Historical record of incidents for Geekbot
Report: "Slack outage"
Last updateSlack has communicated that they've resolved all issues and things should be working as expected. Thank you for your patience while Slack worked to resolve this issue.
The issue has been identified and a fix is being implemented.
Slack has announced that workspaces are experiencing connectivity issues that have affected our service. Their team is on the case and hopefully they will have a quick turnaround. You can follow updates here: https://slack-status.com/2025-02/1b757d1d0f444c34
Report: "Scheduled maintenance"
Last updateGood news! Service maintenance has been completed and things should be running as expected but feel free to contact us at security@geekbot.com if you experience any lag moving forward.
A fix has been implemented and we are monitoring the results.
The Geekbot team will be working on service maintenance. In the next hour you may experience minor outages during the process. We will keep you posted on our progress. Thank you for your understanding.
Report: "Lag and latency issues are affecting a small amount of users"
Last updateWe are seeing signs that the fix that was implemented has improved all latencies related to the bot's responsivity. Our engineers will keep monitoring our logs to ensure that this will not happen again. Thank you for your patience and understanding!
Our engineers have pushed a fix and things are looking stable for now. We will keep monitoring the bot's behavior to ensure stability. Thank you for your patience and understanding!
We've been experiencing latency and bot lag issues in the past few hour. Our engineers have found the culprit and are working to resolve this at the soonest. Please bear with us a bit longer. 🙏
Report: "Lag and latency issues are affecting our users"
Last updateWe are seeing signs that the fix that was implemented has improved all latencies related to the bot's responsivity. Our engineers will keep monitoring our logs to ensure that this will not happen again. Thank you for your patience and understanding!
Our engineers have pushed a fix and things are looking stable for now. We will keep monitoring the bot's behavior to ensure stability. Thank you for your patience and understanding!
We've been experiencing latency and bot lag issues. Our engineers are working hard to pinpoint the culprit and push a fix in place. Please bear with us a bit longer. 🙏
Report: "Lag and latency issues are affecting a small amount of users"
Last updateWe deployed a fix, resolving the issue for all affected customers. We apologize for any disruption this has caused and thank you for your continued patience.
We are continuing to monitor for any further issues.
Things should be back to normal and the bot should be responsive as expected once again. Our engineers will keep monitoring the bot's behavior to ensure this will not happen again. Thank you for your patience and understanding!
We've been experiencing latency and bot lag issues in the past hour. Our engineers have found the culprit and are working to resolve this at the soonest. Please bear with us a bit longer. 🙏
Report: "Lag and latency issues are affecting a small amount of users"
Last updateLooks like we're out of the woods and things should be working as expected from now on. If you're still experiencing issues please let us know at support@geekbot.io. Thank you for your patience and understanding!
We've been experiencing latency and bot lag issues in the past hour. Our engineers have found the culprit and are working to resolve this at the soonest. Please bear with us a bit longer. 🙏
Report: "Issue with channels and bot invitation for a small group of users"
Last updateOn September 30, 2021, a small group of customers experienced issues where the bot was not visible in broadcast channels. We deployed a fix, resolving the issue for all affected customers. We apologize for any disruption this has caused and thank you for your continued patience.
We deployed a fix for the connection issue, resolving the issue for all affected customers. We will keep monitoring our logs to ensure this does not happen again. Thank you for your patience and understanding!
Our engineers have identified the issue and are working hard to resolve it. We’ll keep you posted as soon as we have more information. Thanks for your patience and understanding.
We’re currently investigating this connection issue and we’ll keep you posted as soon as we have more information. Thanks for your patience and we apologize for the disruption.
Report: "New release deployment gone bad for a few users"
Last updateThings should be back to normal and the bot should be responsive as expected once again. Our engineers will keep monitoring the bot's behavior to ensure this will not happen again. Thank you for your patience and understanding!
We are continuing to work on a fix for this issue.
We are currently deploying a new release and a few teams may be affected by this deployment (bot not responsive, notifications not sent). It should be working as expected very soon - please bear with us as our engineers do their magic to bring the service back up and running.
Report: "Some customers may have trouble accessing the dashboard"
Last updateGreat news! Geekbot's dashboard is fully operational again after we fixed the problem causing connection trouble. Thanks for bearing with us and sorry about the hassle.
Customers should no longer be having trouble accessing the dashboard and managing their standups. For the time being our engineers are monitoring our logs to ensure this does not happen again. Please reach out to us at support@geekbot.io if you have any further hassles. We’re sorry for the disruption this has caused.
Our engineer team seems to have identified the culprit and they're working to hard resolve this issue. We’ll be back with another update within the day. We appreciate your patience.
Some customers may be experiencing issues while trying to access the dashboard. We are very sorry for the disruption. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.
Report: "Private channels not recognized"
Last updateWe have fully resolved the issues with private channels not being identified in the standup configuration. Apologies again for the disruption to your day. Thank you for being patient with us.
We have pushed out a fix and we are monitoring the situation to make sure everything is running smoothly. We'll provide another update once we confirm that the issue is fully resolved.
We've identified the cause of the issue and made some changes to get things back to normal as soon as possible.
Our investigation continues, we will be back with more information very shortly. Thank you for bearing with us
We are continuing to investigate this issue.
While setting up a new standup, private channels are not showing up in the standup configuration as expected. We're actively investigating, and we're sorry for the trouble.
Report: "Performance issues reported"
Last updateThank you so much for your patience as we worked on this. Looks like we're finally out of the woods after numerous failed attempts to fix the issue. We tracked down that Slack was not sending requests to the correct events URL which affected the bot's responsiveness and caused performance issues. Once we settled this with Slack's support and ensured that requests are sent to the correct events URL we determined that this had resolved the issue for all customers.
We are happy to say that we are seeing signs of improvement. For those affected, we apologize for keeping you away from your work during this time.
A new fix is about to deploy, please bear with us a little longer.
A fix has been implemented and we are monitoring the results. Please bear with us a bit longer.
For those affected, we're happy to report that the issue has been identified and a fix has been implemented.
We are continuing to investigate this issue.
We're looking into reports of performance and lag issues for some customers. We'll keep you in the loop as we continue to investigate this further.
Report: "Bot temporarily not responding as expected."
Last updateGood news, we've been given the all-clear! Everyone should be able to interact and respond with Geekbot once more. We're so sorry for disrupting your day. We really appreciate you sticking with us through that.
We’ve started to see improvements with Geekbot's responsiveness though we’re still monitoring closely. Thanks again for your patience here.
We believe we've identified the cause of Geekbot's lack of responsiveness and are working on getting a fix out as soon as possible. We’ll be back with another update soon.
Customers may be having trouble when trying to answer their standup questions asked by Geekbot. We are on the case, and will be back with more details as we find the culprit affecting the bot. Apologies for any disruption in the meantime.
Report: "Bot temporarily not responding as expected."
Last updateWe’ve rolled out a fix and have confirmed that everything is back to normal and working as expected. If you continue to experience issues, please send a note to support@geekbot.io
We’re still working towards a full resolution, but we're seeing improvements. Our support engineer team has predicted that we will be fully functional in the next couple of hours. We'll report back here once this is completely resolved.
Customers may be seeing errors when trying to answer their standup questions asked by Geekbot. We are on the case, and will be back with more details as we find the culprit affecting the bot. Apologies for any disruption in the meantime.
Report: "Slack outage"
Last updateSlack update: We're pleased to report that we have the all clear, and all functionality is now restored. Thanks so much for bearing with us in the meantime.
Slack has announced that some workspaces might be experiencing issues with messages sending and loading. Their team is on the case and hopefully they will have a quick turnaround.
Report: "Problems with dashboard and Geekbot's landing page"
Last updateThings should now be back to normal and fully functional once again. We truly appreciate your patience through this and apologize for any disruption to your day.
We are continuing to monitor for any further issues.
We're seeing some positive signs and people should be able to connect again. However, if you're still having issues, please let us know at support@geekbot.io
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We're having trouble with the dashboard and landing page not loading. Apologies for the hassle - our team is investigating the problem.