Is GetFeedback Down Right Now? Check if there is a current outage ongoing.

We are currently investigating this issue.

This issue has been resolved.

http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

We experienced a issue where GetFeedback was unreachable. This issue is now resolved

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This issue has been resolved. Dashboards and survey responses are now loading.

We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

This incident has been resolved.

We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

This incident has been resolved.

We are currently investigating the issue. Status will be updated accordingly pending investigation.

The issue has been resolved.

We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

The issue has been resolved and results are available to view.

We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

This incident has been resolved. Web campaigns are displaying again without any errors.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We're investigating an issue impacting the ability to view results on the GetFeedback platform.

All data is restored.

Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

Users unable to view survey responses on their dashboards during this period

We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

This incident has been resolved and results are now loading in the GetFeedback platform.

We are continuing to investigate this issue.

We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

This issue has been resolved. Users may need to log out and log back in if the loading issues persist.

We're investigating an issue impacting the ability to view results on the GetFeedback platform.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved and dashboards are now available.

There is an in-progress update impacting the ability to view dashboards in GetFeedback. Investigation is underway.

This incident has been resolved.

We are aware of users experiencing issues accessing their responses and dashboards this morning. Our database engineers have been notified and are working to resolve the issue as soon as possible and investigate long-term solutions.

We have restored all data in app for our clients and they should have full access as of now. We will continue to monitor dashboards, and will be conducting a postmortem to ensure this issue dos not occur again

We continue work to restore data to clients. Response data from May 8th before 11am PT isn't viewable in app for all customers, but is available through an export and Insights. The issue is only affecting GF Direct customers in our US data center. We'd like to reiterate that no customer data was lost. We'll continue to provide updates when possible

We have found and resolved the issue involving time-out errors and load failures. Clients should be able to log in without issue. We continue to restore client data back to response tables

we're aware of GetFeedback failing to load and erroring out. We're looking into the issue and will provide updates as they become available

We are working to restore client data back to response tables. No data has been lost, and clients should slowly see their data populating over the course of the day. It unfortunately could take a few hours to restore all client's data, we'll provide an estimate when possible.

We have found the source of the issue and are working on a fix

We continue to look into the issue.

We are aware of clients reporting their responses no longer appearing in response table and only being available in exports. We're currently investigating the issue and will provide updates as they become available

We have found the cause of the issue, and addressed it. All services should be running normally.

We are seeing a recurrence of errors and slow performance across for a select number of customers and are investigating the issue. We will relay information as it becomes available

This incident has been resolved.

We have identified the issue and addressed it, GFB should now work without error messages or slowness. Apologies for the inconvenience

We're currently aware of an issue that is causing errors to appear across the product, along with general slowness. Our engineering team is currently investigating and we will relay updates as they become available.

After closely monitoring today, we are happy to report we believe the issue has been addressed. All features have been enabled for all costumers this morning. Thank you for your patience while we addressed this issue.

We are seeing almost no errors and very snappy performance for the last while. Public API performance has also been consistently stable. We’ll continue to monitor for a while before officially closing the incident, but we’re cautiously optimistic that we’ve resolved the issue.

A potential root cause for the disruption has been found and we are coordinating with our vendors to remedy the situation. We’re no longer seeing high error rates, and performance is satisfactory. The Public API has some slightly degraded performance but is functional. The total metrics in the campaigns overview page is currently still unavailable, which show the totals as zero in the list and activity chart (customers can see these by clicking into each campaign). We will update with more information when we the remediation changes have been applied

We have re-enabled our public API and are monitoring to see the effects of the latest changes to address the issue.

In an effort to further pinpoint the issue, we are temporarily turning off Public API to measure impact . Will be monitoring and turning it back on shortly.

After monitoring over the weekend, it appears our efforts have slightly improved performance. We continue to investigate the issue and work with our vendor to address the degraded performance.

We've deployed another improvement in an effort to further reduce the slowness and are monitoring to ensure stability.

We deployed an updated version of the Public API which should improve performance and stability. We continue to work with our vendor to fully address the issue

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are seeing improvements in the performance and are monitoring to ensure stability, however issue is still present. We will update once the issue has been fully resolved.

The Public API has been reenabled for the past couple hours, without any major issues. We believe the issue has been resolved, and will continue to monitor to ensure this does not occur again.

We are seeing improvements in the performance and are monitoring to ensure stability and will update once the issue has been fully resolved.

We are still working on resolving the issue and will provide meaningful updates as they come

We are continuing to work on a fix for this issue.

The issue has been identified and we are working with ScaleGrid support in order to fix this.

From around 3:10 to 3:30 PM, GetFeedback experienced intermittent access issues due to a third-party hosting provider. The incident is resolving now. If you have any further troubles accessing the GetFeedback platform, please email help@getfeedback.com.

This incident has been resolved.

We have identified the issue and are currently deploying a fix. Email deliverability and Workspaces are currently fully operational. Survey dashboards are still experiencing degraded performance.

GetFeedback Direct survey responses, dashboards, and email deliverability services are currently experience degraded performance. Our Engineering team is currently investigating.

The issue has been resolved, users should be able to log into their accounts without issue. Apologies for the interruption.

We are continuing to work on a fix for this issue.

Login issues have been corrected and credentials are now working as expected.

We are aware of some users experiencing issues when trying to change their login credentials for GetFeedback. We have identified the issue and are currently working on addressing. Apologies for the inconvenience

On March 3, 2022 at around 12:22 PM, GetFeedback Direct experienced an issue where the application would load and then redirect to a blank screen. This was due to deployment upgrades and the incident was resolved shortly after at around 12:29 PM.

This incident has been resolved. We will continue to monitor. If users have any issues, please contact help@getfeedback.com

Site loading issues have been narrowed down to being due to AWS unavailability.

We are continuing to investigate this issue.

Site availability for GetFeedback Direct is intermittent at the moment. We are investigating and working to get this resolved as soon as possible.

This incident has been resolved.

We are currently experiencing a technical issue where users are unable to visit app.getfeedback.com/home. The current workaround is for users to navigate directly to app.getfeedback.com/surveys Our team is has identified the issue and are working to restore full service. Survey data, distribution, and collection are not affected.

This incident has been resolved.

We are currently investigating, however, in the meantime you can export in-page widget data using Workspaces (please view our support article <a href="https://support.usabilla.com/hc/en-us/articles/360013017239-How-to-create-exports-within-a-Workspace">here</a> on how you can export data in Workspaces) if you are an admin of your account or you can reach out to <a href="mailto:support@usabilla.com">support@usabilla.com</a> for assistance.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating, however, in the meantime you can export in-page widget data using Workspaces (please view our support article <a href="https://support.usabilla.com/hc/en-us/articles/360013017239-How-to-create-exports-within-a-Workspace">here</a> on how you can export data in Workspaces) if you are an admin of your account or you can reach out to <a href="mailto:support@usabilla.com">support@usabilla.com</a> for assistance.

GetFeedback Direct Engineers will be attempting to restore answers missing on Form questions on Friday, Nov. 5 If you have any further questions, please contact help@getfeedback.com

A fix has been implemented and new answers to Form questions should now be populating in the Results section of GetFeedback. Our team is now working to repair the missing responses that were received between the beginning of the outage and this fix.

Users of GetFeedback Direct who have the "Form" question types in their survey are experiencing an issue where answer data is not populating. Our team has identified the issue and are working to deploy a fix.

GetFeedback Digital services are operational with the following exceptions. These services have been temporarily disabled to ensure performance: - App Exports - In-page Exports - Mail Exports - Passive Feedback Exports - Campaign Exports - Automated Exports The team is investigating and is hoping to have the above services restored soon. If you are seeking to extract data, you will still be able to use Workspaces and our Public API. For any further GetFeedback Digital assistance, please contact support@usabilla.com.

All GetFeedback Digital services are back online except Automated Exports. Our team is continuing to investigate.

GetFeedback Digital services are beginning to slowly come back online. There still may be performance issues while our team fully restores service.

The GetFeedback Digital Public API has now been turned back on.

In order to further investigate the issue, we have had to turn off some features of GetFeedback Digital. These features will affect the following: - New feedback items from various products will temporarily not show up in the legacy application dashboard. - Campaign analytics will temporarily not be updated in real-time. - Exports won’t be working temporarily. - Hard deletion of data will be delayed temporarily. No data will be lost. These are just temporary delays.

GetFeedback Digital is experiencing performance issues. The GetFeedback Digital Public API has been turned off temporarily while we investigate.

This incident has been resolved.

Our engineering team is investigating a service issue with one of our third-party vendors. This is affecting the viewing of responses, summary reports, and dashboards.

This incident has been resolved.

Dashboards and responses likely to be intermittently unavailable due to system upgrade. This should take no longer than one hour.

This incident has been resolved.

Engineers at our vendor continue to work to mitigate the impact on the apps.

The underlying vendor issue has been found and a fix is being implemented.

We are currently seeing elevated error rates due to an issue at one of our vendors. These errors may be related to Salesforce integration. We are monitoring the situation and will provide an update once we have one.

This incident has been resolved. If you are experiencing any further issues, please reach out to help@getfeedback.com

Our engineers have identified a root cause and implemented a fix. We are currently monitoring the performance as our email service comes back online. There may be degraded performance.

The GetFeedback in-app email service is currently unavailable. Our engineering team is currently investigating. Updates will be provided here once available.

This incident has been resolved.

GetFeedback is experiencing an interruption to our images and image uploader. This is due to an issue with our third-party image host. Our engineers are working in tandem with our third-party image host to investigate and restore image service.

We experienced technical issues displaying dashboards and survey responses. There is no data loss or misses.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

GetFeedback is experiencing service interruption. Our engineers are working actively to investigate and restore service.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing technical issues displaying dashboards and survey responses at the moment. Our engineers are currently troubleshooting this and we are still collecting responses. There should not be any data loss or misses. Thanks for your patience as we look into this further!

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with loading or viewing the standard GetFeedback background images in our theme builder. This is impacting email template background images as well. Theme colors, and other settings should be unaffected. Thanks for your patience as we look into this further!

This incident has been resolved. This issue only affected the visibility of response data within the GetFeedback app. Response data is now visible again in real time. Thank you for your patience.

We are continuing to work on a fix for this issue. Thanks for your patience as we get this issue resolved. Surveys should still continue to collect responses, and no survey responses will be lost due to this issue.

We're seeing delays in loading survey responses, dashboards, and pushes to Salesforce. Survey responses are still being collected on live surveys, and should not be impacted long term.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating reports of loading issues within our response tables, dashboards, and summary report tools. While users may experience issues viewing responses, live surveys are not affected and all responses are being collected without issue.

This incident has been resolved and our team is in the process of reviewing the incident date, performing a postmortem, and ensuring similar incidents are prevented. While all survey data is being captured without issue, some accounts may experience delays in reviewing data and syncing to Salesforce for up to 24 hours following this post. We appreciate your patience!

The underlying issue has been identified, resolved, and GetFeedback is operating as normal. Our team will continue to monitor and investigate. Please reach out to help@getfeedback.com if any further issues are experienced.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware of an issue causing application errors across our platform. Our team is working to resolve this. We will update here as we make progress.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Newly uploaded images should now be saving in the survey builder without issue, and the issue should be resolved. We'll continue monitoring the situation to make sure we're all clear.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Uncached images or newly uploaded images aren't saving in the survey builder. We're working with our image hosting partner and monitoring the situation closely. Images embedded within live surveys should't be affected.

We have resolved the errors with our Automated Email and SMS features. Any outbound messages sent to GetFeedback since approximately 3:45pm PDT on 9/25 may have not made it to GetFeedback to send. We recommend following instructions on the following SFDC help page to resend these messages manually if your Salesforce instance is not set up to automatically retry: https://help.salesforce.com/articleView?id=workflow_tracking_outbound_message_delivery_status.htm&type=5

We are investigating reports of sending failures for Automated Emails and SMS surveys. We recommend not initiating sends through these features at this time. We appreciate your patience and will update here as soon as more information is available.

This incident has been resolved.

All issues with our application home page not loading have now been resolved. Thank you for your patience!

We are continuing to investigate this issue.

We are currently looking into an issue where the application home screen is not loading for some customers. Surveys do not appear to be impacted at this time.

Our image hosting partner has reported that the issue is solved. All image uploads within GetFeedback are functioning as expected. Please reach out to help@getfeedback.com if you continue to run into any issues.

Image uploads within the GetFeedback survey builder are failing intermittently. Our image hosting partner has identified the issue and is working on a fix. We will update when we have more information.

This incident has been resolved.

The CRM platform GetFeedback utilizes is experiencing issues with email deliverability. We will send out replies to support inquiries as soon as possible.