Is Glassix Down Right Now? Discover if there is an ongoing service outage.

We have identified an issue which is causing intermittently degraded performance across search bars in the Glassix Web Application, and our engineering team is currently working towards a resolution. The issue is exclusively with search functions in the agent view, all other functionality across the API, webhooks and the web application is performing as expected. No customer-facing channels have been impacted. Please follow this page for further updates.

We have restored most functionality as we continue to work towards a resolution for the root cause of the issue. All web app services should now be functioning normally unless mentioned below, including the public API. The following services are currently offline as we work to correct the issue: - WhatsApp conversation statuses (sent, delivered, read) - Chatbots and chatbot flows

We are investigating renewed reports of degraded performance across the web application and are working to correct the issue.

Please be aware that the following services will be intermittently offline as we continue to investigate the issue: - Public API

We have identified an issue causing high resource usage across some of our web servers and have implemented a temporary fix to restore most functionality while we investigate the root cause of the issue. The following services will continue to be impacted while we work to resolve the issue: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time Please continue to follow along with this page for further updates.

Our public API is now fully back online and available.

We are currently investigating degraded performance in the Glassix Web Application, causing sites to load slowly or fail to load intermittently. Please be aware that our public API will be intermittently offline for short periods as we work towards a resolution for the issue. This may cause webhook failures and/or missed API calls. Follow along with this page for further updates.

We have identified an issue causing degraded performance in the Glassix web application and we are currently working towards a resolution. The following services are impacted while we work to resolve the issue: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time - Idle bot conversations are not closing automatically In addition, any open bot conversations where the bot failed to respond will have to be restarted manually. This can be done by starting a new conversation with the bot, or by responding to the bot again. We are continuing to work to resolve the issue. Please follow this page for further updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented

We are aware of an issue affecting access to Glassix services. We are currently investigating the issue and are working towards a resolution as quickly as possible. Please follow this page for further updates.

We are currently experiencing major disruptions impacting message delivery on WhatsApp Business Management API. This issue started at 9:58 AM PST, and our engineering teams are investigating it. Update - 13/11/2024: WhatsApp has fixed the issue and now everything seems to be working. https://metastatus.com/whatsapp-business-api/history

When trying to reply privately to a Facebook comment results in an error for a specific subset of pages. Regular Facebook Messenger conversations are not affected. We have opened a bug on Facebook: https://developers.facebook.com/support/bugs/543727481839995/ Update - 05/12/2024: The issue seems to be resolved.