Historical record of incidents for GetResponse
Report: "Maintenance Work Affecting Clients in EU and US Data Centers"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Maintenance Work Affecting Clients in EU and US Data Centers"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Ongoing Service Issue with one of our services."
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
Our developers are working on solving the root cause of the issue. Thank you for your patience!
We're experiencing an issue with our sending services for MAX US DataCenter. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue affecting EU and US Date Center Clients"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue affecting EU and US Date Center Clients"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue affecting EU Date Center Clients (Spain)"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We're experiencing an issue with our services on EU Date Center Clients (Spain). Our team is working on a solution and will keep you updated on the progress.
Report: "Ongoing Service Issue with domain services."
Last updateWe experienced an issue where DKIM authentication dropped for EU DataCenter clients, and their DKIM records appeared to have changed. Our team investigated the root cause and implemented a resolution. The issue has now been fully resolved, and DKIM authentication is functioning as expected. No scheduled email sends were affected during this incident, and all deliveries proceeded as expected. Thank you for your patience and understanding.
Report: "Ongoing Service Issue Affecting EU and US DataCenter Clients"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our developers are working on solving the root cause of the issue. Thank you for your patience!
Report: "Ongoing Service Issue with Dashboard"
Last updateWe're happy to report that we've resolved the issues affecting our Dashboard. There should be no more delays or interruptions. Thank you for sticking with us!
We're experiencing an issue with our Dashboard services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue with one of our services."
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We're experiencing an issue with the performance of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue with login to platform"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We're experiencing an issue with login services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We're experiencing an issue with Transactional Emails services for EU DateCenter. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We're experiencing issues affecting some of our services on EU and US Max Date Center. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We're experiencing an issue with our services on EU and US Max Date Center. Our team is working on a solution and will keep you updated on the progress. Messages are going according to the planned schedule.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We're experiencing issues - application slowdown affecting some of our EU DataCenter. Our team is working on a solution. We will keep you updated on the progress.
Report: "Issues with our API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We're experiencing issues with our API affecting on retrieving segments via API and we have connected to this issue in newsletters - only for MAX PL customers. We're working hard to fix the issues as quickly as we can.
Report: "Ongoing Service Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are having problems joining webinars on SMB, MAX US and MAX PL environments. Our developers are working on solving the root cause of the issue. Thank you for your patience!
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress. Impact on SMB
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented. Impact on App, SMB.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
Fix in configuration
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress. Impact on App, Secure, LPS. SMB, MAX US and MAX PL
Report: "Ongoing Service Issue"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We're experiencing an issue with our LiveChat services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We regret to inform you that adding presentations to webinars is not currently possible. The problem affects: SMB, MAX from DataCenter EU and US Our developers are working on solving the root cause of the issue. Thank you for your patience!
Report: "Issues with our API"
Last updateThis incident has been resolved (SMB, MAX from DataCenter EU and US)
The issue has been identified and a fix is being implemented.
We're experiencing issues with our API affecting one part of the GetResponse application. Some API functions may be unavailable - popups could have problem with reload or performance in opening (SMB, MAX from DataCenter EU and US - sites exposed in Europe and Asia). We're working hard to fix the issues as quickly as we can.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved. Components affected: Landing Pages - Operational (SMB, MAX from DataCenter EU and US)
The issue has been identified and a fix is being implemented. Components affected: Landing Pages - Partial Outage (SMB, MAX from DataCenter EU and US)
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress. Components affected: Landing Pages - Partial Outage (SMB, MAX from DataCenter EU and US)
Report: "Email Delivery Interruption Affecting EU and US DataCenter Clients"
Last updateSome newsletters were held up in the delivery process between 12:00 and 20:00 UTC. This affects only customers with old editors. All messages had been sent by 17.04.2024, 10:00 UTC, and the affected customers had been informed. The failure affected SMB clients as well as MAX from DataCenter EU and US. The issue has been resolved and no further problems are occurring.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Affected areas - Max EU.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Services Issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue"
Last updateThis incident has been resolved.
Our developers are working on solving the root cause of the issue. Thank you for your patience!
Report: "Ongoing Service Issue"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!
We're experiencing an issue with one of our services. Our team is working on a solution. We will keep you updated on the progress. We are experiencing issues with EU MAX clients. It does not concern SMB and US MAX.
Report: "Ongoing Service Issue"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We're experiencing an issue with one of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "Ongoing Service Issue"
Last updateThis incident has been resolved.
We're experiencing an issue with one of our services. Our team is working on a solution. We will keep you updated on the progress.
Report: "issue with CDN provider"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We're working on fixing the root cause of the issue. We'll let you know when it's resolved. Thanks for your patience!
We are continuing to investigate this issue.
We're expecting issues affecting landing pages loading. Some users may see an error page when trying to open their page. We're investigating the issue and will keep you updated on the progress.
We are currently investigating this issue.
Report: "Loading The Webinar Presentation Issues"
Last updateWe've resolved the issue affecting webinars. Apologies for the inconvenience!
Events should start without issues. We continue to monitor the situation. Some recordings and other event data may be corrupted or inaccessible. Some components of the account panel may be temporarily unavailable (e.g. manual confirmation of registration, contact groups). We are working continuously and will keep you informed about everything. We are sorry for any inconveniences and thank you for your understanding.
We're still working to fix the issue. Thank you for your understanding.
We're aware of delays when loading the webinar presentation. We're working hard to fix the issue as soon as possible. Thank you for your patience!
Report: "Issues with our LiveChat"
Last updateThis incident has been resolved.
We’re experiencing temporary server issues with our LiveChat provider. Chatting with Customer Success Team will be limited.
Report: "Issues with log into GetResponse"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!
Report: "Workflows Issues"
Last updateWe're happy to report that everyone should now be able to save and publish their workflows.
Some users may not be able to use automation module. We're aware of the issue and are working on a fix. We'll keep you posted.
Report: "Issues with log into GetResponse"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!
Report: "Issues with our API and User Panel"
Last updateWe're happy to report that we've resolved the issue affecting our API. Everything's back in working order. Apologies for any disruption to your day.
We're experiencing issues with our API affecting numerous parts of the GetResponse application. Some API functions may be unavailable. We're working hard to fix the issues as quickly as we can.
Report: "Workflows Issues"
Last updateWe're happy to report that workflows are working according to their current settings. Apologies for any disruptions to your day.
Customers who've edited their workflows may be noticing that the workflows are working according to their prior settings. We're aware of the issue and are working hard to fix the cause. We'll bring you updates as soon as possible.
Report: "Editor Issues"
Last updateWe're happy to report that workflows are back to normal. Apologies for the inconvenience.
We're experiencing issues that cause delays in workflow performance. We're still investigating the issue and will let you know when it's fixed. Thank you for your patience.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Customers who've edited their message draft may be noticing issues with savings. We're aware of the issue and are working hard to fix the cause. We'll bring you updates as soon as possible.
Report: "Issues with log into GetResponse"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!
Report: "Issues with log into GetResponse"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!
Report: "Issues with log into GetResponse"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
We are continuing to investigate this issue.
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!
Report: "Marketing Pages Issues"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
We are continuing to investigate this issue.
We're experiencing issues which may affect parts of the GetResponse application. Some users may see an error page when trying to set up a free trial account. We're working on a fix and will keep you updated.
Report: "Performance Issues with GetResponse platform"
Last updateWe're happy to report that we've resolved the issue affecting performance. Everything's back in working order. Apologies for any disruption to your day.
We're experiencing issues with access to the GetResponse platform. Some functions may work with a delay or be unavailable. We're working hard to fix the issues as quickly as we can.
Report: "Issues with log into GetResponse"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!
Report: "Network Issues"
Last updateWe're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Apologies for the inconvenience.
Our developers are working on solving the root cause of the issue and we'll let you know when it's fixed. Thank you for your patience.
We're experiencing intermittent network issues. Some services may be delayed. Please bear with us as we're working on a solution. We'll keep you updated on our progress.
Report: "Issues with log into GetResponse"
Last updateWe've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!
Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!