Is Gnatta Down Right Now? Check if there is a current outage ongoing.

We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue.

The problem was determined to be caused by our service provider. We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information. Please contact us via Service Desk if you are still experiencing any issues.

Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p We're also noticing improved behaviours with calls in Gnatta and will continue to monitor.

We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p. We'll update as the behaviour changes and updates are posted on the linked incident.

We are closing this incident as resolved. If you experience any further issues with your Trustpilot account, please contact us via the Service Desk.

We have completed the updates to accommodate the changes in Trustpilot's APIs following their maintenance. These updates have been successfully deployed, and we recommend that you attempt to relink your accounts in Gnatta now. If you encounter any issues, please contact us through our Service Desk.

To provide an update, Trustpilot has completed their maintenance, but issues with their API persist. We are in discussions with Trustpilot regarding this matter and will keep you informed.

Trustpilot's update is still ongoing. We have identified changes they made to their API and are closely monitoring the situation. Once we have further updates, we will notify you to attempt relinking your accounts.

Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at support@gnatta.com

This incident has been resolved.

Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at support@gnatta.com

We've been monitoring closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue.

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

We identified a change in how messages were being sent to us by Trustpilot. The incident and behaviour were then resolved between ourselves and Trustpilot where normal service was resumed.

This issue has now been resolved. Once we've had some time to properly analyse what happened, we will attach a postmortem here in the coming days. We appreciate your understanding and apologise for any inconvenience this may have caused.

We've identified the issue are currently monitoring Trustpilot closely. Reviews are now being received correctly and Trustpilot is behaving as expected within Gnatta. We'll update this incident with further detail once we've had time to analyse what happened.

We've received some reports that users are experieincing duplication with reviews received into Gnatta. We appreciate your patience whilst we're investigating these reports and will provide further updates as these become available.

We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience whilst we addressed this issue.

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience whilst we addressed this issue. We'll update this in the coming days with a full post mortem.

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We've identified an issue with one of our providers who are working on a resolution to this now. We appreciate your patience whilst this is ongoing and will continue to post updates to this incident.

We are continuing to investigate this issue.

We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

To provide a final update, We've been continuing to work with security vendors and Vodafone to resolve this issue. We're now seeing that affected users can access Gnatta as expected without the need for workarounds. We're going to close the incident down but if you or your users are still having any issues please let us know via our Service Desk

To provide you with a further update and more information: We have identified that the issue seems to lie within a specific part of the Vodafone network. It is worth noting that even if you are on Sky or BT, the requests can still be routed through the Vodafone network, leading to the same issue. We have identified that Vodafone uses a web filtering company called allot.com, which is responsible for the SSL error screen that users are encountering. We have already raised this issue with them on their forums, and it seems that other users have reported the same issue to them. Any updates or new information will be shared here. The same workarounds apply regarding wifi/hotspot and VPNs.

We have received a small number of reports of agents unable to access Gnatta. The issue is localised to certain agents, and through testing may be due to problems with some network providers. If possible, try connecting via another wifi/hotspot etc; we will continue to monitor the issue and provide updates as they become available.

This incident has now been resolved and Trustpilot services are functioning correctly within Gnatta. Apologies for any inconvenience this may have caused and thank you for your patience.

We're currently experiencing issues with Trustpilot in Gnatta, impacting the ability to send and receive reviews. Their team is actively investigating, and we're in direct communication with them. We appreciate your patience as we work to resolve this issue.

A routine maintenance change resulted in service disruption of the Gnatta platform. Through our analysis post mortem, we have identified and remedied process issues internally to ensure stability in the future.

We've been monitoring performance closely and are now going to close this incident down. Thank you again for your continued patience whilst we addressed this issue. Once we have had time to analyse what happened, we'll post further updates to this incident.

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available

Certain endpoints used by the operator UI have been identified as having degraded performance, this has been rolled back and is under further investigation.

This morning we've experienced some service disruption with real-time updates in Gnatta. We're monitoring the system after the issue has now been fully resolved, please let us know if you continue to have any issues.

We've been monitoring performance closely and are now going to close this incident down. Thank you again for your continued patience whilst we addressed this issue. Once we have had time to analyse what happened, we'll post further updates to this incident.

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We're currently experiencing reports of realtime delays across Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

This incident has been resolved.

We've carried out further investigation into this issue with our teams and were able to identify a pattern and replicate the behaviour seen. On 10th February we deployed a change which has since resolved all further occurrences of the issue. Thanks again for your continued patience whilst we addressed this issue.

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We've received some reports that users are having issues accessing Gnatta this morning. We're urgently investigating these reports and will provide further updates as these become available. Thanks, Gnatta Support

We're currently monitoring this issue to ensure proper service has returned. We're continuing our investigations into the cause and will update here as more information is available.

While we have been investigating the issue we've received some reports that users are having issues loading Gnatta. We're urgently investigating these reports and will provide further updates as these become available.

We're currently monitoring this issue to ensure proper service has returned. Thanks for your patience whilst we addressed this. We'll post more information once we've had time to analyse what happened.

We've received some reports that users are having issues accessing Gnatta. We're urgently investigating these reports and will provide further updates as these become available.

We've been monitoring performance closely and are now going to close this incident down. Thank you again for your continued patience whilst we addressed this issue. Once we have had time to analyse what happened, we'll post further updates to this incident.

We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

We've been monitoring performance closely over the last few hours and are now going to close this incident down. Thank you again for your continued patience whilst we addressed this issue.

We're currently monitoring this issue to ensure proper service has returned. Thanks for your patience whilst we addressed this. We'll post more information once we've had time to analyse what happened.

We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

This incident has now been resolved. Thanks for your patience.

Azure have now returned to normal service - we will continue to monitor and ensure this issue is resolved before closing this issue down.

Azure are currently experiencing issues that are affecting user's ability to access Gnatta. This is a widespread Azure issue, we are liaising with Azure to ensure normal service returns as soon as possible.

We've been monitoring this issue closely over the course of the week and are now going to close this incident down. Thank you again for your continued patience whilst we addressed this issue.

Our investigations have surfaced that these issues are a Denial Of Service attack (DDoS). We're actively working internally and with Microsoft to resolve this. We've been able to put multiple preventative measures in place but we are still continuing to monitor traffic and work closely with Microsoft. For now, normal service has been resumed and we're not seeing any disruption. We'll continue to post updates we have to this incident to keep you informed.

Normal service has now been resumed and we're not seeing any disruption. As soon as we have more information and time to analyse this, we'll update this incident so that you can remain as up to date as possible.

We're aware of this issue reoccuring and our teams are urgently investigating. Please bear with us whilst our teams focus on this. Once any updates become available to us, we'll post these here for you to see. Thanks again for your continued patience.

We are continuing to investigate this issue.

We're aware of this issue reoccuring today and are actively investigating what is causing this. We understand your frustration and thank you for your continued patience whilst our teams investigate. As soon as we have further updates, this incident will be updated so that you can remain up to date.

Thanks for your patience whilst we addressed this issue. Normal service has been resumed. We'll post more information once we've had time to analyse what happened.

We're aware of this issue reoccuring and are urgently investigating what is causing this. Please bear with us whilst our teams look into this. As soon as we have further updates, this incident will be updated.

We're currently monitoring this issue to ensure proper service has returned. Thanks for your patience whilst we addressed this. We'll post more information once we've had time to analyse what happened.

We're currently experiencing reports of service disruption with accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

We identified an issue with our chat services and have made infrastructural changes to support the service further. We have continued to monitor the performance since the chance and have seen no further issues.

We have now resolved the issue with Webchat. Once we've had some time to properly analyse what happened, we will attach a postmortem to this issue in the coming days. We appreciate your understanding and apologise for any inconvenience this may have caused.

We've identified the issue are currently monitoring chat closely. Chat is now operational and we'll update this incident with further detail once we've had time to analyse what happened.

We are currently experiencing issues with webchat. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

We identified an issue with our chat services and have made infrastructural changes to support the service further. We have continued to monitor the performance since the chance and have seen no further issues.

We have now resolved the issue with Webchat. Once we've had some time to properly analyse what happened, we will attach a postmortem to this issue in the coming days. We appreciate your understanding and apologise for any inconvenience this may have caused.

We've identified the issue are currently monitoring chat closely. Chat is now operational and we'll update this incident with further detail once we've had time to analyse what happened.

We are currently experiencing issues with webchat. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

We've noticed some issues that could be causing partial disruption and delays to originator's chat realtime messages.

Since this incident we've been analysing what went wrong and have identified the following. Gnatta users were not able to access the application on two separate occasions throughout 14th October. During these impacted times, some workflows also failed to complete. We quickly identified that the issue resided with our Data Centre. The issue was escalated to them and it was identified they had experienced a router issue which impacted traffic to our application. The issue should have been mitigated by failover but a misconfiguration impacted this. They have remediated this urgently.

The incident is now resolved. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.

We're currently monitoring this issue to make sure that Gnatta services have returned to normal. Thank you for your patience with this issue and we'll continue to provide further updates as these become available

Our data centre has identified an issue that they are currently investigating and looking to resolve as soon as possible. We'll send further updates as these become available

We're currently experiencing service disruption with accessing Gnatta. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available.

Since this incident we've been analysing what went wrong and have identified the following. Gnatta users were not able to access the application on two separate occasions throughout 14th October. During these impacted times, some workflows also failed to complete. We quickly identified that the issue resided with our Data Centre. The issue was escalated to them and it was identified they had experienced a router issue which impacted traffic to our application. The issue should have been mitigated by failover but a misconfiguration impacted this. They have remediated this urgently.

We have monitored the issue for the remainder of the day and we are now closing the incident. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.

We're currently monitoring this issue to make sure that Gnatta services have returned to normal and there are no further issues identified with our data centre. Thank you for your patience with this issue and we'll continue to provide further updates as these become available

We're currently experiencing reports service disruption with accessing Gnatta again. Our teams are aware of this and are working with our data centre to resolve this. We'll send further updates as these become available.

We have successfully released a change to resolve the reported issue with replying to Trustpilot reviews. Replies that have not errored will now be successfully sent and you will be able to reply without error going forward. Apologies for the inconvenience.

We've received some reports that users are having issues with successfully replying to Trustpilot reviews. We appreciate your patience whilst we're urgently investigating these reports and will provide further updates as these become available.

We have identified and resolved the issue above. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.

We've received some reports that users are having issues with connecting chats using Gnatta. We appreciate your patience whilst we're urgently investigating these reports and will provide further updates as these become available.

We have identified and resolved the issue above. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.

We've received some reports that users are having issues with connecting chats using Gnatta. We appreciate your patience whilst we're urgently investigating these reports and will provide further updates as these become available.

This incident has been resolved.

We're currently monitoring this issue to make sure that the behaviour has improved. Thank you for your patience with this issue and we'll continue to provide further updates as these become available.

The issue has been identified and a fix is being implemented.

We're currently experiencing service disruption with real-time updates in Gnatta. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Where possible, please continue to work in your domain as normal. We are working to resolve this issue as soon as possible.

Our telephony provider has advised that the issue is now resolved and services are operating as normal.

We can advise that the issue lies with our telephony provider, who are investigating urgently. We will keep you updated with their progress towards resolution.

We have become aware of an issue with Telephony. We're urgently investigating this and will provide further updates as these become available.

Our telephony provider has advised that the issue is now resolved and services are operating as normal.

Our Telephony provider has advised that operation has returned back to normal. They are currently monitoring this for system stability.

We have become aware of an issue with Telephony. The issue lies with our telephony provider, who are investigating urgently. We will keep you updated with their progress towards resolution.

Due to the issue reported today at 13:17, any messages you’ve been sent on Twitter will not have been processed by Gnatta. This is now resolved, so please respond to any customers that have messaged you between 13:17 and now. All Twitter messages will be processed as normal from now on.

We've received further reports that users are having issues with Twitter in Gnatta. We're urgently investigating these reports and will provide further updates as these become available.

We've now resolved these issues with Twitter messages in Gnatta. We apologise again for any inconvenience this caused and thank you for your cooperation.

We're currently monitoring this issue to make sure that the behavior has improved. We've also identified an issue with inbound attachments which we're currently working on resolving.

Our teams are aware of this and are working to implement a solution. We'll send further updates as these become available. Where possible, please continue to work in your domain as normal. We are working to resolve this issue as soon as possible. Apologies for any inconvenience this has caused.

We've received some reports that users are having issues sending Twitter messages in Gnatta. We're urgently investigating these reports and will provide further updates as these become available.

We've received reports of users having difficulty logging into the system this morning. If you're experiencing similar issues, we'd recommend clearing any cached data/cookies from your browser and attempting to log in again. Please reach out if you have any further questions.

This incident has now been resolved. We've made changes to our resource allocation to improve the delays reported in our content service.

We've had further reports of this issue and are actively investigating this. We're working on some changes to help alleviate this issue. Thank you again for your continued patience. We'll provide further updates as these become available.

We're no longer seeing delays with content being generated. We'll continue to monitor this closely and provide any updates as necessary. Thanks again for your patience.

We're currently investigating some delays with our content generation service. If you're experiencing issues when your content responses are being updated, we apologise and thank you for your patience whilst we look into this further. We'll provide further updates as required.

This incident has now been resolved and real-time performance in Gnatta is back to rights. Thanks again for your patience.

We're currently monitoring this issue to make sure that the behaviour has improved. Thank you for your patience with this issue and we'll continue to provide further updates as these become available.

We're currently experiencing service disruption with real-time updates in Gnatta. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Where possible, please continue to work in your domain as normal. We are working to resolve this issue as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

We've received some reports that users are having issues accessing Gnatta. We're urgently investigating these reports and will provide further updates as these become available.

This incident has now been resolved.

We're currently monitoring this issue to make sure that the behaviour has improved.

We are continuing to work on a fix for this issue.

We're currently experiencing service disruption with Realtime Events in Gnatta. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Where possible, please continue to work in your domain as normal. We are working to resolve this issue as soon as possible.

Further investigation into this problem has identified changes that have been made to prevent this issue in the future. We have implemented these changes and will continue to monitor.

We've received some reports that users were having issues accessing Gnatta. We're urgently investigating these reports and will provide further updates as these become available. Thanks, Gnatta Support

Further investigation into this problem has identified changes that have been made to prevent this issue in the future. We have implemented these changes and will continue to monitor.

We've received some reports that users were having issues accessing Gnatta. We're urgently investigating these reports and will provide further updates as these become available. Thanks, Gnatta Support

We've received some reports that users were having issues accessing Analytics and Search in Gnatta. We're urgently investigating these reports and will provide further updates as these become available. Thanks, Gnatta Support

An SSL certificate remained active for longer than it should have across multiple services resulting in the errors experienced by our users. Without SSL certificates working correctly, the browser assumes it to be insecure and refuses access. Resolving the certificate resumed normal service.

This incident has been resolved.

The access issue has now been resolved. We are continuing to investigate an issue with webchat availability.

Hi there, We're currently experiencing service disruption. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Thanks, Gnatta Support

This incident has now been resolved and performance is back to normal.

We identified some network issues which we have now remediated and performance has returned to normal. We will continue to monitor this for the rest of the day to ensure behaviour remains as expected.

A fix has been implemented and we are now seeing an improvement in realtime updates. We will continue to monitor the changes we have made. Please raise a ticket through our Service Desk if you have any further issues.

The issue has been identified and a fix is being implemented.

The issue is taking longer to resolve than anticipated but we are continuing to investigate with maximum priority. We have put remedial fixes in place already to alleviate the issues and these fixes will continue to be put in place until resolved. We are continuing to investigate the issue and are treating it as the highest priority. We will keep you notified as and when updates become available. If you have any questions, please contact your Service Delivery Manager.

We've received some reports that users are experiencing issues with real-time updates. We're investigating these reports and will provide further updates as these become available.

Behaviour is now normal, we will continue to monitor.

We’ve had reports of the problem occurring again. We’re investigating and working on a resolution.

We're now seeing an improvement in performance and we are continuing to monitor closely.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We're currently experiencing service disruption with real time performance. Our teams are aware of this and are working to identify the root cause and implement a solution.

This incident has been resolved.

We're currently monitoring this issue to ensure behaviour has improved.

We're currently experiencing service disruption with real time performance. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Where possible, please continue to work in your domain as normal. We are working to resolve this issue as soon as possible.

We've received some reports that users are having issues with real time performance in Gnatta. We're urgently investigating these reports and will provide further updates as these become available.

This incident has been resolved.

We're currently monitoring this issue to make sure that the behaviour has improved.

We are aware of this issue and are working to resolve as soon as possible.

We've received some reports that customers are having issues accessing webchat. We're investigating these reports and will provide further updates as these become available.

This incident has been resolved.

The issue now looks to be resolved and should be back to BAU. Webchats have been connecting more slowly due to this issue, but should now be behaving as normal. We will continue to monitor for the time being and update this ticket should the issue arise again.

We are continuing to work on a fix for this issue.

Hi there, We're currently experiencing service disruption with slowness in workflow. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Where possible, please continue to work in your domain as normal. We are working to resolve this issue as soon as possible. Thanks, Gnatta Support

We have reports of users unable to access Dashboards.

Substantial issues within the LON1 peering network provided by LINX \(London Internet Exchange\) disrupted communications between Gnatta components, resulting in authentication server unavailability. This was a widespread issue for anyone dependent on the London Internet Exchange. For more information on this, please refer to [https://www.linx.net/resources/incidents-log/](https://www.linx.net/resources/incidents-log/)

Users are unable to access Gnatta or authenticate with Gnatta (logged in users) due to the Authentication Server being unavailable.