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The issue affecting Intercom connections for accounts hosted in the EU and AU regions has now been resolved. We’ve worked closely with Intercom to implement a fix, and connections should now be functioning as expected. Please get in touch with us if you continue to experience issues.

We’ve identified an issue affecting Intercom connections for accounts hosted in the EU and AU regions. The root cause has been confirmed, and we’re working with Intercom to implement a fix. We’ll share further updates as soon as we have them.

The issue affecting Intercom connections for accounts hosted in the EU and AU regions has now been resolved. We’ve worked closely with Intercom to implement a fix, and connections should now be functioning as expected. Please get in touch with us if you continue to experience issues.

We’ve identified an issue affecting Intercom connections for accounts hosted in the EU and AU regions. The root cause has been confirmed, and we’re working with Intercom to implement a fix. We’ll share further updates as soon as we have them.

The service incident related to account access is now resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you need any further help.

We've released an update to resolve the issues with accessing Geckoboard. We'll continue monitoring the situation and update you shortly.

We are currently investigating issues with Geckoboard accounts being inaccessible. We'll provide updates as we learn more.

We've resolved the issue preventing some Zendesk Chat accounts from properly connecting over the Zendesk API. New and existing Zendesk Chat connections are now working as expected. Please contact us at support@geckoboard.com if you have any further issues.

We've released an update and seeing some improvement to the issue affecting some Zendesk Chat connections. We'll continue monitoring the situation and update shortly.

Zendesk has internally escalated the issue affecting some Zendesk Chat connections through their API. We will continue to post updates as more information becomes available.

We have had reports of permissions errors on some Zendesk Chat connections. We've identified that these errors originate from the Zendesk API and began at 15:00 UTC today. We have escalated this to the Zendesk team and are awaiting a response. We will continue to post updates as more information becomes available.

We are currently investigating a potential issue with Zendesk Chat. We'll provide updates as we learn more.

We've resolved the issue preventing widgets from loading correctly, and widgets are now refreshing as expected. Please contact us at support@geckoboard.com if you have any further issues.

We are continuing to monitor for any further issues.

We've released an update to resolve the issue that prevented widgets from loading promptly. We'll continue monitoring the situation and update you shortly

We are currently investigating issues with the loading of widgets. We'll provide updates as we learn more.

The service incident related to Zendesk Chat has been resolved. We appreciate your patience. Please feel free to contact us at support@geckoboard.com if you experience any further issues.

We've released an update to resolve the issues connecting to Zendesk Talk. We'll continue monitoring the situation and update you shortly!

We are currently investigating issues with connecting to the Zendesk Chat data source. Our team has identified the cause and is actively working on a fix. We will send you updates as soon as more information is available.

We believe this issue has now been resolved, and all Microsoft Outlook users should be receiving their dashboard snapshots as expected.

We're continuing to monitor the situation

We're aware that some scheduled email snapshots are not being delivered due to an issue with our email provider. One of their IP addresses has been flagged as spam by Microsoft Outlook. We're working closely with our provider to resolve this as quickly as possible. We apologize for the inconvenience and will update you as soon as we have more information.

Our spreadsheet service is back online and fully operational. Thank you for your patience. If you continue to notice any unexpected behavior, please reach out to our CS team at support@geckoboard.com.

Our team has deployed a fix for the issue affecting our spreadsheet service. Existing widgets and spreadsheet connections are coming back online. We are monitoring the progress and will continue to provide updates.

Our team has identified the issue affecting our spreadsheet service, and we are working on a resolution.

We are investigating an issue affecting our Spreadsheet service. At this time, existing widgets and new spreadsheet connections may be unavailable. We will provide further updates as they become available.

The incident related to widgets failing to refresh is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We've resolved the issues with widget refreshes. Widgets are now refreshing as expected and we'll continue to monitor.

We are currently investigating issues with widgets failing to refresh or refreshes being delayed. We'll provide updates as we learn more.

The incident related to dashboards failing to load is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We've released an update to resolve the issues with dashboards failing to load. Dashboards should now be loading as expected and we'll continue to monitor.

We are currently investigating issues with some dashboards failing to load. We'll provide updates as we learn more.

The incident related to dashboards loading slowly is now resolved. Thank you for your patience. Please get in touch with us at support@geckoboard.com if you experience any further issues.

We are currently investigating issues with dashboards loading slowly. We'll provide updates as we learn more.

Hubspot has restored service to their platform, and all Geckoboard widgets should be updating normally at this time. If you have any trouble with your dashboards or widgets, please reach out to us at support@geckoboard.com for further assistance.

HubSpot is currently experiencing a service outage, which is preventing widgets powered by this service from loading properly. You can follow up at https://status.hubspot.com/. We'll also update you as we gather more information.

The incident related to widgets not refreshing is now resolved. Please contact us at support@geckoboard.com if you need help going forward.

We are currently investigating issues with widgets not refreshing as expected. We'll provide updates as we learn more.

Problem solved! Spreadsheets via the Dropbox integration should work seamlessly again. If you still notice issues, please message us for help at support@geckoboard.com.

We've released an update to resolve the issues with Dropbox connections fetching spreadsheets. We'll continue monitoring the situation and update you shortly.

We're experiencing issues with Dropbox connections, resulting in errors when fetching customer spreadsheets. Our team is actively investigating. We apologise for the inconvenience and will provide updates as soon as they're available.

The service incident affecting the loading of legacy dashboard layouts has been successfully resolved. All dashboards should now be functioning correctly. We appreciate your patience during this time. If you encounter any further issues, please don't hesitate to contact our support team at support@geckoboard.com.

We've deployed a fix addressing the loading issues with older layout dashboards, and they should now display correctly. We'll continue monitoring the situation and update you shortly.

We're aware that some dashboards using older layouts are failing to load. Our team is actively investigating. We'll provide updates as we progress.

The service incident related to our Intercom integration is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We have released an update to address the delays with Intercom metrics. We will monitor the situation closely. If you are still experiencing any issues, please get in touch at support@geckoboard.com.

We are investigating an issue with our Intercom integration. Metric updates are currently delayed. We are working on resolving this and will share another update as soon as possible.

The service incident related to our Intercom integration is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We have released an update to address the issues with Intercom metrics. We will monitor the situation closely. If you are still experiencing any issues, please get in touch.

We are investigating an issue affecting our Intercom integration, as a result of which some Intercom widgets may be showing out-of-date information. We are working on resolving this and will share another update as soon as possible.

We are continuing to see this issue affecting some customers, and are working to resolve it.

We have rolled out a fix for this problem and all Intercom widgets should start updating again. We will continue to monitor the situation over the coming hours.

We are currently investigating an issue affecting our Intercom integration, as a result of which some Intercom widgets may be showing out-of-date information. We have identified the issue and are working on a resolution.

Aircall has resolved their issue, and as a result, our data source is working again as expected. Please contact us at support@geckoboard.com if you experience any further issues.

Aircall has identified the issue and their service is beginning to recover. More information is available at: https://status.aircall.io/incidents/l620wj8cnvdl. We'll continue monitoring the situation and share another update soon.

We are currently investigating issues with the Aircall data source not importing data as expected. We'll provide another update shortly as we know more.

The service incident related to dashboards not loading is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We've released an update to resolve the issues with some dashboards not loading as expected, and we'll continue to monitor the situation.

We have identified the root cause for some dashboards not loading and are currently working on a fix. More info to follow.

We are currently investigating issues with some dashboards not loading as expected. We'll provide updates as we learn more.

We've deployed a fix, and widgets are now refreshing their data as expected. Please let us know at Support@Geckoboard.com If you notice any further issues.

A fix has been implemented for widgets previously failing to refresh their data. We are monitoring the results and will provide further updates.

We have identified an issue with some Data Sources failing to refresh their data properly. We are working on a solution and will provide another update shortly.

The service incident that affected the Meta integrations (Facebook, Facebook Ads, and Instagram) is now resolved. If your Facebook, Facebook Ads and/or Instagram visualisations are still showing "Failed to show widget data" or "We were unable to build your widget", please log in to Geckoboard and navigate to https://app.geckoboard.com/admin/connections From there, use the "Reconnect" button next to your Facebook, Facebook Ads or Instagram connections to reconnect them. Once reconnected, all widgets powered by the connection(s) will load normally again. Unfortunately, Meta no longer allows us to retrieve the data that powers the “Post Likes”, “Post Comments” and “Post Shares” metrics in the “Post Stats Number Widget”, so these widgets won’t work after reconnecting. However, we’ll be working on a revamped Facebook integration in the coming months and hope to make these metrics available again alongside other enhancements. Please get in touch with us at support@geckoboard.com if you experience any further issues.

If your Facebook Ads and/or Instagram visualisations are showing "Failed to show widget data" or "We were unable to build your widget", please log in to Geckoboard and navigate to https://app.geckoboard.com/admin/connections From there, use the "Reconnect" button next to your Facebook Ads or Instagram connections to reconnect them. Once reconnected, all widgets powered by the connection(s) will load normally again. We are continuing to work on a fix for the issue affecting the Facebook integration.

We are continuing to work on a fix for this issue.

We have identified the cause of the issue and are actively collaborating with Meta (Facebook) to address it. We will share further updates, including estimated resolution time, as soon as possible.

We are investigating issues with these data sources and are actively working on a fix. We will keep you updated.

Issues related to widgets failing to load or update have now been resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We've rolled out a fix for the issue with widget updates and we are continuing to monitor the situation.

We have identified the issue with our widget updates and are working on applying a fix.

We are investigating an issue whereby some widgets on your dashboard may be failing to load or have stopped updating. We will update this page as soon as a cause has been identified.

Service incident related to creating new data source connections is now resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues.

A fix has been implemented, and we are monitoring the results. We will provide another update shortly.

The issue has been identified and a fix is being implemented.

We are investigating issues with creating new connections to data sources and are actively working on a fix. We will keep you updated.

The issue affecting the spreadsheet widgets has been resolved. If you still experience any difficulties, please get in touch with our support team at support@geckoboard.com.

We're currently experiencing an issue where spreadsheet widgets on our legacy layout dashboards are not loading correctly. Our team is actively working on a fix, and we'll keep you updated as we progress. We apologize for any inconvenience this may cause and appreciate your patience.

Interruptions with the Linear data source are now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We're currently experiencing interruptions with services linked to Linear. This may impact your widgets on Geckoboard. For more updates, please visit Linear's Status Page (https://linearstatus.com/). We appreciate your understanding and are actively monitoring the situation.

Problem solved! Connecting to all integrations should work seamlessly now. If you still notice any issues, please message us for help at support@geckoboard.com. We apologize for the interruption to your day.

We are currently experiencing an issue where a white screen can show when connecting to some of our integrations. If this happens, please try clearing the cache in your browser. If you still see issues, please contact us at support@geckoboard.com. We apologize for any inconvenience this may cause and we will provide further updates as we learn more.

This incident has been resolved.

A fix has been implemented and we're monitoring the results. Testing shows the issue appears to be resolved. However, please reach out to support@geckoboard.com if you notice any issues.

We are currently investigating an issue preventing new integration connections from being made. We'll provide updates as we learn more.

The issues with Datasets Integrations has been resolved. Please reach out to support@geckoboard.com If you notice any unexpected behavior.

A fix has been implemented and we're monitoring the results. It appears like the issue has been resolved.

We are continuing to investigate this issue.

We've noticed that loading or editing some Datasets Integrations may be encountering errors. Our team is actively investigating the issue. We will provide updates once we have more information.

The service incident related to widgets not loading or updating as expected is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

Our service provider has released a fix for this issue, and Dashboards are loading as expected now. If you’re having any issues, please reach out via support@geckoboard.com.

We are continuing to investigate this issue.

One of our Partners, Pusher, is experiencing a service outage, causing Dashboards not to load widgets as expected. We will provide another update once we learn more.

Dashboards are now loading smoothly. For any further assistance, please reach out to us at support@geckoboard.com.

One of our Partners is experiencing a service outage, which is causing our Dashboards not to load widgets properly. We will provide another update once we gather more information.

Issue resolved: Dashboards are now loading smoothly. For any further assistance, please reach out to us at support@geckoboard.com.

Our Partner’s service is stable, and they are continuing to monitor the underlying issue. Dashboards should be loading again as expected. If you’re having any issues, please message us for help at support@geckoboard.com.

One of our Partners is experiencing a service outage, which is causing our Dashboards not to load widgets properly. We will provide another update once we gather more information.

The earlier issues with Slack and email snapshots have been resolved. Please don't hesitate to contact support@geckoboard.com if you still notice problems.

Good news! We've fixed the snapshot issues with an update. We'll continue monitoring and keep you posted.

We've noticed that some Slack and email snapshots may be encountering errors. Our team is actively investigating the issue. We apologize for any inconvenience and will provide updates once we have more information.

The issue of delays to import data affecting Zendesk Support has been resolved. Please reach out to support@geckoboard.com If you notice any unexpected behavior.

A fix has been implemented for Zendesk data imports, and we are monitoring the results.

We're experiencing delays in data imports for Zendesk Support. We've identified the issue and are actively working on a fix.

A fix has been implemented, and we believe this issue should be resolved. Please let us know if you are still affected by this issue.

We have identified the cause of this issue and are currently working on a solution. We'll share another update as soon as possible.

We're currently experiencing an issue where view-only users with access to specific dashboards encounter issues when accessing our legacy layout dashboards. Our team is actively working on a fix, and we'll keep you updated as we progress. We apologize for any inconvenience this may cause and appreciate your patience.

The issue affecting some users' inability to log into Geckoboard has been resolved, and access has now been restored. If you still experience any difficulties, please get in touch with our support team at support@geckoboard.com.

We've released an update to resolve the access issues. We'll continue monitoring the situation and update again shortly.

We have identified an issue preventing geckoboard users from accessing their accounts and dashboards from displaying normally. We are working on resolving this and should have more information shortly.

The issue affecting some users' inability to log into Geckoboard has been resolved, and access has now been restored. If you still experience any difficulties, please get in touch with our support team at support@geckoboard.com.

We've released an update to resolve the access issues. We'll continue monitoring the situation and update shortly

We have identified an issue preventing geckoboard users from accessing their account and dashboards from displaying normally. We are working on resolving this and should have more information shortly

The issues impacting Dashboard Snapshots for Slack has now been resolved.

A fix has been implemented and customer should not be affected anymore. We'll continue to monitor the situation until it's fully resolved and the fix is confirmed.

A fix has been implemented, and we are monitoring the results.

We are currently investigating issues with Snapshots for Slack. We'll provide updates as we learn more.

The service incident affecting the Zendesk Support Integration is now resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues.

A fix has been implemented and most customers should no longer be experiencing delays. Customers with large amounts of historical data could still be impacted. We'll continue to monitor the situation until it's fully resolved.

We have identified an issue causing delayed updates of data on our latest Zendesk support integration. We're actively working on fixing it and will keep you updated. Please feel free to get in touch if you have any questions!

This incident has been resolved, and Geckoboard should now be working normally.

We're currently investigating an issue that is causing pages to break intermittently, and may be preventing dashboards from loading. We'll provide an update as soon as we know more.

This incident has been resolved.

The issue affecting some customers' Facebook, Facebook Ads and Instagram widgets should be sorted now. If are still experiencing any issues and/or your Facebook/Instagram widgets are still not displaying normally, please add a new connection to power them or reach out at support@geckoboard.com.

We have identified an issue affecting some customers' Facebook, Facebook Ads and Instagram widgets from displaying normally, and working with Facebook to sorting it out.

Issue with editing grouped widgets is now resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues.

A fix has been implemented, and we are monitoring. If you are still having any issues, please contact us at support@geckoboard.com.

We are currently investigating an issue preventing grouped widgets from being edited.

Issue with using Zendesk Support integration is now resolved. Thank you for your patience. Please contact us if you experience any further issues.

We've released an update to resolve the issues with the Zendesk Support Integration. We'll continue monitoring the situation and update you shortly

We're still working on fixing the issue with our Zendesk Support integration. We'll continue to keep you posted.

A few users might face issues when using the Zendesk Support integration. We're investigating and will keep you updated. Please feel free to get in touch if you have any questions!

Our Partner’s service is stable, and they have resolved the underlying issue. Dashboards should be loading again as expected. However, if you experience any issues, please message us for help at support@geckoboard.com

Our Partner’s service is stable and they are continuing to monitor the underlying issue. Dashboards should be loading again as expected. If you’re having any issues, please message us for help at support@geckoboard.com.

Our Partner has seen an improvement in API responses and connections but is still trying to tackle the underlying issue that caused the incident.

One of our Partners is having an outage which is causing our Dashboards not to load widgets properly.

Problem solved! All Database widgets should be working seamlessly now. If you’re still having any issues, please message us for help at support@geckoboard.com.

We've released an update to resolve the issues with Databases integration. We'll continue monitoring the situation and update you shortly.

We are currently investigating issues with the Databases integration. Accessing the integration, as well as existing widgets, may error. We'll provide updates as we learn more.

The service incident related to our Spreadsheet integrations powered by OneDrive is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We've released an update to resolve the issue for the affected accounts. We'll continue monitoring the situation and keep you updated.

We are continuing to investigate this issue, and we'll provide another update as soon as we learn more.

We are currently investigating issues with Spreadsheets widgets powered by OneDrive. We'll provide updates as we learn more.

Problem solved! All widgets should refresh seamlessly again. If you’re still having any issues, please message us for help at support@geckoboard.com. We apologize for the disruption to your day!

We are continuing to monitor for any further issues.

We've released an update to resolve the issues with the widget updates, and they should start updating normally now. We'll continue monitoring the situation and update you shortly.

We are currently investigating issues with some widgets not updating, or refreshing with new data. We have an engineer investigating, and will provide provide updates as we learn more, within an hour.

This service incident related to SSO logins and Geckoboard lite is now resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues.

We've identified issues with one of our hosting providers that are preventing customers who use SSO to sign into Geckoboard from doing so. These customers may experience a blank screen or error page during the login process. Customers who sign into Geckoboard directly with their email and password should be unaffected. The same issue is also affecting customers who are using Geckoboard lite to display their dashboards on old TVs/devices. For these customers, some widgets may not be loading correctly. Dashboards for other customers should be unaffected. We're currently monitoring both situations, and doing all we can to resolve it as soon as possible. We'll keep you updated.

The service incident related to our Trello integration is now resolved. Please contact us at support@geckoboard.com if you experience any further issues.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have been alerted to issues with our Trello integration. Our Engineering team are currently working on getting this resolved as quicly as possible.

We have identified and resolved the issue with our Spreadsheets integration.

We are continuing to work on a fix for this issue.

The issue has been identified and we are now working on a fix.

We are continuing to investigate this issue.

We are currently investigating an issue with our Spreadsheets integrations.

Service incident related to the Geckoboard app and dashboards not loading is now resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues.

We've released an update and the Geckoboard app and your dashboards should be working smoothly again. We'll continue monitoring the situation for some time and keep you posted.

We are currently investigating issues with the Geckoboard application not loading. We'll provide updates as we learn more.

We've found the issue only occurred when connecting a non-Admin Zendesk user account. We've made changes to handle the scenario more gracefully now. If you still face any issues, please don't hesitate to reach out to us!

We are currently investigating issues with creating new connections to Zendesk. We'll provide updates as we learn more.