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This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue where videos are playing intermittently across our courses. Our technical team is working on it to fix the issue as soon as possible.

This incident has been resolved.

The FutureLearn homepage is not loading. The rest of the website is working as expected. Please try https://www.futurelearn.com/sign-in to access the platform.

This incident has been resolved.

We believe the issue is resolved and the site has been stable for a few hours, we will continue to the monitor the situation.

We are continuing to investigate this issue.

We are currently experiencing some problems with FutureLearn and are investigating the cause. This may mean you find it difficult to sign in or the site may load slowly for you, or fail to load. Our technical team are working on the problem right now and we hope to be back to normal soon.

This incident has been resolved. Site is back to full functionality.

We are continuing to investigate this issue.

We are urgently working to resolve this issue.

This incident has been resolved.

A fix has been implemented, and we are monitoring the results

We are currently investigating an issue where new subscribers are seeing an error after they subscribe. The subscription is created but rather than seeing a confirmation page the new subscriber gets a generic error page. We also have a fix for this and are just waiting on the appropriate checks to pass before we can merge it.

This issue has been tested and found to have been resolved by the fix implemented by our teams.

A fix for this issue has been tested and will be implemented today.

We are continuing to work on a fix for this issue.

This issue has been fixed for FutureLearn users based in China. FutureLearn users based in the UAE may still face some playback issues, but this is still under investigation.

We are currently investigating an issue with our videos which is causing playback issues in the UAE and China.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may experience loading delays on FutureLearn due to Cloudflare instances. Cloudflare is a temporary, automated, preventative measure to protect FutureLearn from hacking attempts. Our apologies for any inconveniences caused while it’s in use.

This incident has been resolved, and all assets on FutureLearn should now load as normal. If you continue to see any issues please try the below troubleshooting steps: 1. Refresh your web page 2. Clear your cache and re-load the website

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue which is causing files on FutureLearn not to load. This is impacting many areas of the site, including the 'submit answer' button on test steps, and the checkout page. We apologise for the inconvenience, and hope to have this issue resolved shortly.

We are currently investigating an issue which is causing files on FutureLearn not to load. This is impacting many areas of the site, including the 'submit answer' button on test steps. We apologise for the inconvenience, and hope to have this issue resolved shortly.

This incident has been resolved.

Our apologies for the inconvenience, the FutureLearn site is currently unavailable. We are investigating it now and hope to have it back up very shortly.

This incident has been resolved.

Thank you for your patience. According to our records, the remaining assets have been restored. However, if you notice that something is unavailable, please report it via support@futurelearn.com, and include the URL of the page it's missing from.

We have restored the majority of assets, however some are still unavailable and we continue to work to identify and restore these as quickly as possible.

Some assets are currently unavailable. Assets include things like images, PDF downloads (such as certificates) and more. As a result, some images on course description pages and inside courses may be missing, and you may not be able to download a certificate. Some emails may also be delayed. We apologise for the disruption. We are working quickly to restore the assets but you may experience some unexpected issues until then.

This incident has been resolved.

Our Facebook social sign-in button is now working again. We're sorry for the inconvenience while this issue was being resolved.

Our Facebook sign-in button is still unavailable. The issue has been identified and raised with Facebook, and we await a resolution. We apologise for the inconvenience; in the meantime, please see our earlier update for options to log in if you usually use the Facebook sign-in button.

We've identified an issue with our Facebook sign-in button that is preventing login to www.futurelearn.com via Facebook, and are working to resolve this. Until the issue is resolved, Facebook sign-in users who have also set a password can still log in using their email address and password. Google sign-in is unaffected. Facebook sign-in users who do not already have a password set can use the password reset option ( https://www.futurelearn.com/password-reset/new ) to set a password and log in to their accounts.

The FutureLearn platform remains stable, we will continuing to monitor any further issues.

We are continuing to monitor for any further issues.

Mitigations have been put in place to prevent the issue and we are monitoring site performance.

The issue has been identified and we are working to resolve it as soon as possible.

We are currently experiencing some problems with FutureLearn and are investigating the cause. This may mean you find it difficult to sign in or the site may load slowly for you, or fail to load. Our technical team are working on the problem right now and we hope to be back to normal soon.

The video playback issue has been resolved, videos should now be working across all browsers. If you continue to see an issue with video playback, please try the troubleshooting steps recommended in our help centre article- https://futurelearn.zendesk.com/hc/en-us/articles/115009302768-Problems-with-video-or-audio-on-FutureLearn.

We have an ongoing issue with video playback across several browsers which is currently being investigated, and which we hope to have resolved shortly. Please accept our apologies for any inconvenience caused, and please check back here for updates on this issue. Transcripts should be available for most videos on your course, please look in the 'downloads' section at the bottom of the step to view the transcript.

For a period of 5 minutes, a large portion of the FutureLearn site was unavailable. This issue has been resolved

We've identified and fixed the issue; we'll continue to monitor things closely, but do not anticipate further problems.

Some pages including sign-in are currently unavailable to some users. Our software engineers are aware of the problem and are currently investigating the issue. We hope to be back to normal soon. Apologies for any inconvenience.

The site is now fully back to normal; we'll continue to closely monitor traffic levels for signs of the attack resuming.

We've applied more checks to our site to address the attack, and site availability has been restored. We'll continue to monitor the situation until we're confident the attack has been fully addressed.

We are experiencing a renewed automated attack on our website, and are working to mitigate it. While we do so, you may see a brief "checking your browser" message when accessing futurelearn.com.

This incident has now been resolved.

The steps taken appear to have helped. We are monitoring the situation.

At 06:47 (UTC) we were alerted to a huge amount of traffic being flooded to the site. This appears to be malicious traffic sent in an extremely high volume. We have taken steps to protect against the stability of the site.

The playback of videos appears to be stable.

A fix has been deployed and we are monitoring the situation.

We have identified the issue and are working on the fix.

Videos are not loading across the site. We are investigating the cause of the issue.

The issue has been resolved.

A fix has been deployed and services have resumed. We are continuing to monitor the performance of the site.

We have identified an issue causing issues with the site and are working to put a resolution in place

Checkout availability has now returned to normal. Thank you for your patience.

Thank you for your patience. The issue has been identified, and the checkout is now available for all learners. We're continuing to monitor the issue.

The checkout page is currently unavailable for some learners. Our software engineers are aware of the problem and are currently investigating the issue. We hope to be back to normal soon. Apologies for any inconvenience.

Due to an incident with our CDN supplier, Cloudflare, our site was partially unavailable for a short while this evening. The supplier incident has been resolved and site availability is restored. We are working to understand the impact on our services.

This incident has been resolved.

The issue has been identified, and mitigations have been applied. We're continuing to monitor the issue.

We are aware of performance degradation across the site which began at 22:26. We are currently investigating the issue and working on a resolution.

This incident has been resolved.

We have resolved the issue and performance is back to normal.

We are currently investigating performance issues across the site.

Performance issues have been detected starting at 10:34am. Redundancy measures were put in place and the issue was resolved at 10:47am. We are working on finding the cause of the issue.

Site performance has now returned to normal. Thank you for your patience.

Some pages are intermittently failing to load, or are loading slowly. Our software engineers are working on a fix now.

Thank you for your patience. All systems are now working and the incident has been resolved.

We've identified the issue and it should hopefully be working correctly now, but our software engineers are monitoring the situation.

Some long-running database maintenance was having a negative effect on the site's performance. Our software engineers are working on a fix now.

UPDATE 18:40 BST Access to the site has been restored and the site is now functioning correctly. Thank you for your patience. 18:15 BST We’re currently experiencing some technical difficulties that have caused us to display error pages or slow response times. We’re unsure at this time when FutureLearn will be accessible again but further updates will be posted here. We apologise for the inconvenience and thank you for your patience.

UPDATE 11:44 BST Facebook sign in is now working correctly. Thanks for your patience! UPDATE 11:27 BST The site update is taking longer than expected, apologies for the delay. We now estimate that it should be fixed by 12:15 BST at the latest. 10:24 BST Due to a Facebook security update, learners are currently unable to sign in to FutureLearn with Facebook. We’re currently updating our site to reflect this change and hope to allow learners to use Facebook sign in by 11:15 BST. March 28th, 2017 9:25am

UPDATE May 22, 20:00 BST Our supplier has identified and fixed a problem with one of their servers in the Seattle area. Those who were affected by this issue should now be able to access the site as normal. UPDATE 15:45 BST We’re working with one our suppliers to resolve this issue. Please contact us at feedback@futurelearn.com if you’d like us to let you know when the issue has been resolved. We apologise for the inconvenience and thank you for your patience. 11:21 BST We’re aware that some learners in Canada are seeing ‘Page not found’ or ‘Page introuvable’ errors when visiting our site. If you are affected by this issue, please let us know at feedback@futurelearn.com and include your location and the name of your Internet Service Provider (ISP).

Update 16:44 BST Thanks for your patience, the site is back up and running. 16:28 BST Unfortunately the site has been temporarily taken down due to issues with our database. Our software engineers are aware of the problem and are currently working on the issue. Apologies for any inconvenience!