Gemini Exchange

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Historical record of incidents for Gemini Exchange

Report: "Institutional Applications are Currently Delayed - Documentation Upload Degraded"

Last update
investigating

We are currently investigating an issue impacting documentation upload for Institutional applications. All customer accounts and funds remain secure. Further updates to follow.

Report: "eOTC Partial Outage"

Last update
investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue where some users are unable to connect to eOTC from the Gemini website. All assets remain secure. Further updates to follow.

Report: "Partial Outage - eOTC Interfaces"

Last update
investigating

We are currently investigating an issue where some users are unable to connect to eOTC from the Gemini website. All assets remain secure. Further updates to follow.

Report: "Viewing Gemini Credit Card details - Degraded Performance"

Last update
investigating

We are currently investigating an issue resulting in the degraded performance of viewing Gemini Credit Card details. All customer accounts and funds remain secure. Further updates to follow.

Report: "Password Reset Degraded Performance"

Last update
investigating

Password reset functionality is currently experiencing degraded performance due to CAPTCHA issues. All customer accounts and funds remain fully secure. We will provide updates as soon as more information becomes available.

Report: "Credit Card registration temporarily unavailable"

Last update
investigating

Gemini credit card registration is currently experiencing degraded performance. Updates will be provided once they are available. Thank you for your patience.

Report: "Scheduled Maintenance - FIX Market Data"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Users may experience temporary disconnects on FIX market data sessions.

Report: "Scheduled Maintenance - Deposits, Withdrawals, Settlements, Clearing & Instant Orders"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Users may experience brief delays in deposits, withdrawals, settlements/clearing and Instant Orders

Report: "Some Mobile Network Carriers are Experiencing Network Delays"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue impacting degraded performance of SMS 2FA for some users. All customer accounts and funds remain secure. Further updates to follow.

Report: "Forgot Password on Mobile App not Working"

Last update
resolved

This incident has been resolved.

investigating

Forgot Password on the mobile app is failing, please use the web experience to reset password while we investigate this issue.

Report: "Scheduled Maintenance - REST and Websockets API"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Gemini Spaceship will undergo scheduled maintenance on Friday, May 30, 2025 from approximately 2:30pm - 3:30pm ET. During this time, users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.

Report: "Some Mobile Network Carriers are Experiencing Network Delays"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating an issue impacting degraded performance of SMS 2FA for some users. All customer accounts and funds remain secure. Further updates to follow.

Report: "Forgot Password on Mobile App not Working"

Last update
Resolved

This incident has been resolved.

Investigating

Forgot Password on the mobile app is failing, please use the web experience to reset password while we investigate this issue.

Report: "Gemini Credit Card Dashboard - Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue resulting in the degraded performance of the Gemini Credit Card Dashboard. All customer accounts and funds remain secure. Further updates to follow.

Report: "Gemini Credit Card Dashboard - Degraded Performance"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating an issue resulting in the degraded performance of the Gemini Credit Card Dashboard. All customer accounts and funds remain secure. Further updates to follow.

Report: "SOL/SPL Withdrawals - Temporarily Delayed for Some Customers"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue regarding SOL/SPL withdrawals being temporarily delayed for some customers. All customer accounts and funds remain secure. Further updates to follow.

Report: "Scheduled Maintenance - BCH and DOGE"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

BCH and DOGE deposits and withdrawals will be disabled for 3 hours on May 29th between 4:30pm-7:30pm ET.

Report: "SOL/SPL Withdrawals - Temporarily Delayed for Some Customers"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating an issue regarding SOL/SPL withdrawals being temporarily delayed for some customers. All customer accounts and funds remain secure. Further updates to follow.

Report: "ETH/USD Limit Order Confirmation Screen Error"

Last update
investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue affecting the limit order confirmation screen for ETH/USD on the Gemini mobile app. We are deploying a fix as part of 25.527.1, please ensure to use the latest version of the app. All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.

Report: "API Settings Page Currently Down"

Last update
resolved

This incident has been resolved.

investigating

The API Settings Page is currently down but we are working on identifying and resolving the issue. We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.

Report: "ETH/USD Limit Order Confirmation Screen Error"

Last update
Update

We are continuing to investigate this issue.

Investigating

We are currently investigating an issue affecting the limit order confirmation screen for ETH/USD on the Gemini mobile app. We are deploying a fix as part of 25.527.1, please ensure to use the latest version of the app.All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.

Report: "API Settings Page Currently Down"

Last update
Resolved

This incident has been resolved.

Investigating

The API Settings Page is currently down but we are working on identifying and resolving the issue.We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.

Report: "DOT Deposits May Experience Temporary Delays"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating delays regarding deposits of DOT. All customer accounts and funds remain secure. Further updates to follow.

Report: "Crypto Deposits Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

LTC, DOGE, BCH, AVAX, and DOT deposits are experiencing degraded performance. All customer accounts and funds remain completely secure. Updates will be provided once they are available.

Report: "DOT Deposits May Experience Temporary Delays"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating delays regarding deposits of DOT. All customer accounts and funds remain secure. Further updates to follow.

Report: "Delays in Processing Crypto Deposit and Withdrawals"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating delays in processing Crypto Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.

Report: "XRP Deposit & Withdrawal Delayed Processing"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing issues processing XRP deposits and withdrawals. All customer accounts and funds remain secure. Updates will be provided once they are available.

Report: "Crypto Deposits Degraded Performance"

Last update
Resolved

This incident has been resolved.

Investigating

LTC, DOGE, BCH, AVAX, and DOT deposits are experiencing degraded performance. All customer accounts and funds remain completely secure. Updates will be provided once they are available.

Report: "Gemini Credit Card Support - Temporarily Unavailable"

Last update
resolved

This incident has been resolved.

investigating

The Gemini Credit Card support hotline is currently temporarily unavailable due to a system update. We are actively working to restore this service as soon as possible. In the meantime, for any credit card-related inquiries, please submit a request through our support request form through the link here: https://support.gemini.com/hc/en-us/requests We appreciate your patience and understanding.

Report: "Delays in Processing Crypto Deposit and Withdrawals"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating delays in processing Crypto Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.

Report: "XRP Deposit & Withdrawal Delayed Processing"

Last update
Resolved

This incident has been resolved.

Investigating

We are experiencing issues processing XRP deposits and withdrawals. All customer accounts and funds remain secure. Updates will be provided once they are available.

Report: "Gemini Credit Card Support - Temporarily Unavailable"

Last update
Resolved

This incident has been resolved.

Investigating

The Gemini Credit Card support hotline is currently temporarily unavailable due to a system update. We are actively working to restore this service as soon as possible.In the meantime, for any credit card-related inquiries, please submit a request through our support request form through the link here:https://support.gemini.com/hc/en-us/requestsWe appreciate your patience and understanding.

Report: "Scheduled maintenance - Deploying of Trading Alert Service"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

During this time, customers may experience delay in receiving emails. All systems will continue to be operational.All customer accounts and funds remain secure.

Report: "Litecoin Deposits and Withdrawals Temporarily Paused"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing delays with processing Litecoin (LTC) deposits and withdrawals. Please note that all customer funds and accounts remain safe. We will share updates as soon as more information becomes available.

Report: "Portfolio Charts Delayed"

Last update
resolved

This incident has been resolved.

investigating

Portfolio charts are currently delayed. All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.

Report: "Scheduled Maintenance - REST, FIX and Websockets API"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Gemini Spaceship will undergo scheduled maintenance on Tuesday, May 27th from approximately 5:30pm - 6:30pm ET. During this time, users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.

Report: "Litecoin Deposits and Withdrawals Temporarily Paused"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently experiencing delays with processing Litecoin (LTC) deposits and withdrawals. Please note that all customer funds and accounts remain safe. We will share updates as soon as more information becomes available.

Report: "Portfolio Charts Delayed"

Last update
Resolved

This incident has been resolved.

Investigating

Portfolio charts are currently delayed. All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.

Report: "Polkadot Deposit/Withdrawal Processing Delays"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating delays in processing Polkadot Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.

Report: "Polkadot Deposit/Withdrawal Processing Delays"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating delays in processing Polkadot Deposit and Withdrawals. All customer accounts and funds remain secure. Further updates to follow.

Report: "Temporary Sign-in issues for the Gemini Website and Mobile app"

Last update
resolved

This incident has been resolved.

investigating

We are investigating reports of some users being unable to sign in and will share more updates here as our investigation progresses. All customer accounts and funds remain secure. Further updates to follow.

Report: "Temporary Sign-in issues for the Gemini Website and Mobile app"

Last update
Resolved

This incident has been resolved.

Investigating

We are investigating reports of some users being unable to sign in and will share more updates here as our investigation progresses. All customer accounts and funds remain secure. Further updates to follow.

Report: "Temporary Issues Affecting Passkey, Device Authorization, and Login Issues for Some Customers"

Last update
investigating

If you're encountering problems related to Passkey login, device authorization, or making withdrawals, please try logging out of your account completely (do not just close the app), then log back in. This action can often resolve the issue. We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.

Report: "Some Instant Orders Being Rejected"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Temporary Issues Affecting Passkey, Device Authorization, and Login Issues for Some Customers"

Last update
Investigating

If you're encountering problems related to Passkey login, device authorization, or making withdrawals, please try logging out of your account completely (do not just close the app), then log back in. This action can often resolve the issue.We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.

Report: "Some Instant Orders Being Rejected"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating this issue.

Report: "Email Delivery Partial Outage"

Last update
resolved

This incident has been resolved.

identified

Gemini has identified an incident impacting automated emails such as password resets and order confirmations.

Report: "ID Upload Degraded on iOS 18.4 Mobile App"

Last update
investigating

iOS 18.4 Mobile App users are currently experiencing an issue with ID upload. Team is aware and working on a fix. All customers funds remain secure.

Report: "Email Delivery Partial Outage"

Last update
Resolved

This incident has been resolved.

Identified

Gemini has identified an incident impacting automated emails such as password resets and order confirmations.

Report: "ID Upload Degraded on iOS 18.4 Mobile App"

Last update
Investigating

iOS 18.4 Mobile App users are currently experiencing an issue with ID upload. Team is aware and working on a fix. All customers funds remain secure.

Report: "XRP Deposit & Withdrawal Temporarily Unavailable"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing issues processing XRP deposits and withdrawals. All customer accounts and funds remain secure. Updates will be provided once they are available.

Report: "Unexpected error message when attempting to download account statement."

Last update
resolved

This incident has been resolved.

investigating

We are aware that some customers are receiving an unexpected error message when attempting to download their April 2025 account statement. Our team is actively investigating this issue. We will provide further updates as soon as more information becomes available. All customer accounts and funds remain completely secure.

Report: "Delays in Marking Crypto Withdrawals as Successful"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating delays in marking crypto withdrawals as successful for some customers. All customer accounts and funds remain secure. Further updates to follow.

Report: "Gemini App is down"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Degraded Performance – Account Registration on Android App"

Last update
resolved

This incident has been resolved.

investigating

Android app clients are experiencing issues uploading documentation. Please utilize web platform to upload during investigation. Updates will be provided once they are available.

Report: "Mobile Homepage - Credit Card Linking Issue"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue regarding Credit Card linking on the Mobile Homepage. All customer accounts and funds remain secure. Further updates to follow.

Report: "SOLGUSD Temporarily Disabled"

Last update
resolved

This incident has been resolved.

investigating

Trading on the SOLGUSD market is currently paused. New orders cannot be placed at the moment.

Report: "Staking Withdrawals /Unstaking delayed."

Last update
resolved

This incident has been resolved.

investigating

Staking Withdrawals and Unstaking are currently experiencing degraded performance due to stuck lifecycles within Staking Service. As a result, Staking Withdrawals and Unstaking may be delayed. All customer accounts and funds remain fully secure. Further updates to follow.

Report: "Partial Outage - Gemini Web and Mobile Interfaces"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and we are working on implementing a fix.

investigating

We are investigating reports of some users receiving timeout errors when attempting to access the Gemini Web or Mobile interfaces. We will share further updates here as our investigation progresses.

Report: "Partial Outage - Order Placement Via Gemini Web Interface"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating an issue preventing orders from being placed on ActiveTrader. All customer accounts and funds remain secure. Further updates to follow.

Report: "Partial Outage - Gemini Web and Mobile Interfaces"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are investigating reports of users experiencing timeouts when attempting to reach the Gemini web and mobile interfaces.

Report: "Gemini site is currently down"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue causing the Gemini site to currently be down. All customer accounts and funds remain secure. Further updates to follow.

Report: "Crypto Deposits Currently Delayed"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue regarding delays of crypto deposits. All customer accounts and funds remain secure. Further updates to follow.

Report: "REST API - /v1/book Intermittent Errors"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are investigating reports of some user receiving errors when requesting the /v1/book REST endpoint. All customer accounts and funds remain secure. Further updates to follow.

Report: "Customer Deposit Address Generation - Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue regarding Customer Deposit Address Generation. All customer accounts and funds remain secure. Further updates to follow.

Report: "PPI Deposits in UK Currently Delayed"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue affecting delays regarding PPI deposits in UK . All customer accounts and funds remain secure. Further updates to follow.

Report: "Gemini Credit Card Dashboard - Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue resulting in the degraded performance of the Gemini Credit Card Dashboard. All customer accounts and funds remain secure. Further updates to follow.

Report: "EU Customers May Be Unable to Withdraw USDT"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating USDT withdrawals. All customer accounts and funds remain secure. Further updates to follow.

Report: "Investigating issue affecting GUSD and other spot crypto Pair Visibility on Derivatives Accounts"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue preventing some Singapore customers from viewing and trading GUSD and other spot crypto pairs on their derivatives accounts. All customer assets and funds remain secure.We will provide updates as soon as more information becomes available.

Report: "Solana Deposits & Withdrawals Temporarily Unavailable"

Last update
resolved

This incident has been resolved.

investigating

Solana deposits & withdrawals are temporarily unavailable while regular updates are performed. All customer accounts and funds remain secure. Further updates to follow.

Report: "Customers unable to create/view deposit addresses and not being credited yet for crypto deposits"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Solana Withdrawals Temporarily Delayed"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating delays regarding Solana withdrawals. All customer accounts and funds remain secure. Further updates to follow.

Report: "Crypto Deposits Temporarily Delayed"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are investigating an issue impacting crediting of incoming deposits of select assets. We will share further updates here as our investigation progresses.

Report: "Credit Card Exchange Website Is Down"

Last update
resolved

This incident has been resolved.

investigating

All customer accounts and funds remain completely secure. Updates will be provided once they are available.

Report: "Degraded Performance - SOL, ETH/ERC-20, BTC, ARB, OP Withdrawal Delays"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating delays regarding SOL, ETH/ERC-20, BTC, ARB, OP withdrawals. All customer accounts and funds remain secure. Further updates to follow.

Report: "Gemini Account Access and Creation - Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

Please note that https://www.gemini.com/ is experiencing intermittent issues, please visit https://exchange.gemini.com/register to create or access your account. All customer accounts and funds remain secure. Further updates to follow.

Report: "XRP Withdrawals Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

All customer accounts and funds remain completely secure. Updates will be provided once they are available.

Report: "Degraded performance – SGD Withdrawals"

Last update
resolved

This incident has been resolved.

investigating

We’re currently investigating an issue impacting SGD withdrawals. Some users may be experiencing failures or delays when attempting to withdraw funds. All customer accounts and funds remain completely secure. We will provide updates as soon as they become available.

Report: "Payment Method Display Issue – Unable to View or Select Bank"

Last update
resolved

This incident has been resolved.

investigating

Payment method display issue via mobile. Unable to select your bank during purchase. All customer accounts and funds remain completely secure. Updates will be provided once they are available.

Report: "ATOM Deposits & Withdrawals Temporarily Disabled 3/26/25"

Last update
resolved

This incident has been resolved.

investigating

ATOM deposits & withdrawals are disabled for a required upgrade. All customers assets remain secure. Further updates to follow.

Report: "Passkey Login & 2FA Access is Degraded"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue impacting passkey and 2FA login procedures. All customer accounts and funds remain secure. Further updates to follow.

Report: "Staked MATIC APR Rewards Degraded"

Last update
Investigating

Customers will see an inaccurate Staked MATIC APR Rewards. These rewards are still accumulating on-chain and this is a discrepancy in our system. All customer accounts and funds remain completely secure. Updates will be provided once they are available.