Is Gather Down Right Now? Check if there is a current outage ongoing.

Gather V1 and V2 are down right now. We are currently investigating. Reach out to Gather Support if you have questions: https://support.gather.town/hc/en-us/requests/new

This issue has now been fully resolved.

We've identified the issue that caused issues with new space creation. New spaces can now be created, and we are monitoring the issue to ensure there are no other complications at this time.

We've spotted that there is an issue with creating a new space on Gather. We're currently investigating and monitoring the issue, and will provide an update soon.

This issue has now been fully resolved.

We've identified the issue that caused issues with new space creation. New spaces can now be created, and we are monitoring the issue to ensure there are no other complications at this time.

We've spotted that there is an issue with creating a new space on Gather. We're currently investigating and monitoring the issue, and will provide an update soon.

There was temporary networking issue with our hosting provider affecting our audio and video service in Brazil. Our metrics have returned to baseline for the last hour, so we believe this incident is fully resolved. We apologize for the inconvenience!

We believe this incident was caused by an outage from an upstream provider which has been resolved. Our metrics returned to baseline at around 1:45pm and have stayed steady since then, and we believe there is no ongoing impact. We're continuing to monitor the situation.

We've identified an issue with audio and video connections for users in South America, and we are investigating the cause.

This incident is now resolved.

We are currently investigating an issue with the Microsoft Outlook integration that prevents calendar syncing from working correctly. This issue began at 10:30AM UTC.

This issue has now been fully resolved. Thank you for your patience as our team looked into things. If you need further assistance, please contact our Support team here: https://support.gather.town/hc/en-us/requests/new. Thank you.

This is has now been resolved. Users should be able to refresh and access Gather now. Our engineers are currently monitoring the incident, so if you are still experiencing audio and video issues or issues joining your Gather space, please contact our Support team here: https://support.gather.town/hc/en-us/requests/new

We've spotted that something has gone wrong with audio and connections. User may be stuck connecting to their spaces. We're currently investigating the issue, and will provide an update soon.

Thank you for your patience. This issue has now been resolved. Please refresh Gather to initiate the fix. If you continue to notice issues, contact our Support Team here: https://support.gather.town/hc/en-us/requests/new

We've spotted that something has gone wrong with object rendering in spaces. We're currently investigating the issue, and will provide an update soon.

This incident is now resolved. Thank you for your patience!

We have implemented a fix to help with users stuck connecting. If you’re still seeing issues, please let us know.

Our engineers have identified and mitigated the issue temporarily by moving traffic to unaffected severs.

Seeing issues with users connecting to video meetings in Brazil. We've redirected traffic away from our Brazil cluster to temporarily alleviate the issue while our engineers investigate. Sorry for the disruption!

This issue has now been resoled. Please refresh to initiate the fix if you are still experiencing issues while logging in. If you continue to experience issues, please reach out to our Support Team here: https://support.gather.town/hc/en-us

We've spotted that something has gone wrong and users may have issues trying to log on to Gather. We've identified the issue, and are working on a fix. We will provide an update soon.

Our engineers have identified the root cause of the issue and have merged a fix. Please refresh Gather to initiate the changes to see your avatars again. If you continue to have any issues with avatars, please reach out to our Support team here: https://support.gather.town/hc/en-us

We've spotted that something has gone wrong with avatars. We've identified the cause of the issue, and are working on a fix. We will provide an update soon. If you are experiencing issues with your avatar, please reach out to our support team here: https://support.gather.town/hc/en-us

We've identified the issue impacting the Gather desktop application on Windows and have implemented a fix.

We've spotted that sometimes the microphone does not work on desktop app for Windows users. We're currently investigating the issue, and will provide an update soon.

This issue is resolved.

We believe we've identified the root cause for this issue and have implemented a fix. Please refresh Gather and report any additional issues to us.

We've identified that this is related to Enhanced Background Noise Reduction, and as a workaround, our customers who experience this issue can move to Standard Background Noise Reduction while we continue to investigate the cause.

We're aware of some customers experiencing robotic, delayed, or sped-up audio when in a meeting with others. We're currently investigating this issue. We appreciate your patience as we work to get to the bottom of this.

This issue is resolved now. The engineers sent a fix, you might need to refresh your Gather.

We've spotted that something has gone wrong with some Spaces and some user's can't see the lock in the participants panel to lock their desks. We're currently investigating the issue, and will provide an update soon.

This incident has been resolved.

We're aware of an ongoing problem where recordings aren't starting properly and are failing. We're investigating this issue and will update here with more information as we learn; and we have already shipped a mitigation that should be out to our servers shortly

Portals are now working as intended.

We've spotted that something has gone wrong with the new placed Portal, new portals that have been placed between rooms might have some instability for locate. We're currently investigating the issue, and will provide an update soon.

We think the impact from the issue is over.

We've spotted that something has gone wrong and users are having issues loading Gather home page. We're currently investigating the issue, and will provide an update soon.

The audio and video issues that impacted some users today has now been resolved. Please refresh Gather to initiate the fix. If you continue to experience any audio or video issues, please reach out to us here: https://support.gather.town/hc/en-us

We encountered a second wave of issues that some users may have experienced. We are now recovering from this issue and are monitoring the fix. If you have any issues with your audio or video connections please let us know here: https://support.gather.town/hc/en-us

We are currently monitoring an issue that stems from a third-party provider that has caused audio and video connection errors for some users. If you are experiencing connections issues at this time please contact our Support team here: https://support.gather.town/hc/en-us

This incident has been resolved.

We are aware of an issue that gave some guests an error when trying to join a space through a mobile app. We've identified the root cause, and we recommend anyone who encounters this issue to refresh their app. This should resolve the problem.

We are aware of an issue that gave some customers an error when trying to join a space through a mobile app. We've identified the root cause, and we recommend anyone who encounters this issue to refresh their app. This should resolve the problem.

This issue with Audio and Video dropping has now been resolved. Please refresh Gather. If you are still having issues please let us know by sending a ticket to https://support.gather.town/hc/en-us

We have spotted the cause for the audio and video issues and we believe the issue is now resolved. We are now monitoring this issue. If you are still experiencing issues with Audio and Video please send a report to our Support team here: https://support.gather.town/hc/en-us

We have identified an issue with Audio and Video dropping out for some users. We are currently investigating this issue and will provide an update soon. If you are experiencing problems with your Audio and Video on Gather please report this issue here: https://support.gather.town/hc/en-us

The rendering issue that was causing multiple users to see objects as "?" inside boxes is now resolved. Some users may still experience this issue on an individual basis. If you are seeing "?" boxes in your space please submit a ticket at the bottom of the page here: https://support.gather.town/hc/en-us. Our Support team will respond promptly.

The rendering issues with "?" objects and avatars is still ongoing. We have identified the cause and engineers are working to implement a fix. We will have more updates later this week. If you experience an issue with objects or avatars showing as a box with "?" inside. Please send a report through your main menu and our Support Team will be in touch.

We've spotted a rendering issue that is causing objects to appear as "?" boxes on the map. We're currently investigating the issue, and will provide an update soon. If you are experiencing this issue, please send a report through the prompt in your main menu for further assistance.

This issue has now been fully resolved. Please refresh Gather to initiate the fix.

Customers are currently unable to log into Gather through Google Authorization. We are investigating the issue and working to resolve it as soon as possible.

This issue has now been fully resolved. Please refresh Gather to initiate the fix. If you are still encountering issues with connections or black screens please submit a ticket to Gather Support at the bottom of the page here: https://support.gather.town/hc/en-us

We have identified the problem, pushed a fix, and are now monitoring the issues closely. Please refresh Gather. If you still experience loading or black screen issues please submit a support ticket at the bottom of the screen here: https://support.gather.town/hc/en-us

We've spotted an issue with space connections and black screens that has impacted many of our users. We're currently investigating the issue, and will provide an update soon.

We've been monitoring issues with Google Calendar and they appear to have been resolved. All users should now be able to see Google Calendar events within Gather again who have their calendar connected.

Due to a partial outage with Google Calendar, some users may be experiencing issues accessing their Google Calendar events and Google Calendar event reminders within Gather. We are monitoring the outage and will update when they have resolved the issue.

We identified an issue with one of our providers that was causing errors for users trying to join spaces. The issue is now resolved. Please refresh Gather if you are experiencing this. If you have continued issues please reach out to us at support@gather.town

We identified an issue with one of our providers that was causing errors for users trying to join spaces. The issue is now resolved. Please refresh Gather if you are experiencing this. If you have continued issues please reach out to us at support@gather.town

We've deployed a fix and the issue has been resolved.

We're aware of an issue for some users in a space who are stuck in a refresh loop. We have a fix in progress.

We think the impact from the issue is over.

Issue is fixed now, you will need to reload your app and page to be able to join your Space.

We detected an issue while loading our App, there is a fatal error when you reload Gather. We are working to fix this.

We've identified and resolved the issue with connections being dropped while in a meeting. We ask anyone impacted by this issue before to refresh their browsers or apps to resolve the problem.

We're aware of an increase in connection issues while meeting on Gather. We're currently investigating and will have an update soon. We appreciate your patience!

The issue has been resolved

We found out that several ISPs in Brazil have disruptions, we are monitoring the situation. _________________ Identificamos que várias provedoras de internet do Brasil estão com interrupções, estamos monitorando a situação.

We've spotted that something has gone wrong and users in Brazil can't join their Spaces. We're currently investigating the issue, and will provide an update soon. ________________ Descobrimos um problema no qual usuários no Brazil não conseguem acessar seus Espaços. Nossos engenheiros estão investigando o problema e atualizarei a página assim que tivermos mais detalhes.

The issue has now been resolved. Please try loading into your space again.

Our cloud provider is experiencing degraded performance for some users in Germany. They have implemented a fix and we are monitoring the situation.

The issue with being unable to unmute on the Safari browser has now been resolved. Please refresh your browsers to use Gather normally. If you have ongoing issues please contact us at support@gather.town.

There was an issue with users not being able to unmute on Safari. This has been resolved. If you are still encountering this issue on Safari, please refresh.

Incident resolved, sorry for the disruption!

We are having a partial outage, and a fix is rolling out now.

This issue is now solved by our engineers. Please refresh your Gather page. Thanks for your patience

We've spotted that something has gone wrong with Portal between Spaces, and is not working now. We're currently investigating the issue, and will provide an update soon.

The issue was identified and resolved. Please refresh your page or app if you're having trouble accessing your space. We apologize for any inconvenience caused. 問題は解決されました。Gatherスペースにアクセスできない場合は、ページまたはアプリを再起動してください。ご不便をおかけしましたことをお詫び申し上げます。

Some Gather users experienced a space loading issue. We have resolved the potential cause of the problem and are currently monitoring the situation. We apologize for any inconvenience caused. 一部のGatherユーザーがスペースの読み込みに問題を経験しました。問題の潜在的な原因を解決し、現在は状況を監視しています。ご不便をおかけしましたことをお詫び申し上げます。

This incident has been resolved.

Previous issue with broadcast is now solved and live.

Our engineers found the root cause of the issue and they are deploying a fix soon.

We've spotted that something has gone wrong while broadcasting for a large number of users. We're currently investigating the issue, and will provide an update soon.

The issue has been fixed and everything should now be back to normal.

We've noticed very elevated rates of disconnections and other glitches within Spaces. We're currently investigating the issue, and will provide an update soon.

We think the impact from the issue is over.

We're aware of video connection issues between regions in the past hour. The cause has been identified and addressed. We’re monitoring to ensure stability.

We think the impact from the issue is over.

We’ve found the cause of why some customers have been unable to load into their spaces. It has been addressed, and we’re monitoring.

Some customers are experiencing issues while attempting to load into a space. We are currently looking into the issue.

The issue is now fully resolved. Please email us or report an issue if you are continuing to run into problems.

We've identified the source of the problem and have deployed a fix. Service should be back to normal now, but we are continuing to monitor.

We're seeing an elevated rate of users stuck connecting to the video system. This maybe impacting up to 25% of users currently.

Update: the recent incident was a false alarm — there was no regression in virtual background performance, but expect improvements to virtual background performance soon. If you have any questions please reach out to us at support@gather.town

We've identified an issue related to Virtual Backgrounds that has reduced performance while this feature is being used. We are looking into this currently and will provide updates soon.

We have shipped a fix to the spotlight issue. Please refresh Gather, and the issue should be resolved. Again, we apologize for any disruption!

Some Gather users are not being seen by others when they're on a Spotlight tile. We've identified the potential cause of the problem and are working to resolve the issue. We apologize for any inconvenience and hope to hope to have it resolved soon.

Our engineers fixed this problem and was already deployed. Please refresh your browser or Desktop app to see the changes.

We've spotted that something has gone wrong with the sidebar. We're currently investigating the issue, and will provide an update soon.

Our ramp-up process caused 3-4 minutes of disruption for some users. Once more, we apologize for the disruption! Service should be fully restored, but we'll continue to monitor the situation a little longer just to be sure.

Our provider has resolved their incident and we're restoring spaces to their previous video backend. We'll continue to monitor the situation as that rolls out.

We've mitigated the issue by moving spaces to an alternate video backend and are monitoring the results. Users should not have to refresh to receive the fix. Please report an issue in Gather if you're still seeing issues!

Users in some spaces are unable to connect on video. We're investigating. We apologize for the disruption.

Audio and video performance is now back to normal. Again, we apologize for any disruption caused by this issue.

Customers might have experienced periodic audio and video connection issues over the past 30 - 40 minutes. The disruptions should now be resolved, and we will continue to monitor performance to verify the issue is resolved. We apologize for any inconvenience these disruptions might have caused!

We're seeing some users fail to connect due to an issue with a video provider serving some of our users. We apologize for the disruption and are working to mitigate the effects.

We have resolved the issue recent issue where spaces were inaccessible. If you continue to experience problems with access your space please reach out to us at support@gather.town

Spaces became inaccessible 15 minutes ago. We are applying a fix now

The issue is now resolved. You may need to have everyone in your meetings reload for them to receive the fix. Please contact support if you continue to face problems after reloading.

We're monitoring the situation. Please do a hard refresh to get the latest fix and ensure all participants have updated to the latest app version.

The fix is live. Refresh your page or app to get the latest version.

We are working on another fix that should resolve the remaining echo issues. The fix should be live shortly.

We have received reports that users are experiencing echoes and hearing their own voices during calls. The issue was identified and resolved. Please refresh your page or app if you're having trouble accessing your space.

We've identified the problem that caused a disruption to our service and have resolved it. Customers should be able to resume using Gather, but certain changes made between 11:00 PM - 12:00 AM UTC will be lost.

Gather is currently experiencing an outage. We have identified the issue and are fixing it as quickly as possible.

We think the impact from the issue is over.

We are currently aware that there has been possible performance degradation in some Gather Spaces over the past few days. Our engineers are currently investigating and we will have an update soon.

This issue has now been resolved.

We're aware of a recent disruption to our service. The issue was identified and resolved. Please refresh your page or app if you're having trouble accessing your space.

The issue with audio and video connections stuck on pending has now been resolved.

We're aware that about 10% customers' audio and video connections are stuck in pending status. We're working to identify the root cause.

We've pushed another fix for this and error rates have returned to normal baseline levels. Please contact us at support@gather.town or otherwise send a bug report if you continue to run into issues with video connectivity.

We have deployed a fix for this issue. All users in spaces which have a space in their name will need to refresh for video connectivity to return to normal. We are continuing to monitor this issue as the fix rolls out.

Up to 10% of users in spaces which have spaces in their name may have issues connecting to video in their space. We have identified the issue and are working on a fix.

The upstream provider has fixed the root issue and everything appears to be back to normal for the last few hours.

Up to 25% of users have been unable to connect for the last 25 minutes due to a partial outage with our cloud provider. We are monitoring the situation and doing what we can to mitigate the impact.