolved.

We're experiencing some technical issues with new users added in GO1 system. Our team is investigating and we will updated once we have more information.

Go1 services are now back online and stable. This incident has been resolved.

We're currently investigating the cause of Go1 portals that are currently down.

This incident has been resolved. Our team will now work through and validate all records to make sure they are in their correct status'.

We are currently investigating why newly created enrolments are not appearing in portals. These enrolments are occurring in the back end, but are not appearing on the front end.

We have found the source of this issue and our team has deployed a fix. We will be working through all customers affected to ensure everything is restored.

Our team are currently investigating the cause of the Admin > User tab not showing users that have recently been created. We do know that these users are definitely being created in the back end - they're just not showing from the front end at the moment.

We have found the source of the outage and have restored full functionality. Apologies for any inconvenience caused.

We are currently investigating the source of Learning and Reports not loading.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are investigating an issue where some portals are not able to curate or add new content to their libraries via Content Hub.

This incident has been resolved.

This issue has been resolved. Apologies for any inconvenience caused.

We are investigating an issue where some system changes made by administrators are not visible immediately in some Go1 Portals.

It seems we had a temporary service disruption. Everything is back in working order.

We are currently investigating the cause of reports showing no data. This seems to be an intermittent issue and may not be occurring on all portals.

Our team were able to fully resolve the outage. Apologies for any inconvenience caused.

We are currently aware of an issue that is causing general performance issues and an inability to access portals. Our team are looking into this

The source of this issue has been found and full SSO login functionality has been restored.

We are currently investigating an issue that is not allowing certain SSO (Single Sign On) setups to log in.

All Go1 services are now back online and stable. This incident has been resolved.

Cloudflare has implemented a fix and service has been restored. We're currently monitoring all Go1 services.

We are currently aware of a Cloudflare (3rd party software) issue that is impacting Go1 services. Our team are monitoring the situation and will act accordingly.

This issue has been resolved. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

We are continuing to investigate this issue.

We are currently investigating an incident causing general login and portal instability issues. We will update this status page as we progress.

We have located the source of the issue and have made changes to bring our interactive services back. Everything is back in working order. Apologies for any inconvenience caused.

We're currently investigating the cause of interactive files not being able to load. We'll provide updates as we progress through this issue.

We have found the source of this incident and our Engineering team have implemented a fix. All SSO services are now back up. Apologies for any inconvenience caused.

We are currently investigating the cause of the "Login with identity provider" (SSO) button disappearing. We will update the status page as we progress through this incident.

This incident has been resolved. We encountered a temporary server disruption that our team was able to correct very quickly. Apologies for the inconvenience

We're currently investigating the cause of Go1 portals that are currently down as well as general delays.

After monitoring, our team is happy to say that our reporting delay issue has been fully resolved.

A fix has been implemented and we're currently monitoring for further delays.

We are currently investigating the cause of the delays regarding reporting data. This status will be updated as we progress through this incident. Please note: No data has been lost, reports are just currently slower to surface.

This incident has been resolved.

We have identified the cause of the error as being network traffic being routed incorrectly internally. A fix has been rolled out and we will continue to monitor.

We are aware of some users seeing intermittent errors on the Go1 platform. The team is investigating the cause of these errors.

This issue has been resolved. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

We are currently investigating an incident causing general login and portal instability issues. We will update this status page as we progress.

The Groups page is now accessible once again. Our team found the root cause and have applied a fix. System functionality is now back to normal. Apologies for any inconvenience caused.

We are currently investigating the cause for the Groups page not being accessible. We will continue to investigate the cause of this issue. Our team found a fix for the Explore issue, and have applied a fix. This incident is now resolved.

We are currently investigating the cause of our Explore and Groups pages not working. We will be posting updates as we progress through this issue.

We have deployed several additional software updates during the last week and have addressed the issues with the reflection of enrolment completion status in a third party LMS. We are closing this incident at this time. If you need any assistance or have any questions about specific instances, please contact Go1 Support.

We have deployed a software update that resolves the intermittent issue where enrolment completion status for SCORM learning content is not always accurately reflected in a 3rd party LMS. The vast majority of Go1 content consists of SCORM learning objects, so this update will resolve the issue for most learners who have completed enrolments since the update was released. We are actively working on a similar solution for the other learning content formats that are represented in the Go1 Content Hub. We will continue to monitor the situation to ensure that learners are experiencing the expected behavior and that enrolment completions are recorded correctly. We expect to close out any issues with other content formats by Friday, May 14, 2021. If you need any assistance or have any questions about specific instances, please contact Go1 Support.

As we announced last week, we are aware of an intermittent issue where enrolment completion status is not always accurately reflected in a 3rd party LMS. We have identified the cause of this intermittent issue and the development of a long-term solution continues to be our top priority. Since the last update, we have completed a trial of a solution for individual learning items using SCORM, and it has moved to the QA and validation stage of our process. We are currently tracking toward a target solution deployment date of Monday, May 10. However, we are working to deploy the solution more quickly if we can do so without any negative customer impact. Please note this issue can be resolved in most cases by re-entering the course after a delay of approximately 10 minutes after completion. This will trigger an update process which will correct the enrolment status for the course. If you encounter a situation where this action does not resolve the issue, please contact Go1 Support for further assistance.

We are aware of an issue where the enrolment completion status is not accurately reflected in a 3rd party LMS. We have identified the cause of this issue and the development of a solution is currently our top priority. We expect to provide a further progress update on Tuesday, May 4, 2021 In most cases, this issue can be resolved if the affected user re-enters the course at least 10 minutes after completion. This will trigger an update process which will correct the enrolment status for the course. If you encounter a situation where this action does not resolve the issue, please contact Go1 Support for further assistance.