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Genially is currently Operational

Last checked 2025-06-14T13:35:55.915Z from Genially's official status page

Historical record of incidents for Genially

Jun 10, 2025

Report: "Issues with AI Features in the Editor"

Last update 2025-06-10T11:20:37.960Z

identified2025-06-10T11:20:37.957Z

Due to ongoing issues with OpenAI services, some of the AI-powered features in our editor may not work as expected. We’re closely monitoring the situation and will restore full functionality as soon as the issue is resolved.

Jun 4, 2025

Report: "Timeout on genially viewer"

Last update 2025-06-04T10:34:27.442Z

resolved2025-06-04T10:34:27.427Z

This incident has been resolved.

monitoring2025-06-04T10:28:27.123Z

A fix has been implemented and we are monitoring the results.

investigating2025-06-04T10:22:40.070Z

We are currently investigating this issue.

Report: "Timeout on genially viewer"

Last update 2025-06-04T10:34:00.000Z

Resolved2025-06-04T10:34:00.000Z

This incident has been resolved.

Monitoring2025-06-04T10:28:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-06-04T10:22:00.000Z

We are currently investigating this issue.

May 27, 2025

Report: "500 errors in some creations"

Last update 2025-05-27T09:47:32.203Z

resolved2025-05-27T09:47:32.189Z

This incident has been resolved.

identified2025-05-27T09:17:26.559Z

The issue has been identified and a fix is being implemented.

investigating2025-05-27T09:05:20.868Z

In some creations our users receive a 500 errors entering to view and live sessions

Report: "500 errors in some creations"

Last update 2025-05-27T04:47:00.000Z

Resolved2025-05-27T04:47:00.000Z

This incident has been resolved.

Identified2025-05-27T04:17:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-27T04:05:00.000Z

In some creations our users receive a 500 errors entering to view and live sessions

May 20, 2025

Report: "Bad Gateway errors in the View"

Last update 2025-05-20T17:27:18.284Z

resolved2025-05-20T17:27:18.268Z

This incident has been resolved.

monitoring2025-05-20T16:21:18.510Z

We are continuing to monitor for any further issues.

monitoring2025-05-20T16:21:07.467Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-20T15:15:42.019Z

We are currently investigating this issue.

May 9, 2025

Report: "Problems in View and Editor with Firefox browsers"

Last update 2025-05-09T11:53:00.030Z

resolved2025-05-09T11:53:00.008Z

This incident has been resolved.

identified2025-05-09T11:13:42.416Z

The issue has been identified and a fix is being implemented.

investigating2025-05-09T10:54:33.263Z

We detected an issue when users open their creations to edit or share

Apr 15, 2025

Report: "The layer order is reversed when users open their Geniallys in the Editor"

Last update 2025-04-15T12:03:33.622Z

resolved2025-04-15T07:46:00.000Z

At 06:40 UTC we introduced a change in production that provoked the layers order is reversed when users open their Geniallys in the Editor. Due to autosave, these changes were automatically published to the View, affecting all the creations opened during this incident.

Apr 1, 2025

Report: "Error getting geniallys in dashboard"

Last update 2025-04-01T18:30:22.082Z

resolved2025-04-01T18:30:22.066Z

This incident has been resolved.

identified2025-04-01T17:55:01.015Z

The issue has been identified and a fix is being implemented.

Report: "PDF Download is not working properly"

Last update 2025-04-01T13:35:16.127Z

resolved2025-04-01T13:35:16.111Z

This incident has been resolved.

investigating2025-04-01T09:38:41.382Z

We are currently investigating this issue.

Report: "View not loading"

Last update 2025-04-01T09:32:16.073Z

resolved2025-04-01T09:32:16.058Z

This incident has been resolved.

monitoring2025-04-01T07:47:10.419Z

A fix has been implemented and we are monitoring the results.

identified2025-04-01T07:43:36.089Z

The issue has been identified and a fix is being implemented.

investigating2025-04-01T07:43:15.869Z

We are currently investigating this issue.

Mar 18, 2025

Report: "Unable to Import Google Slides into Genially"

Last update 2025-03-18T09:33:34.086Z

resolved2025-03-18T09:33:34.070Z

This incident has been resolved.

investigating2025-03-17T17:16:57.921Z

Users are unable to import Google Slides into Genially. When attempting to do so, the process either fails to complete or the imported slides do not display correctly.

Mar 13, 2025

Report: "Problem with DNS"

Last update 2025-03-13T14:00:13.534Z

resolved2025-03-13T14:00:13.520Z

This incident has been resolved.

monitoring2025-03-13T13:29:36.687Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-13T12:06:42.211Z

We are currently investigating this issue.

Report: "Issue Loading Our Viewer in Genially"

Last update 2025-03-13T13:29:22.565Z

resolved2025-03-13T13:29:22.548Z

This incident has been resolved.

monitoring2025-03-13T11:40:35.755Z

A fix has been implemented and we are monitoring the results.

identified2025-03-13T11:37:39.451Z

The issue has been identified and a fix is being implemented.

investigating2025-03-13T11:32:07.463Z

We are experiencing issues when trying to load our viewer in Genially. Users report that the viewer either fails to load completely, takes too long, or displays an error message. This issue is affecting multiple users across different browsers and devices.

Mar 11, 2025

Report: "PPTX and PDF Import not working"

Last update 2025-03-11T17:04:14.813Z

resolved2025-03-11T17:04:14.797Z

This incident has been resolved.

investigating2025-03-11T15:44:46.112Z

We are currently experiencing an issue with the PPTX and PDF import feature in Genially. Users may be unable to upload or convert these file formats at the moment. Our team is investigating the cause and working on a fix. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as possible. Thank you for your understanding.

Report: "Incident with scheduled maintenance"

Last update 2025-03-11T13:40:11.245Z

resolved2025-03-11T13:40:11.228Z

This incident has been resolved.

investigating2025-03-11T12:57:27.529Z

We are currently performing updates on some of our services. During this time, you may experience temporary disruptions or degraded performance. Our team is working to complete the updates as quickly as possible. Thank you for your patience and understanding.

Mar 5, 2025

Report: "Drag elements in the editor is failing"

Last update 2025-03-05T15:25:04.439Z

resolved2025-03-05T11:03:41.374Z

An improvement introduced in the editor provoked the issue

identified2025-03-05T10:00:25.000Z

The issue has been identified and a fix is being implemented.

Feb 28, 2025

Report: "AI services are disrupted"

Last update 2025-02-28T10:35:16.328Z

resolved2025-02-28T10:35:16.304Z

This incident has been resolved.

monitoring2025-02-28T10:24:07.210Z

The generative AI feats related with translations, content improvements, interactive questions and images are failing because a provider problem. We are in communication with the provider to resolve the issue

investigating2025-02-28T09:24:41.659Z

We are investigating the issue it may be related with one of our providers

investigating2025-02-28T09:17:11.772Z

We are currently investigating this issue.

Feb 25, 2025

Report: "Payments it's not working in Europe"

Last update 2025-02-25T09:45:42.239Z

postmortem2025-02-25T09:36:10.555Z

While a network infrastructure maintentance related with application load balancers for our payments service in Europe, we had missconfiguration with an intern traffic policy. That impacted in the purchase process and in the prices of the website. During 26 minutes the whole purchase process was blocked during the incident, and the website was showing incorrect 0€ prices for users from Europe. This incident didn't affected to the recurrent payments of existing customers from any country

resolved2025-02-24T11:25:03.126Z

An internal network issue has been identified and fixed

investigating2025-02-24T10:55:26.000Z

The plans pages in the web shows 0 instead the real prices, and in the setting plan page the customer can´t operate

Feb 6, 2025

Report: "Guests cannot enter the geniallys they are invited to"

Last update 2025-02-06T10:24:27.818Z

postmortem2025-02-06T09:10:29.610Z

This incident was caused because a bug introduced accidentally with an improvement deployed in our product. The incident was resolved after 6 hours and impacted in all the guests that were trying to access to edit geniallys. The editor was showing an error page “_You don’t have permissons to access this genially”_. Most of the time of this incident was caused because our detection time of the incidence. We introduced a fix to avoid this problem and defined different actions to detect more soon this kind of situations and improve our detection time

resolved2025-02-04T19:08:00.000Z

Users with guests role received a 403 error when tried to enter to genially editor

Nov 29, 2024

Report: "Auth operational"

Last update 2024-11-29T14:00:57.884Z

resolved2024-11-29T14:00:57.871Z

Auth is now operational and working properly