Historical record of incidents for Gemini Exchange
Report: "Institutional Applications are Currently Delayed - Documentation Upload Degraded"
Last updateWe are currently investigating an issue impacting documentation upload for Institutional applications. All customer accounts and funds remain secure. Further updates to follow.
Report: "eOTC Partial Outage"
Last updateWe are continuing to investigate this issue.
We are currently investigating an issue where some users are unable to connect to eOTC from the Gemini website. All assets remain secure. Further updates to follow.
Report: "Partial Outage - eOTC Interfaces"
Last updateWe are currently investigating an issue where some users are unable to connect to eOTC from the Gemini website. All assets remain secure. Further updates to follow.
Report: "Viewing Gemini Credit Card details - Degraded Performance"
Last updateWe are currently investigating an issue resulting in the degraded performance of viewing Gemini Credit Card details. All customer accounts and funds remain secure. Further updates to follow.
Report: "Password Reset Degraded Performance"
Last updatePassword reset functionality is currently experiencing degraded performance due to CAPTCHA issues. All customer accounts and funds remain fully secure. We will provide updates as soon as more information becomes available.
Report: "Credit Card registration temporarily unavailable"
Last updateGemini credit card registration is currently experiencing degraded performance. Updates will be provided once they are available. Thank you for your patience.
Report: "Scheduled Maintenance - FIX Market Data"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Users may experience temporary disconnects on FIX market data sessions.
Report: "Scheduled Maintenance - Deposits, Withdrawals, Settlements, Clearing & Instant Orders"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Users may experience brief delays in deposits, withdrawals, settlements/clearing and Instant Orders
Report: "Some Mobile Network Carriers are Experiencing Network Delays"
Last updateThis incident has been resolved.
We are currently investigating an issue impacting degraded performance of SMS 2FA for some users. All customer accounts and funds remain secure. Further updates to follow.
Report: "Forgot Password on Mobile App not Working"
Last updateThis incident has been resolved.
Forgot Password on the mobile app is failing, please use the web experience to reset password while we investigate this issue.
Report: "Scheduled Maintenance - REST and Websockets API"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Gemini Spaceship will undergo scheduled maintenance on Friday, May 30, 2025 from approximately 2:30pm - 3:30pm ET. During this time, users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.
Report: "Some Mobile Network Carriers are Experiencing Network Delays"
Last updateThis incident has been resolved.
We are currently investigating an issue impacting degraded performance of SMS 2FA for some users. All customer accounts and funds remain secure. Further updates to follow.
Report: "Forgot Password on Mobile App not Working"
Last updateThis incident has been resolved.
Forgot Password on the mobile app is failing, please use the web experience to reset password while we investigate this issue.
Report: "Gemini Credit Card Dashboard - Degraded Performance"
Last updateThis incident has been resolved.
We are currently investigating an issue resulting in the degraded performance of the Gemini Credit Card Dashboard. All customer accounts and funds remain secure. Further updates to follow.
Report: "Gemini Credit Card Dashboard - Degraded Performance"
Last updateThis incident has been resolved.
We are currently investigating an issue resulting in the degraded performance of the Gemini Credit Card Dashboard. All customer accounts and funds remain secure. Further updates to follow.
Report: "SOL/SPL Withdrawals - Temporarily Delayed for Some Customers"
Last updateThis incident has been resolved.
We are currently investigating an issue regarding SOL/SPL withdrawals being temporarily delayed for some customers. All customer accounts and funds remain secure. Further updates to follow.
Report: "Scheduled Maintenance - BCH and DOGE"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
BCH and DOGE deposits and withdrawals will be disabled for 3 hours on May 29th between 4:30pm-7:30pm ET.
Report: "SOL/SPL Withdrawals - Temporarily Delayed for Some Customers"
Last updateThis incident has been resolved.
We are currently investigating an issue regarding SOL/SPL withdrawals being temporarily delayed for some customers. All customer accounts and funds remain secure. Further updates to follow.
Report: "ETH/USD Limit Order Confirmation Screen Error"
Last updateWe are continuing to investigate this issue.
We are currently investigating an issue affecting the limit order confirmation screen for ETH/USD on the Gemini mobile app. We are deploying a fix as part of 25.527.1, please ensure to use the latest version of the app. All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.
Report: "API Settings Page Currently Down"
Last updateThis incident has been resolved.
The API Settings Page is currently down but we are working on identifying and resolving the issue. We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.
Report: "ETH/USD Limit Order Confirmation Screen Error"
Last updateWe are continuing to investigate this issue.
We are currently investigating an issue affecting the limit order confirmation screen for ETH/USD on the Gemini mobile app. We are deploying a fix as part of 25.527.1, please ensure to use the latest version of the app.All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.
Report: "API Settings Page Currently Down"
Last updateThis incident has been resolved.
The API Settings Page is currently down but we are working on identifying and resolving the issue.We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.
Report: "DOT Deposits May Experience Temporary Delays"
Last updateThis incident has been resolved.
We are currently investigating delays regarding deposits of DOT. All customer accounts and funds remain secure. Further updates to follow.
Report: "Crypto Deposits Degraded Performance"
Last updateThis incident has been resolved.
LTC, DOGE, BCH, AVAX, and DOT deposits are experiencing degraded performance. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Report: "DOT Deposits May Experience Temporary Delays"
Last updateThis incident has been resolved.
We are currently investigating delays regarding deposits of DOT. All customer accounts and funds remain secure. Further updates to follow.
Report: "Delays in Processing Crypto Deposit and Withdrawals"
Last updateThis incident has been resolved.
We are currently investigating delays in processing Crypto Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Report: "XRP Deposit & Withdrawal Delayed Processing"
Last updateThis incident has been resolved.
We are experiencing issues processing XRP deposits and withdrawals. All customer accounts and funds remain secure. Updates will be provided once they are available.
Report: "Crypto Deposits Degraded Performance"
Last updateThis incident has been resolved.
LTC, DOGE, BCH, AVAX, and DOT deposits are experiencing degraded performance. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Report: "Gemini Credit Card Support - Temporarily Unavailable"
Last updateThis incident has been resolved.
The Gemini Credit Card support hotline is currently temporarily unavailable due to a system update. We are actively working to restore this service as soon as possible. In the meantime, for any credit card-related inquiries, please submit a request through our support request form through the link here: https://support.gemini.com/hc/en-us/requests We appreciate your patience and understanding.
Report: "Delays in Processing Crypto Deposit and Withdrawals"
Last updateThis incident has been resolved.
We are currently investigating delays in processing Crypto Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Report: "XRP Deposit & Withdrawal Delayed Processing"
Last updateThis incident has been resolved.
We are experiencing issues processing XRP deposits and withdrawals. All customer accounts and funds remain secure. Updates will be provided once they are available.
Report: "Gemini Credit Card Support - Temporarily Unavailable"
Last updateThis incident has been resolved.
The Gemini Credit Card support hotline is currently temporarily unavailable due to a system update. We are actively working to restore this service as soon as possible.In the meantime, for any credit card-related inquiries, please submit a request through our support request form through the link here:https://support.gemini.com/hc/en-us/requestsWe appreciate your patience and understanding.
Report: "Scheduled maintenance - Deploying of Trading Alert Service"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
During this time, customers may experience delay in receiving emails. All systems will continue to be operational.All customer accounts and funds remain secure.
Report: "Litecoin Deposits and Withdrawals Temporarily Paused"
Last updateThis incident has been resolved.
We are currently experiencing delays with processing Litecoin (LTC) deposits and withdrawals. Please note that all customer funds and accounts remain safe. We will share updates as soon as more information becomes available.
Report: "Portfolio Charts Delayed"
Last updateThis incident has been resolved.
Portfolio charts are currently delayed. All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.
Report: "Scheduled Maintenance - REST, FIX and Websockets API"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Gemini Spaceship will undergo scheduled maintenance on Tuesday, May 27th from approximately 5:30pm - 6:30pm ET. During this time, users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.
Report: "Litecoin Deposits and Withdrawals Temporarily Paused"
Last updateThis incident has been resolved.
We are currently experiencing delays with processing Litecoin (LTC) deposits and withdrawals. Please note that all customer funds and accounts remain safe. We will share updates as soon as more information becomes available.
Report: "Portfolio Charts Delayed"
Last updateThis incident has been resolved.
Portfolio charts are currently delayed. All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.
Report: "Polkadot Deposit/Withdrawal Processing Delays"
Last updateThis incident has been resolved.
We are currently investigating delays in processing Polkadot Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Report: "Polkadot Deposit/Withdrawal Processing Delays"
Last updateThis incident has been resolved.
We are currently investigating delays in processing Polkadot Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Report: "Temporary Sign-in issues for the Gemini Website and Mobile app"
Last updateThis incident has been resolved.
We are investigating reports of some users being unable to sign in and will share more updates here as our investigation progresses. All customer accounts and funds remain secure. Further updates to follow.
Report: "Temporary Sign-in issues for the Gemini Website and Mobile app"
Last updateThis incident has been resolved.
We are investigating reports of some users being unable to sign in and will share more updates here as our investigation progresses. All customer accounts and funds remain secure. Further updates to follow.
Report: "Temporary Issues Affecting Passkey, Device Authorization, and Login Issues for Some Customers"
Last updateIf you're encountering problems related to Passkey login, device authorization, or making withdrawals, please try logging out of your account completely (do not just close the app), then log back in. This action can often resolve the issue. We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.
Report: "Some Instant Orders Being Rejected"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Temporary Issues Affecting Passkey, Device Authorization, and Login Issues for Some Customers"
Last updateIf you're encountering problems related to Passkey login, device authorization, or making withdrawals, please try logging out of your account completely (do not just close the app), then log back in. This action can often resolve the issue.We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.
Report: "Some Instant Orders Being Rejected"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Email Delivery Partial Outage"
Last updateThis incident has been resolved.
Gemini has identified an incident impacting automated emails such as password resets and order confirmations.
Report: "ID Upload Degraded on iOS 18.4 Mobile App"
Last updateiOS 18.4 Mobile App users are currently experiencing an issue with ID upload. Team is aware and working on a fix. All customers funds remain secure.
Report: "Email Delivery Partial Outage"
Last updateThis incident has been resolved.
Gemini has identified an incident impacting automated emails such as password resets and order confirmations.
Report: "ID Upload Degraded on iOS 18.4 Mobile App"
Last updateiOS 18.4 Mobile App users are currently experiencing an issue with ID upload. Team is aware and working on a fix. All customers funds remain secure.
Report: "XRP Deposit & Withdrawal Temporarily Unavailable"
Last updateThis incident has been resolved.
We are experiencing issues processing XRP deposits and withdrawals. All customer accounts and funds remain secure. Updates will be provided once they are available.
Report: "Unexpected error message when attempting to download account statement."
Last updateThis incident has been resolved.
We are aware that some customers are receiving an unexpected error message when attempting to download their April 2025 account statement. Our team is actively investigating this issue. We will provide further updates as soon as more information becomes available. All customer accounts and funds remain completely secure.
Report: "Delays in Marking Crypto Withdrawals as Successful"
Last updateThis incident has been resolved.
We are currently investigating delays in marking crypto withdrawals as successful for some customers. All customer accounts and funds remain secure. Further updates to follow.
Report: "Gemini App is down"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Degraded Performance – Account Registration on Android App"
Last updateThis incident has been resolved.
Android app clients are experiencing issues uploading documentation. Please utilize web platform to upload during investigation. Updates will be provided once they are available.
Report: "Mobile Homepage - Credit Card Linking Issue"
Last updateThis incident has been resolved.
We are currently investigating an issue regarding Credit Card linking on the Mobile Homepage. All customer accounts and funds remain secure. Further updates to follow.
Report: "SOLGUSD Temporarily Disabled"
Last updateThis incident has been resolved.
Trading on the SOLGUSD market is currently paused. New orders cannot be placed at the moment.
Report: "Staking Withdrawals /Unstaking delayed."
Last updateThis incident has been resolved.
Staking Withdrawals and Unstaking are currently experiencing degraded performance due to stuck lifecycles within Staking Service. As a result, Staking Withdrawals and Unstaking may be delayed. All customer accounts and funds remain fully secure. Further updates to follow.
Report: "Partial Outage - Gemini Web and Mobile Interfaces"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are working on implementing a fix.
We are investigating reports of some users receiving timeout errors when attempting to access the Gemini Web or Mobile interfaces. We will share further updates here as our investigation progresses.
Report: "Partial Outage - Order Placement Via Gemini Web Interface"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue preventing orders from being placed on ActiveTrader. All customer accounts and funds remain secure. Further updates to follow.
Report: "Partial Outage - Gemini Web and Mobile Interfaces"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of users experiencing timeouts when attempting to reach the Gemini web and mobile interfaces.
Report: "Gemini site is currently down"
Last updateThis incident has been resolved.
We are currently investigating an issue causing the Gemini site to currently be down. All customer accounts and funds remain secure. Further updates to follow.
Report: "Crypto Deposits Currently Delayed"
Last updateThis incident has been resolved.
We are currently investigating an issue regarding delays of crypto deposits. All customer accounts and funds remain secure. Further updates to follow.
Report: "REST API - /v1/book Intermittent Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports of some user receiving errors when requesting the /v1/book REST endpoint. All customer accounts and funds remain secure. Further updates to follow.
Report: "Customer Deposit Address Generation - Degraded Performance"
Last updateThis incident has been resolved.
We are currently investigating an issue regarding Customer Deposit Address Generation. All customer accounts and funds remain secure. Further updates to follow.
Report: "PPI Deposits in UK Currently Delayed"
Last updateThis incident has been resolved.
We are currently investigating an issue affecting delays regarding PPI deposits in UK . All customer accounts and funds remain secure. Further updates to follow.
Report: "Gemini Credit Card Dashboard - Degraded Performance"
Last updateThis incident has been resolved.
We are currently investigating an issue resulting in the degraded performance of the Gemini Credit Card Dashboard. All customer accounts and funds remain secure. Further updates to follow.
Report: "EU Customers May Be Unable to Withdraw USDT"
Last updateThis incident has been resolved.
We are currently investigating USDT withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Report: "Investigating issue affecting GUSD and other spot crypto Pair Visibility on Derivatives Accounts"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating an issue preventing some Singapore customers from viewing and trading GUSD and other spot crypto pairs on their derivatives accounts. All customer assets and funds remain secure.We will provide updates as soon as more information becomes available.
Report: "Solana Deposits & Withdrawals Temporarily Unavailable"
Last updateThis incident has been resolved.
Solana deposits & withdrawals are temporarily unavailable while regular updates are performed. All customer accounts and funds remain secure. Further updates to follow.
Report: "Customers unable to create/view deposit addresses and not being credited yet for crypto deposits"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Solana Withdrawals Temporarily Delayed"
Last updateThis incident has been resolved.
We are currently investigating delays regarding Solana withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Report: "Crypto Deposits Temporarily Delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating an issue impacting crediting of incoming deposits of select assets. We will share further updates here as our investigation progresses.
Report: "Credit Card Exchange Website Is Down"
Last updateThis incident has been resolved.
All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Report: "Degraded Performance - SOL, ETH/ERC-20, BTC, ARB, OP Withdrawal Delays"
Last updateThis incident has been resolved.
We are currently investigating delays regarding SOL, ETH/ERC-20, BTC, ARB, OP withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Report: "Gemini Account Access and Creation - Degraded Performance"
Last updateThis incident has been resolved.
Please note that https://www.gemini.com/ is experiencing intermittent issues, please visit https://exchange.gemini.com/register to create or access your account. All customer accounts and funds remain secure. Further updates to follow.
Report: "XRP Withdrawals Degraded Performance"
Last updateThis incident has been resolved.
All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Report: "Degraded performance – SGD Withdrawals"
Last updateThis incident has been resolved.
We’re currently investigating an issue impacting SGD withdrawals. Some users may be experiencing failures or delays when attempting to withdraw funds. All customer accounts and funds remain completely secure. We will provide updates as soon as they become available.
Report: "Payment Method Display Issue – Unable to View or Select Bank"
Last updateThis incident has been resolved.
Payment method display issue via mobile. Unable to select your bank during purchase. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Report: "ATOM Deposits & Withdrawals Temporarily Disabled 3/26/25"
Last updateThis incident has been resolved.
ATOM deposits & withdrawals are disabled for a required upgrade. All customers assets remain secure. Further updates to follow.
Report: "Passkey Login & 2FA Access is Degraded"
Last updateThis incident has been resolved.
We are currently investigating an issue impacting passkey and 2FA login procedures. All customer accounts and funds remain secure. Further updates to follow.
Report: "Staked MATIC APR Rewards Degraded"
Last updateCustomers will see an inaccurate Staked MATIC APR Rewards. These rewards are still accumulating on-chain and this is a discrepancy in our system. All customer accounts and funds remain completely secure. Updates will be provided once they are available.