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We are happy to report that our Facebook integration has been fully restored following the recent Facebook outage. Our team has worked diligently to resolve all issues caused by the disruption, ensuring that everything is back to normal. If your Facebook integration was disconnected during the outage, you will need to re-enable it in your account settings. Once reconnected, please contact our support team to request a re-sync of any Facebook transaction reports. This will ensure your data is accurate and up to date. Thank you for your patience and understanding during this time. If you experience any further issues, please don’t hesitate to reach out to our support team.

We are continuing to investigate this issue and if it is related to the the global Meta / Facebook outage.

We're investigating an issue that is causing the Facebook integration to be disconnected.

This incident has been resolved.

We are continuing to monitor for any further issues.

It has been reported by users and verified by our internal team that the PayPal buttons are intermittently disappearing from donation forms. Users affected by this issue are temporarily unable to make transactions through PayPal while the buttons are not visible. Preliminary investigations indicate that the root cause of this issue resides on PayPal's end. PayPal is working on tracking the resolution on their incident page: https://www.paypal-status.com/incident/production

Since 2023-07-18 3:01 ET, there was an issue detected with an upstream payments processor causing intermittent donation failures for a subset of customers for a subset of donations. The upstream provider resolved the issue as of 20:00 ET.

This incident has been resolved.

We are continuing to monitor this issue with our upstream payments provider. We're seeing intermittent failures with other payment methods.

We are continuing to monitor this issue.

We've identified an issue with an upstream payments provider (Legacy Delegate Mode PayPal) which is causing intermittent failures for a small number of customers and a subset of PayPal donations. We are currently monitoring the upstream provider for restoration of service.

Underlying database hardware failed and was replaced by high availability fail-over. No loss of data occurred and normal response times were restored within minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've identified an underlying hardware fault at our data tier that is causing some requests to slow down. We're working to add capacity to restore performance.

This incident is resolved.

A fix has been implemented and we are monitoring

We have identified an issue with our upstream hosting service.

We are currently investigating a system wide outage due to an upstream service provider.

This incident has been resolved.

A fix has been implemented and is being rolled out across Funraise accounts.

We're currently investigating reports of some platform accounts not showing fully up-to-date donation data. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.

A handful (~10) of donations using our new PayPal integration failed to process between 4:15am to 6:30am Pacific Standard Time due to a power loss at an Amazon data center. Amazon resolved the situation and donations are processing normally through that integration since 6:30am PST.

Funraise for the does not use log4j for any of its native application code. Funraise identified one area of log4j use in a 3rd party component that we use for search engine functionality (ElasticSearch) that is hosted separately from the Funraise Platform core infrastructure. Funraise applied the appropriate initial patches and mitigation strategies on Dec 13 and continues to monitor the situation as new recommendations and patches are released and has found no evidence of exploit or attempted exploit in our application logs. Log4j was also identified in a 3rd party component powering our BI functionality. This functionality is also hosted separately from the Funraise core infrastructure and presents lowered risk of RCE. The vendor for that component patched and updated their infrastructure on Dec 16. Funraise continues to maintain a proactive security posture and undergoes annual analysis of our codebase and infrastructure by an independent security firm.

The Funraise platform suffered a downtime from 1:31:11am UTC - 2:05:07am UTC due to insufficient compute to spawn new application instances. Funraise has increased server capacity to mitigate this issue going forward.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We're currently investigating reports of some platform accounts showing no data in certain sections. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.

Funraise platform suffered a downtime between 11:06am-11:17am PDT. The cause was underlying infrastructure not being able to boot a new set of application servers in a timely manner. Our systems team responded quickly and restarted our application server formation which provisioned a new set of servers which started successfully.

Payments (Next Gen) which powers our Free tier as well as some customers that are enabled for advanced fraud protection suffered an outage between 4:10 AM and 9:42 AM Pacific Time which affected an upper bound of 30 potential donors. Our engineering team is continuing to investigate and has put additional notification schemes and telemetry in place to help detect and respond to future issues if they should arise as we isolate the root cause. The vast majority of our payments traffic is serviced by our legacy payments infrastructure and was therefore unaffected. If you're on our next-generation payments infrastructure we're truly sorry for the inconvenience that this outage caused.

A minor performance degradation to the platform search capability occurred between 10 AM-11 AM PST. Our engineering teams responded by scaling up the capacity of our search infrastructure. To ensure smooth donation processing for your donors, you might have experienced a minor loss of filtering capability within some filterable sections of Funraise. Rest assured there is no data loss and your donations are processing at hyper speed! Keep crushing it!

This incident has been resolved.

We are currently investigating email sending delays

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Delay in our search services is preventing incoming donations and manually entered data to be visible in the Funraise platform. Payment processing and integration services are still operational at this time. While data may not be readily visible for viewing, there should be no loss of data.

Upstream provider incorrectly configured SSL certificates causing a brief service disruption to our analytics service (Funraise Intelligence). The issue is resolved.

A partial systems outage occurred related to a upstream infrastructure service provider's SSL configuration. The provider quickly addressed the problem. All systems are currently functioning normally.

This incident has been resolved.

A fix has been released and the system is stabilizing.

We are continuing to work on a fix for this issue.

A re-manifestation of the issue where donation finalization performance is degraded. This affects outbound integrations such as Salesforce other post transaction functionality. Our Engineers have identified the the problem and are working to deploy a fix.

A patch has been deployed to mitigate the issue going forward. Our Systems team is working to clean up affected records.

Our Engineers have mitigated the performance degradation and the system has been stable for a while now. We are currently in the process of a cleanup strategy to re-sync data to down stream integrations where necessary and correct problematic records automatically.

We're currently investigating an issue where donation finalization performance is degraded. This affects outbound integrations such as Salesforce other post transaction functionality. Our Engineers are investigating.

An issue with an upstream payments provider caused issues with credit card data entry on giving forms.

A reoccurance of the issues first presented in the early issue today has manifested. Our upstream infrastructure provider quickly stabilized and is investigating the root cause.

The incident has been resolved.

Our infrastructure provider's engineering team has stabilized the issue. We're currently monitoring.

Our infrastructure provider, Heroku, has identified the issue: https://status.heroku.com/incidents/1973 We've noted that the platform appears to be functioning properly but will keep this incident in place until full resolution from our upstream vendor.

We are monitoring potential infrastructure issues caused by an upstream provider

Funraise Platform is back in action and lightning fast. If you experience any further issues today, let us know!

A DDoS attack affecting a huge section of the internet has affected the accessibility of the Funraise Platform in some instances. We are monitoring the issue and will let you know when we are back to normal. This DDoS attack today affected the big dogs like Twitter and Spotify, read more here: https://techcrunch.com/2016/10/21/many-sites-including-twitter-and-spotify-suffering-outage/

AWS Services have returned to normal. Giving Forms and Campaign Sites are available once again.

Existing Giving Forms and Campaign Sites are operational once again. We're monitoring the ongoing situation with AWS as they restore functionality.

Campaign Sites, Giving Forms may be affected by the current Amazon AWS outage that is ongoing. https://status.aws.amazon.com/

Donation processing times appear to have returned to normal. We are monitoring the situation.

This incident has been resolved.

We've identified a potential issue with a 3rd party provider experiencing a minor service outage which appears to be the underlying cause of the latency issues with the Giving Form.

The Funraise Payments Team has noted some latency issues with Giving Form taking a long time to complete certain donations. The actual underlying payments are still being processed even if the form seems to hang for a long time even if the donor closes the form, but we are still investigating the latency issues.